Users Voice for Charlestyrwhitt

20% users rated Terrible
5% users rated Poor
2% users rated Average
3% users rated Very Good
71% users rated Excellent
Pie Chart Review Representation for Charlestyrwhitt
Charlestyrwhitt Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.5 1 1.8 1.4 1.2 3.8
Oct 2022 3.6 1 2.8 1 1.3 4
Nov 2022 4.8 1 2 5 1.4 3.3
Dec 2022 5 5 5 2.2 5 5
Mar 2023 3.4 1.5 5 5 1.4 2.7
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Detailed Charlestyrwhitt Review by

Introduction:

Charles Tyrwhitt is a UK-based menswear retailer that specializes in dress shirts, suits, ties, and other men’s clothing items. They have been in business since 1986 and have grown to become a well-known and respected brand in the menswear industry. Their website charlestyrwhitt.com provides customers with easy access to their extensive range of products, as well as a convenient online shopping experience.

Pros and Cons:

Pros:
  • A wide range of high-quality menswear products
  • Competitive pricing
  • Free shipping options available
  • Easy to navigate website with clear product descriptions and images
  • Regular promotions and discounts
Cons:
  • Some products may be expensive for budget-conscious shoppers
  • Not all products are made from sustainable or eco-friendly materials
  • Irregular sizing can be a problem for some customers
  • Some customers have reported issues with customer service

User Experience:

The charlestyrwhitt.com website provides a positive user experience, with easy navigation and clear product descriptions and images. Customers can filter and sort products by size, color, and other factors, making it simple to find what they are looking for. The checkout process is smooth and user-friendly, and customers can choose from a range of payment options.

Pricing and Value for Money:

Charles Tyrwhitt offers competitive pricing for their range of menswear products. While some items may be expensive, they offer value for money in terms of quality and durability. Their regular promotions and discounts make their products even more accessible to budget-conscious shoppers.

Alternatives:

Some alternative menswear retailers to consider include:
  • J.Crew
  • Banana Republic
  • Brooks Brothers
  • Hugo Boss

Customer Service:

While some customers have reported issues with customer service, Charles Tyrwhitt does offer a range of customer support options, including phone, email, and live chat. They also have a comprehensive FAQ section on their website.

Product Quality and Selection:

Charles Tyrwhitt is known for their high-quality menswear products, which are made from fine materials such as Egyptian cotton and wool. Their product selection includes dress shirts, suits, ties, casual wear, and accessories, ensuring that customers can find everything they need to complete their wardrobe.

Website Usability:

The charlestyrwhitt.com website is easy to navigate, with clearly labeled categories and filters to help customers find what they need quickly. The product descriptions are clear and informative, with high-quality images to showcase each item.

Returns and Exchanges:

Charles Tyrwhitt offers a no-quibble guarantee on their products, allowing customers to return or exchange items without hassle. Returns can be made within 6 months of purchase, and exchanges can be made within 28 days. They also offer free returns for UK customers.

Promotions and Discounts:

Charles Tyrwhitt regularly offers promotions and discounts on their products, with sales and special offers throughout the year. Customers can sign up for their email newsletter to stay up-to-date on the latest promotions and receive exclusive discounts.

Reputation:

Charles Tyrwhitt has built a solid reputation for quality menswear products and excellent customer service over the years. They have received positive reviews from customers and media outlets, including praise for their attention to detail and commitment to delivering a premium shopping experience.

Payment Options:

Customers can choose from a range of payment options on charlestyrwhitt.com, including major credit and debit cards, PayPal, and Amazon Pay.

Loyalty Programs:

Charles Tyrwhitt does not have a formal loyalty program, but they do offer a Refer a Friend program that rewards customers for referring new customers to their website.

Customer Reviews:

Customer reviews of Charles Tyrwhitt are generally positive, with customers praising the quality of their products and the convenience of their online shopping experience. Some customers have reported issues with customer service, but these appear to be isolated incidents.

Community Involvement:

Charles Tyrwhitt is committed to social and environmental responsibility, with a focus on ethical and sustainable fashion practices. They support a range of charitable and community initiatives, including donating clothing and resources to refugees and homeless individuals.

Shipping and Costs:

Charles Tyrwhitt offers free shipping options for UK customers, with delivery times ranging from 3-5 days for standard shipping to next-day delivery for express shipping. International shipping is available at an additional cost. Customers can choose from a range of shipping options at checkout, depending on their needs and budget.

Charlestyrwhitt Recent User Reviews

User Rating

5 stars

265

4 stars

20

👤

Reviewer Name: Morna Mcnamara

Review Submission Date: 2022-12-07

Review Title: My great online experience with Charles Tyrwhitt
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Review Description: It was very easy from order to payment... And being able to have that live chat and my questions answered was so helpful. The gentleman whose advice I seeked was totally customer focused and very empathetic to my personal needs of my purchase...

👤

Reviewer Name: Apostolos Babatsikos

Review Submission Date: 2022-12-06

Review Title: Shopping was okay
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Review Description: Shopping was okay, but a problem with an offer code was not ressolved

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Reviewer Name: Daniel Hulbert

Review Submission Date: 2022-12-06

Review Title: Have always loved CT SHIRTS
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Review Description: Have always loved CT shirts, I have been a customer for close on 20 years.

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Reviewer Name: Matz Stockman

Review Submission Date: 2022-12-05

Review Title: Delivered wrong
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Review Description: I ordered to an address in Norway, my package ended up somewhere in the UK. Garbage company.

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Reviewer Name: Daniel McGrogan

Review Submission Date: 2022-12-05

Review Title: Can't talk about quality, because I don't know if my order will ever arrive
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Review Description: One of the worst companies I have ever had the displeasure of dealing with. Estimated 2 weeks delivery, told my parcel would be delivered the 5th; turned out to be untrue. 2 agents offered nothing more than "our system says the 9th" which my order email did not say. Customer service are useless, offer no clarification and are all round unhelpful.

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Reviewer Name: Khan

Review Submission Date: 2022-12-03

Review Title: Exceptional customer service
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Review Description: The company is providing exceptional customer service. I had requested for a change of delivery address from one country to another and was concerned that it may not happen, but they solved it promptly and efficiently.

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Reviewer Name: Joe

Review Submission Date: 2022-12-02

Review Title: Absolutely shocking delivery from…
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Review Description: Absolutely shocking delivery from Charles TyrWhitt. I waited two weeks for a delivery that never arrived and then when the company finally upgraded me to express delivery, the item still did not turn up, CT use Evri as the Courier which has delivered 2-3 parcels to me in the past week from other suppliers and all arrived within the time lines. Why does Charles Tyrwhitt have a bad service from Evri?

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Reviewer Name: Eugene

Review Submission Date: 2022-12-02

Review Title: Real live agents
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Review Description: All ways a better experience either talking or chatting to a real person, which was excellent. My questions were quite detailed and involved the agent having to go away and get information from various stores. They did this and kept me informed all the time. Great service.

👤

Reviewer Name: HB

Review Submission Date: 2022-12-02

Review Title: Rubbish CustomerService & Failed Delivery
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Review Description: Order placed in store on 23/11/22. Item should have been delivered by 29/11/22. Evri app has been showing a delayed package message since 25/11/2022. Contacted CT and customer service agent did noting to resolve the issue. I have now waited 9 days for this item which is completely ridiculous. CT take no ownership, just fob you off… politely.

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Reviewer Name: Sally Wood

Review Submission Date: 2022-12-01

Review Title: Excellent customer service
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Review Description: Excellent customer service, easily contactable and lost delivery immediately replaced. A very pleasant and stress free experience.Thank you

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