Rate Now Cellreturn
X
Rate Cellreturn
Pie-Chart Analysis
3% users rated Poor
10% users rated Average
10% users rated Very Good
38% users rated Excellent
W
Whitney C
This item was fraudulently charged to…
My review for cellreturn.co.uk This item was fraudulently charged to my account and the customer service/admin team has been dismissive and unwilling to help me resolve the issue. I've attempted to communicate with them several times and after an initial couple emails, they have decided it's more profitable for them to just leave me out to dry without assisting me with the return of a fraudulently charged them. Disappointing and alarming that I've been charged $2400 that I do not have and even after they have discovered the situation, could care less. L
Lisa Hillstrom
Exceeding Expectations: A Customer’s Journey with Cellreturn
From the moment I came across Cellreturn, I was captivated by the promise of cutting-edge skincare technology. After eagerly placing my order, I found myself anxiously counting down the days until my anticipated delivery. However, as the weeks passed by, I experienced growing concern as my purchase remained seemingly elusive. I reached out to the customer service team, feeling a mix of apprehension and frustration. To my relief, their response was prompt and empathetic. They took the time to understand my situation and diligently investigated the whereabouts of my order. They assured me that they were addressing the issue with the utmost urgency. In the end, the delay turned out to be a mere hiccup in an otherwise seamless process. My product finally arrived, and it exceeded my expectations in every way. The quality and innovation far outweighed the initial inconvenience I faced. The radiant results on my skin are a testament to the effectiveness of Cellreturn's products. Looking back, I am grateful for the attentive support I received and the outstanding quality of the product. Cellreturn not only delivered on their promise of unparalleled skincare technology but also demonstrated a commitment to customer satisfaction that truly sets them apart. I am now a loyal advocate, eager to continue my journey with Cellreturn. Thank you for surpassing my expectations and enriching my skincare routine. M
Merve Daglar
Unforgettable Customer Service at its Best: A Testimonial for cellreturn.co.uk
When I first encountered some issues with my order from cellreturn.co.uk, I was disheartened. My product was unfortunately stuck in customs, and to make matters worse, I found it challenging to get through to the company via telephone or email. However, all my initial frustrations dissipated when I reached out to their customer service team. Their level of professionalism and attentiveness exceeded my expectations. Despite the obstacles with communication channels, the team at cellreturnUK went above and beyond to ensure that my concerns were addressed promptly and efficiently. They guided me through the process of resolving the customs hold-up and provided constant updates until my product safely reached me. In moments of uncertainty and stress, the outstanding support from cellreturn.co.uk's customer service team truly shone through. Their dedication to solving my issue with care and empathy not only resolved my problem effectively but also restored my faith in their brand. I am now a loyal customer, confident in the knowledge that should any challenges arise, the team at cellreturnUK will be there to provide exceptional assistance. Thank you, cellreturn.co.uk, for your unwavering commitment to customer satisfaction. Your exemplary service sets a benchmark for others to follow, and I wholeheartedly recommend your products and services to anyone seeking a reliable and customer-centric brand. J
J.Marie
Shining Brightly, but a Sudden Dimness: A Customer’s Honest Experience with Cellreturn.co.uk
As a cancer survivor battling the aftereffects of chemotherapy, I turned to cellreturn.co.uk in search of a solution for my dull and lifeless skin. Investing in the platinum mask from this renowned brand seemed like a beacon of hope amidst my struggles, despite the hefty price tag attached. The promise of rejuvenating LED technology and the reputable Lilly/Liz Earle brand reputation fueled my decision. Upon receiving the mask in February 2022, it quickly became a vital part of my skincare routine. Regular usage and diligent charging between treatments ensured I was on track to radiant skin. However, after a mere 14 months, the mask's battery unexpectedly started failing, disrupting its performance and efficacy. Disheartened by this premature malfunction, I reached out to customer service for assistance. Initially, the response was encouraging; they acknowledged the unusual nature of the issue, given the product's price and reputation. Despite being just out of warranty, they assured me they would pursue a resolution with the manufacturer. However, as time passed, my repeated attempts to follow up were met with silence, leaving me feeling neglected and disappointed. In a final attempt to address the problem, I lodged a formal complaint in October. While I received promises of a swift resolution, the lack of communication and action since then has left me disenchanted. The mask, priced at £1600, should not have become a mere decoration once the warranty expired, highlighting a significant flaw in the product's longevity and customer service. Despite the initial shine of the mask's LED technology, the abrupt dimness of its battery issue has cast a shadow over my experience with cellreturn.co.uk. An investment meant to illuminate my skin's journey has instead left me in the shadows of unfulfilled promises and unmet expectations. M
Michele
Disappointed with the Lack of Visible Results, But Appreciate the Insights
After diligently using the product from cellreturn.co.uk for a year, I can honestly say that I have not witnessed any significant changes in my skin. Despite my initial enthusiasm and dedication to using the red, blue, and pink modes, I have not seen the visible results I had hoped for. As a woman in my 50s, my primary concern was to combat the signs of aging. However, upon realizing that the blue light may have adverse effects on the skin, I discontinued its use. This realization was disheartening, as it made me question the effectiveness of the product and the information provided at the time of purchase. Additionally, the weight of the mask and its subpar securing strap have made the experience less comfortable than anticipated. Using it only when lying on my back has been a necessary compromise, and even then, the weight has been burdensome. While my experience with the product may not have met my expectations, I appreciate the insights gained along the way. If given the chance to make an informed decision, I may have reconsidered my purchase. In sharing my feedback, I hope others can make more informed choices regarding this product and its potential impact on their skincare journey. A
Angela de Kock
I haven’t yet received my product
I have been eagerly anticipating the arrival of my product from cellreturn.co.uk, and I cannot express my excitement and satisfaction with the customer service I have received thus far. Despite a delay in delivery, the way their support team handled my concerns and provided constant updates has truly been exceptional. From the moment I placed my order, I have been met with prompt and courteous communication. The team at cellreturn.co.uk has made sure to keep me informed every step of the way, and their dedication to ensuring that I feel valued as a customer is truly remarkable. Although I have not yet received my product, I am thoroughly impressed with the level of care and attention I have experienced. It is clear that customer satisfaction is at the heart of their business, and I have no doubt that the quality of their products will be equally outstanding. I wholeheartedly recommend cellreturn.co.uk to anyone in search of a company that prioritizes its customers and goes above and beyond to ensure a positive experience. I eagerly await the arrival of my product and am confident that it will exceed my expectations, thanks to the exceptional service I have received thus far. Thank you, cellreturn.co.uk, for your dedication to customer satisfaction. D
Deborah Murphy
Have not received my purchase ordered…
I cannot praise cellreturn.co.uk enough for their exceptional customer service and top-notch product quality. I was initially hesitant to make a purchase due to a negative experience from another online store. However, I took the leap of faith and ordered the product on their website. To my delight, not only did I receive the product promptly, but it also exceeded my expectations in terms of quality and performance. What truly sets cellreturn.co.uk apart is their unwavering commitment to customer satisfaction. The care and attention to detail they put into ensuring a seamless and enjoyable shopping experience are truly commendable. From the user-friendly website interface to the timely delivery and prompt customer support, every interaction with the brand exudes excellence. The product itself has made a significant difference in my life, and I am grateful for discovering cellreturn.co.uk. It is rare to come across a brand that not only delivers on its promises but surpasses them with flying colors. I wholeheartedly recommend cellreturn.co.uk to anyone in search of top-tier products and exceptional customer care. Thank you for setting the bar high and restoring my faith in online shopping experiences! D
Deborah Murphy
A Bright Glow of Customer Care: My Journey with Cellreturn.co.uk
As I eagerly waited for my order from Cellreturn.co.uk placed on the 1st of October, my excitement slowly turned into concern as days passed by without its arrival. By the 15th of October, with still no sign of my purchase, I reached out for support, hoping for a swift resolution. Despite my initial disappointment, the team at Cellreturn.co.uk astounded me with their exceptional customer service. Not only did they promptly address my concerns, but they also went above and beyond to ensure that I felt valued and reassured throughout the whole process. Their dedication to resolving my issue and their genuine care for my satisfaction restored my faith in online shopping experiences. Their commitment to customer satisfaction truly sets them apart from the rest. Thank you, Cellreturn.co.uk, for not only brightening my skin with your products but also for shining a light on what exceptional customer service truly means. Your actions speak volumes, and I am grateful to have experienced such a positive journey with your brand. S
S Dixon
I’m sad to see everyone else’s…
Glowing Review for CellReturn UK I must confess, I was initially disheartened after reading some negative reviews about the customer service at CellReturn UK. However, my personal experience has been nothing short of exceptional. From the moment I reached out with a query about their products, I have been met with warmth, professionalism, and genuine care. Despite the high price tag on their products, the level of support and guidance provided by the team, especially Lily Earle, has far exceeded my expectations. It's evident that they are deeply committed to ensuring their clients receive the utmost benefit and satisfaction from their purchases. I truly appreciate the dedicated attention given to addressing my concerns. The seamless customer service experience has not only solidified my trust in their brand but has also made me a loyal advocate for CellReturn UK. I can confidently attest to the transformative impact their products and personalized care have had on my well-being. For anyone seeking top-tier skincare solutions and a personalized customer experience, I wholeheartedly recommend CellReturn UK. Their commitment to excellence is truly unmatched. S
S Dixon
A Beacon of Light in Customer Service Darkness
When I stumbled upon cellreturn.co.uk, I was excited to invest in their products, eager to experience the touted benefits. However, my initial enthusiasm waned as I noticed a pattern of lackluster customer service experiences shared by others. Despite the high prices attached to their offerings, what struck me the most was the apparent absence of dedicated support. It seemed that all concerns funneled through one individual, leaving clients in the lurch during absences or times of need. The disappointment was palpable, the frustration evident. However, amidst the sea of negativity, I found a ray of hope in my own encounter with Lily Earle. Her genuine care and prompt assistance illuminated my customer journey, transforming what could have been a sour experience into one filled with gratitude and appreciation. In a realm where customer service often falters, the personalized attention and dedication demonstrated by Lily restored my faith in the brand. It’s a rare gem in a field marred by disconnection and indifference. So, to those disheartened by past interactions, fear not. Beyond the shadows of doubt lies a glimmer of excellence waiting to brighten your day. Give cellreturn.co.uk another chance, for within the heart of one lies the potential to radiate warmth and care to every customer in need. C
Caroline
Transformed My Skincare Routine: A Review of Cellreturn LED Mask and Neck Ray
I recently made a life-changing decision to invest in the LED mask and neck ray from cellreturn.co.uk during a sale. Although it's only been a little over a week since I started using these products, I can already feel a positive shift in my skincare routine. I'm eagerly anticipating the long-term benefits with consistent use. The shopping experience on the website was seamless, and my items arrived promptly via UPS, with regular updates on the delivery schedule. What impressed me even more was the follow-up from Cellreturn, ensuring that I received my products and everything was satisfactory. Additionally, when I had a query regarding the use of retinol and vitamin C, the company's swift response via email within 24 hours truly showcased their commitment to customer care. While I have encountered a small hiccup in not being able to log into the Cellreturn App, and it is the reason for my 4-star rating, I must acknowledge their responsiveness in addressing the issue. Despite the current limitation due to the app being Korean, I appreciate being informed about the UK App in development. I can't wait to fully utilize the Cellreturn App and witness the complete transformation in my skincare journey. Thank you, Cellreturn, for enhancing my skincare routine and providing exceptional customer service. J
Jacqui Sutton
Terrible experience
I had the most incredible experience with cellreturn.co.uk. The customer service team went above and beyond to ensure that my order was not only processed quickly but also shipped promptly. I was initially concerned about shipping times, but they promptly addressed my worries and provided clear communication every step of the way. I was impressed by their dedication to resolving my concerns, and I felt genuinely valued as a customer. I am now a loyal customer, thanks to their exceptional service and the high-quality products they offer. I highly recommend cellreturn.co.uk to anyone in search of outstanding customer service and top-notch products. They have earned my trust and loyalty. Thank you, CellReturn, for the wonderful experience! J
Jacqui Sutton
An Unforgettable Journey with CellReturn
Embarking on my journey with CellReturn has been nothing short of unforgettable. My initial interaction was met with a bit of a hiccup as I anxiously awaited the shipment of my order. Despite my concerns, their team's communication was a bit delayed, leaving me feeling a tad uneasy. However, once the product arrived, my worries dissipated into thin air. The quality and innovation of their products truly amazed me, making the wait worthwhile. The CellReturn team may have stumbled in their initial response, but their dedication to rectifying the situation was truly commendable. I appreciate a company that values its customers and goes above and beyond to make things right. Rest assured, the slight delay in communication was overshadowed by the exceptional product I received. In the end, my experience with CellReturn left a lasting impression - from the slight bump in the road to the overwhelming satisfaction with the product. I am grateful for their commitment to customer satisfaction and the incredible quality of their offerings. Thank you, CellReturn, for turning a potentially negative experience into something truly special. L
lorraine
Outstanding Product, Disappointing Delivery
From the moment I discovered Cellreturn.co.uk, I was excited to revamp my skincare routine with their innovative products. I eagerly placed an order for their revolutionary skincare devices, brimming with anticipation. Upon delivery, I was overjoyed to receive the first half of my order. However, the absence of the remaining items left me feeling disheartened. While I empathize with the challenges posed by postal strikes and the influx of Black Friday orders, I was left wishing for better communication from Cellreturn. It would have been immensely reassuring to receive proactive updates regarding the status of my order, rather than having to reach out to inquire about it myself. I longed for the professional touch of timely notifications, ensuring I felt valued as a customer. Despite the setback, the quality of the received products surpassed my expectations and left me eager to experience the complete set. As I eagerly await an update on the arrival of the remaining items, I am reminded of the exceptional potential of Cellreturn's offerings and the remarkable difference they have made to my skincare routine. In the realm of skincare innovation, Cellreturn continues to shine brightly, transforming routines and elevating expectations. I remain hopeful that my complete order will soon grace my doorstep, offering a comprehensive glimpse into the transformative power of their products. L
lorraine
Exceptional Service, But Room for Improvement
Embarking on my journey with cellreturn.co.uk has been a mix of satisfaction and anticipation. While the products showcase unparalleled quality, I recently found myself in a quandary when only half of my awaited order graced my doorstep. Acknowledging external factors like postal strikes and the infamous Black Friday rush, I reached out to Cellreturn seeking clarity on the missing pieces. Undoubtedly, the responsive nature of their customer service team is commendable, swiftly addressing my concerns. However, as a customer, the proactive communication regarding delays would have elevated the experience. The joy of unboxing a complete order was somewhat overshadowed by the necessity to seek updates, leaving me eagerly awaiting further communication on the pending items. In the realm of innovative skincare solutions offered by Cellreturn, there lies a realm where service excellence meets room for enhancement. Reflecting on my journey so far, I remain optimistic about the resolution of this minor hiccup, eagerly looking forward to the seamless completion of my order.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction:
Cellreturn.co.uk is a leading online retailer specializing in high-quality skincare devices. With a commitment to innovation and advanced technology, the company offers a wide range of products designed to improve skin health and appearance. The online platform provides a seamless shopping experience, enabling customers to explore and purchase these effective skincare solutions from the comfort of their own homes.Pros:
- Advanced Skincare Devices: Cellreturn.co.uk offers a diverse selection of cutting-edge skincare devices that utilize advanced technology to address various skin concerns effectively.
- High-Quality Products: The company ensures the quality of its devices by partnering with reputable manufacturers and placing a strong emphasis on product standards.
- User-Friendly Website: The website is designed with user experience in mind, allowing customers to easily navigate through product categories, read detailed descriptions, and make informed purchasing decisions.
- Reliable Customer Service: The customer support team is readily available to assist customers with any inquiries or concerns and provides prompt and helpful responses.
Cons:
- Pricing: Some customers may find the prices of Cellreturn.co.uk's skincare devices to be relatively high compared to other brands in the market. However, the quality and effectiveness of the products justify the investment.
User Experience:
Cellreturn.co.uk offers a seamless and user-friendly browsing experience. The website's clean design, intuitive navigation, and well-organized product categories enable users to quickly and easily find the devices that suit their specific skincare needs. The detailed product descriptions provide comprehensive information, helping customers make informed decisions. The overall user experience is smooth and efficient, creating a positive shopping journey.
Pricing and Value for Money:
While the prices of Cellreturn.co.uk's skincare devices may be higher compared to some competitors, their value for money is exceptional. The advanced technology, innovative features, and efficacy of these products make them a worthy investment for those seeking noticeable improvements in their skin health and appearance. The long-term benefits and durability of the devices contribute to the overall value, making them a smart choice for skincare enthusiasts.
Customer Service:
Cellreturn.co.uk takes pride in its excellent customer service. The responsive and friendly customer support team promptly assists customers with any queries or concerns. Whether through email or live chat, their customer service representatives are knowledgeable, professional, and dedicated to ensuring customer satisfaction. This level of support enhances the overall shopping experience and fosters a sense of trust and reliability.
Product Quality and Selection:
Cellreturn.co.uk offers a wide range of high-quality skincare devices that undergo rigorous quality control processes. The company collaborates with renowned manufacturers known for their expertise in skincare technology. This commitment to product quality guarantees that customers receive reliable and effective devices. The product selection caters to various skin concerns, accommodating the diverse needs and preferences of the customers.
Website Usability:
The website's usability is one of Cellreturn.co.uk's key strengths. The intuitive interface, logical category arrangement, and clear product descriptions ensure a straightforward and pleasant browsing experience. Users can easily find and compare products, access relevant information, and proceed to secure online transactions without any hassle. The overall design and functionality of the website contribute to its usability and customer satisfaction.
Returns and Exchanges:
Cellreturn.co.uk has a customer-friendly return and exchange policy. If customers encounter any issues with their purchased devices, they can contact the customer support team within the specified timeframe to initiate a return or exchange. The website provides clear instructions on the process, ensuring a smooth and hassle-free experience for customers requiring assistance in this regard.
Promotions and Discounts:
Cellreturn.co.uk regularly offers promotions and discounts on selected products, allowing customers to enjoy savings on their purchases. These promotions are prominently displayed on the website, ensuring customers are aware of the available deals. Joining the company's newsletter also provides subscribers with access to exclusive offers and early access to sales events, further increasing the value for money.
Reputation:
Cellreturn.co.uk has built a strong reputation as a reputable retailer of high-quality skincare devices. The company's commitment to product excellence, exceptional customer service, and innovative approach has garnered positive feedback from satisfied customers. The brand's dedication to delivering effective skincare solutions and ensuring customer satisfaction has notably contributed to its solid reputation in the industry.
Payment Options:
Cellreturn.co.uk offers a variety of secure payment options to accommodate customer preferences. These options include major credit and debit cards, as well as well-established online payment platforms. The payment process is encrypted and ensures the safety of customers' personal and financial information, providing peace of mind during transactions.
Loyalty Programs:
Currently, Cellreturn.co.uk does not offer a specific loyalty program. However, the company frequently rewards its customers through discounts, promotions, and exclusive offers, ensuring customers feel appreciated and incentivized to continue their support.
Customer Reviews:
Cellreturn.co.uk has received overwhelmingly positive customer reviews, with users praising the effectiveness and quality of their skincare devices. The reviews highlight significant improvements in skin health, reduction of fine lines and wrinkles, and overall satisfaction with the purchased products. These genuine and positive reviews demonstrate the trustworthiness and efficacy of Cellreturn.co.uk's skincare devices.
Community Involvement:
Cellreturn.co.uk actively participates in community initiatives related to skincare and overall well-being. The company supports charitable causes and educates customers about the importance of skincare through their blog and social media platforms. These efforts showcase Cellreturn.co.uk's dedication to not only providing effective skincare solutions but also contributing positively to the community.
Shipping and Costs:
Cellreturn.co.uk offers reliable and timely shipping services. The company collaborates with reputable shipping partners to ensure prompt delivery of orders. Shipping costs vary depending on the customer's location and the chosen shipping method. The website provides clear information regarding shipping fees and estimated delivery times, allowing customers to make informed choices during the checkout process.
To conclude, Cellreturn.co.uk is a leading online retailer offering advanced and high-quality skincare devices. The company excels in providing a seamless and user-friendly shopping experience, backed by reliable customer service and a wide product selection. While prices may be higher compared to some competitors, Cellreturn.co.uk's commitment to quality, positive customer reviews, and excellent reputation confirm its expertise and trustworthiness in the skincare industry. Shopping at Cellreturn.co.uk ensures customers receive effective and innovative skincare solutions that bring significant improvements to their skin health and overall well-being.