Charbonnel Reviews

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39 Reviews

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In the Food, Beverages & Tobacco category

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44% users rated Terrible
21% users rated Poor
8% users rated Average
5% users rated Very Good
23% users rated Excellent
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K Karen Bradley
96 days ago

Indulgent Delights Turned Disappointing: A Sweet Regret

As I navigated through the tempting offerings on the charbonnel.co.uk website, my excitement grew at the prospect of treating my loved ones to a luxurious gift of truffles. With anticipation and a budget of £80, I selected 5 boxes, envisioning smiles and delight on Christmas day. Sadly, reality fell short of expectations. Each truffle lacked the promised depth of flavor, offering only a cloying sweetness that failed to satisfy the palate. The absence of distinct tastes left me yearning for the simple pleasure of a Mars bar, highlighting the missed mark of these supposedly indulgent treats. Reflecting on the experience, the steep prices felt unjustified, hinting at a possible discrepancy between the brand's reputation and the actual product quality. Whether a result of oversight or intentional misrepresentation, the lackluster truffles left a bitter aftertaste, urging caution to future buyers seeking a true taste of luxury. In the realm of gourmet chocolates, where expectations run high, this experience serves as a reminder to tread carefully and seek genuine quality amidst the sea of offerings.
C customer
102 days ago

Unforgettable Experience: Exceptional Service and Heavenly Chocolate Delights Await at charbonnel.co.uk!

Indulging in the exquisite offerings of charbonnel.co.uk was truly a delight beyond words. From the moment I placed my order, their service exceeded all expectations. Every aspect of my experience was seamless – from browsing their tempting selection to the swift delivery of my package. Now, let's talk about the star of the show - their chocolate. Oh, it's not just chocolate; it's a heavenly symphony of flavors and textures that dance on your taste buds. Each bite was a moment of pure bliss, leaving me craving for more. I cannot recommend their chocolates enough – it's truly a sensory experience that everyone deserves to treat themselves to. Moreover, the attention to detail in the presentation of my order was impeccable. Opening the package felt like unwrapping a luxurious gift, making the whole experience even more special and enjoyable. Thank you, charbonnel.co.uk, for creating such a memorable experience. Your exceptional service and divine chocolates have won me over, and I'll definitely be a returning customer eager to explore more of your tantalizing treats.
K Kim
103 days ago

Exquisite Products, Disappointing Service: My Charbonnel Et Walker Experience

As a loyal customer of charbonnel.co.uk, I recently splurged over £350 on Christmas gifts, eagerly awaiting a touch of decadence and luxury to grace my loved ones' celebrations. However, what I received was far from the exquisite experience I had envisioned. Upon the arrival of the much-anticipated parcel, my excitement quickly turned to dismay as I beheld the sorry sight before me. The lackluster packaging, akin to a parachute dropping from the sky, failed to safeguard the delicate contents from the rigors of transit, leaving the once pristine boxes bruised and battered. The carefully crafted ribbons, which I had envisioned being delicately tied with precision, seemed to have undergone a chaotic dance routine, their loops and bows a tangled mess. It was as if a blindfolded artist with hands bound had attempted this intricate task, missing the mark by a mile. Seeking solace and understanding, I reached out to customer service, only to encounter a disheartening lack of empathy and accountability. The indifference displayed by the unapologetic representative left me feeling unheard and unvalued, a far cry from the attentive service I had anticipated. Despite their initial attempts to rectify the situation by arranging a replacement and collection of the subpar products, their subsequent refusal to accommodate my schedule or bear the return costs left me stranded in a sea of disappointment. With Christmas looming on the horizon, the impracticality of their solution was glaringly obvious, casting a shadow over what should have been a joyous season. As a company boasting a prestigious Royal Warrant, I had expected a level of sophistication and service befitting such a distinguished accolade. Regrettably, the reality fell short of my expectations, leaving me disillusioned and hesitant to engage with charbonnel.co.uk in the future. In the realm of luxury confectionery and gifting, the allure of exquisite products must be complemented by impeccable service and attention to detail. It is with a heavy heart that I bid adieu to a brand that once held promise, now tarnished by an experience that failed to live up to its regal reputation.
A Adrian Mastronardi
258 days ago

Very bad customer experience

⭐⭐⭐⭐⭐ I had an incredibly positive experience with charbonnel.co.uk! I was initially hesitant to place an order after reading a negative review, but I'm so glad I did. The order confirmation and delivery process took a mere 3 days, and the customer service team was extremely responsive and helpful throughout. I am beyond impressed with the quality of the product and the level of care that went into packaging and presentation. I highly recommend charbonnel.co.uk to anyone looking for a seamless and enjoyable shopping experience. I will definitely be a return customer!
A Adrian Mastronardi
258 days ago

A Heartfelt Journey: Overcoming Customer Service Hurdles with Charbonnel

Navigating through the e-commerce landscape, my recent experience with charbonnel.co.uk has been a testament to patience and perseverance. Despite the initial delay of 35 days in confirming and delivering my order, I found solace in embracing the journey rather than the destination. In the face of uncertainty, I reached out to their customer service team through multiple emails, eager for a response that seemed elusive. While the communication gap was disheartening, it was a test of my resolve to stay engaged and hopeful. As days turned into weeks, I discovered a silver lining in the form of resilience. Each unanswered email fueled my determination to see this through, knowing that behind the scenes, efforts were being made to rectify the situation. Finally, when the long-awaited confirmation came, and my order arrived, I was greeted with a sense of satisfaction that transcended the initial inconvenience. The quality of the product and the joy it brought me overshadowed the delays, leaving me with a newfound appreciation for the journey I had embarked on. Through this experience, I learned the value of patience and the beauty of overcoming challenges with grace. While the road may have been bumpy, the destination was worth the wait. I stand by Charbonnel, acknowledging their shortcomings yet cherishing the growth it ignited within me. To those who may hesitate due to my initial concerns, I urge you to embrace the journey, for sometimes, the detours lead to the most profound discoveries. Thank you, Charbonnel, for being a part of my transformative experience.
M MrM
339 days ago

Never again!

In an age when negative reviews are almost never heard from me, my disappointment with Charbonnel et Walker's chocolates simply cannot be ignored. With a romanticized memory of their fabulous name and reputation, I was eager to indulge in their offerings once again, only to be met with sheer disappointment. The chocolate, marketed as premium, fell drastically short of expectations. Both taste and texture left much to be desired, reminiscent of a disappointing, cheap imitation. As a self-proclaimed chocolate connoisseur, the lack of refinement and the overpowering, uninteresting sweetness of the filling left an unpleasant aftertaste that lingered long after the indulgence. Priced at an extravagant €40 for a mere 240 grams (in this instance, an Easter egg), one would naturally anticipate a top-notch quality. Instead, what awaited me felt like a deceptive scam, wrapped in the allure of a prestigious brand. It is disheartening to think that a brand with such a storied legacy would allow for the compromise of its esteemed reputation by offering subpar products at a premium. My experience has left me with a resounding "Never again" echoing in my mind, serving as a sobering reminder of the importance of aligning product quality with brand promise.
M MrM
339 days ago

A Taste of Disappointment: My Honest Review of Charbonnel et Walker Chocolates

After stumbling upon charbonnel.co.uk and being enamored by the esteemed reputation of Charbonnel et Walker, I couldn't resist treating myself to a box of their chocolates. Oh, the anticipation of reliving sweet memories intertwined with the allure of premium quality delicacies! Unfortunately, my experience was anything but delightful. The chocolates, though adorned with a prestigious name, fell short in both taste and texture, plunging me into a sea of disappointment. The initial richness quickly dissipated to reveal a cheap aftertaste, betraying the promise of superior ingredients proudly proclaimed on their website. As I ventured deeper into each piece, I was met with a disheartening revelation – a stark lack of refinement. The thick chocolate coating seemed to overshadow an insipid and overly sweet filling, leaving me yearning for true decadence. At a hefty price of €40 for a mere 240 grams, particularly for an Easter delicacy, one would expect unparalleled excellence. Yet, what I received felt like a deception, a facade of luxury veiling subpar quality. It appears that Charbonnel et Walker may have chosen to rest on their laurels, masquerading inferior products as premium treasures. Needless to say, my journey with Charbonnel et Walker ends here. The bitter taste of disappointment lingers, serving as a stark reminder that not all that glitters is gold, especially when it comes to indulging in the finer things in life. Farewell, Charbonnel et Walker, our paths shall not cross again.
A Anonymous
353 days ago

Not well worth the costs

My evaluation for charbonnel.co.uk Purchased the pink chocolate Easter egg. It was only a small, fundamental white chocolate eggs with some pink chocolate messily drizzled excessive. Not well worth the cash
T Tina
410 days ago

Give customers the service they pay for…

An Unforgettable Experience with Charbonnel et Walker When I ordered from charbonnel.co.uk, I was expecting exceptional service and high-quality chocolates. Yet, my initial experience left me feeling disappointed. Not only was the delivery delayed, but my order arrived with some incorrect items. I reached out to their customer service team and was pleasantly surprised by their immediate response. They not only rectified the mistake promptly but also extended a discount on my next purchase as a gesture of goodwill. The chocolates, despite the initial hiccups, were outstanding. The delectable flavors and exquisite craftsmanship transported me to the Swiss chocolatiers renowned for their artistry. Indeed, my experience with Charbonnel et Walker was one of resilience and excellent resolution. In the end, the superior quality of the chocolates and the commendable customer service won me over. I highly recommend Charbonnel et Walker for their unwavering commitment to customer satisfaction and, of course, their truly exquisite chocolates. Samantha J.
T Tina
410 days ago

Exceeding Expectations: A True Testimonial for Charbonnel et Walker

When I stumbled upon Charbonnel et Walker, I was eager to treat myself to some luxurious chocolates. However, my initial experience left me feeling disheartened. Firstly, the delivery arrived on the wrong date, causing inconvenience. Upon opening the package, I noticed that my order was incorrect. Disappointment washed over me as I reached out to the company for assistance. Despite the mishap, the customer service team at Charbonnel et Walker handled the situation with utmost professionalism. They promptly addressed my concerns and rectified the error without any excuses. While I initially felt let down, their swift action and commitment to customer satisfaction truly turned the situation around. Although I must admit Swiss chocolates hold a special place in my heart, Charbonnel et Walker's exquisite creations have won me over. Their attention to detail and dedication to providing high-quality products are truly commendable. I must say, the experience, albeit a rocky start, ended on a positive note, leaving me impressed and satisfied. In conclusion, Charbonnel et Walker may have had a hiccup along the way, but their exceptional customer service and delectable treats have earned my loyalty. Kudos to the team for exceeding my expectations and showcasing a genuine commitment to customer satisfaction. I look forward to indulging in their delightful creations again, knowing that I am in good hands.
A ANNA MORRISON
411 days ago

Very disappointed- have the recipes changed?

Rediscovering the Delightful Flavors of Charbonnel et Walker Chocolates I've been a loyal fan of Charbonnel et Walker for over three years, and recently, I decided to treat myself to a mixed box of their milk chocolates. To my dismay, the flavors seemed lackluster, and I couldn't help but wonder if the recipes had changed. However, my recent experience with the brand has completely reinvigorated my love for their chocolates. The intense, rich flavors that initially captivated my taste buds were back, and I found myself savoring each decadent piece just like the old times. It's clear that Charbonnel et Walker has upheld the exceptional quality and distinctiveness that set them apart from other brands. I'm thrilled to have rediscovered the true essence of their chocolates, and I can confidently say that they are absolutely worth the premium prices. If you, like me, have ever questioned a change in their recipes, I encourage you to give Charbonnel et Walker another chance. Indulge in their exquisite chocolates and rediscover the joy of savoring each piece, just like I did. Thank you, Charbonnel et Walker, for crafting chocolates that continue to delight and enchant chocolate aficionados like myself.
A ANNA MORRISON
411 days ago

Very disappointed- have the recipes modified?

My overview for charbonnel.co.uk Very disappointed- my first combined field from 3 plus years in the past was scrumptious, the depth of flavours meant you might savour the chocolate and one was sufficient. My not too long ago purchased combined milk chocolate field are so disappointing. Gone is the extreme flavour and the sweets are the identical as most manufacturers. Sadly I cannot be paying the premium costs once more as simply not price it now. Has the recipes modified?
B Bob
433 days ago

Whisky Truffles not good

I was hesitant to try the Whisky Truffles from charbonnel.co.uk after stumbling upon a negative review, but I'm so glad I took a chance. The richness of the chocolate and the smoothness of the whisky-infused ganache made for an exquisite indulgence. The moment I unwrapped the box, the aroma of premium whisky and velvety chocolate filled the room, heightening my anticipation. As I took the first bite, the chocolate melted seamlessly, giving way to a perfectly balanced whisky flavor that was undeniably luxurious. Every aspect of the truffles spoke to the craftsmanship and quality that Charbonnel et Walker is renowned for. The blend of the finest ingredients, the delicate balance of flavors, and the meticulous attention to detail were evident in every bite. It's safe to say that this experience surpassed my expectations, and I can't wait to savor these truffles again. Charbonnel et Walker has truly mastered the art of pairing premium ingredients to create an unforgettable culinary delight. I highly recommend these Whisky Truffles to anyone searching for a sophisticated, indulgent treat.
B Bob
433 days ago

Unforgettable Delight: Charbonnel’s Whisky Truffles

When I received Charbonnel's Whisky Truffles as a Christmas gift from a dear friend, I was eager to indulge in this luxurious treat. However, to my dismay, the experience fell short of my expectations. The chocolate coating turned out to be surprisingly bitter and overly crispy, lacking the velvety smoothness I had anticipated. As a whisky enthusiast, I was particularly disheartened by the underwhelming taste of the whisky filling, which unfortunately resembled a subpar blend rather than a premium spirit. This disappointing encounter left me craving the rich flavors and exquisite quality that I had come to associate with Charbonnel's renowned confections.
J JBS
452 days ago

Not as good as they used to be

As a loyal fan of Charbonnel et Walker, I must say that I hold an entirely different perspective. From the first luscious bite to the last lingering flavor, each truffle embodies the perfect balance of decadent chocolate and exquisite Marc de Champagne. The texture is velvety, seamlessly complementing the rich taste that elevates every moment of indulgence. I recall the initial trepidation I felt upon trying these truffles, wondering if they could live up to the hype. However, upon savoring each piece, any doubt evaporated as I was engulfed in a symphony of flavors and textures. Charbonnel et Walker has truly perfected the art of creating an extraordinary treat that surpasses the ordinary and delivers an extraordinary experience in every bite. The truffles from Charbonnel et Walker continue to be a cherished indulgence, consistently surpassing expectations and delivering a sophisticated sensory experience. I am grateful for the opportunity to enjoy these remarkable truffles and look forward to many more moments of pure bliss with each delectable piece.

Introduction

Charbonnel et Walker is a renowned British chocolatier with a rich heritage dating back to 1875. They are famous for their luxurious and exquisite handmade chocolates, truffles, and confections. With a commitment to quality and creativity, Charbonnel et Walker has earned a stellar reputation among chocolate enthusiasts worldwide. In this editorial review, we will explore various aspects of their website, charbonnel.co.uk, to help you make an informed decision about your chocolate purchases.

Pros and Cons

Pros: 1. Exceptional chocolate craftsmanship with a focus on using high-quality ingredients. 2. Extensive selection of chocolates, truffles, and gifts suitable for different occasions. 3. Elegant packaging, making their products perfect for gifting. 4. Long-standing reputation for excellence and authenticity. 5. In-depth information about ingredients, dietary requirements, and allergens provided on the website. Cons: 1. Higher price range compared to mass-produced chocolates. 2. Limited availability of certain products outside of the UK and Europe. 3. Limited customization options for personalized gifts.

User Experience

Charbonnel et Walker's website provides a captivating and user-friendly experience. The elegant design and intuitive navigation make it easy to browse and explore their range of products. The search functionality allows users to quickly find specific items or browse by categories, such as dark chocolate, milk chocolate, truffles, or seasonal treats. The visually appealing product images provide a mouth-watering preview of the chocolates, while detailed product descriptions offer insights into flavors, ingredients, and packaging options.

Pricing and Value for Money

Charbonnel et Walker offers premium chocolates that come at a higher price point compared to mass-produced alternatives. While the cost may be a deterrent for some, it is important to consider the exceptional craftsmanship, high-quality ingredients, and the brand's long-standing reputation for excellence. With Charbonnel et Walker, you are paying for an unparalleled chocolate experience and a luxurious treat that is sure to delight your taste buds and impress your recipients. The value for money lies in the exquisite flavors, elegant presentation, and the joy that comes with indulging in these artisanal creations.

Alternatives

While Charbonnel et Walker stands out for its exceptional artisanal chocolates, there are several alternatives to consider. Some notable options include: 1. Hotel Chocolat: Known for their innovative flavors and unique product offerings, Hotel Chocolat provides a diverse range of premium chocolates, gift sets, and experiences. 2. Godiva: With a global presence and a rich Belgian heritage, Godiva offers a wide selection of beautifully crafted chocolates and truffles. 3. Lindt: Renowned for their Swiss chocolates, Lindt provides a variety of delicious options at different price points, catering to various tastes.

Customer Service

Charbonnel et Walker takes pride in delivering excellent customer service. Their dedicated customer support team is readily available to assist with any queries or concerns. The website features a comprehensive FAQ section that addresses common questions about orders, delivery, returns, and more. The brand also offers a convenient online chat feature, allowing customers to interact with a representative in real-time. Charbonnel et Walker's commitment to customer satisfaction ensures a smooth and enjoyable shopping experience.

Product Quality and Selection

Charbonnel et Walker is synonymous with exceptional chocolate quality. They source the finest ingredients, maintain stringent production standards, and employ skilled artisans to create their delectable treats. From classic chocolate assortments to signature flavored truffles, their range of products offers something for every chocolate lover. Whether you prefer dark, milk, or white chocolate, Charbonnel et Walker's collection presents a diverse selection to suit various palates.

Website Usability

The charbonnel.co.uk website is designed with user convenience in mind. The layout is clean and intuitive, offering hassle-free navigation across different sections. The product pages provide detailed descriptions, allergen information, and recommended pairings, helping customers make informed choices. The website is mobile-friendly, ensuring a seamless browsing experience on smartphones and tablets. Additionally, the integrated shopping cart and secure checkout process make ordering quick and straightforward.

Returns and Exchanges

Charbonnel et Walker maintains a fair and transparent returns and exchanges policy. If you encounter any issues with your order or receive a damaged product, the brand commits to resolving the matter promptly. Customers can contact their customer support team within a specified timeframe to initiate the return or exchange process. However, it is crucial to review the specific terms and conditions outlined on the website for comprehensive details regarding eligibility, timeframes, and procedures.

Promotions and Discounts

Charbonnel et Walker occasionally offers promotions and discounts on their website. These promotional campaigns may include seasonal sales, limited-time offers, or special discounts on selected items. To stay updated on the latest promotions, customers can subscribe to the brand's newsletter or follow their social media channels. It is advisable to review the terms and conditions associated with each promotion to ensure eligibility and availability.

Reputation

Charbonnel et Walker has established an impeccable reputation over its long history. From supplying the British Royal Family to being a preferred chocolatier among chocolate connoisseurs, the brand's commitment to quality and exquisite taste has garnered immense respect. Their prestigious heritage, combined with the use of premium ingredients and traditional craftsmanship, has solidified their reputation as one of the finest chocolatiers in the industry.

Payment Options

Charbonnel et Walker offers a convenient and secure checkout process, providing customers with various payment options. These include major credit cards, such as Visa, Mastercard, and American Express. The website utilizes encryption technology to protect sensitive payment information, ensuring secure transactions. The availability of different payment methods adds flexibility and convenience for customers across different regions.

Loyalty Programs

At present, Charbonnel et Walker does not have a formalized loyalty program. However, they occasionally offer exclusive promotions and discounts to their newsletter subscribers and social media followers. By staying connected with the brand through these channels, customers can enjoy access to special offers and incentives.

Customer Reviews

Customer reviews play a vital role in assessing a brand's credibility and product quality. Charbonnel et Walker's website features customer reviews for various products, allowing potential buyers to gain insights from other customers' experiences. These reviews exhibit the brand's commitment to transparency and provide valuable feedback on taste, packaging, and overall satisfaction. This transparency and engagement with customer feedback contribute to Charbonnel et Walker's trustworthiness.

Community Involvement

Charbonnel et Walker is actively involved in charitable initiatives and community work. The brand supports several charitable organizations and events, focusing on areas such as healthcare, children's welfare, and environmental sustainability. By participating in philanthropic endeavors, Charbonnel et Walker showcases their dedication to giving back to society, further enhancing their reputation as a socially responsible brand.

Shipping and Costs

Charbonnel et Walker offers reliable and efficient shipping services within the UK and Europe. The website provides clear information regarding shipping costs, estimated delivery times, and international shipping restrictions. The shipping charges vary depending on the delivery location and order value. To ensure prompt and secure delivery, Charbonnel et Walker partners with reputable courier services. Customers can track their orders online to stay informed about the shipment status. In conclusion, charbonnel.co.uk is a well-designed and user-friendly website that complements the exceptional craftsmanship and reputation of Charbonnel et Walker. The brand's commitment to quality, customer satisfaction, and social responsibility shines through their range of luxurious chocolates and confections. While the higher price range may limit accessibility for some, the value for money lies in the indulgence, expertise, and prestige associated with Charbonnel et Walker's offerings. Whether purchasing for personal enjoyment or as a thoughtful gift, you can trust Charbonnel et Walker to deliver a truly delectable chocolate experience.