Users Voice for Chantelle

75% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
25% users rated Excellent
Pie Chart Review Representation for Chantelle
Chantelle Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 06 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 2.4 1 4.5 5 2.2
Oct 2022 1 2.6 1 3.6 1 1.4
Nov 2022 5 4 1 4.4 5 1.1
Dec 2022 5 5 5 5 5 5
Mar 2023 5 2.6 1.5 4.1 2 1.3
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Detailed Chantelle Review by

Introduction

Chantelle is a French lingerie brand that offers elegant and comfortable lingerie for women. The company has been in the industry for over 100 years and has become known for its high-quality products, innovative designs, and excellent customer service. Chantelle has a strong online presence and offers a variety of products through its website, chantelle.com.

Pros and Cons

Pros:
  • Wide variety of products to choose from
  • High-quality materials and craftsmanship
  • Free shipping on orders over $95
  • User-friendly website
  • 30-day return policy
Cons:
  • Products can be expensive
  • Customer service can be slow to respond
  • Limited sizing options for some products

User Experience

Chantelle's website is easy to navigate, with a clean and modern design. The website's search function is effective, and products are displayed in a clear and organized manner. Customers can filter their search by size, color, and type of product. The checkout process is quick and straightforward, and users can create an account on the website to save their preferences and order history.

Pricing and Value for Money

Chantelle's products can be quite expensive, with prices ranging from $50 to $200. However, the high-quality materials and craftsmanship make these products worth the investment. Customers can also take advantage of occasional sales and discounts to save money.

Alternatives

Some alternatives to Chantelle include Victoria's Secret, Calvin Klein, and La Perla. However, none of these brands offer the same combination of elegance, comfort, and high-quality craftsmanship as Chantelle.

Customer Service

Chantelle's customer service team can be slow to respond, with some customers reporting long wait times on the phone or delayed email responses. However, once customers do reach a representative, the customer service is typically helpful and attentive to the customer's needs.

Product Quality and Selection

Chantelle's products are known for their high-quality materials and craftsmanship. The brand offers a wide selection of products, including bras, panties, lingerie sets, and shapewear. Customers can also choose from a range of sizes, colors, and styles to find the perfect product for their needs.

Website Usability

Chantelle's website is user-friendly and easy to navigate. The website's design is sleek and modern, and products are displayed in a clear and organized manner. Customers can use the website's search function to find products quickly, and the checkout process is straightforward.

Returns and Exchanges

Chantelle's return policy allows customers to return products within 30 days of purchase. The company provides a prepaid shipping label for returns, and customers can choose to exchange their product or receive a refund. However, customers must pay for their own shipping for exchanges.

Promotions and Discounts

Chantelle occasionally offers sales and discounts on its products. Customers can sign up for the company's email newsletter to receive updates on these promotions.

Reputation

Chantelle has a strong reputation in the lingerie industry, with many customers praising the brand's high-quality materials and elegant designs. The company has also received positive reviews from various media outlets and influencers.

Payment Options

Chantelle accepts various payment options, including Visa, Mastercard, American Express, and Discover. Customers can also pay using PayPal.

Loyalty Programs

Chantelle does not currently offer a loyalty program.

Customer Reviews

Customer reviews for Chantelle are generally positive, with many customers praising the brand's high-quality materials, comfortable fit, and elegant designs. Some customers have reported issues with the sizing and customer service, but overall, feedback for the brand has been positive.

Community Involvement

Chantelle does not currently have a significant presence in community involvement or charitable causes.

Shipping and Costs

Chantelle offers free standard shipping on orders over $95. For orders under $95, the shipping cost is $5. Customers can also choose to upgrade to expedited or overnight shipping for an additional cost. International shipping is available, but prices vary depending on the destination.

Chantelle Recent User Reviews

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Reviewer Name: Bugs Bunny

Review Submission Date: 2022-12-02

Review Title: My ‘go to’ bra brand
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Review Description: I love Chantelle underwear and have been buying it for years. It is hard to find comfortable bras that look nice in bigger sizes (which also last and aren’t itchy). This is one of my ‘go to’ brands in the UK

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Reviewer Name: Doris Gerhards-Hasler

Review Submission Date: 2022-08-22

Review Title: Langwieriges Unterfangen
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Review Description: Der schwierige Kontakt begann mit der Aufteilung der Bestellung, die am 23.07.22 aufgegeben wurde. Da es sich um Bademode, also Zweiteiler handelte, war es nicht möglich die Bestellung in vorgegbener Zeit zurückzugeben. Erst auf Nachfrage meinerseits informierte Chantelle über den Stand der Lieferung.Jetzt sind beinahe 4 Wochen vorüber und ich bin mit der Bestellung immer noch beschäftigt. Mein Resumee: ich werde bei Chantelle nichts mehr bestellen.

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Reviewer Name: Andrea Kubick

Review Submission Date: 2022-07-22

Review Title: Schrecklich!!!!!!!!!!
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Review Description: So einen Service habe ich noch nie erlebt!!! Seit über zwei Wochen habe ich die Ware retourniert und es erfolgt keine Erstattung. Es ist auch niemand telefonisch erreichbar. NIE wieder!!!

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Reviewer Name: LAK Laguna

Review Submission Date: 2022-05-12

Review Title: Kundenservice ???
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Review Description: Kundenservice ???? Habe keinen Kundenservice erlebt.Vom Kauf der BH`s von der Marke CHANTELLE kann ich nur abraten. Schlechte Qualität, arroganter Auftritt des Kundenservices. Dann lieber AUBADE oder ähnliche Hersteller. Entweder man kauft billig bei Hunkemöller ,H&M, usw. da weiß man was man von dem BH zu erwarten hat oder man kauft Qualität und dann ist man auch bereit mehr als € 80,-- auszugeben. Das ich BH´s von CHANTELLE gekauft habe war ein Fehler, wird sich aber nicht wiederholen.

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Reviewer Name: Meck Bird

Review Submission Date: 2022-01-24

Review Title: keine kostenlose Lieferung mehr
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Review Description: laut google Lieferung kostenlos. in der Kaufabwicklung auf einmal 4,95 € Versandkosten. Mit der Kundenbetreuung gechattet, Screenshots hätten sie gerne, Versandkosten müsse ich aber zahlen. Es gibt auch andere Shops!habe screenies, auch vom chat

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Reviewer Name: Lia

Review Submission Date: 2021-03-15

Review Title: kundenservice sehr unflexibel
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Review Description: kundenservice sehr unflexibel, überheblich und arrogant, dabei wäre bei ihnen selbst noch sehr viiiiiel nachholbedarf

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Reviewer Name: Cloudette W.

Review Submission Date: 2020-11-24

Review Title: Top Qualität, etwas teurer
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Review Description: Kaufe seit Jahren die BH' s von Chantelle. Bisher weder ausgeleiert, noch gerissen.

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