Introduction
Cec.com.br is one of the most popular e-commerce websites in Brazil that specializes in the sale of construction materials, tools, electrical supplies, bathrooms, and kitchens. It was founded in 1950 by the Ceccato family and has since then established itself as a trusted and reliable brand in the industry. Cec.com.br offers a wide range of products delivered to over 99% of Brazilian cities, making it a convenient choice for customers all over the country.
Pros and Cons
Pros:
- Wide range of products to choose from
- Competitive pricing
- Delivery to over 99% of Brazilian cities
- User-friendly website
- Easy returns and exchanges
Cons:
- No loyalty program for frequent customers
- Limited payment options
- Shipping costs are high for some products
User Experience
Cec.com.br has a user-friendly website that is easy to navigate. The search bar at the top of the page allows customers to quickly find the products they are looking for. The product pages provide detailed information about the product, including specifications, features, and customer reviews. The customer reviews section is particularly helpful as it allows customers to see what other people think about the product before making a purchase.
Pricing and Value for Money
Cec.com.br offers competitive pricing for its products. The prices are generally lower than those of its competitors, making it a good choice for customers looking for value for money. The website also has a price match guarantee, meaning that if a customer finds a lower price elsewhere, Cec.com.br will match it.
Alternatives
Some of the alternatives to Cec.com.br include Lojas Americanas, Casas Bahia, and Magazine Luiza. These websites also offer a wide range of products, competitive pricing, and reliable customer service.
Customer Service
Cec.com.br has a dedicated customer service team that is available to assist customers with any questions or concerns. The team can be contacted via email, phone, or live chat. The website also has a comprehensive FAQs section that provides answers to common customer queries.
Product Quality and Selection
Cec.com.br offers a wide range of high-quality products from leading brands in the industry. The website is regularly updated with new products to ensure that customers have access to the latest trends and innovations in the industry.
Website Usability
The Cec.com.br website is user-friendly and easy to navigate. The menus are clearly labeled, and the search bar at the top of the page makes it easy for customers to find what they are looking for. The website is also mobile-responsive, making it easy to shop on the go.
Returns and Exchanges
Cec.com.br offers hassle-free returns and exchanges. Customers can return or exchange products within 7 days of delivery as long as they are in their original condition and packaging. The website provides detailed instructions on how to initiate a return or exchange.
Promotions and Discounts
Cec.com.br offers regular promotions and discounts on its products. Customers can sign up for the website's newsletter to receive updates on the latest deals and promotions.
Reputation
Cec.com.br has established itself as a trusted and reliable brand in the industry. The website has a high customer satisfaction rating, and customers praise the website for its competitive pricing, wide range of products, and excellent customer service.
Payment Options
Cec.com.br accepts payment via credit card, debit card, and online banking. The website does not accept payment via PayPal, which may be a drawback for some customers.
Loyalty Programs
Cec.com.br does not offer a loyalty program for frequent customers, which may be a drawback for some customers who would like to be rewarded for their loyalty.
Customer Reviews
Customers praise Cec.com.br for its competitive pricing, wide range of products, and excellent customer service. Some customers have expressed concern about high shipping costs for some products.
Community Involvement
Cec.com.br is actively involved in the community and supports various social and environmental initiatives.
Shipping and Costs
Cec.com.br offers delivery to over 99% of Brazilian cities. Shipping costs vary depending on the size and weight of the product and the delivery location. Customers can calculate the shipping costs before making a purchase.
