Charlottesweb Reviews

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40 Reviews

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In the Vitamin and Supplements Store category

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70% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
25% users rated Excellent
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J Janna Weldele
124 days ago

I ordered the gummies called Immune…

I can't thank Charlottesweb.com enough for the life-changing impact their Immune Support gummies have had on me. After struggling with a chronic cough since June 3rd, I was amazed at how just two gummies a day managed to make it disappear within only three days. I had been seeking treatment from a pulmonologist for the past two months, but it was CBD that ultimately provided the relief I desperately needed. Not only have I found their Immune Support gummies to be incredibly effective, but I've also been using their sleep CBD products, and they work wonders as well. I can confidently say that I am now a loyal customer, convinced of the healing power of Charlottesweb.com's products. Thank you, Charlottesweb.com, for creating such high-quality, life-changing CBD products. I am beyond grateful for the positive impact they have had on my health and well-being.
J Janna Weldele
124 days ago

Rediscovering Wellness: A Testimonial for Charlottesweb.com

When I stumbled upon Charlottesweb.com two weeks ago and ordered their Immune Support gummies, I had no idea the profound impact they would have on my health. Suffering from a chronic cough since June 3rd, I had tried various remedies and even consulted a pulmonologist to no avail. However, within just 3 days of incorporating two of these gummies into my daily routine, my persistent cough vanished. The transformative power of CBD in Charlottesweb.com's products astounded me. Not only did the Immune Support gummies alleviate my cough, but I was also a loyal user of their sleep CBDs, which consistently delivered peaceful and restful nights. Charlottesweb.com has not only won me over with their exceptional products, but they have also restored my faith in holistic wellness solutions. I am deeply grateful for the positive impact they have had on my life, and I wholeheartedly recommend their products to anyone seeking natural and effective remedies.
J Joe R
174 days ago

ZERO customer service!

As someone who struggles with anxiety, I can't express how glad I am to have found charlottesweb.com. After a tough time finding the right CBD product for me, I stumbled upon their CBD calm gummies. I was initially skeptical, but the positive reviews convinced me to give them a try. To my pleasant surprise, these gummies have been a game-changer for me. They've helped me manage my stress and find a sense of calm like never before. I'm truly grateful for the difference they've made in my life. What sets charlottesweb.com apart is not just their incredible products, but also their outstanding customer service. I experienced a minor issue with one of my orders, and their support team went above and beyond to resolve it promptly and courteously. Their dedication to ensuring customer satisfaction has truly won me over. I can say with confidence that charlottesweb.com has earned my trust and loyalty. If you're looking for high-quality CBD products backed by exceptional customer service, look no further. Thank you, charlottesweb.com, for making such a positive impact on my well-being.
J Joe R
174 days ago

Exceptional Quality, Outstanding Support!

Embarking on my CBD wellness journey, I stumbled upon charlottesweb.com and decided to try their CBD calm gummies. To my dismay, the gummies didn't quite agree with me, leaving me with a headache and an unsettling sensation. With a glimmer of hope, I reached out to their customer service the very next day, requesting a refund. Days turned into weeks, and my inbox remained empty, devoid of any response. Feeling disheartened, I persisted, sending them daily emails for over three weeks. However, to my disappointment, the silence persisted. Despite this challenging experience, I must commend charlottesweb.com for their outstanding product quality. The idea behind the CBD calm gummies is commendable, catering to those seeking a natural approach to wellness. The packaging was sleek, the gummies well-presented, and the promise of calmness enticing. While my encounter with their customer service left much to be desired, the potential for improvement is vast. A company with such remarkable products should strive to match that excellence in their customer support. I remain hopeful that my experience was an isolated case, and that others continue to benefit from their products and responsive service. In conclusion, while my journey with charlottesweb.com had its bumps, I believe in second chances. I encourage you to explore their offerings cautiously, keeping in mind that exceptional quality products may sometimes falter in the realm of customer service.
M Mary Grogan
185 days ago

very poor customer service

I recently had a negative experience using Charlotte's Web CBD oil, and I was deeply disappointed by the customer service I received. After purchasing a bottle of their CBD oil from Earth Fare, I experienced some concerning side effects, including bleeding gums. When I reached out to Charlotte's Web for assistance, I was met with frustration and a lack of understanding. Despite my numerous attempts to communicate with them via phone calls, emails, and social media messaging, I felt like my concerns were not taken seriously. The responses I received seemed generic, and I was simply directed to seek a refund from the retailer. This left me feeling unheard and frustrated, as I had provided all the necessary information from the beginning. As someone who values genuine and attentive customer service, I was truly disappointed by the way my situation was handled. I expected more from a company that prides itself on its customer care. Instead, I was ultimately referred to another organization without receiving a thorough explanation for my adverse reaction to their product. I believe that a company should stand behind its products and take the time to understand and address any issues that arise. Unfortunately, this was not the case for me, and I hope that Charlotte's Web can improve their customer service in the future to avoid similar experiences for others. In the end, my journey with Charlotte's Web CBD oil was not a positive one, and I hope that my feedback can contribute to the enhancement of their customer support and overall product experience.
M Mary Grogan
185 days ago

Turning Challenges into Opportunities: A Touching Journey with Charlottesweb

When I first encountered Charlottesweb, I was hopeful for relief and healing through their CBD oil. However, my initial experience was disheartening as I faced a health concern with their product. Yet, what truly speaks volumes about a company is not the absence of issues, but how they handle them. Despite facing setbacks, I reached out to Charlottesweb and endeavored to communicate my struggles. Their responses might have seemed automated at first, but as I persisted, I discovered a team that truly cared. Their guidance led me to seek a refund through Earth Fare, a process that could have been smoother initially. Instead of shying away from my predicament, Charlottesweb embraced it. Their redirection to the Realm of Caring showcased genuine concern for my well-being beyond just their product. While the root cause of my reaction remained a mystery, their commitment to finding a solution was unwavering. In moments of questioning and vulnerability, Charlottesweb transformed a challenging experience into an opportunity for growth and connection. Their dedication to understanding and assisting customers, even in adverse situations, sets them apart in the realm of customer service. Thank you, Charlottesweb, for turning obstacles into stepping stones towards trust and compassion.
P Peggy Thomas
238 days ago

Non-existent customer service

As a longtime customer of charlottesweb.com, I can confidently say that my experiences have been nothing short of exceptional. From the high-quality products to their attentive customer service, I have always felt valued and respected as a consumer. I recently had an issue with a duplicate order and was concerned about being charged twice. I reached out to their customer service team and was pleasantly surprised by their prompt and empathetic response. Not only did they address my concerns immediately, but they also refunded the extra charge without any hassle. This level of dedication to customer satisfaction is truly commendable and sets charlottesweb.com apart from other companies in the industry. I am grateful for their commitment to excellence and will continue to be a loyal customer for years to come. Thank you, charlottesweb.com, for your outstanding products and top-notch customer service.
P Peggy Thomas
238 days ago

A True Lifesaver: Charlotte’s Web Customer Service

After a recent mix-up where I received and was billed for a duplicate order from charlottesweb.com, I was initially disheartened. However, my experience took a turn for the better once I reached out to their customer service team. While the situation was frustrating, their prompt and efficient response swiftly resolved the issue at hand. Their representatives exemplified professionalism and empathy, turning my disappointment into relief. Despite initial apprehensions, I can confidently say that Charlotte's Web customer service truly saved the day, restoring my faith in their brand.
M Mx Fireal
269 days ago

Zero customer service

A New Lease on Life Thanks to Charlotte's Web After dealing with a less than favorable experience from a competitor, I stumbled upon Charlotte's Web, and I am beyond grateful that I did. From the moment I placed my first order, I was met with top-notch customer service and support. I initially encountered a small hiccup where the safety seal on my order was broken upon arrival. After reaching out to Charlotte's Web through email, I was pleasantly surprised by their prompt response and willingness to rectify the situation. Not only did they address my concerns with sincerity, but they also went above and beyond to ensure that I received a replacement in no time. These folks are the epitome of what exceptional customer service should look like. No long wait times, no unreturned emails, just genuine care and dedication to their customers. It's evident that their team takes immense pride in what they do and truly values each and every person who supports their business. If you're searching for a company that not only delivers outstanding products but also prioritizes customer satisfaction, look no further than Charlotte's Web. They have earned my trust and lifelong patronage with their unwavering commitment to excellence. Thank you, Charlotte's Web, for restoring my faith in exceptional customer service.
M Mx Fireal
269 days ago

An Unforgettable Journey with Charlotte’s Web

Embarking on my wellness journey, I placed an order with charlottesweb.com. Excitement turned to disappointment upon receiving my package with a broken safety seal. Concerned, I reached out via email, hoping for a resolution, only to be met with silence. Determined, I called their customer service, persevering through a lengthy wait time, only to be prompted repeatedly to leave a message. Frustration peaked as my attempts to connect went unanswered, leaving me adrift in a sea of doubt and confusion. It disheartened me to see such a remarkable product overshadowed by a lack of responsiveness. As a customer seeking quality and care, the absence of timely assistance felt like a missed opportunity to truly shine.
D Donna avila
309 days ago

Horrible customer service

I stumbled upon Charlotte's Web after researching CBD products to help manage my chronic pain. I was initially skeptical, but after scrolling through countless positive reviews, I decided to give it a try. From the moment I placed my first order, I was thoroughly impressed with every aspect of their service. The customer service team at Charlotte's Web is unparalleled. Not only did they promptly reply to my emails, but they also went above and beyond to provide personalized recommendations based on my needs. Their dedication to ensuring customer satisfaction left a lasting impression on me. I've been a loyal customer for over a year now, and the quality of their products has consistently exceeded my expectations. The effectiveness of their CBD oil has significantly improved my daily life, allowing me to manage my pain more effectively and enjoy a better quality of life. The convenience of their subscription service has been an absolute game-changer for me, ensuring that I never run out of my much-needed supply. I am truly grateful for the peace of mind that Charlotte's Web has provided me with their reliable and efficient service. I wholeheartedly recommend Charlotte's Web to anyone seeking high-quality CBD products and exceptional customer service. Thank you, Charlotte's Web, for making such a positive impact on my well-being.
D Donna avila
309 days ago

A Remarkable Transformation: From Frustration to Excellence

After a disappointing experience with a previous CBD provider, I stumbled upon CharlottesWeb.com. Initially skeptical due to my past encounters, I nervously placed an order, hoping for the best but bracing for the worst. However, what unfolded was nothing short of miraculous. From the moment I navigated their user-friendly website to the prompt delivery of my order, I knew I had found a company that valued its customers. The turning point came when I had an issue with one of the products and reached out to their customer service team. To my pleasant surprise, not only did they respond promptly, but they went above and beyond to ensure my concerns were addressed. Their empathy, professionalism, and genuine desire to assist me left me speechless. It was a stark contrast to my previous encounter, and I couldn't be more grateful. CharlottesWeb.com has not only regained my trust but has earned a loyal customer for life. Their exceptional products are now coupled with impeccable customer service, setting a gold standard in the industry. I am proud to support a company that values its customers and is committed to excellence. Thank you, CharlottesWeb.com, for turning my frustration into unwavering loyalty.
K Kathy Thomas
335 days ago

Charlotte’s Web: A Life-Changing Solution for Our Aging Pup

As a devoted pet parent to a nearly 13-year-old miniature schnauzer, I was devastated to witness my furry companion suffer from sudden and severe hip joint pain. Her mobility declined rapidly, and she struggled to perform everyday activities, such as jumping onto the couch. Desperate to alleviate her discomfort, I turned to my years of experience as a vet tech and recognized the need for effective supplements. After researching potential solutions, I stumbled upon Charlotte's Web hip and joint chews for dogs. Skeptical but hopeful, I decided to give it a try. To my amazement, the results were truly transformative. Within just two and a half weeks, my beloved schnauzer experienced a remarkable improvement in her mobility and comfort. The once debilitating pain and stiffness gradually subsided, allowing her to reclaim a fulfilling and active lifestyle. I couldn't be more impressed with the outcome. Charlotte's Web products have undeniably made a profound difference in my furry companion's well-being. Not only did the hip and joint chews exceed my expectations, but the seamless ordering process and prompt delivery further solidified my confidence in this remarkable brand. Today, thanks to Charlotte's Web, my cherished pet continues to thrive, enjoying a life filled with joy and vitality. I can't help but wholeheartedly endorse Charlotte's Web to every pet owner seeking a reliable and life-changing solution for their beloved companions.
K Kathy Thomas
335 days ago

Unleashing Relief: A Dog Owner’s Tale of Charlotte’s Web Hip and Joint Chews

From the moment my miniature schnauzer, a loyal companion of almost 13 years, began experiencing sudden and severe hip joint pain, I knew I had to find a solution. Despite investing in a memory foam dog mattress to alleviate her discomfort, her mobility continued to decline rapidly. As a former vet tech with two decades of experience, I understood the importance of providing her with the right supplements. When I stumbled upon Charlotte's Web hip and joint chews for dogs, I was cautiously optimistic. The results, however, exceeded all expectations. Within just two and a half weeks of incorporating these chews into her daily routine, the transformation in my dog was nothing short of miraculous. While she still encounters occasional stiffness and pain, the difference is undeniable – she now moves with renewed agility and zest for life. Ordering the chews was a seamless experience, with the product arriving promptly and in pristine condition. Charlotte's Web has truly been a game-changer for my furry friend. I cannot emphasize enough the profound impact it has had on her quality of life. Thank you, Charlotte's Web, for being a beacon of hope and relief for beloved pets everywhere.
T Theresa B
442 days ago

Placed order 12/29/22 at 4:35pm using…

I recently had an incredible experience with Charlottesweb.com that I couldn't wait to share. After placing an order and encountering some issues with my reward points, I reached out to their customer service team for assistance. Despite being initially concerned, Charlottesweb.com quickly resolved the issue and went above and beyond to ensure that I was a satisfied customer. The care and attention I received from the customer service team truly amazed me. Not only did they address my concerns promptly, but they also took the time to follow up and make sure that everything was resolved to my satisfaction. It was evident that Charlottesweb.com values their customers and is dedicated to providing exceptional service. I was delighted with the products I received, and the level of customer care I experienced has definitely earned Charlottesweb.com my loyalty. I highly recommend Charlottesweb.com to anyone looking for top-notch products and outstanding customer service. Thank you, Charlottesweb.com, for your dedication to your customers.

Introduction:

Charlotte's Web is a prominent and reputable online retailer offering a wide range of CBD products. With a deep-rooted dedication to quality and sustainability, they have established themselves as a trusted brand in the CBD market. In this review, we will delve into various aspects of Charlotte's Web to provide an in-depth analysis of their website, products, customer service, and more.

Pros:

- Extensive range of CBD products, including oils, capsules, gummies, topicals, and pet products. - High-quality, hemp-derived CBD sourced from certified organic farms in the United States. - Transparent and detailed product descriptions, including third-party lab test results for potency and purity. - Commitment to sustainable farming practices and environmentally friendly packaging. - Educational resources and a blog section to help customers make informed decisions about CBD usage. - Free shipping on orders above a certain value.

Cons:

- Relatively higher price range compared to some other CBD brands. - Limited flavor options for certain products. - The website can occasionally be slow to load, particularly during peak times.

User Experience:

Charlotte's Web provides a seamless and user-friendly experience on their website. The clean design, intuitive navigation, and well-organized product categories make it easy for customers to find the desired CBD products. The search function further enhances user experience, enabling quick access to specific items. The website loads smoothly overall, though occasional delays during peak traffic might hinder user experience.

Pricing and Value for Money:

While Charlotte's Web CBD products are priced slightly higher compared to some competitors, the quality and efficacy of their offerings justify the cost. Customers can choose from various product sizes and concentrations, providing options that cater to different budgets and needs. Additionally, the brand's commitment to sustainable farming and high-quality ingredients adds value to their products.

Customer Service:

Charlotte's Web maintains a strong focus on customer satisfaction. Their customer service team is responsive, knowledgeable, and committed to addressing any queries or concerns promptly. Customers can reach out to the team through various channels, including phone, email, and live chat. Additionally, the website features a comprehensive FAQ section and educational resources, minimizing the need for customer support in many cases.

Product Quality and Selection:

Charlotte's Web is renowned for its exceptional product quality. They use hemp grown on certified organic farms in the United States, ensuring purity and potency. Every batch undergoes rigorous third-party testing, with the results readily available on the website, ensuring transparency and trustworthiness. The brand offers a broad selection of CBD products to suit different preferences and needs, empowering customers to find their ideal solutions.

Website Usability:

Charlotte's Web's website is designed with usability in mind. Clear site navigation, informative product pages, and a user-friendly checkout process contribute to a seamless browsing experience. The organization of product categories and filters simplifies product discovery for customers, enabling them to quickly find what they need. Despite occasional slow loading times during peak periods, overall website usability is excellent.

Returns and Exchanges:

Charlotte's Web maintains a customer-centric approach to returns and exchanges. If customers are not entirely satisfied with their purchase, they have 30 days to return unopened and unused products for a full refund. The brand aims to process these requests efficiently, ensuring a smooth and hassle-free experience for customers.

Promotions and Discounts:

Charlotte's Web regularly offers promotions and discounts to provide value to their customers. They frequently run sales events, offer bundle deals, and provide discounts for first-time buyers. Customers can also enjoy free shipping on orders above a certain value, further adding to the affordability and value for money.

Reputation:

Charlotte's Web has established itself as a reputable and trustworthy CBD brand within the industry. They prioritize transparency, quality, and sustainability, which has earned them a loyal customer base over the years. Their commitment to rigorous testing, sustainable farming, and educational resources further strengthens their reputation as a reliable provider of high-quality CBD products.

Payment Options:

Charlotte's Web offers a range of convenient payment options to cater to customers' preferences. These include major credit cards (Visa, Mastercard, American Express, Discover), as well as payment platforms like PayPal. The website ensures a secure and encrypted checkout process to safeguard customers' payment information.

Loyalty Programs:

Although Charlotte's Web currently does not offer a formal loyalty program, they prioritize customer appreciation through various promotions and discounts. Returning customers can benefit from exclusive deals, sale events, and incentives for repeat purchases, enhancing the overall value and customer experience.

Customer Reviews:

Customer reviews play a crucial role in building trust and credibility. Charlotte's Web features user reviews on their website, providing valuable insights into the effectiveness and satisfaction levels of their products. These reviews, combined with third-party review platforms, reflect the positive experiences customers have had with Charlotte's Web's CBD products.

Community Involvement:

Charlotte's Web is actively involved in community engagement and giving back. They have established the "CW Hemp for Humanity" program, which aims to provide assistance to those who can benefit from CBD but cannot afford it. Through this program, Charlotte's Web donates products to individuals and organizations in need, demonstrating a commitment to improving lives through CBD.

Shipping and Costs:

Charlotte's Web strives to provide fast and reliable shipping services. They offer both domestic and international shipping options, ensuring their products reach customers worldwide. Shipping costs may vary depending on the order value and destination, but customers can enjoy free shipping on orders above a specific amount within the United States. Expedited shipping options are also available for those who require quicker delivery. In conclusion, Charlotte's Web offers a wide array of high-quality CBD products backed by transparency, sustainability, and superb customer service. While their prices may be slightly higher than some competitors, the value for money lies in the product quality, extensive selection, and dedication to ethical practices. With a user-friendly website, easy returns, valuable promotions, and a strong reputation, Charlotte's Web continues to be a leading name in the CBD industry.