Celio Reviews

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40 Reviews

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In the Men's Clothing Store category

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D Delplace
76 days ago

Redefining Excellence: A Heartfelt Ode to celio.com

Overflowing with gratitude and admiration, I am compelled to share my experience with celio.com. The moment I stepped into the store, I was greeted by the most welcoming and helpful staff, particularly the lovely ladies who went above and beyond to assist me. Their kindness truly enhanced my shopping venture, making it a memorable and positive encounter. As I navigated through the exquisite collection of clothing, I couldn't help but be enamored by the impeccable collaboration pieces. Each garment oozed sophistication and style, reflecting a harmonious blend of quality and fashion-forward design. It was evident that every detail had been carefully curated to cater to the diverse tastes of discerning customers like myself. My heartfelt gratitude extends to the entire team at celio.com for fostering an environment where customer satisfaction reigns supreme. Their commitment to excellence shines through in every aspect of the shopping experience, setting a benchmark for impeccable service in the industry. In conclusion, a heartfelt thank you to celio.com for consistently exceeding expectations and redefining what it means to be 'Au top'. Your dedication to customer satisfaction and commitment to excellence have undoubtedly won my loyalty and admiration. Here's to many more delightful shopping experiences with celio.com!
M Michaël Croughs
83 days ago

Exemplary Customer Service Experience at Celio.com

Sharing my recent encounter with Celio.com, I must say the level of customer service I experienced was simply outstanding. Despite an initial hiccup with a package not being delivered, the team at Celio.com went above and beyond to rectify the issue promptly. They were not only quick to respond to my emails but also proactively reached out to ensure my satisfaction. What truly impressed me was their genuine concern and eagerness to assist. The courteous and professional manner in which my concerns were addressed speaks volumes about Celio.com's commitment to customer satisfaction. In a world where customer service often feels like a distant priority, it was refreshing to receive such personalized attention and care. Celio.com's dedication to resolving my delivery concerns promptly and efficiently has won my trust and loyalty as a customer. I highly recommend their services to anyone seeking not just quality products, but also exceptional customer support. Thank you, Celio.com, for setting a benchmark in customer service excellence.
S Saul Tamborena
167 days ago

Voucher

My experience with celio.com was nothing short of disappointing. A couple of months back, I made a purchase and ended up with a linen shirt that I decided to return. To my surprise, the store refused to give me a refund and instead offered me a voucher. Initially, I accepted it, assuming it wouldn’t be an issue since I shopped there frequently. However, the trouble began when I lost the voucher; it looked no different from a regular receipt. During my attempt to use the original purchase receipt in place of the voucher, the store was unable to assist me without the presence of a manager. To ensure I could still exchange my items, an employee stored them behind the counter for safekeeping. That detail became significant later on. Upon my return to the store, I was informed that someone had used my voucher and that the items I had left behind the counter were now missing. Despite the manager's promise to reach out to the central office, I was left hanging. Subsequent visits only led to further disappointment, with the manager unavailable and no resolution in sight. For a mere 40EUR, the whole ordeal left me disillusioned. It's disheartening to receive such poor service and lack of accountability, not to mention the absence of a refund in this entire process. This experience took place at the Malta Sliema store, and I certainly expected better from a brand like celio.com.
S Saul Tamborena
167 days ago

Customer Care at Its Best

Venturing into the world of online shopping, I stumbled upon celio.com and was excited to try out their products. However, my first experience with them left me feeling a bit disheartened. After purchasing clothes and deciding to return one linen shirt, I was informed that a refund was not an option. Instead, I received a seemingly ordinary "voucher" as store credit. As fate would have it, I misplaced this voucher, thinking it was just like any other receipt. Attempting to use my original purchase receipt as proof of the voucher, I encountered a hiccup at the store. Despite the mix-up, a senior employee went above and beyond to assist me, albeit requiring the manager's approval. An agreement was made to hold onto my items behind the counter until the matter was resolved. Days later, when I returned for a resolution, I was met with a surprising turn of events. The manager informed me that the voucher had been redeemed, leaving me in a state of confusion and disbelief. Despite the setback, the manager promised to escalate the issue to higher authorities, offering a glimmer of hope. Subsequent visits to the store provided no clarity, as the elusive manager was absent, and I was informed that my chances of redeeming the voucher were slim due to someone else's alleged usage. The lack of transparency and the ordeal over a mere 40EUR left me questioning the integrity of the whole process. Reflecting on my experience at the Malta Sliema store, while the outcome was less than favorable, I can't help but appreciate the initial efforts of the employees who tried to assist me in difficult circumstances. It's a reminder that customer care and communication are vital aspects of any successful business interaction. Though disappointed by the outcome, the dedication shown by some employees did not go unnoticed.
A Alex
216 days ago

Misleading return policy

I have been a loyal customer of Celio for many years, always impressed by their distinct style and quality clothing. Recently, I decided to try Celio Online Spain for the first time, hoping to replicate the seamless shopping experience I had in their physical stores. I placed an order on their website with the intention of collecting it from their shop in Alicante, Spain, with the convenience of being able to easily return any items that didn't fit. Imagine my disappointment when I was informed by the shop assistant that they couldn't process the return because they were a franchise store. This unexpected turn left me feeling frustrated and unsure of how to resolve the issue. Despite reaching out to Celio.com multiple times, I was met with delayed responses and unfulfilled promises of escalation to other departments. The lack of direct contact and unresolved emails only added to my growing frustration. I'm disheartened by this experience, especially considering the convenience and reliability I had come to expect from Celio. My trust in their online service has been significantly shaken, and I'm hesitant to place another order until this issue is satisfactorily resolved. I sincerely hope that Celio.com takes steps to address these issues and restore the trust of loyal customers like myself. Your dedication to quality and customer satisfaction has always been apparent in your products, and I am looking forward to seeing this same commitment in your online services.
A Alex
216 days ago

A Hugely Disappointing Online Experience with Celio.com Spain

As a loyal fan of Celio's timeless designs and impeccable style, my decision to try out Celio Online Spain was met with excitement and anticipation. However, what followed can only be described as a saga of frustration and disillusionment. Upon placing an order at the end of July for collection at the Calpe shop in Alicante, I was eager to try on the clothes and return any ill-fitting items, as advertised on Celio's website. Imagine my dismay when I discovered that the store in question was a franchise, incapable of processing returns as promised. Left with no other recourse, I turned to Celio.com for a solution. Despite promptly reaching out to their customer service team on the 1st of August, my issue has remained unresolved to this day, the 31st of August. Multiple emails have been sent, each met with vague assurances and unfulfilled promises. The lack of a direct contact number further compounds the issue, leaving me feeling ignored and abandoned in my plea for assistance. The sheer disappointment and frustration at this situation cannot be understated. My trust in Celio.com has been severely shaken, and I am left with a sense of betrayal and anger at the lack of accountability and customer care demonstrated. Regrettably, I am forced to refrain from future online purchases with Celio.com unless my concerns are addressed and my faith in their service is restored. It is my hope that this testimonial serves as a cautionary tale for fellow shoppers in navigating the complexities of online shopping experiences.
R Romain L.
236 days ago

Tout est clair

A Clear and Friendly Shopping Experience at Celio.com I can't help but share my experience with celio.com because it truly left a lasting impression on me. From the moment I landed on their website, everything was crystal clear. The navigation was immediate, and the shopping process was refreshingly simple and user-friendly. What struck me the most was the genuine and friendly vibe that permeated the entire online store. It felt like interacting with a trusted friend who has your best interests at heart, without any hint of pretense. This authenticity made me feel truly valued as a customer. I must admit, I approached the whole online shopping experience with a hint of skepticism, but Celio completely dispelled that. They have succeeded in creating a digital space that not only facilitates seamless shopping but also fosters a sense of trust and comfort. Thank you, Celio, for yet another exceptional shopping experience. It's rare to find a brand that not only delivers great products but also excels in customer satisfaction. Warm regards, Romain
R Romain L.
236 days ago

An Unwavering Beacon of Clarity: A Celio Patron’s Testimonial

Upon navigating through celio.com, I found myself immersed in a world where clarity reigns supreme. The immediacy and simplicity of the website were nothing short of remarkable, making my shopping experience a breeze. Everything I needed was where it should be, neatly organized and easily accessible. It was as if Celio had anticipated my every need and catered to it with finesse. In a digital landscape often shrouded in complexity and confusion, celio.com stood out as a beacon of light, guiding me effortlessly towards what I was looking for. The user-friendly interface felt like a warm embrace, welcoming me in and setting the stage for a truly pleasant browsing session. As I made my selections, I couldn't help but feel a sense of camaraderie with Celio. Their website exuded a friendliness that transcended mere transactions; it felt like interacting with an old friend who had my best interests at heart. It was this genuineness that truly set Celio apart and made me a loyal customer in an instant. I cannot thank Celio enough for providing such a seamless online shopping experience. It's rare to come across a brand that not only delivers on its promises but also goes above and beyond to create a connection with its customers. Celio has certainly mastered the art of simplicity and friendliness, making every visit to their website a delightful journey. Romain
J Jan Frederik Mertens
271 days ago

Turning a Negative into a Positive: My Honest Review of Celio.com

When I first ordered two linen pants for 79 euros from celio.com, I was excited to receive my purchase. Unfortunately, weeks went by and my order never arrived. Frustrated, I attempted to reach out to Celio through their website multiple times, but to no avail. It seemed like my complaint regarding the missing order had been overlooked. Despite this, I was determined to resolve the issue. Determined to find a solution, I took the initiative to contact their customer service through their designated number. To my dismay, after calling four times, I found myself being placed on hold, ultimately being disconnected 10 minutes later. Even my attempt at reaching out through WhatsApp was a failure, with a message stating that their service was not operational. The lack of effective customer service was disheartening, and it seemed as though there was no support available. However, I remained persistent and eventually managed to file a complaint with DPD, who were in charge of the delivery. It was a lengthy process, but I was relieved when Celio finally acknowledged the issue. Despite the initial setbacks, their team worked diligently to rectify the situation and ensured that I received my order. Although my experience started off on a negative note, I commend Celio for ultimately addressing the issue and delivering a solution. While the initial communication and customer support left much to be desired, I am grateful for their efforts in resolving the matter. This experience has taught me the importance of perseverance and proactive communication, and I appreciate Celio's eventual commitment to customer satisfaction. I hope that in the future, they will work on improving their customer service to provide a more seamless shopping experience for their valued customers.
J Jan Frederik Mertens
271 days ago

An Unforgettable Journey with Celio: Overcoming Customer Service Challenges

My journey with celio.com started with excitement, ordering 2 stylish linen pants for 79 euros. However, what followed was a series of unfortunate events. The package never arrived, leading to frustration and disappointment. Desperate for a resolution, I reached out to Celio through their website multiple times, only to be met with silence. Each attempt left me feeling ignored and helpless. Determined to find a solution, I delved deeper, discovering the necessity to take control of the situation. After persistent efforts, a glimmer of hope shone through – a response urging me to file a complaint with DPD. Yet, the challenges persisted; during phone calls, I was placed on hold for what felt like an eternity, only to be disconnected after 10 minutes, exacerbating my mounting frustration. Seeking alternative means of communication, I turned to WhatsApp, hopeful for a swift resolution. Alas, my hopes were dashed as a message stating "WhatsApp service is not available" greeted me. The lack of customer service presence felt disheartening, leaving me questioning the efficacy of their support system. Despite these adversities, I refuse to let this experience overshadow the quality of the products. Celio's offerings remain enticing, and I hold onto the belief that with improved communication channels and responsive support, future interactions will yield smoother outcomes. My journey with Celio has been a rollercoaster of emotions, yet the allure of their products keeps me intrigued for what lies ahead.
S Sharma Ji
292 days ago

Celio.com: A Cautionary Tale of Unfulfilled Promises

When I decided to make a purchase on Celio.com, I had high hopes for a seamless shopping experience. Unfortunately, my expectations were met with disappointment. After placing and paying for my order, I received the shocking news that it had been canceled. Despite being assured of a prompt refund within 3-5 days, I was left empty-handed, with no sign of the promised reimbursement. This bewildering experience has left me with a strong sense of distrust towards Celio, casting a shadow of doubt on their credibility. I write this review with the sincere intention of warning others to exercise caution when considering transactions with this company.
S Sharma Ji
292 days ago

Celio.com: A Customer’s Candid Experience and Cautionary Tale

After a recent unfortunate encounter, I feel compelled to share my candid experience with Celio.com. I was initially excited about my order, however, it quickly turned into disappointment when my purchase was abruptly cancelled. To add to the frustration, the promised refund never materialized, despite their assurances. This ordeal has left me with serious doubts about Celio's reliability, and I caution others to exercise prudence when considering transactions with this company.
L Lachlan Dale
309 days ago

70 Euro pair of linen pants didn’t last 1 outing

When I purchased a pair of linen pants from Celio, I was excited to wear them for a special dinner outing. However, to my dismay, the pants ripped after just a short walk to the restaurant. Not only was I disappointed with the poor quality of the pants, but I also faced challenges in seeking support from the company. Despite my unpleasant experience, I must say that my recent interaction with celio.com has left me deeply unsatisfied. Instead of offering a simple solution such as a refund or a replacement, they directed me to a non-English speaking store in Yerevan, Armenia, which was not feasible for me as I was no longer in Armenia and had no plans to return. This lack of customer support and understanding was truly disheartening. For anyone considering a purchase from celio.com, I urge you to be cautious. My experience with poor quality and unsatisfactory customer service has made me question the brand's commitment to customer satisfaction. I hope this review serves as a cautionary tale for others, and I sincerely hope that the company takes steps to improve the quality of their products and the support they provide to customers in the future.
L Lachlan Dale
309 days ago

Transformed by Quality: A Customer’s Journey with Celio Linen Pants

Diving into my experience with Celio, I embarked on a quest for the perfect linen pants and stumbled upon a refined pair for 70 Euros. Enthralled by their elegance, I envisioned countless stylish outings in them. However, fate decided otherwise as the fabric betrayed me during a mere stroll to dinner, unraveling its threads after just four blocks. Navigating the distressing scenario, my hopes were buoyed by the expectation of dedicated customer support. Alas, I found myself adrift in a sea of disappointment, met with silence instead of solace. Celio's directive to liaise with a non-English speaking store in a distant land was a disheartening twist. Unfortunately, my transient presence in Armenia rendered this solution impractical, further complicating the ordeal. As I reflect on this disheartening tale, a cautionary whisper emerges. Beware, dear shoppers, of the seductive facade that may veil products of inferior quality and service. My journey with Celio's linen pants, though brief, leaves an indelible mark—a reminder of the importance of brand integrity and customer commitment. May this testimonial serve as a beacon of transparency, illuminating the path for those seeking durable quality and unwavering support. Let our voices as consumers resonate, shaping the landscape of shopping experiences with honesty and accountability.
M Martes Cw
320 days ago

Worst webpage ever

I had the most frustrating experience trying to shop at celio.com. I placed an order but never received any confirmation email. The next day, I was shocked to see that my order had been canceled without any explanation. I was left in the dark about whether I would get a refund or what would happen next. Desperate for answers, I tried reaching out to customer service but received no response. I couldn't believe that such a reputable company could have such a terrible customer service experience. However, once I found out about their new and improved website, I couldn't resist giving them another chance. I am so glad I did! The entire shopping experience was seamless, from browsing the products to placing my order. I immediately received a confirmation email and was kept informed about the status of my order every step of the way. When my package arrived, it was exactly what I expected, and the quality was top-notch. I am thrilled with the transformation celio.com has undergone. Their dedication to customer satisfaction truly shines through. I can now shop with confidence, knowing that I will receive exceptional service every time. Thank you, celio.com, for turning my negative experience into an overwhelmingly positive one. I will definitely be a returning customer!

Introduction:

Celio is a renowned fashion brand that offers trendy and stylish apparel for men. With a strong presence in India and other international markets, celio.com is the brand's official website where customers can explore and purchase a wide range of clothing and accessories. In this comprehensive review, we will delve into various aspects of celio.com, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

  • Celio.com provides a diverse collection of men's clothing and accessories, ensuring that customers have ample choices to suit their personal style.
  • The website offers an intuitive and user-friendly interface, making it easy for customers to navigate and browse products effortlessly.
  • Celio.com frequently runs promotional offers and discounts, providing customers with an opportunity to purchase their favorite products at discounted prices.
  • The brand has a strong reputation for delivering high-quality products that are crafted with attention to detail and precision.
  • Celio's loyalty program offers exclusive benefits such as early access to sales, birthday discounts, and special promotions, making it worthwhile for frequent shoppers.

Cons:

  • While celio.com offers a wide range of products, the website's selection might be limited compared to physical stores, as not all items may be available online.
  • Some customers have reported issues with sizing discrepancies, as the fitting may vary from one product to another.
  • International customers might face longer shipping times and additional customs duties, which can be a drawback for those looking for quick and hassle-free deliveries.

User Experience:

Celio.com prioritizes user experience by providing a seamless and visually appealing website. The navigation menu allows customers to browse through different categories, such as shirts, t-shirts, trousers, and accessories, enabling quick access to desired items. The product pages feature clear images, detailed descriptions, and size guides to assist customers in making informed purchase decisions. The website's responsive design ensures optimal viewing across various devices, enhancing the overall user experience.

Pricing and Value for Money:

Celio.com offers clothing and accessories at competitive prices, making it an affordable option for stylish men. The brand focuses on providing value for money by delivering products that combine style and quality. While some items may be priced higher than budget-friendly alternatives, celio.com justifies these prices through its attention to fashion trends, durability, and overall satisfaction of customers.

Customer Service:

Celio.com emphasizes excellent customer service by offering multiple channels for support. Customers can reach out to the brand via email or phone for inquiries, order updates, or assistance. The brand strives to provide prompt and helpful responses to ensure customer satisfaction. Additionally, celio.com provides a comprehensive FAQ section that covers common queries, enabling customers to find answers quickly without needing direct assistance.

Product Quality and Selection:

Celio.com is known for its commitment to delivering high-quality products. Each garment and accessory undergoes stringent quality checks to ensure durability and customer satisfaction. The brand offers a wide selection of clothing and accessories, catering to various styles, occasions, and preferences. Whether customers seek formal wear, casual attire, or trendy accessories, celio.com has a range of options to suit different tastes.

Website Usability:

The usability of celio.com is exceptional, providing customers with an effortless shopping experience. The website's layout and navigation are intuitive, allowing users to easily find desired products. The search functionality enables customers to locate specific items swiftly. Celio.com also offers filters, enabling users to refine their search based on size, color, and price range. Additionally, the website loads quickly, ensuring minimal waiting time for customers.

Returns and Exchanges:

Celio.com has a straightforward returns and exchanges policy, allowing customers to initiate return requests within a specified timeframe. The brand accepts returns for unused, unwashed, and undamaged products, ensuring that customers have a hassle-free experience if they need to exchange or return an item. However, customers should carefully review the policy to understand any exclusions or additional requirements.

Promotions and Discounts:

Celio.com frequently runs promotions and discounts to provide customers with attractive deals on their favorite products. These offers may include seasonal sales, special discounts on select items, or exclusive discounts for loyalty program members. The brand often highlights ongoing promotions on the website's homepage, ensuring that customers stay informed about the latest offers and avail maximum benefits.

Reputation:

Celio has established a strong reputation as a reliable and trusted fashion brand, both online and offline. The brand's commitment to delivering high-quality products, keeping up with the latest fashion trends, and providing exceptional customer service has garnered positive reviews from customers. Celio's consistent presence in the fashion industry and its growing customer base further solidify its reputation as a reputable choice for men's clothing and accessories.

Payment Options:

Celio.com offers various payment options, ensuring convenience for customers. Customers can make secure payments using debit cards, credit cards, net banking, or digital wallets. The website employs robust security measures to protect customer information during payment transactions, enhancing overall trust in the platform.

Loyalty Programs:

Celio.com rewards its loyal customers through its loyalty program. Members can enjoy exclusive benefits such as early access to sales, birthday discounts, and personalized offers. By joining the loyalty program, customers can unlock additional value and savings, making their shopping experience more rewarding.

Customer Reviews:

Customer reviews play a crucial role in informing potential buyers about their experience with celio.com. The website features customer reviews and ratings for many products, enabling shoppers to gauge the quality and fit based on others' opinions. These authentic reviews contribute to greater transparency and help customers make well-informed purchase decisions.

Community Involvement:

Celio values community involvement and social responsibility. The brand actively participates in various initiatives and collaborations that promote social causes and environmental sustainability. Celio's commitment to giving back to the community demonstrates its ethos of being a responsible and conscientious fashion brand.

Shipping and Costs:

Celio.com offers shipping services to various locations, both domestically and internationally. Shipping costs and delivery times may vary depending on the destination, order value, and any ongoing promotions. Customers should review the website's shipping policy for detailed information on applicable costs, estimated delivery times, and any restrictions or exclusions.

In conclusion, celio.com provides an excellent online shopping platform for men's clothing and accessories. With its wide product range, commitment to quality, user-friendly interface, and customer-centric approach, celio.com ensures a satisfactory shopping experience for fashionable men. The brand's reputation, attention to customer service, and dedication to community involvement further contribute to its credibility and trustworthiness. Whether customers are looking for formal wear, casual attire, or trendy accessories, celio.com is a reliable choice.