"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
Charles & Keith is a fashion brand known for its trendy and affordable footwear, bags, and accessories. The brand launched its online store, charleskeith.com, in 2010, expanding its reach to customers worldwide. The website features an extensive collection of products for women, ranging from everyday basics to statement pieces.
Pros and Cons
Pros: charleskeith.com offers a wide variety of trendy and affordable products for women, free shipping for orders over $100, easy returns and exchanges, and access to exclusive online-only deals.
Cons: Limited selection for men, some product categories have a lack of variety, and there are no physical stores in some regions.
User Experience
The website has a user-friendly interface with clear categories, filters, and search options for easy navigation. Product pages include high-quality images and detailed descriptions. The website also features reviews from customers, providing additional insights about the products.
Pricing and Value for Money
The prices range from mid to high-end, comparable to other fashion brands in the same category. The website offers discounts and promotions throughout the year, making it a good value for money.
Alternatives
Other websites offering similar products include Zara, H&M, and Mango.
Customer Service
The customer service team is accessible through email, phone, or live chat. The team is quick to respond and addresses any concerns promptly. The website also has a FAQ section with helpful information.
Product Quality and Selection
The products are of good quality with a focus on trendy designs. The selection includes footwear, bags, accessories, and jewelry for women. However, the men's selection is limited.
Website Usability
The website is easy to use, with clear categories, filters, and search options for easy navigation. The checkout process is also straightforward.
Returns and Exchanges
Returns and exchanges are easy, with a 30-day return policy. Customers can return or exchange items through the website or in-store. The website also offers a free return shipping service.
Promotions and Discounts
The website offers promotions and discounts throughout the year, including sales, new arrivals, and online-only deals.
Reputation
Charles & Keith has a positive reputation for its trendy and affordable products. The brand has been featured in major fashion publications and has a strong following on social media.
Payment Options
The website accepts various payment options, including major credit cards, PayPal, and gift cards.
Loyalty Programs
The website does not have a loyalty program.
Customer Reviews
Customers can leave reviews on the website, providing helpful insights about the products. The website also has a high rating on review platforms such as Trustpilot.
Community Involvement
The brand is involved in various social and environmental initiatives, including partnering with charitable organizations and reducing its carbon footprint.
Shipping and Costs
The website offers free shipping worldwide for orders over $100. The shipping cost for orders below $100 varies based on the location and shipping speed. The website also offers express and same-day delivery options for select locations.
Review Description: I ordered my bag two weeks ago, have tried to contact customer service multiple times and they’ve said they “can’t connect” and also sent multiple emails with no response. DO NOT ORDER
👤
Reviewer Name: customer
Review Submission Date: 2022-12-06
Review Title: Waste of money
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: It’s small in size, strap is difficult to put on and your return policy is difficult. I’m going to have to lose money on this purchase by donating the shoes.
👤
Reviewer Name: Sasha
Review Submission Date: 2022-12-06
Review Title: Wish you would offer wider shoes!
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I love your bags. I even love your shoes. However, I have a bad experience every time I try your shoes. The width of the shoes are made for the tiniest humans. I have a US Size 9 and they are never wide enough :(
👤
Reviewer Name: customer
Review Submission Date: 2022-12-05
Review Title: Return policy is a joke
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: The return policy provides no leeway if a Purchaser is to open the packaging to see if they even like the bag they purchased. Even world renowned brands don’t have this strict of a policy.One time client for sure. & customer service is slow and not clear and straightforward
👤
Reviewer Name: Customer
Review Submission Date: 2022-12-05
Review Title: Variety of purses…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I really liked the variety of purses this company has. I first learned about it through the ITZY collaboration and have been hooked ever since.
👤
Reviewer Name: customer
Review Submission Date: 2022-12-05
Review Title: I had no issues with the company or the…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I had no issues with the company or the ordering process. However, the bag that I bought does not seem like the best quality so I don’t feel like it will last that long. I got the Gabine crossbody bag and it’s much smaller in person than it looked on the website. They don’t have product reviews on the website’s product pages. It’s not worth it to pay for return shipping, otherwise I would return it.
👤
Reviewer Name: customer
Review Submission Date: 2022-12-05
Review Title: Absolutely TERRIBLE experience
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Absolutely TERRIBLE experience. Sent at least 5 customer care requests, send multiple emails, direct messages on twitter and Instagram page and didn't receive ONE response.
👤
Reviewer Name: Kate
Review Submission Date: 2022-12-04
Review Title: My newest go-to shop for shoes and handbags…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Charles and Keith is now my favorite website to shop online for shoes and handbags! Each item has quality and a timeless look. The website has unbeatable prices, something for everyone to choose from, and a pleasant amount of sizes and color options available!
👤
Reviewer Name: Yana
Review Submission Date: 2022-12-04
Review Title: The shoes pretty nice
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I love my shoes as like picture ! I gave 3 stars for this order because shoes dont have any shockproof inside my boots for international shipping ! It’s easy broken my shoes! I hope next time more be careful for package
👤
Reviewer Name: customer
Review Submission Date: 2022-12-03
Review Title: When I ordered
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: When I ordered, it was mentioned that I will get my order 4-6 business days, but still didn’t get it. Also there are no any confirmations in my email with order number, tracking number etc. Moreover, I had difficulties with check out