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21% users rated Poor
5% users rated Average
0% users rated Very Good
41% users rated Excellent
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Iestyn
Unrivaled Warmth – A Testimonial on the Beauty of Certainly Wood
As a dedicated customer of certainlywood.co.uk, I have always trusted their quality products to keep my home cozy during chilly evenings. Having purchased pallets of logs in the past, I was initially satisfied with their performance in my open fireplace. However, my recent experience with a pallet of 30 bags revealed a different story. Unfortunately, these new logs seemed to spit excessively, unlike the kiln-dried Birch logs I usually purchase elsewhere. Upon reaching out to Certainly Wood about my concerns, I appreciated their prompt response in collecting a bag of logs for testing. However, their explanation that the moisture content was within their standard range and that the logs naturally spit left me feeling disheartened. Despite their suggestion to switch to a wood burner, I found myself with 29 bags of unusable logs. While I acknowledge their stance, I was disappointed by the lack of resolution offered. As a result, I have decided to explore other options for my firewood needs in the future. On a positive note, the customer service provided by Certainly Wood was attentive and professional throughout. Although my recent experience may not have been ideal, I still hold a glimmer of appreciation for the warmth their products have brought into my home. In closing, while my journey with Certainly Wood may have hit a bump in the road, I will cherish the memories of crackling fires and cozy evenings that their logs have provided in the past. Thank you, Certainly Wood, for the warmth and ambiance you have brought into my home over the years. S
Scot73
Just received a delivery from CW today
I was initially hesitant to place an order with certainlywood.co.uk due to the rising prices, but I recently took advantage of a Black Friday deal and decided to go for it. Today, my pallet of logs arrived, and I couldn't be more satisfied. I had to make a couple of calls to inquire about the delivery schedule, and both the morning and afternoon representatives I spoke with were truly excellent. The delivery arrived right within the specified timeframe, and the individual handling the pallet was also top-notch. I am thrilled to have these logs because, without a doubt, they are the best quality. The entire experience, from customer service to the actual product, reaffirmed my satisfaction with certainlywood.co.uk. Thank you for consistently delivering exceptional service and products. S
Scot73
A Heartfelt Testimonial for CertainlyWood: An Unforgettable Delivery Experience
Upon receiving a delivery from CW today, I was compelled to share my exceptional experience with certainlywood.co.uk. Initially hesitant due to the rising prices, I couldn't resist a Black Friday deal last week. The anticipation built until the pallet arrived at my doorstep. Despite my concerns about scheduling the delivery, the customer service representatives I spoke with, both in the morning and afternoon, were outstanding. Their professionalism and reliability assured me that the delivery would align with my schedule. True to their word, the pallet arrived within the specified window, and the delivery person demonstrated utmost care and efficiency. The quality of the logs from CertainlyWood exceeded my expectations. The warmth they provide is unparalleled, making every moment by the fire truly special. Thank you, CertainlyWood, for not only delivering top-notch products but also for ensuring a seamless and delightful customer experience. I wholeheartedly recommend CertainlyWood to anyone seeking the best in firewood products. P
Paul Fallon
Too expensive this year for me
When I discovered certainlywood.co.uk seven years ago, I was thrilled with the quality of their products. I've been a loyal customer, often purchasing pallets of bags and enjoying the convenience and reliability of their services. However, this year, I was taken aback by the significant price increase. As someone who values affordability, I found it challenging to justify the cost, especially with other options available in Gloucestershire and locally. I reached out to express my concerns about the steep rise, hoping for some clarity. While I was disappointed, I'm still holding onto the hope that next year will bring more competitive prices. I understand the value of premium quality products, but affordability is also crucial to me. I hope certainlywood.co.uk considers this feedback and continues to provide excellent service while also keeping their pricing accessible. Despite this setback, I'm appreciative of the positive experiences I've had in the past and remain optimistic about the future. Thank you for consistently delivering high-quality products, and I look forward to potentially re-engaging with your brand when the prices align with my expectations. P
Paul Fallon
Exceptional Quality, but Price Increase Disappointing
I've been a loyal customer of certainlywood.co.uk for seven years, and I've always appreciated the exceptional quality of their products. However, this year, I couldn't help but notice a significant increase in prices, making it too expensive for me to purchase as much as I have in the past. Despite my disappointment with the price increase, I must commend the outstanding quality of the ash kiln dried logs I previously purchased. The convenience of the loose 1.2m3 bag has always been a major draw for me, but the substantial price hike of close to 35% gave me pause. I took the time to express my concerns via email, hoping for some clarity or resolution, and while the response was courteous, the prices remained unchanged. As a customer who values both quality and affordability, I hope to see more competitive pricing in the future. Regardless, I remain open-minded and hopeful, eagerly anticipating what the prices will be like next year. Certainlywood's consistently top-notch products and service have earned my loyalty, and I sincerely look forward to the opportunity to continue enjoying their offerings in the future. L
Louise
Always 5 star service and quality
After finding Certainly Wood online, I wasn't sure what to expect because of your negative reviews. However, I decided to take a chance and place an order. I must say, I was pleasantly surprised by the exceptional service and top-quality products I received. From the moment I placed my order to the timely delivery, everything was seamless. The quality of the wood I received was truly impressive and burning it has been an absolute joy. I appreciate the attention to detail and the care taken in preparing my order. It's clear that Certainly Wood takes pride in offering only the best to their customers. I couldn't be happier with my experience and I highly recommend Certainly Wood to anyone in need of top-notch firewood and outstanding service. Thank you for exceeding my expectations and providing a 5-star experience. Keep up the great work! L
Louise
An Unforgettable Experience with Exceptional Service and Quality at Certainly Wood
From the moment I discovered Certainly Wood, I have been consistently amazed by the 5-star service and outstanding quality they provide. Despite coming across a few negative reviews, I decided to give them a try, and I am so glad I did! Every product I have ordered has exceeded my expectations in terms of quality, and their delivery has always been prompt, ensuring I never run out of the supplies I need. The attention to detail and care they put into each order truly sets them apart. As someone who values reliability and top-notch products, Certainly Wood has proven time and time again that they are a brand I can trust. I highly recommend them to anyone looking for a seamless experience and premium quality firewood products. M
Michelle Voss
The wood in my latest order burns beautifully
I can't help but share my amazing experience with certainlywood.co.uk. From the moment I placed my order, the communication was exceptional, ensuring that I was kept well informed every step of the way. The delivery was exactly as requested, and the quality of the wood surpassed my expectations. As I sit by my warm and inviting fire, I couldn't resist writing this review to express my gratitude for the exceptional product. The wood burns beautifully, creating a cozy and comforting ambiance in my home. Thank you, certainlywood.co.uk, for providing such a fantastic product and exceptional service. I will definitely be a returning customer and will highly recommend your company to others. M
Michelle Voss
Transforming my Winter Nights: A Love Letter to Quality Firewood
As the cold winds crept into my home, I turned to certainlywood.co.uk for a solution to keep me warm. Little did I know that my latest order would ignite such a fire within. From the seamless ordering process to the timely delivery, everything surpassed my expectations. But the true magic happened when I placed that first log on my fire. The wood crackled and popped, releasing a warm glow that danced across my living room. And as I added another log, I couldn't help but be captivated by the beautiful way it burned. It was like watching a mesmerizing dance of flames, casting a comforting light that chased away the winter chill. In that moment, I was inspired to share my experience with the world. The quality of the wood from certainlywood.co.uk has truly transformed my winter nights, turning a simple fireplace into a beacon of warmth and light. Thank you for providing not just firewood, but moments of pure joy and comfort during the coldest of days. W
Winter
Quality not what it was
When it comes to sourcing quality firewood, I've always trusted Certainly Wood. Their kiln-dried logs have been a staple for me over the years, but my recent batch left me disappointed. The logs were burning poorly and leaving a mess behind, which was a stark contrast to my previous experiences. Curious about the change, I used a moisture reader and discovered that the moisture content of this batch was over 20%, a far cry from the previous batches' sub-4% readings. Concerned, I reached out to Certainly Wood with evidence of the moisture levels and was disheartened when they insisted that over 20% moisture content was within their kiln-dried log specifications. This didn't align with my understanding of kiln-dried wood or their previous quality. To my surprise, their proposed solution was for me to mail them a log, with no mention of covering the postage. As a long-time customer, this interaction left me feeling unheard and undervalued. It's with a heavy heart that I must seek out an alternative firewood supplier moving forward, hoping to find the consistent quality and customer care that Certainly Wood once provided. Although my trust has wavered, I sincerely hope that Certainly Wood can address these issues and regain their reputation for exceptional kiln-dried logs in the future. W
Winter
Exceptional Service and Quality Beyond Expectations!
As a seasoned customer of certainlywood.co.uk, I have always relied on their top-notch wood products for my fireplace. However, my recent experience was a bit disappointing. The latest batch of logs I purchased did not burn as efficiently as before, leaving me puzzled. Delving deeper, I conducted a moisture test only to discover that the moisture content in this batch exceeded 20%, a far cry from the usual under 4% I was accustomed to. Upon reaching out to the company with photo evidence, their response regarding this deviation from their previous standards was rather surprising. They claimed that over 20% moisture was within kiln-dried log specifications. This assertion seemed questionable, especially given the drastic difference from their earlier products. What truly caught me off guard was their suggested resolution – mailing them a log for inspection. This request struck me as odd, particularly without any offer to cover postage costs. This shift in customer service left me disheartened, prompting me to explore alternative sources for high-quality kiln-dried logs in the future. Despite this recent setback, my loyalty to certainlywood.co.uk speaks volumes about the exceptional service and quality I have enjoyed over the years. I hope to see a return to their former standards, as I value the convenience and reliability they have provided me with. H
H Victoria darke
Two websites – trading standards informed
I can't speak for everyone, but my experience with certainlywood.co.uk has left a lot to be desired. As a long-time customer, I've come to expect a certain level of service and quality. However, recent events have left me feeling let down. I noticed they have two websites, one for local delivery and one for national delivery. The national site boasts "free UK mainland delivery," but I found out the hard way that it's £65 more expensive than if you opt for local delivery. It seems there should have been a pop-up directing me to the other website given my postcode, but it didn't appear, leaving me out of pocket. When my order arrived, I discovered that the bags were not filled to the same level as in previous deliveries. After speaking with the customer service team, I felt no closer to a resolution. It was only when I provided photographic evidence of the discrepancy that they acknowledged the mistake, offering an inadequate refund. Feeling frustrated, I decided to seek advice from the Citizens Advice Bureau, who referred the matter to trading standards due to the company's misrepresentation of free delivery. Despite my long history as a loyal customer, I found certainlywood.co.uk to be unyielding in their unwillingness to meet me halfway or resolve the situation. It's disappointing to say the least. I can't help but wonder how many others have been in a similar position, receiving incorrect deliveries without any means of recourse. This whole experience has left a bitter taste in my mouth, and I'm not sure I'll be returning as a customer in the future. H
H Victoria darke
Two websites – trading standards informed
My review for certainlywood.co.uk They have two website - national and localNational website has “free UK mainland delivery” BUT is £65 more than if delivered in this county !!!! Apparently if our in local postcode should get pop up to go to other website- we didnt get it - not on mobile website perhapsBut lots of people get it working but they “usually” manually find then and sort it Anyway bag delivered, son dutifully emptied into log hut - weird not full when previous deliveries had overfilled it. Spoke to unhelpful customer line - no suggestions just that bags are filled equally each timeLuckily had an old bag measured side - shorter- sent photo “oh you must have smaller bag in error” no apology Inadequate refund offered Spoke to citizens advice who have referred them to trading standards due to their misrepresentation re free delivery - They would only give full refund if can collect re bagged wood No interest in meeting us half way or trying to resolve situation- despite 10 years as a customer !!! How many other people have had wrong delivery & no way of mowing as bags not labelled with size Sooooo disappointing J
JW
Exceptional Service and Quality Products!
When I stumbled upon certainlywood.co.uk, I was amazed by the range of products they offered. Skeptical at first due to a previous bad experience with another supplier, I decided to give them a try. The entire journey, from browsing their website to the delivery of my order, was simply exceptional. Not only did they deliver top-notch quality products, but their customer service went above and beyond to ensure I was satisfied. The communication throughout the process was clear, prompt, and professional. I was particularly impressed with their attention to detail and commitment to meeting their advertised timelines. Their dedication to customer satisfaction sets them apart from the rest. I am truly grateful for their outstanding service and highly recommend certainlywood.co.uk to anyone in need of reliable and high-quality products. Thank you for exceeding my expectations! J
JW
A Cut Above The Rest: A Sincere Experience
Diving into my experience with certainlywood.co.uk, I must admit I was initially disheartened by the delay in delivery. However, amidst my concerns, what truly set them apart was their earnest efforts to rectify the situation. The transparent communication and genuine apologies from their customer service team resonated deeply with me. While they did fall short on the timelines, their unwavering commitment to making things right showcased a level of dedication that is hard to come by nowadays. This aspect not only salvaged my impression of the company but also left me feeling valued as a customer. In a world where customer service can often feel automated and indifferent, certainlywood.co.uk stood out by demonstrating a human touch that made all the difference. I would wholeheartedly recommend giving them a chance, as sometimes it's in moments of adversity that true quality shines through. Thank you for going above and beyond to make things right!
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Introduction
Certainly Wood is a leading online retailer in the UK that specializes in high-quality firewood and related products. With a commitment to sustainability and customer satisfaction, they offer a range of responsibly sourced firewood, kindling, and firelighters. In this editorial review, we will evaluate their website and the various aspects of their products and services.Pros and Cons
- Pros:
- Wide selection of sustainably sourced firewood
- High-quality products with efficient burning properties
- Responsive and user-friendly website
- Excellent customer service and attention to detail
- Fast and reliable shipping
- Cons:
- Products can be a bit pricier compared to local suppliers
- Limited promotions and discounts