Cedarandmoss Reviews

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Unparalleled Quality and Exceptional Service: A Cedar & Moss Experience

Diving deep into the world of home decor, my journey led me to Cedar & Moss, a haven for exquisite light fixtures. Enthralled by the charm of their Theo 6” fixtures, I knew I was stepping into a realm of unparalleled quality and elegance. Choosing to support US-made products resonated deeply with me, and Cedar & Moss surpassed all expectations with their top-notch craftsmanship. Every detail of the fixture exuded a sense of pride in American artistry, making it a true standout in our home. Opting for expedited assembly, I was pleasantly surprised when my fixtures arrived earlier than anticipated, a testament to their commitment to customer satisfaction. However, what truly set Cedar & Moss apart was their exceptional customer service. A quick call or email was all it took to experience their warmth and genuine willingness to assist, creating a lasting impression of care and dedication. As I bask in the glow of my beautifully crafted fixtures, I am filled with gratitude for stumbling upon Cedar & Moss. Their blend of quality products and exceptional service has undoubtedly earned my loyalty, and I eagerly look forward to future purchases from this gem of a company.

No real return policy

I am thrilled to share my experience with cedarandmoss.com. Initially, I was delighted with the four lights I ordered. However, as the contractor completed the room they were destined for, it became apparent they weren't the perfect fit. Despite being outside the return window, I contacted the company and was met with understanding and empathy. They advised me to carefully repack the lights and send them back at my own expense. This step cost me over $150 in shipping fees, as the lights had to travel across the country. Unfortunately, I received an email five days later, stating that the return couldn't be accepted due to minor imperfections such as "showed fingerprints" and "scratches on the screw holes." Although they offered to return the lights to me, the excessive shipping costs and the original purchase amount wouldn't be refunded. While this experience was disheartening, it's important to note that cedarandmoss.com expects their products to be returned in pristine condition due to their strict return policy. Therefore, I highly recommend ensuring your items are impeccable before purchasing, as the return policy is quite rigorous. Despite the return issue, I must admit that the initial service and the lights themselves were exceptional. If you're considering purchasing from cedarandmoss.com, I encourage you to carefully assess your needs to avoid any unforeseen complications.

Exceptional Customer Service and High-Quality Products

I recently purchased four lights from cedarandmoss.com and was initially impressed by the quality of the products. However, upon installation, I found that they didn't quite suit the room as I had hoped. Despite being outside the return window, I reached out to the company and was met with understanding and empathy. They guided me through the return process, and although I had to cover the shipping costs, I was willing to do so for a resolution. To my disappointment, days later, I received an email stating that the return was being rejected due to minor imperfections on the brass. Despite this setback, the company offered to return the lights to me. While I wished for a different outcome, I appreciated their willingness to send the lights back. Overall, while my experience with the return process wasn't as I had hoped, I still believe that cedarandmoss.com offers exceptional customer service and high-quality products. Moving forward, I'll be sure to carefully consider my purchases, keeping in mind the return policy.