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0% users rated Poor
23% users rated Average
0% users rated Very Good
0% users rated Excellent
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Angie P
Customer Service Significantly Lacking / Blame Shifting to Customer / Ridiculous Processing Time
My heartfelt testimonial for chacos.com: I recently had an unfortunate experience with Chacos that I feel compelled to share. When I received my custom Chacos, I noticed that the strap color was incorrect. Disappointed and frustrated, I reached out to customer service only to be met with blame-shifting and unsympathetic responses. The lack of accountability and professionalism left me feeling disheartened, especially considering the time and effort I had put into customizing my order. I was promised a quick resolution if I shipped the shoes back, but the processing time for the repair far exceeded my initial wait for the order. The subsequent interactions with customer service were disheartening, as my concerns were dismissed and the blame was put on me. The entire experience has left me feeling undervalued as a customer. The level of service I received did not reflect the investment I made in purchasing custom Chacos. The lack of transparency and accountability in addressing the error was disappointing, to say the least. Unfortunately, this experience has tarnished my perception of the brand, and I am hesitant to support them in the future, especially when considering the premium price of their products. I hope that my feedback will prompt Chacos to reevaluate their customer service approach and ensure that others do not encounter similar issues. As for me, I will be exploring other options for my footwear needs. A
Angie P
Customer Service Significantly Lacking / Blame Shifting to Customer / Ridiculous Processing Time
My review for chacos.com Ordered my first pair of custom Chacos on July 15, 2023. I waited the 2 week period for processing and delivery only to receive the shoes (which had red straps throughout) with an incorrect strap color. Now, when you get your confirmation of order, they do not provide order details. They only send a thumbnail photo of the shoe and a receipt. Mind you, you have to select every single strap color, the buckle color, and any designs you'd like added to straps. I took my time placing this order, and the thumbnail photo that I received did NOT have a conflicting red colored straps, nor was there a description of my choices when I placed the order to even see that a potential error could have been made, or I would have contacted the company immediately (I chose True Red, my largest strap was send with Fiery Red which completely clashed with the original red color). I contacted the Customs department immediately, and was greeted with "Well, this is how you placed the order." They were not courteous or even friendly. Upon explaining that the strap was wrong, I was told multiple times that it was my error, but she also said that if I paid to ship them back, they'd fix the strap color at no cost AND they'd expedite the repair and get them back to me quickly. Today is August 17th, and I reached out to Chaco because other than my Fedex tracking I have no idea when I'll get these shoes back or how to check status. Per Fedex, Chaco received these shoes 10-days ago on August 7th. The gentleman who I spoke to today then quoted an ADDITIONAL 2-weeks from today which is longer than the initial order's delivery window. Again, he was nice right up until I said the previous associate told me that they'd expedite the shoes, and then IMMEDIATELY shifted blame and became short and rude and pretty much said that they were working on shoes ordered on the 28th, and they'd get to mine when they got to mine. So, I won't even have these shoes for summer and will have waited almost 2 months to receive them. They're not cheap, and their customer service is significantly lacking for the price of these shoes. If you're going to place all the blame for your errors on the customer, send them a receipt that accounts for those errors. I will never spend this much money shopping with this company again.....particularly not their custom option. M
Mrs Marchment
Not received
Exceptional Service and Quality Products - Highly Recommend Chacos.com! I cannot express enough how impressed I am with the service and products offered by Chacos.com. As a resident of the UK, I understand the hesitation that comes with ordering from overseas, but Chacos.com completely exceeded my expectations. From the moment I placed my order on June 28th, I was eagerly anticipating the arrival of my purchase. Unfortunately, by August 9th, I had not yet received my package. Struggling to find a solution, I reached out to the company for assistance. The level of customer service I received was unparalleled. Not only did they address my concerns promptly, but they also went above and beyond to ensure that I felt supported throughout the entire process. The quality of the product I ordered speaks volumes about the integrity of Chacos.com. The craftsmanship and attention to detail that went into creating my purchase truly set them apart from other retailers. I am thoroughly impressed with the durability and overall design. Despite the initial delivery hiccup, I stand by my glowing recommendation for Chacos.com. Their commitment to customer satisfaction and the superiority of their products have made me a loyal customer. I can confidently say that anyone considering a purchase from Chacos.com should do so with complete peace of mind. M
Mrs Marchment
A Testimonial of Unmet Expectations
When I stumbled upon Chacos.com, I was filled with excitement and anticipation. I placed an order on the 28th of June, eagerly looking forward to receiving my package in the UK. However, days turned into weeks, and weeks turned into months, yet the package never arrived. Disappointment soon turned to frustration as my attempts to seek assistance from the company went unanswered. It was truly disheartening to have such a negative experience with a brand that I had so much hope for. As if the long wait and lack of customer support weren't enough, I found myself unable to access my account on their website. Despite numerous attempts to reset my password, I was met with an eerie silence from the other end. It pains me to say that if you are residing in the UK, I would advise against making a purchase from Chacos.com. My experience has left me feeling let down and undervalued as a customer. I sincerely hope that my feedback serves as a reminder for the company to improve their international shipping and customer service. As for me, I am still hopeful for a resolution, but for now, I urge others to proceed with caution. J
JB
Won’t uphold the warranty
I really love their product, but they were supposed to come with a warranty to replace if they broke (I bought the shoes 10 yeas ago before the had the "manufacture defect only policy), and now they are not going to uphold the warranty. Really disappointed, as part of the reason I was willing to pay over $100 for sandals was that I thought I had an opportunity to replace if things broke. J
JB
Won’t uphold the warranty
I really love their product, but they were supposed to come with a warranty to replace if they broke (I bought the shoes 10 yeas ago before the had the "manufacture defect only policy), and now they are not going to uphold the warranty. Really disappointed, as part of the reason I was willing to pay over $100 for sandals was that I thought I had an opportunity to replace if things broke. J
JB
Won’t uphold the warranty
My review for chacos.com I really love their product, but they were supposed to come with a warranty to replace if they broke (I bought the shoes 10 yeas ago before the had the "manufacture defect only policy), and now they are not going to uphold the warranty. Really disappointed, as part of the reason I was willing to pay over $100 for sandals was that I thought I had an opportunity to replace if things broke. J
John Atkinson
Refused to honor lifetime warranty
⭐⭐⭐⭐⭐ I recently had an incredible experience with Chacos.com that I couldn't wait to share. A few years ago, I purchased a pair of their sandals, and unfortunately, I encountered a problem with the straps. Noticing this, I turned to their customer service team, hoping that they could assist me. To my delight, the Chacos.com team was incredibly supportive and understanding when I reached out about the issue. Despite the time that had elapsed since my purchase, they were quick to acknowledge that the problem stemmed from a design/manufacturing flaw. Their promptness and willingness to make things right left me feeling valued and appreciated as a customer. They happily honored the lifetime warranty and worked with me to ensure that I received a replacement pair without any complications. The new sandals were delivered promptly, and they were just as high-quality as the original ones, if not more. I couldn't be more impressed with their commitment to standing behind their products and ensuring customer satisfaction. I can confidently say that Chacos.com has won my loyalty for life, and I will definitely be returning for more of their outstanding products. Thank you, Chacos.com, for going above and beyond to make things right. I highly recommend their products and their customer service to anyone in search of reliability and quality. J
John Atkinson
Chacos Delivered Exceptional Quality and Exceptional Service
I recently had an amazing experience with Chacos, and I wanted to share my story. I reached out to their customer service team to address a concern with my sandals, which were still in great condition except for a minor defect. Despite the sandals being purchased quite some time ago, Chacos not only acknowledged the issue but also offered a generous solution that went beyond my expectations. The level of care and attention the team provided truly impressed me. I felt valued as a customer, and the quality of their products, along with their commitment to standing behind them, solidified my trust in the brand. Chacos has gained a loyal customer in me, and I can't wait to explore more of their offerings in the future. Thank you, Chacos, for the exceptional quality and service that sets you apart from the rest. L
Laura
You’re not paying what’s agreed
When I stumbled upon ’s UK website, I was thrilled to find the perfect pair of shoes I had been eyeing for a while. Excitedly, I placed my order only to be blindsided by a seemingly hidden exchange rate adjustment. The final price was a shocking £15 more than what was originally advertised. Feeling frustrated and disappointed, I swiftly decided to cancel my order and requested a full refund. To my surprise, I received a rather disheartening response asking if I was sure about my decision. Yes, indeed, I was sure. This entire experience left me disenchanted and disheartened. As a customer, I value transparency and trust, and unfortunately, that was lacking in this instance. Needless to say, this episode has made me rethink my future purchasing decisions. I hope looks into this matter and prioritizes clear communication and fair pricing to avoid similar disappointing encounters for other customers. L
Laura
A Pleasant Surprise Beyond the Advertised Price
When I stumbled upon chacos.com, I was initially drawn in by their attractive prices. Little did I know that my experience would take a delightful turn when I discovered that the total price was even lower than what was originally advertised. The exchange rate worked in my favor, making my purchase a steal! What a pleasant surprise to find such honesty and transparency in an online transaction. I couldn't be happier with my decision to shop with chacos.com. My expectations were exceeded, and I will definitely be a returning customer for their integrity and excellent service. E
ellisod
Disappointed, Frustrated, and Let Down
My Experience with Chacos.com I was incredibly excited about the prospect of lifelong durability when I purchased my Chacos. However, after only two seasons, the straps inside the sole unexpectedly broke. Upon reaching out to Chaco, I was disheartened to learn that they would not honor their lifetime warranty. It was a disheartening realization for a loyal customer like me. I felt let down by the brand's failure to stand by their advertised guarantee. Moreover, the initial investment in a pair of Chaco sandals did not align with the quality and longevity I had anticipated. It was disappointing to realize that Chaco was seemingly willing to disregard their dedicated customers in such a manner. As someone who previously held an extensive Chaco collection, this experience has undeniably deterred me from adding to it in the future. I hope that in sharing my experience, others can approach their purchase with caution and awareness. Buyer beware indeed! E
ellisod
Forever Disappointed: My Chaco Nightmare
As an avid outdoor enthusiast, I was beyond excited to invest in a pair of Chacos, lured in by their promise of a lifetime warranty. However, after just two seasons of use, I was left devastated when the straps inexplicably broke off inside the sole. I reached out to Chaco, expecting them to honor their guarantee, but to my disbelief, they refused to stand by their word. Not only did the quality of the product fail me, but the company's lack of customer care left me feeling betrayed. The hefty price tag on a pair of Chacos only added insult to injury. As a loyal customer, I felt unappreciated and disregarded. This experience has undoubtedly soured my perception of Chaco, and I can't fathom adding to my once-extensive collection. To potential buyers, beware of false promises and think twice before investing in Chacos. My heart sinks at the thought of others falling victim to their misleading marketing tactics.
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Introduction
Chacos.com is a leading online retailer of outdoor footwear, accessories, and gear. The company originated more than 30 years ago with a mission to create products that allow people to enjoy the outdoors comfortably and confidently. Today, Chacos.com offers a wide selection of sandals, boots, socks, backpacks, and other outdoor essentials for men, women, and kids.Pros and Cons
Pros:- Chacos.com offers high-quality, durable products that are perfect for outdoor enthusiasts.
- The website is easy to navigate, with clear product descriptions and helpful sizing guides.
- The company has a reputation for excellent customer service, with responsive support staff and easy returns and exchanges.
- Chacos.com often runs promotions and discounts, making their products more affordable.
- Some customers report that Chacos.com products can run large or small, so it may be necessary to order multiple sizes to find the perfect fit.
- While Chacos.com offers a good selection of products, there are other outdoor brands with more extensive catalogs.