Users Voice for Charleskeith

27% users rated Terrible
5% users rated Poor
3% users rated Average
7% users rated Very Good
58% users rated Excellent
Pie Chart Review Representation for Charleskeith
Charleskeith Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 Oct 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.3 4.4 4.4 2.2 4.5 2.7
Oct 2022 4 4.6 4.4 1.4 3.6 5
Nov 2022 3.3 4.2 2.7 1.1 4.4 1
Dec 2022 5 5 5 5 5 5
Mar 2023 2.7 3.6 4.6 1.3 4.1 4.9
Line Chart for Rating of peer stores

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Detailed Charleskeith Review by

Introduction

Charles and Keith is a Singaporean fashion brand that has made a name for itself by providing trendsetting footwear and accessories for women. The brand was launched in 1996 and went global in 2004 with its first international store in Dubai. The online store of Charles and Keith is a fantastic platform for people to shop for shoes, accessories, and bags.

Pros and Cons

Pros:
  • The online store is user-friendly and easy to navigate.
  • The products are trendy, chic, and affordable.
  • The website has a wide range of products catering to various styles, from office wear to party wear.
  • The brand has a loyal customer base and an excellent reputation.
Cons:
  • The designs are mainly for women, and they do not have a range for men or children.
  • Shipping charges are not free.

User Experience

The online store of Charles and Keith provides an excellent user experience as the website’s design is minimalist yet elegant. The website loads quickly, and finding the products is easy. Users can sort products by new arrivals, bestsellers, price, and more. The website features high-quality product images, detailed product descriptions, and customer reviews. The checkout process is also simple and secure.

Pricing and Value for Money

The prices at Charles and Keith are reasonable and affordable, which makes it accessible to a broad audience. The brand provides excellent value for money as the quality of the products is top-notch. They frequently offer exciting discounts and promotions, making it more affordable for customers.

Alternatives

Some of the alternatives to Charles and Keith include Zara, H&M, Forever 21, Mango, and Topshop.

Customer Service

Charles and Keith's customer service is exceptional as they offer various modes of customer support, including live chat, email support, and a contact form. The website also features an extensive FAQ section, which covers most queries customers might have. They have a friendly and responsive customer service team, making it easy for customers to get their queries addressed.

Product Quality and Selection

Charles and Keith is known for its excellent product quality, and customers can expect high-quality products from the brand. The online store features a wide range of products, including shoes, bags, accessories, and more. The product selection is vast and caters to different styles and occasions.

Website Usability

The website of Charles and Keith is well-designed and easy to use. The interface is simple, and navigating through the website is a breeze. The website uses clean visuals and features, and the menu is intuitive, making it easy to find the products.

Returns and Exchanges

Charles and Keith's return and exchange policy are straightforward and customer-friendly. Customers can return or exchange products within 30 days of purchase. If the product is unused and in its original condition, customers can opt for a refund or exchange. Customers need to download the return and exchange form and fill in the details to initiate the process.

Promotions and Discounts

Charles and Keith frequently offer promotions and discounts, making it more affordable for customers. They have various promotions throughout the year, such as seasonal sales, discount codes for first-time buyers, and an occasional loyalty program. Customers can subscribe to the brand's newsletter to stay updated on the latest deals and promotions.

Reputation

Charles and Keith have an excellent reputation in the fashion industry. The brand is known for its trendy designs, high-quality products, and affordable pricing. They have a broad customer base and a loyal following. The brand is recognized globally and has won multiple awards for its achievements in the fashion industry.

Payment Options

Charles and Keith offer a variety of payment options, including all major credit cards, PayPal, and online bank transfer. The website uses a secure payment gateway, making it safe for customers to pay for their purchases.

Loyalty Programs

The brand offers a loyalty program known as CK Silver, which customers can join for free. The program offers various benefits, such as early access to sales, exclusive promotions, and more.

Customer Reviews

Charles and Keith's customer reviews are generally positive. Customers appreciate the brand's quality and trendy designs. The online store features customer reviews under each product, making it easy for customers to gauge the product's quality before making a purchase.

Community Involvement

The brand is involved in various charitable causes, such as supporting breast cancer awareness and partnering with organizations to promote sustainability.

Shipping and Costs

Charles and Keith offer worldwide shipping, with the shipping costs varying depending on the location. Customers can opt for standard or express shipping. Standard shipping usually takes 5-8 business days, while express shipping takes 2-3 business days. The website provides a tracking number, making it easy for customers to track their orders.

Charleskeith Recent User Reviews

User Rating

5 stars

58

4 stars

14

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Reviewer Name: Hannah

Review Submission Date: 2022-12-06

Review Title: AWFUL
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Review Description: Ordered on 12th November and still haven’t received my order. It has been ‘delayed’ with Evri for over 2 weeks. I’ve contacted Charles & Keith several times and no response! Awful non-existent customer service - absolutely appalled and will not be ordering from here again.

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Reviewer Name: customerM brown

Review Submission Date: 2022-12-06

Review Title: I didn’t realise the product would come…
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Review Description: I didn’t realise the product would come from SingaporeIt is a gift and has been delivered to recipient address so I don’t know the quality of the product until next weekThere was n email to say wen delivery would happen so the product had been left in a communal area instead of direct to address. I had received a delivery delay notice !!!!!

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Reviewer Name: S. Dalmia

Review Submission Date: 2022-12-06

Review Title: Didn't receive the product, delivery company apparently had delivered and kept in a 'safe space'
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Review Description: Didn't receive the product even after the tracking link said it has been delivered. I have been truly harrassed.

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Reviewer Name: Sarah Walters

Review Submission Date: 2022-12-06

Review Title: Ordered three pairs of shoes and kept…
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Review Description: Ordered three pairs of shoes and kept one. Shoes were nice but expensive for plastic. Company confirmed my returned items received by them on 27th October but have never refunded money. Ignored all messages until today I was asked for proof of return. Just received email saying my order is on the way. Pathetic customer service will never use again.

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Reviewer Name: Mrs Barbara Rushton

Review Submission Date: 2022-12-06

Review Title: Good choice
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Review Description: The bag I bought was chosen for a Christmas present and am really pleased with my choice. The style, the lovely green colour and quality are excellent and I’m sure my granddaughter will love her present.

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Reviewer Name: Mrs B

Review Submission Date: 2022-12-05

Review Title: Amazing quality and beautiful design
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Review Description: Amazing quality and beautiful design. Please avoid using Evri as your delivery partner as they ruined the whole experience for me by delivering this parcel to another flat in the next building. We are lucky that the parcel recipient was honest and found us to deliver the parcel which was delivered to him by Evri by mistake.

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Reviewer Name: Samantha Potts

Review Submission Date: 2022-12-05

Review Title: I have have the purse for about two…
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Review Description: I have have the purse for about two weeks and the silver on the zip is already coming off Aside for that it's a nice purse and was exactly what I was looking for

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Reviewer Name: bibu banana

Review Submission Date: 2022-12-05

Review Title: Very disappointed in not received my…
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Review Description: Very disappointed in not received my package yet as i've placed an order on 15 Nov 2022. And, i've email several times to courier's customer service because of the package was not longer progressing. No response from Charles & Keith 's customer service too.

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Reviewer Name: Customer

Review Submission Date: 2022-12-04

Review Title: It has been almost 15 days
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Review Description: It has been almost 15 days, I still do not have my bag delivered. I was told it would be delivered within 4-8 working days. It has now been delayed. It took 3-4 days just to clear the customs. I still haven’t received it. Now the Evri tracking shows that there is a delay, and it will now take longer to get it delivered . It has lowered the excitement for the bag and its starting to annoy. I wish the service was faster and more efficient.

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Reviewer Name: Dani

Review Submission Date: 2022-12-04

Review Title: The delivery was expected within 5-7…
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Review Description: The delivery was expected within 5-7 working days and accordingly I made the purchase. Till now I haven't got the parcel and customer service is so so sad and unhelpful. Have been following up that am leaving today for holiday and won't be back until January 23. Have been contacting continuously to cancel but no use. It's such a horrible experience. Who will collect the parcel now.