Charleskeith Reviews

Voted Average (4/5)

8534 Votes

138 Reviews

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In the Fashion Accessories Store category

Pie-Chart Analysis

26% users rated Terrible
4% users rated Poor
1% users rated Average
2% users rated Very Good
67% users rated Excellent
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C Chrystal “Coxo” Onyinah
14 days ago

Products are worth while

My review for charleskeith.com Products are worth while, they’ve now collabed with Chet Lo. And everyone can go and check it out. Signed Chrystal
E Emily
14 days ago

My experience

My review for charleskeith.com If you're ever looking for an affordable yet stylish bag, it's best to buy from Charles and Keith. The shipping of the bags often does not take long and the bags are made of good quality.
K Karin sugiarto
15 days ago

charles & keith products so cool

My review for charleskeith.com charles & keith products so cool, comfy, and affordable! many types of color and shapes, easy to match with any outfits🥰
S Sophia
15 days ago

The bag looks luxurious and great…

My review for charleskeith.com The bag looks luxurious and great craftsmanship. Love that it comes with a dust bag and 2 different length straps. It was a bummer that shipping took over 2 weeks.
B Bridget
16 days ago

You get what’s pictured!

My review for charleskeith.com It took about 3 weeks to receive most of my order, which is why I could only give 4 stars. The order was packaged beautifully and I was really impressed with the items I received! The pictures of the items on the website were true to reality! Very pleased!
C Chiara apollone
16 days ago

Unparalleled Elegance – A True Delight!

I cannot stop raving about charleskeith.com! Their collection is simply unparalleled, offering a wide range of elegant and refined items that are suitable for any occasion. Whether you're looking for high or low heels, colorful or monochromatic shoes, small or large bags, or rigid and soft designs, they have it all. The attention to detail in their product range is exceptional, catering to both the particular and the simpler tastes. I highly recommend them to anyone in search of timeless style and sophistication.
J Jumailah S. Billones
16 days ago

Charles&Keith is an excellent brand

My review for charleskeith.com Charles&Keith is an excellent brand! I love their products and every item I purchase to them! I wear my bags and shoes with confidence, stylish and with elegance! The craftmanship is superb and the products look so luxurious! And by the way, I’ve been with Charles & Keith for almost 4 years now!
N Nailah iqbal
17 days ago

Such an amazing company!

My review for charleskeith.com Such an amazing company!! Love their creativity with their pieces and how elegant every piece is
S Serge
17 days ago

Non-existent customer service

My review for charleskeith.com Ordered a bag from them in March. Clasp was defective so I contacted customer service. Initial reply to ask for photos was prompt, but then never received any reply back. I have emailed them 4 times in the past 11 months with no reply to any of my emails. Do not order anything from them. Customer service is literally non-existent.
E Enioluwafe Tope-Babalola
17 days ago

I recently got a pair of shoes from…

My review for charleskeith.com I recently got a pair of shoes from them that were perfect for my wedding! Super comfortable great quality and a delight to unbox
J jackie acevedo
17 days ago

Scammers

My review for charleskeith.com I got sent a defective bag and emailed them to see if I can start the exchange process and their initial response was quick but then they completely ghosted me. It’s been a week and still no response which is very telling about their customer service. Don’t buy from them unless you want to get scammed and stuck with defective products.
V venkatesh
18 days ago

Worst

My review for charleskeith.com Worst. I have placed an order and the package is at JFK customs since a week . When i reached out to the customer they were like sorry we can't help. They don't give you any information . On top of it . They could able to deliver me the hologram gift bag of charles keith on time but not the handbags which i have ordered.
G Georgia Knight
19 days ago

High quality and affordable!

My review for charleskeith.com I love Charles and Keith products because they are affordable, good quality and always keep up with the current trends. Their handbags and shoes last a long time and I love the variety of styles they have. I would definitely recommend Charles and Keith if you are looking to elevate your wardrobe!
R Rosalie
19 days ago

My go to affordable designer brand

My review for charleskeith.com I recently purchased 6 bags from Charles and Keith and I absolutely love my bags! Such classic, chic, elegant designer bags that are affordable! My new go to brand for bags!
S Sueanne Phee
20 days ago

Versatile and worth it!

My review for charleskeith.com I love how every item from Charles and Keith is perfect for any occasion. From day to night, or even night to day, Charles and Keith products are so versatile and makes your money worth with every use!

Introduction

Charles & Keith is a fashion brand known for its trendy and affordable footwear, bags, and accessories. The brand launched its online store, charleskeith.com, in 2010, expanding its reach to customers worldwide. The website features an extensive collection of products for women, ranging from everyday basics to statement pieces.

Pros and Cons

Pros: charleskeith.com offers a wide variety of trendy and affordable products for women, free shipping for orders over $100, easy returns and exchanges, and access to exclusive online-only deals. Cons: Limited selection for men, some product categories have a lack of variety, and there are no physical stores in some regions.

User Experience

The website has a user-friendly interface with clear categories, filters, and search options for easy navigation. Product pages include high-quality images and detailed descriptions. The website also features reviews from customers, providing additional insights about the products.

Pricing and Value for Money

The prices range from mid to high-end, comparable to other fashion brands in the same category. The website offers discounts and promotions throughout the year, making it a good value for money.

Alternatives

Other websites offering similar products include Zara, H&M, and Mango.

Customer Service

The customer service team is accessible through email, phone, or live chat. The team is quick to respond and addresses any concerns promptly. The website also has a FAQ section with helpful information.

Product Quality and Selection

The products are of good quality with a focus on trendy designs. The selection includes footwear, bags, accessories, and jewelry for women. However, the men's selection is limited.

Website Usability

The website is easy to use, with clear categories, filters, and search options for easy navigation. The checkout process is also straightforward.

Returns and Exchanges

Returns and exchanges are easy, with a 30-day return policy. Customers can return or exchange items through the website or in-store. The website also offers a free return shipping service.

Promotions and Discounts

The website offers promotions and discounts throughout the year, including sales, new arrivals, and online-only deals.

Reputation

Charles & Keith has a positive reputation for its trendy and affordable products. The brand has been featured in major fashion publications and has a strong following on social media.

Payment Options

The website accepts various payment options, including major credit cards, PayPal, and gift cards.

Loyalty Programs

The website does not have a loyalty program.

Customer Reviews

Customers can leave reviews on the website, providing helpful insights about the products. The website also has a high rating on review platforms such as Trustpilot.

Community Involvement

The brand is involved in various social and environmental initiatives, including partnering with charitable organizations and reducing its carbon footprint.

Shipping and Costs

The website offers free shipping worldwide for orders over $100. The shipping cost for orders below $100 varies based on the location and shipping speed. The website also offers express and same-day delivery options for select locations.