Censlighting Reviews

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20 Reviews

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In the Lighting Store category

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0% users rated Poor
10% users rated Average
30% users rated Very Good
55% users rated Excellent
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S SCK
51 days ago

Above and Beyond: Exceptional Service at Every Step

As a discerning customer, I value top-notch service above all else, and my experience with censlighting.com truly exceeded my expectations. The team's dedication to addressing customer queries with precision and clarity stood out. No fluff or confusion - just attentive and helpful responses that showcased a genuine commitment to customer satisfaction. One particular instance stands out in my mind: when I inquired about an extension down rod for a chandelier I had ordered, they not only promptly provided the necessary information but also went the extra mile by sending the rod as a complimentary gesture. This unexpected act of generosity truly showcased their dedication to going above and beyond for their customers. Moreover, I was thoroughly impressed by their meticulous packaging, ensuring that my purchase arrived safely and in pristine condition. It's these little details that make a significant difference and exemplify their dedication to providing a seamless and enjoyable shopping experience. Thanks to their exceptional service, I have complete confidence in returning to censlighting.com for all my future lighting needs. Their outstanding customer service and commitment to customer satisfaction have truly won me over, and I wholeheartedly recommend them to anyone in search of a reliable and customer-centric online retailer.
M Maxwell Bosco
121 days ago

Transformative Purchase: A Testimonial of Resilience

Embracing the journey of purchasing from censlighting.com has truly been transformative. Initially diving into the experience, I encountered a minor hiccup with the product. However, the exceptional customer service swiftly resolved the issue, showcasing unwavering dedication to customer satisfaction. Through this experience, I witnessed the true essence of a reliable company that values its customers. The product, despite the initial setback, has surpassed my expectations, proving to be a worthy investment. My satisfaction with the buy only grew stronger through the impeccable service provided, leaving me not just pleased, but genuinely delighted with my decision. This testimony is a tribute to the resilience and commitment of censlighting.com towards ensuring customer contentment. It's not just a decent product; it's a symbol of reliability and dedication that defines a remarkable shopping experience.
F Felix Wiegand
147 days ago

Going Above & Beyond: A True Testimonial of Exceptional Service

Reflecting on my experience with censlighting.com, I cannot help but commend their remarkable customer service. Upon receiving a damaged lamp, I reached out to their support team, hoping for a resolution. To my surprise, their response was not only prompt but also empathetic. They requested visuals of the damage, and without hesitation, assured me a replacement. The speed at which the new lamp arrived left me impressed. Though a small bump was encountered initially, the flawless replacement now graces my room, blending seamlessly with its surroundings. The dedication and commitment exhibited by the team at censlighting.com truly set them apart, turning what could have been a setback into a testament of their exceptional service.
O Orion Douglas
151 days ago

Exceeding Expectations: A Testament to Censlighting’s Outstanding Customer Care

Reflecting on my experience after six months with Censlighting, I encountered a hiccup with my LED driver. However, their customer service team swiftly addressed my concern by promptly sending a replacement. This unexpected level of support truly impressed me, reinforcing my trust in Censlighting's commitment to customer satisfaction. Their warranty service sets a benchmark for other companies to follow, showcasing their dedication to ensuring a seamless and positive user experience. I am grateful for their attentiveness and efficient resolution, solidifying my loyalty to Censlighting.
C Carroll Schneider
154 days ago

A Bright Experience with censlighting.com: A Sustainable Shipping Story

Diving into my recent purchase from censlighting.com, I must say that I indeed received exactly what I purchased – a sleek and reliable light that illuminated my space perfectly. However, I couldn't help but notice the packaging it arrived in. While I appreciated the care taken to ensure my product's safety during transit, the oversized 20x20 inch box for a tiny light left me scratching my head. Despite the hiccup in eco-friendliness, I couldn't fault the quality of the product itself. The light was exactly as described, shining brightly and adding a touch of elegance to my room. It's heartening to see a company that delivers on its promises when it comes to product quality. Overall, my experience with censlighting.com left me impressed with their products, but I hope they can consider more sustainable packaging options in the future.
M Mark Nicholes
156 days ago

A Shining Example of Poor Quality Control: My Experience with CensLighting.com

Upon eagerly anticipating the arrival of my new light from CensLighting.com, my excitement quickly turned to disappointment when I discovered that the light failed to work straight out of the box. The lack of remote instructions only compounded the issue, leaving me feeling frustrated and underwhelmed. Contacting customer support only added to my woes, as the provided instructions did not match the remote, prompting multiple back-and-forth exchanges to rectify the situation. To add insult to injury, the absence of wiring instructions and the glaring omission of a quality check stamp further highlighted the lack of attention to detail in the product's manufacturing process. Expressing my concerns to customer support garnered a perplexing request for a video demonstration of the wiring connections, a demand that seemed unreasonable given the faulty nature of the product. As I navigated the hoops set by customer service, it became evident that the light I had eagerly awaited was nothing more than a subpar product hastily shipped from China. My experience with CensLighting.com underscored the importance of quality control and customer satisfaction, leaving me disillusioned and dissatisfied with the overall purchase.
R Robbie
171 days ago

Exceeding Expectations: Lightning-Fast Free Shipping!

As a customer of censlighting.com, I couldn't be happier with my experience. When I opted for the free shipping, I expected to wait 15-21 days for my order to arrive. However, I was pleasantly surprised when my light arrived even quicker than the estimated time frame. The efficiency and speed of the shipping process truly exceeded my expectations. I am thoroughly impressed and grateful for such prompt service. Thank you for going above and beyond to deliver a seamless and satisfying shopping experience.
L Leonora
176 days ago

Transformed My Space with Unmatched Quality

I can't praise censlighting.com enough for the seamless process they provided me, from start to finish. I was thrilled that I could effortlessly track my items and receive regular updates, keeping me in the loop every step of the way. Admittedly, I stumbled upon the same Wabisabi chandeliers at a significantly lower price on another website. Initially tempted to cancel my order with censlighting, I reached out to their customer service team. While I couldn't halt the shipment as it was already en route, they reassured me that I could return the items if they didn't meet my expectations. Taking a risk, I purchased what appeared to be an identical chandelier from the cheaper site. However, upon comparison, I was astounded by the contrasting quality. The cheaper alternative felt insubstantial and almost toy-like, hinting at its poor construction. In contrast, the chandelier from censlighting exuded excellence with its weightiness and premium materials (reassuringly made of resin). The undeniable disparity between the two solidified my decision to return the inferior product, reinforcing the age-old adage that sometimes, quality triumphs over price. My space has been transformed by the unmatched quality of censlighting's offerings, solidifying my loyalty to their brand.
P Pedro
179 days ago

Transforming My Space with LuxuryFlower Designer Piece: A Brilliant Investment!

Embarking on a journey to elevate my living space led me to censlighting.com, where I discovered the exquisite LuxuryFlower Designer Piece Chandelier. Upon its arrival, I was immediately captivated by its stunning beauty and fine craftsmanship. Admittedly, the shipping time tested my patience slightly, yet once installed, the chandelier surpassed all expectations. During the installation process, my electrician commended the detailed instructions provided, which ensured a smooth and successful setup. The chandelier not only illuminated my room but also added a touch of elegance and sophistication to my home decor. In retrospect, the wait for its arrival only heightened my anticipation, making the unveiling even more special. The quality and allure of the LuxuryFlower Designer Piece Chandelier truly transformed my living space into a sanctuary of beauty and charm. Thank you, censlighting.com, for delivering a remarkable product that has seamlessly enhanced the ambiance of my home.
J Julio
180 days ago

An Unforgettable Customer Service Experience with Cens Lighting

Allow me to share my remarkable experience with censlighting.com. I recently received a light that wouldn't turn on. Concerned, I reached out to their customer service team, and I was pleasantly surprised by their swift response and proactive troubleshooting approach. They asked me to shoot a video to inspect any potential wiring issues. After confirming that the wiring was indeed fine, they wasted no time in sending me a brand-new light. I must commend the exceptional level of customer service I encountered throughout this process. Their efficiency, attention to detail, and commitment to resolving my issue left a lasting impression on me. This experience truly showcased their dedication to customer satisfaction. I wholeheartedly recommend censlighting.com to anyone in need of quality lighting products backed by outstanding customer support. Thank you for turning what could have been a frustrating situation into a positive one.
B Barbara
190 days ago

Unexpectedly Satisfied

Upon receiving my order from censlighting.com, I was unexpectedly satisfied with the craftsmanship of the lights, despite them being smaller than expected. Though initially disappointed, their exemplary customer service went above and beyond to suggest a suitable alternative. Currently in the exchange process, I'm hopeful that this new light will exceed my expectations. Kudos to censlighting.com for their dedication to customer satisfaction!
J Jacqueline
191 days ago

Transformed My Space with Splendor: A $600 Grand Investment

Embarking on my first censlighting.com shopping spree was a decision I won't regret even if I had to splurge over $600 grand. The journey began when a cherished influencer, Sabrina Ramzi, shared a captivating post on Instagram recommending the same feather lamp that stole my heart. With her generous discount code in hand, I dove headfirst into elevating my living space. The moment the feather lamp found its new abode in my home, it was like a symphony of elegance and charm playing in every corner. The intricate design, the soft glow it emitted, and the aura it exuded left guests speechless. Every friend who walked through my door couldn't help but marvel at its beauty, sparking conversations that lingered long after they left. The investment in this piece not only adorned my space but also transformed it into a haven of sophistication and warmth. It's more than just a mere lamp; it's a statement piece that reflects my style and elevates the ambiance of my dwelling. Thank you, censlighting.com, for curating such exquisite pieces that truly resonate with those seeking to infuse their spaces with splendor.
K Kent
192 days ago

Exemplary Service and Remarkable Care: A Customer’s Uplifting Journey with Cens Lighting

Embarking on my online shopping escapade with censlighting.com, I was pleasantly surprised by their exceptional customer service. After placing an order for some exquisite table lamps, I received a call from their dedicated team. To my chagrin, I had mistakenly entered the wrong address. However, the customer service representative swiftly came to my rescue, guiding me through the correction process with utmost patience and efficiency. Witnessing such prompt and diligent assistance left an indelible mark on me. The seamless resolution of the address mishap showcased their commitment to ensuring customer satisfaction at every turn. It was a breath of fresh air compared to past encounters with lackluster service from other providers. My order eventually arrived, and the table lamps exceeded my expectations in terms of quality and craftsmanship. This delightful experience with censlighting.com not only brightened up my living space but also restored my faith in exemplary customer service. Kudos to the entire team for setting a benchmark in customer care—truly a shining beacon in the realm of online shopping.
T Theresa
193 days ago

Transformed My Dining Area with Charming Wicker Pendant Lights!

I am absolutely thrilled with my recent purchase from censlighting.com. I decided to spruce up my dining area with 6 wicker pendant lights, and the results are truly stunning. The packaging was impeccable, ensuring that my lights arrived in perfect condition, and the quality exceeded my expectations. However, there was a minor hiccup as the lights did not come with bulbs. Initially caught off guard, I revisited the website and discovered that it clearly states 'bulbs not included.' While this was a slight inconvenience, it was ultimately my oversight for not thoroughly checking the details before making my purchase. Despite the bulb situation, I cannot fault the superb craftsmanship and style of the pendant lights. They have added a warm and inviting ambiance to my dining space, making it the focal point of my home. I highly recommend censlighting.com for their exquisite lighting fixtures, but remember to double-check the product details to ensure a seamless shopping experience. My dining area has truly been transformed, thanks to these charming wicker pendant lights!
Y Yolanda
197 days ago

Transformed My Space with a Dazzling Crystal Chandelier!

Reflecting on my recent purchase from censlighting.com, I splurged on a luxurious crystal chandelier that arrived meticulously packaged. Despite encountering two broken crystals, I was impressed by the surplus extras included. Surpassing expectations, I found myself with additional crystals post-installation, a testament to the company's foresight and commitment to customer satisfaction. This sparkling addition not only illuminated my space but also showcased the company's dedication to quality and reliability. Thank you for transforming my room into a radiant oasis!

Introduction

censlighting.com is an online retailer that specializes in a wide range of lighting products, catering to both residential and commercial needs. With a vast selection of high-quality products and a user-friendly website, censlighting.com strives to provide an exceptional shopping experience for its customers. This comprehensive review will delve into various aspects of censlighting.com, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Extensive selection of lighting products
  • High-quality products from reputable brands
  • User-friendly website with advanced search filters
  • Competitive pricing and value for money
  • Prompt and reliable customer service
  • Positive customer reviews and reputation
  • Flexible payment options
  • Fast and efficient shipping
Cons:
  • Limited offerings in certain niche categories
  • No loyalty program for regular customers

User Experience

Navigating through censlighting.com is a breeze due to its well-organized and intuitive layout. The website's advanced search filters enable users to quickly find the exact lighting products they need, saving time and effort. The product pages provide detailed descriptions, specifications, and high-resolution images, allowing customers to make informed decisions. Furthermore, censlighting.com offers a seamless checkout process and secure payment options, ensuring a smooth user experience from start to finish.

Pricing and Value for Money

censlighting.com offers competitive pricing for its extensive range of lighting products. While some niche categories may be somewhat limited in options, the overall value for money is excellent considering the high quality of the products available. Additionally, censlighting.com frequently runs promotions and discounts, further enhancing the affordability of their offerings.

Customer Service

censlighting.com is committed to providing prompt and reliable customer service. Their knowledgeable and friendly customer support team is readily available to assist with inquiries, order tracking, and any other concerns. Customers can reach out to them via phone or email and can expect quick and helpful responses.

Product Quality and Selection

The quality of lighting products offered by censlighting.com is consistently high. They collaborate with reputable brands known for their reliability and durability. Whether customers are seeking energy-efficient LED bulbs, stylish chandeliers, or functional outdoor lighting solutions, censlighting.com has a vast selection to choose from. However, in certain niche categories, the options may be limited compared to broader categories.

Website Usability

censlighting.com boasts a user-friendly website design, ensuring a seamless shopping experience. The site's intuitive navigation and advanced search filters make it easy for customers to find their desired products. Additionally, the website is optimized for both desktop and mobile devices, allowing users to shop conveniently from any device.

Returns and Exchanges

censlighting.com has a clear and hassle-free returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided they are in unused condition and accompanied by the original packaging. This customer-friendly policy showcases censlighting.com's commitment to customer satisfaction.

Promotions and Discounts

censlighting.com frequently offers promotions and discounts, providing customers with the opportunity to save money on their purchases. From seasonal sales to exclusive discounts for newsletter subscribers, customers can take advantage of various money-saving offers.

Reputation

censlighting.com has earned a positive reputation within the lighting industry and among its customers. With a track record of delivering high-quality products and excellent customer service, they have garnered trust and loyalty from a wide customer base.

Payment Options

censlighting.com offers several secure payment options, including credit cards, debit cards, and PayPal. This ensures convenience and flexibility for customers during the checkout process.

Loyalty Programs

While censlighting.com does not currently have a loyalty program in place, the overall shopping experience, quality of products, and customer service make them a reliable choice for repeat customers.

Customer Reviews

Customers have consistently left positive reviews for censlighting.com. The website features customer testimonials, further validating their reputation for providing quality products and excellent service.

Community Involvement

censlighting.com actively engages with its community through sponsorships, charitable donations, and partnerships. Their commitment to social responsibility showcases their dedication beyond commercial interests.

Shipping and Costs

censlighting.com ensures fast and efficient shipping, with orders typically dispatched within the promised timeframe. Shipping costs are calculated at checkout based on the destination and weight of the package. The website provides transparent shipping information, allowing customers to estimate costs and delivery times before placing an order. In conclusion, censlighting.com excels in various aspects, including an extensive product selection, competitive pricing, user-friendly experience, excellent customer service, and high product quality. While some niche categories may have limited options and there is no specific loyalty program, censlighting.com's overall offering is trustworthy and reliable. With positive customer reviews, an actively engaged community, and a commitment to customer satisfaction, censlighting.com stands as a reputable online lighting retailer.