Users Voice for Charleskeith

46% users rated Terrible
8% users rated Poor
2% users rated Average
3% users rated Very Good
40% users rated Excellent
Pie Chart Review Representation for Charleskeith
Charleskeith Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 06 Nov 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.5 1 3.8 4.5 4.8 5
Oct 2022 3.3 1 4.2 4.7 4.2 1
Nov 2022 4 1 2.8 4.2 3.9 5
Dec 2022 5 5 5 5 5 5
Mar 2023 2.2 1 3.4 3.3 3.1 2
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Detailed Charleskeith Review by

Introduction

Charles & Keith is a fashion brand known for its trendy and affordable footwear, bags, and accessories. The brand launched its online store, charleskeith.com, in 2010, expanding its reach to customers worldwide. The website features an extensive collection of products for women, ranging from everyday basics to statement pieces.

Pros and Cons

Pros: charleskeith.com offers a wide variety of trendy and affordable products for women, free shipping for orders over $100, easy returns and exchanges, and access to exclusive online-only deals. Cons: Limited selection for men, some product categories have a lack of variety, and there are no physical stores in some regions.

User Experience

The website has a user-friendly interface with clear categories, filters, and search options for easy navigation. Product pages include high-quality images and detailed descriptions. The website also features reviews from customers, providing additional insights about the products.

Pricing and Value for Money

The prices range from mid to high-end, comparable to other fashion brands in the same category. The website offers discounts and promotions throughout the year, making it a good value for money.

Alternatives

Other websites offering similar products include Zara, H&M, and Mango.

Customer Service

The customer service team is accessible through email, phone, or live chat. The team is quick to respond and addresses any concerns promptly. The website also has a FAQ section with helpful information.

Product Quality and Selection

The products are of good quality with a focus on trendy designs. The selection includes footwear, bags, accessories, and jewelry for women. However, the men's selection is limited.

Website Usability

The website is easy to use, with clear categories, filters, and search options for easy navigation. The checkout process is also straightforward.

Returns and Exchanges

Returns and exchanges are easy, with a 30-day return policy. Customers can return or exchange items through the website or in-store. The website also offers a free return shipping service.

Promotions and Discounts

The website offers promotions and discounts throughout the year, including sales, new arrivals, and online-only deals.

Reputation

Charles & Keith has a positive reputation for its trendy and affordable products. The brand has been featured in major fashion publications and has a strong following on social media.

Payment Options

The website accepts various payment options, including major credit cards, PayPal, and gift cards.

Loyalty Programs

The website does not have a loyalty program.

Customer Reviews

Customers can leave reviews on the website, providing helpful insights about the products. The website also has a high rating on review platforms such as Trustpilot.

Community Involvement

The brand is involved in various social and environmental initiatives, including partnering with charitable organizations and reducing its carbon footprint.

Shipping and Costs

The website offers free shipping worldwide for orders over $100. The shipping cost for orders below $100 varies based on the location and shipping speed. The website also offers express and same-day delivery options for select locations.

Charleskeith Recent User Reviews

User Rating

5 stars

34

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Reviewer Name: Arden

Review Submission Date: 2022-12-06

Review Title: I ordered my bag two weeks ago
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Review Description: I ordered my bag two weeks ago, have tried to contact customer service multiple times and they’ve said they “can’t connect” and also sent multiple emails with no response. DO NOT ORDER

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Reviewer Name: customer

Review Submission Date: 2022-12-06

Review Title: Waste of money
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Review Description: It’s small in size, strap is difficult to put on and your return policy is difficult. I’m going to have to lose money on this purchase by donating the shoes.

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Reviewer Name: Sasha

Review Submission Date: 2022-12-06

Review Title: Wish you would offer wider shoes!
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Review Description: I love your bags. I even love your shoes. However, I have a bad experience every time I try your shoes. The width of the shoes are made for the tiniest humans. I have a US Size 9 and they are never wide enough :(

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Reviewer Name: customer

Review Submission Date: 2022-12-05

Review Title: Return policy is a joke
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Review Description: The return policy provides no leeway if a Purchaser is to open the packaging to see if they even like the bag they purchased. Even world renowned brands don’t have this strict of a policy.One time client for sure. & customer service is slow and not clear and straightforward

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Reviewer Name: Customer

Review Submission Date: 2022-12-05

Review Title: Variety of purses…
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Review Description: I really liked the variety of purses this company has. I first learned about it through the ITZY collaboration and have been hooked ever since.

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Reviewer Name: customer

Review Submission Date: 2022-12-05

Review Title: I had no issues with the company or the…
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Review Description: I had no issues with the company or the ordering process. However, the bag that I bought does not seem like the best quality so I don’t feel like it will last that long. I got the Gabine crossbody bag and it’s much smaller in person than it looked on the website. They don’t have product reviews on the website’s product pages. It’s not worth it to pay for return shipping, otherwise I would return it.

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Reviewer Name: customer

Review Submission Date: 2022-12-05

Review Title: Absolutely TERRIBLE experience
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Review Description: Absolutely TERRIBLE experience. Sent at least 5 customer care requests, send multiple emails, direct messages on twitter and Instagram page and didn't receive ONE response.

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Reviewer Name: Kate

Review Submission Date: 2022-12-04

Review Title: My newest go-to shop for shoes and handbags…
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Review Description: Charles and Keith is now my favorite website to shop online for shoes and handbags! Each item has quality and a timeless look. The website has unbeatable prices, something for everyone to choose from, and a pleasant amount of sizes and color options available!

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Reviewer Name: Yana

Review Submission Date: 2022-12-04

Review Title: The shoes pretty nice
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Review Description: I love my shoes as like picture ! I gave 3 stars for this order because shoes dont have any shockproof inside my boots for international shipping ! It’s easy broken my shoes! I hope next time more be careful for package

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Reviewer Name: customer

Review Submission Date: 2022-12-03

Review Title: When I ordered
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Review Description: When I ordered, it was mentioned that I will get my order 4-6 business days, but still didn’t get it. Also there are no any confirmations in my email with order number, tracking number etc. Moreover, I had difficulties with check out