Users Voice for Cettire
7% users rated Poor
6% users rated Average
3% users rated Very Good
52% users rated Excellent
Rate Cettire Coupons Store
| Sep 2022 | 3.6 | 4.8 | 1.8 | 3.8 | 2.8 | 1.2 |
|---|---|---|---|---|---|---|
| Oct 2022 | 3.7 | 4.8 | 2.8 | 4.2 | 5 | 1.3 |
| Nov 2022 | 2.7 | 4.9 | 2 | 2.8 | 1 | 1.4 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Apr 2023 | 2.3 | 4.8 | 5 | 3.4 | 1.1 | 1.4 |
| Line Chart for Rating of peer stores |
cettire.com
framesdirect.com
shein.com
fragrancex.com
neimanmarcus.com
booking.com
Detailed Cettire Review by Aisha Bachlani
Introduction
Cettire.com is an online luxury fashion retailer that offers an extensive collection of clothing, shoes, bags, and accessories from top luxury brands such as Gucci, Prada, Saint Laurent, and Balenciaga. The website promises customers a hassle-free shopping experience with fast, worldwide shipping.Pros and Cons
Pros:- Wide selection of luxury products from top brands
- Easy to use website
- Fast and reliable shipping
- Competitive pricing
- Responsive customer service
- Limited stock availability for some products
- Higher prices compared to other luxury retailers
- No loyalty program or rewards program
User Experience
Cettire.com provides a smooth and user-friendly shopping experience. The website is easy to navigate, with clear product categories and filters to help customers find the items they are looking for. The product descriptions are comprehensive, with high-quality images and detailed information on sizing, materials, and care instructions.Pricing and value for money
Cettire.com offers competitive pricing on its luxury products, but prices are generally higher than other luxury retailers. However, customers can often score great deals during promotional periods, with savings of up to 70% off retail prices. Overall, the prices are reasonable considering the high-quality and authenticity of the products.Alternatives
Other luxury fashion retailers that customers can consider include Net-a-Porter, SSENSE, Mytheresa, Farfetch, and MatchesFashion.Customer Service
Cettire.com boasts excellent customer service with a responsive and friendly team that is available to answer any queries or concerns via email, live chat, or phone. The website also provides a comprehensive FAQ section that covers common issues such as shipping, returns, and payments.Product Quality and Selection
Cettire.com offers a wide selection of luxury products from top brands, with a focus on high-quality and authentic items. The website regularly updates its inventory to reflect new releases and the latest trends in fashion. However, as with any luxury retailer, customers should be cautious of counterfeit products.Website Usability
Cettire.com is easy to navigate, with clear product categories and filters to help customers find the items they are looking for. The website is also mobile-responsive, enabling customers to shop on the go.Returns and Exchanges
Cettire.com allows customers to return or exchange items within 14 days of receiving the product, provided that the item is in its original condition and packaging. However, customers are responsible for the shipping costs incurred.Promotions and Discounts
Cettire.com offers regular promotions and discounts, with savings of up to 70% off retail prices. Customers can also sign up to the website's newsletter to receive exclusive deals and updates on new releases.Reputation
Cettire.com has a good reputation among customers and fashion enthusiasts, with many praising the website's extensive selection of luxury products, competitive pricing, and fast shipping. The website has also received positive reviews from third-party review sites such as Trustpilot, with an overall score of 4.3 out of 5.Payment Options
Cettire.com accepts various payment methods, including all major credit cards, PayPal, Apple Pay, and Klarna.Loyalty Programs
Cettire.com currently does not have a loyalty program or rewards program for frequent customers.Customer Reviews
Cettire.com features customer reviews on its product pages, allowing shoppers to see what other customers think of a product before making a purchase. The website also has a dedicated customer review page where customers can leave feedback on their overall shopping experience.Community Involvement
Cettire.com does not actively participate in community involvement programs.Shipping and Costs
Cettire.com ships worldwide, with shipping costs varying depending on the customer's location and shipping method. Customers can choose from several options, including express shipping, standard shipping, and economy shipping. The website provides an estimated delivery time for each shipping method to help customers plan their purchases accordingly.Cettire Recent User Reviews
Duration
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Reviewer Name: Raf A
Review Submission Date: 2022-12-07
Review Title: FRAUDULENT COMPANY
Review Submission Date: 2022-12-07
Review Title: FRAUDULENT COMPANY
Review Description: I ordered a top for about £167 and paid an extra £20 for next day delivery. It’s been more than 15 days and I still don’t have it. They haven’t replied any of my emails, sent me the top or a refund. I now need to contact my bank.I definitely would NOT recommend. I think they’re a fraudulent company.
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Reviewer Name: Jennifer
Review Submission Date: 2022-12-06
Review Title: I placed an online order around Black…
Review Submission Date: 2022-12-06
Review Title: I placed an online order around Black…
Review Description: I placed an online order around Black Friday and never received an email for updated shipping status. I emailed customer service and it took days for them to reply my email. The product was not available and I asked for a refund. I have not heard back regarding the refund and it has been almost 4 days since my last email.
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Reviewer Name: G Chopra
Review Submission Date: 2022-12-06
Review Title: Concerned about Cettire
Review Submission Date: 2022-12-06
Review Title: Concerned about Cettire
Review Description: My first time shopping with Cettire and my experience is not great. They have sent me the wrong item. I've contacted them via their Help messaging centre which states they will aim to reply within 1 business day - I've been waiting a week. I've emailed them and I'm still waiting for my reply. Had they have sent me the correct item OR responded to my enquiry, there wouldn't have been an issue
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Reviewer Name: Vera
Review Submission Date: 2022-12-06
Review Title: I tried to contact you twice by email…
Review Submission Date: 2022-12-06
Review Title: I tried to contact you twice by email…
Review Description: I tried to contact you twice by email and got no response. In the return process that I requested, I opted for one of the items to have the value in store but I have not yet received confirmation and the distributor did not come to collect it on the agreed day and time. Please give me some feedback this time so I can resolve this situation as soon as possible.Best regardsVera Oliveira
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Reviewer Name: Roz
Review Submission Date: 2022-12-06
Review Title: Great styles. Average experience.
Review Submission Date: 2022-12-06
Review Title: Great styles. Average experience.
Review Description: I really like the product styles so purchased a pair of shoes and a pair of boots. The assistant was also quite helpful and patient with my average French. However when she did the detax form for me she only included the cost of one pair of shoes not both so I lost out on a refund of approx £40. Then the first time I wore my new boots, the loop at the back of the boot (used to pull them on) broke so I'm not paying a further £15 to get this fixed.
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Reviewer Name: Maria Escudero
Review Submission Date: 2022-12-06
Review Title: I can’t successfully purchase an order
Review Submission Date: 2022-12-06
Review Title: I can’t successfully purchase an order
Review Description: I can’t successfully purchase an order, I’ve tried twice to buy something and each time they take the money out of my account. Two days later email me that they are unable to verify me and my payment is high risk. I’ve never bought from here before. They also tell me my bank won’t share information with them? That doesn’t make sense. I don’t know what their deal is but they need to figure that out. Also their customer service sucks, takes days to reply, they also don’t solve your issue.
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Reviewer Name: J M
Review Submission Date: 2022-12-06
Review Title: No assistance
Review Submission Date: 2022-12-06
Review Title: No assistance
Review Description: This is my first time ordering from cettire. I received my item but it is big. I tried using the return portal to return the item but it’s giving me a msg saying unable to manage return. I have been emailing this business for 2 days for assistance and no one has responded to my email. There’s no phone number to contact them. Customer service needs to be better. Please respond to my email and assist in returning merchandise.
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Reviewer Name: Bim
Review Submission Date: 2022-12-06
Review Title: Unable to ship problem
Review Submission Date: 2022-12-06
Review Title: Unable to ship problem
Review Description: 1. I love the selection of goods and brands. I feel addicted to the site ;)2. The website is running slow at some point.3. I had a bad experience about the unavailable products and can't be shipped. (I have already paid and got the confirmation letter and still waiting for the compensation vouchers)
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Reviewer Name: Amy
Review Submission Date: 2022-12-06
Review Title: Bad customer services
Review Submission Date: 2022-12-06
Review Title: Bad customer services
Review Description: Slow / irresponsive both in order processing and returning. As a result i was forced to take delivery and incur shipping and tax duties.Not even close compared to other luxury e-commerce websites customers service. In fact still waiting for my refund till this date despite of return having been delivered for a few days
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Reviewer Name: Jessica Le
Review Submission Date: 2022-12-06
Review Title: Double tax and duties
Review Submission Date: 2022-12-06
Review Title: Double tax and duties
Review Description: I am a bit disappointed as I bought a nmiu miu bag from cettire which included tax and duties in the order confirmation. However, when it reached Sydney, due to incorrect paper works provided by cettire, I was asked to pay tax and duties again by DHL.. I have to call and explain to DHL custom clearance and wait for the new bag.. I will definitely return the bag if I have to pay tax and duties .. it's a waste of time and money. Not good shooping experience though
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