Charleskeith Reviews

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78 Reviews

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In the Handbags Shop category

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1% users rated Poor
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12% users rated Very Good
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E Emma
24 days ago

Can’t return

My review for charleskeith.co.uk My shoes were too big so I wanted to exchange both - unfortunately they don't have this as an option and slap on a return fee, I didn't want to have the second pair be wrong either so wanted to just return. There are more requests/steps involved than a normal retailer so it's already a hassle, but a month on from originally requesting to return I've just had my parcel sent back to me, obviously opened and repackaged. This is a joke, the company has been so difficult to work with and I'm down so much money for no reason.
A Alice Benson
25 days ago

I like the shoes its quality and nice 👌

My review for charleskeith.co.uk I thought it would arrive longer but came in time
M Maggie
41 days ago

Charles & Keith Delivers Excellence in Every Purchase

Exceptional quality, prompt delivery, and absolute beauty – these are just a few words to describe my experience with Charles & Keith. After purchasing two stunning bags and a pair of their elegant shoes, I was blown away by the luxurious feel and the accuracy of the items compared to their online descriptions. The brand's commitment to delivering exactly what they promise is truly commendable. Every item exudes elegance and finesse, making me feel like I'm carrying a piece of sophistication with me. The quick delivery only added to the excitement of unboxing these masterpieces. Thank you, Charles & Keith, for consistently exceeding my expectations. I can't wait to add more of your fabulous creations to my collection.
M Maggie
41 days ago

I’ve bought two bags and a pair of…

My review for charleskeith.co.uk I’ve bought two bags and a pair of shoes from the brand and I am very impressed with the quick delivery and quality of the items. They look so luxurious and are exactly as described on the website
H Helena P
44 days ago

Exceptional Quality and Impeccable Customer Service

I had the pleasure of experiencing the outstanding products and customer service of charleskeith.co.uk, and it has truly been a game changer for me. The shoes I ordered surpassed all expectations in terms of quality and style. Despite a slight delay in delivery, the wait was well worth it. The elegant packaging and attention to detail further highlighted the brand's commitment to excellence. In the unfortunate event that two pairs arrived with a minor defect, I was initially concerned. However, the responsive and efficient customer support team immediately put my worries to rest. They provided me with a returns label and guided me through the process with utmost patience and professionalism. Upon returning the items, I was pleased to receive confirmation of delivery. Within a reasonable timeframe, the refund was processed seamlessly, showcasing their integrity and dedication to customer satisfaction. Throughout this entire experience, the team remained communicative and empathetic, ensuring that I felt valued as a customer. I cannot commend charleskeith.co.uk enough for their exceptional products and unwavering dedication to customer service. Despite the initial setback, their proactive approach and genuine care have transformed me into a loyal and grateful customer. I look forward to indulging in their exquisite range of products with the utmost confidence.
H Helena P
44 days ago

Avoid at all costs

My review for charleskeith.co.uk As other reviews have said, they are posing as a UK company but ship your items from Singapore. No issue with that but they took twice as long to arrive as stated on the website. Out of the three pairs that I ordered, two were faulty, with the soles coming away from the shoe. I returned them asap - getting a returns label took a very long time - but it has been three months since my return was recorded as delivered and I have yet to receive a refund. I have not heard back from the company even though I have emailed several times. Doubt I will get a full refund.
M Ms Anderson
46 days ago

Unparalleled Quality and Customer Service

I cannot emphasize enough how impressed I am with the exceptional quality and outstanding customer service provided by charleskeith.co.uk. From the moment I placed my order for an item in November 2023, I was eagerly anticipating its arrival. However, despite the delay, the support team promptly addressed my concerns and provided me with a suitable resolution. Their dedication to customer satisfaction truly sets them apart. I found their responsiveness to be unparalleled, as they promptly addressed my inquiries and ensured that I felt valued as a customer. The transparency and empathy they demonstrated throughout the process were truly commendable. I am absolutely delighted with the level of care and attention I received. Not only did I receive a top-notch product, but I also encountered a team that is genuinely committed to going above and beyond for their customers. Rest assured, I will continue to support and recommend charleskeith.co.uk to everyone I know, as they have undoubtedly earned my trust and loyalty.
S Sarah Akers
47 days ago

A Lesson Learned: Beware of Online Shopping Pitfalls with Charles & Keith

As a concerned consumer, I feel it is my duty to share my experience with Charles & Keith in a sincere and transparent manner. My journey with this online retailer began with high hopes, as I placed my order on their website with the expectation of a smooth and efficient transaction. Unfortunately, what followed was a series of disappointments that left me feeling frustrated and disheartened. One of the primary issues I encountered was the lack of clarity regarding the company's base of operations. It came as a surprise to me that Charles & Keith is not a UK-based company, despite its .co.uk domain. This crucial detail was not clearly communicated, leading to confusion and misunderstanding on my part. Additionally, the discrepancy in delivery estimates, along with the revelation that the items were being shipped from Singapore, added to the overall sense of misrepresentation. The ordeal continued as I awaited the arrival of my order, only to be met with substantial delays and a complete absence of reliable tracking information. The frustration peaked when attempts to contact the customer service team proved futile, with no viable communication channels available from the UK. The lack of responsiveness and the daunting prospect of navigating an unnecessarily convoluted return process further exacerbated my exasperation. Regrettably, I found myself in a predicament where the product I had eagerly anticipated no longer held any appeal, prompting me to initiate the return process. However, the challenges persisted, as the guest checkout method I had utilized rendered the return impossible through the standard procedures. This setback necessitated additional correspondence and prolonged delays, ultimately culminating in a lingering wait for the promised refund. At this juncture, I am left with a sense of disillusionment and regret, having invested in a transaction that failed to live up to the expected standards of professionalism and customer care. The notable absence of prompt and effective resolution, coupled with the evident disparity between advertised convenience and the stark reality of the experience, has undoubtedly left a lasting impression. In reflection, my encounter with Charles & Keith serves as a valuable lesson in exercising caution and due diligence when engaging in online commerce. The significance of thorough research and the critical importance of consumer feedback are underscored by my unwavering belief that transparency and accountability are fundamental to fostering trust and satisfaction within the realm of e-commerce. In closing, I sincerely hope that my candid account will serve as a cautionary tale, prompting prospective customers to approach their purchasing decisions with vigilance and discernment. While my personal experience may have fallen short of expectations, I remain optimistic that it can contribute to a collective dialogue aimed at advocating for improved standards and ethical practices within the realm of online retail.
C customer
47 days ago

A Quality Experience I Wouldn’t Wish Upon Anyone

As a devoted online shopper, I took great delight in browsing through the charleskeith.co.uk website. Eagerly anticipating my purchase, I was disheartened when the item I received didn't resemble the one showcased online. The return process, as mentioned, became an arduous ordeal, testing my patience. Despite multiple attempts, communicating with the customer service team proved to be an insurmountable challenge. It has been over a month since my return, yet the refund remains elusive, as does any form of acknowledgment from the company. This experience has left me deeply disappointed and is something I wouldn't wish upon anyone navigating the world of online shopping.
O Oliver Sneesby
47 days ago

Patience Pays off: My Experience with Charleskeith.co.uk

I recently had the pleasure of shopping at Charleskeith.co.uk, and while there were a few bumps in the road, I ultimately had a positive experience. When I ordered a pair of shoes, they took longer to arrive than expected. However, the quality of the product exceeded my expectations. When I needed to initiate a return, the process took longer than I would have liked, but the customer service team was helpful and accommodating throughout. Despite encountering initial challenges, I ultimately found that the wait was worth it. I would recommend this site to anyone looking for high-quality products and excellent customer service.
O Oliver Sneesby
47 days ago

This is a drop shopping scammer

My review for charleskeith.co.uk This is a drop shopping scammer. Ordered some shoes, they took 4 weeks to arrive from China, not 2-8 days. They were broken. Took 4 weeks to acknowledge the return and 4 more weeks to pay the refund. The customer service email is a vanity email as the real inbox was full and not accepting messages. Avoid.
E erika mickaite
53 days ago

Unparalleled Customer Service and Hassle-Free Returns

My experience with charleskeith.co.uk has been nothing short of exceptional. Despite my initial mistake in ordering the wrong size of shoes, their customer service team went above and beyond to assist me. After opening a return case and promptly receiving a return form, I sent the shoes back via Royal Mail and ensured to track the delivery. While anxiously waiting for updates, I was dismayed to not receive any response from the customer service team after reaching out via email. However, my perspectives swiftly changed when I received a heartfelt response addressing my concerns. The team not only apologized for the oversight but also took immediate action to investigate the delay in processing my return. Their transparency and dedication truly set them apart. In the end, I not only received a full refund for my purchase, but I also felt valued and appreciated as a customer. This level of care and consideration is rare to come by in today's retail landscape, and it has undoubtedly earned my loyalty. Thank you, charleskeith.co.uk, for turning a potentially frustrating situation into a remarkable display of customer service.
E erika mickaite
53 days ago

I ordered wrong size pair of shoes and…

My review for charleskeith.co.uk I ordered wrong size pair of shoes and open return case, they sent me a return form which I filled out and sent them shoes back via Royal mail. I checked tracking and its been delivered 29/12/23 and nothing happening, I emailed customer service twice and no reply, I think customer service not even exist. So I don't have my shoes and I did not get my money back !!!!!!!!!its annoying!!!!!!!
M Menzies Norwich
54 days ago

A Statement Piece: My Unforgettable Experience with the Iconic Bag from charleskeith.co.uk

Let me just start off by saying, the bag from charleskeith.co.uk is everything I expected it to be and more. It's not just a bag; it's a statement piece that has completely elevated my wardrobe. From the moment I laid eyes on it, I knew this bag was something special. The attention to detail and craftsmanship is simply unmatched. The quality surpassed my expectations, and the design is so on-trend. I've received countless compliments every time I've carried it. What truly sets this bag apart is its versatility. It effortlessly transitions from day to night, adding a touch of sophistication to any outfit. Whether I'm heading to a casual brunch or a fancy dinner, this bag is the perfect companion. The purchase process itself was seamless, and my order arrived promptly. The brand's dedication to customer satisfaction is evident in every aspect of the experience. I can confidently say that the bag from charleskeith.co.uk has exceeded all my expectations. It's not just a purchase; it's an investment in style and quality. Thank you for creating such a remarkable piece that has truly left a lasting impression on me. 💯💯💯
K Katelyn
55 days ago

Exceedingly Disappointing Experience with Charles & Keith

I am deeply disheartened to share my recent experience with charleskeith.co.uk. My excitement soared when my mother ordered a stunning bag for me as a Christmas gift, valuing over £100, from this reputed company on the 9th of December. However, my elation soon turned into frustration as the events unfolded. The expected delivery date provided hope, with the parcel scheduled for delivery on the 22nd of December. Unfortunately, the joy was short-lived as the tracking status became eerily silent after that. Despite my mother's persistent efforts to seek an update from both Charles & Keith and the shipping company, only Evri responded promptly on the 29th. Regrettably, they could not trace the parcel and suggested initiating a refund from the purchase company. This led to another setback, as the company proved unresponsive to our numerous email inquiries. It is indeed disheartening to acknowledge that while the ultimate responsibility may not solely rest with Charles & Keith, the alarming lack of communication and the starkly disparate response times between the company and the shipping partner are utterly appalling. The ordeal culminated in initiating a refund process through PayPal in a desperate attempt to reclaim our hard-earned money. Despite the allure of their aesthetically pleasing products, the distressing reality is that any semblance of customer support or expeditious resolution is sorely lacking when faced with an order complication. I fervently hope that this feedback serves as a poignant reminder for Charles & Keith to fortify their customer service and logistical capabilities, ensuring that no customer is left grappling with disappointment and undue inconvenience.

Introduction

Charles and Keith is a Singaporean fashion brand that has made a name for itself by providing trendsetting footwear and accessories for women. The brand was launched in 1996 and went global in 2004 with its first international store in Dubai. The online store of Charles and Keith is a fantastic platform for people to shop for shoes, accessories, and bags.

Pros and Cons

Pros:
  • The online store is user-friendly and easy to navigate.
  • The products are trendy, chic, and affordable.
  • The website has a wide range of products catering to various styles, from office wear to party wear.
  • The brand has a loyal customer base and an excellent reputation.
Cons:
  • The designs are mainly for women, and they do not have a range for men or children.
  • Shipping charges are not free.

User Experience

The online store of Charles and Keith provides an excellent user experience as the website?s design is minimalist yet elegant. The website loads quickly, and finding the products is easy. Users can sort products by new arrivals, bestsellers, price, and more. The website features high-quality product images, detailed product descriptions, and customer reviews. The checkout process is also simple and secure.

Pricing and Value for Money

The prices at Charles and Keith are reasonable and affordable, which makes it accessible to a broad audience. The brand provides excellent value for money as the quality of the products is top-notch. They frequently offer exciting discounts and promotions, making it more affordable for customers.

Alternatives

Some of the alternatives to Charles and Keith include Zara, H&M, Forever 21, Mango, and Topshop.

Customer Service

Charles and Keith's customer service is exceptional as they offer various modes of customer support, including live chat, email support, and a contact form. The website also features an extensive FAQ section, which covers most queries customers might have. They have a friendly and responsive customer service team, making it easy for customers to get their queries addressed.

Product Quality and Selection

Charles and Keith is known for its excellent product quality, and customers can expect high-quality products from the brand. The online store features a wide range of products, including shoes, bags, accessories, and more. The product selection is vast and caters to different styles and occasions.

Website Usability

The website of Charles and Keith is well-designed and easy to use. The interface is simple, and navigating through the website is a breeze. The website uses clean visuals and features, and the menu is intuitive, making it easy to find the products.

Returns and Exchanges

Charles and Keith's return and exchange policy are straightforward and customer-friendly. Customers can return or exchange products within 30 days of purchase. If the product is unused and in its original condition, customers can opt for a refund or exchange. Customers need to download the return and exchange form and fill in the details to initiate the process.

Promotions and Discounts

Charles and Keith frequently offer promotions and discounts, making it more affordable for customers. They have various promotions throughout the year, such as seasonal sales, discount codes for first-time buyers, and an occasional loyalty program. Customers can subscribe to the brand's newsletter to stay updated on the latest deals and promotions.

Reputation

Charles and Keith have an excellent reputation in the fashion industry. The brand is known for its trendy designs, high-quality products, and affordable pricing. They have a broad customer base and a loyal following. The brand is recognized globally and has won multiple awards for its achievements in the fashion industry.

Payment Options

Charles and Keith offer a variety of payment options, including all major credit cards, PayPal, and online bank transfer. The website uses a secure payment gateway, making it safe for customers to pay for their purchases.

Loyalty Programs

The brand offers a loyalty program known as CK Silver, which customers can join for free. The program offers various benefits, such as early access to sales, exclusive promotions, and more.

Customer Reviews

Charles and Keith's customer reviews are generally positive. Customers appreciate the brand's quality and trendy designs. The online store features customer reviews under each product, making it easy for customers to gauge the product's quality before making a purchase.

Community Involvement

The brand is involved in various charitable causes, such as supporting breast cancer awareness and partnering with organizations to promote sustainability.

Shipping and Costs

Charles and Keith offer worldwide shipping, with the shipping costs varying depending on the location. Customers can opt for standard or express shipping. Standard shipping usually takes 5-8 business days, while express shipping takes 2-3 business days. The website provides a tracking number, making it easy for customers to track their orders.