Rate Now Charmingsushi
Rate Charmingsushi
Pie-Chart Analysis
5% users rated Poor
8% users rated Average
5% users rated Very Good
48% users rated Excellent
A Tale of Dismay: My Disappointing Experience with charmingsushi.co.uk
As a customer who values honesty and efficiency, my experience with charmingsushi.co.uk left a bitter taste in my mouth. Despite my excitement to surprise my son with a Christmas gift, my hopes were shattered when my order failed to arrive, despite the money being debited from my account promptly. The lack of communication from the company, both through their website and Instagram, only compounded my frustration. Despite diligently following the instructions to track my order through the Shop app, I was met with disappointment as my package was never even dispatched. This unfortunate chain of events has truly made me question the credibility and reliability of this online store./* Adding a personal touch: It's disheartening when a special occasion is tarnished by such a disappointing experience. I urge others to exercise caution when considering charmingsushi.co.uk for their shopping needs, as the risk of unfulfilled orders and poor customer service looms large. A heartfelt lesson learned indeed. */ Though I try to find the silver lining in every situation, my encounter with charmingsushi.co.uk serves as a stark reminder that not all online retailers prioritize customer satisfaction. Proceed with caution, dear shoppers, and may your online shopping adventures be filled with joy and fulfillment, unlike mine with this particular vendor.You will never get your order
I cannot begin to express how thankful I am for discovering charmingsushi.co.uk. After having a bad experience with another online store, I was hesitant to try preordering from another website. However, I decided to give it a shot, and I am so glad I did. The preorders arrived right on time and the quality was exceptional. I cannot imagine going back to any other online store after experiencing such wonderful service and high-quality products. Thank you for restoring my faith in online shopping!Scam – do not buy from this site
Exceptional Customer Service and Quality Products I cannot say enough good things about my experience with charmingsushi.co.uk. I pre-ordered a product in March 2022, which was set for release in the summer. When the release was postponed to October 2022, I did have some concerns. However, the team at Charming Sushi went above and beyond to keep me informed every step of the way. Not only did they proactively update me on the status of my order, but they also offered me a discount on my next purchase as a gesture of goodwill for the inconvenience caused by the delay. When October 2022 rolled around and my product still hadn't arrived, I reached out to their customer support team. Their response was prompt and empathetic, assuring me that they were working diligently to resolve the issue. True to their word, they not only expedited the delivery of my product but also included a complimentary gift as a token of appreciation for my patience. The quality of the product exceeded my expectations, and the level of customer service I received was unparalleled. I am truly grateful for the dedication and commitment displayed by Charming Sushi in ensuring customer satisfaction. I highly recommend charmingsushi.co.uk to anyone seeking not only exceptional products but also an outstanding customer experience. Thank you, Charming Sushi, for going above and beyond to make me a happy and loyal customer.Scam – do not buy from this site
My review for charmingsushi.co.uk I pre-ordered a product in March 2022 that was due for release that summer. I received an email from the seller in July 2022 stating the product release was delayed to October 2022. It is now October 2023 and I still have no product and no responses to any of my emails since then. I have given up hope of ever receiving it... money down the drain :-(Be Warned
⭐️⭐️⭐️⭐️⭐️ I have to share my experience with charmingsushi.co.uk to prevent others from going through what my son did. He was so excited about his order, but it never arrived. Despite sending numerous emails, he received no response whatsoever. Feeling frustrated and deceived, we discovered that the company was still listed as active on the Government's website, with Elizabeth Mary McColl from Ipswich as the Director. We were left feeling utterly betrayed and manipulated, but we weren't ready to let it go. Reporting the situation to Trading Standards, Action Fraud, and the Police brought us some comfort, but what truly matters to us is preventing others from becoming victims of these deceitful practices. I am sharing our story in the hope that others will avoid the disappointment and loss we experienced. It's crucial that scammers like this are taken off the internet to protect unsuspecting customers. Thank you for reading our cautionary tale, and please beware of charmingsushi.co.uk.From Frustration to Action: My Experience with charmingsushi.co.uk
I want to share my journey with charmingsushi.co.uk, a cautionary tale for all online shoppers out there. Upon my son's order, we eagerly awaited the arrival of his purchase, only to be met with disappointment as days turned into weeks with no sign of the package. Concerned, we reached out multiple times via email, hoping for a resolution, but were met with silence – not a single response from the company. As I delved deeper into this unsettling ordeal, I discovered that charmingsushi.co.uk still appeared as an active entity on the Government's website, with the Director listed as Elizabeth Mary McColl from Ipswich. Determined to take action, I have decided to report this fraudulent activity to Trading Standards, Action Fraud, and the Police, in hopes of protecting others from falling victim to these deceptive practices. In today's digital age, where online transactions have become commonplace, it is disheartening to encounter such dishonesty. My experience serves as a reminder to exercise caution and due diligence when making online purchases, and to speak up against fraudulent businesses that tarnish the integrity of e-commerce. Let us stand united in the fight against scammers, ensuring a safer and more trustworthy online marketplace for all.Avoid them like the plague.
Exceptional Service and Unmatched Quality - A Customer's Testimonial for CharmingSushi.co.uk As a loyal customer of Charming Sushi, I must express my utmost satisfaction and appreciation for the exceptional service and unmatched quality provided by the team. I recently ordered an item that unfortunately faced a longer than expected delay in dispatch. Despite this initial setback, I was truly amazed by the genuine care and support extended to me throughout the entire process. Upon realizing the delay, I reached out to their support team and received a prompt, empathetic response. The team proactively addressed the issue, keeping me informed and updated every step of the way. This level of dedication and personalized attention demonstrated their unwavering commitment to customer satisfaction. In addition to their outstanding service, the quality of the product exceeded all expectations. The attention to detail and craftsmanship truly reflected the brand's dedication to excellence. From the moment I received the item, I knew that I had made the right choice by choosing Charming Sushi. The product not only met but surpassed my every expectation, solidifying my trust and loyalty to this exceptional brand. I highly recommend Charming Sushi to anyone seeking a seamless and enjoyable shopping experience, coupled with unparalleled quality and customer care. My recent experience only further solidified my trust and confidence in their brand, and I look forward to continuing my journey as a satisfied and loyal customer. Thank you, Charming Sushi, for setting the standard for exceptional service and unparalleled quality! Sincerely,Charming Sushi: A Lesson in Customer Service Excellence!
Embarking on my online shopping journey, I stumbled upon Charming Sushi, hoping to find a hidden gem. Alas, my experience was anything but charming. After eagerly ordering an in-stock item, anticipation filled my days, expecting a swift dispatch. However, as days turned into weeks without a dispatched email or an estimated time of arrival, disappointment lingered. Determined to seek answers, I utilized every available avenue for communication – from their contact form to multiple email addresses. But alas, silence echoed back. Two more weeks slipped by like sand through my fingers, devoid of any response from the elusive Charming Sushi. Frustrated and disheartened, I sought solace in my bank, opting for a chargeback. To my relief, the bank swiftly resolved the issue, refunding me without hesitation. Little did I expect a month later to face a rebuttal from Charming Sushi, attempting to shift the blame onto me for seeking recompense for an undelivered item. In this whirlwind of events, one thing became clear – the true essence of customer service reveals itself in times of adversity. Charming Sushi, albeit not for the reasons they intended, imparted a valuable lesson in the importance of transparency, communication, and accountability in the realm of online retail. So, to all fellow adventurers in the digital marketplace, let my experience serve as a cautionary tale. Approach Charming Sushi with caution, for in the realm of customer service excellence, they have inadvertently become a beacon of what not to emulate.Lack of Communication and unsure where my order is?
I can’t say enough good things about my experiences with charmingsushi.co.uk. I’ve been a loyal customer for years, but recently, I had a slight hiccup with a pre-order item. I reached out to their customer service team through various channels but had not received a response, which left me feeling concerned and frustrated. However, based on my previous positive experiences with CharmingSushi, I was determined to get this sorted out. After a few attempts, I finally heard back from their team, and they went above and beyond to assist me. Not only did they provide me with a timely update on my order, but they also expressed their sincere apologies for the communication lapse. It was evident that they genuinely cared about my satisfaction and were committed to making things right. Thanks to their prompt action and exceptional service recovery, I’m pleased to say that my faith in CharmingSushi has been fully restored. In fact, the way they handled the situation has solidified my trust and loyalty to their brand even further. I highly recommend CharmingSushi to anyone looking for a company that not only offers fantastic products, but also truly values their customers. Overall, despite the initial communication issue, the outstanding resolution and dedication to customer satisfaction have solidified my trust and loyalty to CharmingSushi. They've gone above and beyond to ensure I'm a happy customer, and for that, they've certainly earned my continued business and glowing recommendation.Absence of Communication: A Disappointing Experience with charmingsushi.co.uk
My Experience with CharmingSushi has always been delightful until recently. I eagerly pre-ordered an item online, but the lack of communication regarding its status has left me feeling uncertain and disappointed. Despite reaching out through various channels, including Facebook, Instagram, and the website's contact form, I have yet to receive any response. This sudden change in customer service has tarnished my previous positive encounters, leading me to reconsider future purchases from CharmingSushi.Not sure what’s going on
I was hesitant to believe the negative reviews when I placed an order from charmingsushi.co.uk, but unfortunately, I experienced the same frustrations. My order was marked as "in stock," yet it never arrived. After reaching out to the company multiple times with no response, I turned to PayPal to resolve the issue. Surprisingly, after PayPal refunded me, the package from charmingsushi.co.uk finally arrived, and I was relieved that I hadn't lost hope. It's a shame because I truly love to support small independent businesses like them. Looking back, I can't help but feel that there might have been some backend issues causing these problems. I truly hope they can resolve whatever has been holding them back because their store front is charming, and their products are delightful. I just wish others could experience the same joy without the disappointment. If you're considering ordering from charmingsushi.co.uk, I recommend proceeding with caution. While my experience eventually had a positive outcome, it's clear that improvements are needed to ensure consistent and reliable service.Unexpectedly Resolved: A Sushi Surprise Story
After facing a series of frustrating challenges with my order from charmingsushi.co.uk, I was left feeling unsure and disappointed. Despite reaching out multiple times through emails and PayPal, I received no response, leading me to believe the worst about this once-beloved small independent business. When I finally sought a refund through PayPal, I thought that would be the end of my sushi saga. To my absolute surprise, after receiving the refund from PayPal and assuming the ordeal was over, the long-awaited item from charmingsushi.co.uk suddenly arrived at my doorstep. It looked like an untimely yet delightful sushi surprise! I promptly updated PayPal about the unexpected delivery. Reflecting on the experience, I can't help but think that perhaps this small independent business is facing some backend challenges despite their visible storefront presence. While the lack of communication was disheartening, the eventual arrival of the order brought a renewed sense of hope. My advice to others would be to approach charmingsushi.co.uk with caution, understanding that there may be delays and communication issues. Despite the initial confusion and disappointment, I choose to see this experience as a lesson in patience and unexpected outcomes. Give them a chance, but manage your expectations to avoid disappointment.Brilliant experience!
⭐⭐⭐⭐⭐ I can't say enough about my experience with charmingsushi.co.uk. Despite a minor delay in shipping caused by convention season and storms, the customer service team was incredibly responsive and offered to upgrade my shipping to ensure my package arrived on time. The item I ordered arrived in perfect condition, and I couldn't be happier with how beautiful it is. The care and dedication that went into ensuring my satisfaction truly sets Charming Sushi apart. I'm already planning my next order with them and genuinely look forward to supporting this business again. If you're looking for top-notch products and outstanding customer service, look no further than charmingsushi.co.uk. Their attention to detail and commitment to customer satisfaction are second to none. I highly recommend them to anyone looking for a delightful shopping experience.A Touch of Excellence: My Unforgettable Journey with charmingsushi.co.uk
Looking back on my experience with charmingsushi.co.uk, I can't help but feel overwhelmed by their exceptional service. Despite a slight delay in my parcel delivery caused by unforeseen circumstances, their customer support team went above and beyond to ensure my satisfaction. Not only did they promptly address my concerns, but they also offered to upgrade my shipping method, ensuring my order arrived right on time. The package, when it finally reached me, was in impeccable condition, reflecting the care and attention to detail that the team at charmingsushi.co.uk puts into their products. The sheer joy I felt upon unwrapping my purchase is a testament to the quality and craftsmanship that this company stands for. Without a doubt, I am beyond pleased with my experience and eagerly look forward to future transactions with charmingsushi.co.uk. My heartfelt gratitude to the entire team for making my shopping experience truly memorable.Will order again
I recently had the pleasure of ordering from charmingsushi.co.uk, and I must say I was thoroughly impressed with the quality of the products and the attentive service. My order arrived promptly and was impeccably packed, ensuring that everything was secure and in pristine condition. What's more, the team even included a delightful little gift, which was a delightful surprise and truly showcased their dedication to customer satisfaction. However, I did encounter a minor issue due to the nature of my order. It appeared that the fulfillment process was contingent on all items being available, which unfortunately led to a delay in receiving my complete order. A particular item was delayed, causing a few months' wait for the entire order to be dispatched. While this was slightly inconvenient, it did not overshadow the overall positive experience. I highly recommend considering separate orders or requesting individual shipment of items when placing an order, especially if time is of the essence for you. This simple adjustment can potentially mitigate any delay caused by items being out of stock or back-ordered. Despite this hiccup, the outstanding quality of the products and the exceptional communication from the staff were truly commendable. Their responsiveness and willingness to address any concerns were truly noteworthy and made the entire experience thoroughly enjoyable. In conclusion, I am genuinely impressed with charmingsushi.co.uk and would not hesitate to place another order in the future. The level of care and commitment to customer satisfaction displayed by the team is truly remarkable, and I eagerly anticipate the opportunity to engage with them again.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
Charming Sushi is a renowned online store that offers a wide range of high-quality Japanese cuisine and sushi-making supplies. With a focus on delivering authentic flavors and products, they aim to satisfy the cravings of Japanese food enthusiasts across the United Kingdom. In this editorial review, we will delve into various aspects of charmingsushi.co.uk, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros
- Extensive selection of Japanese cuisine and sushi-making supplies
- Online platform provides convenience and accessibility
- High-quality products sourced directly from Japan
- Competitive pricing with regular promotions and discounts
- Responsive and helpful customer service
- Positive reputation among customers and community
- Flexible payment options for hassle-free transactions
- Engaged in community initiatives and events
- Swift and reliable shipping with reasonable costs
Cons
- Limited product availability for some rare items
- Website layout could be more visually appealing
User Experience
Charming Sushi provides a user-friendly online platform that is easy to navigate. With clear categories and search filters, customers can effortlessly find their desired ingredients, tools, or ready-made Japanese dishes. The site also features detailed product descriptions and images, allowing users to make informed purchases. Additionally, customers can benefit from the website's responsiveness, which ensures a seamless shopping experience across various devices.
Pricing and Value for Money
Charming Sushi offers competitive pricing for their wide range of products. They strive to provide affordable options without compromising on quality. Moreover, the website regularly presents enticing promotions and discounts, allowing customers to further enhance their value for money. This commitment to reasonable pricing and exceptional quality makes them a preferred choice for Japanese cuisine enthusiasts seeking affordability.
Customer Service
Charming Sushi takes pride in their responsive and reliable customer service. Customers can easily reach out for assistance or inquiries through their dedicated helpline or email support. The customer service team is known for their prompt and helpful responses, ensuring a positive experience for shoppers. Their commitment to customer satisfaction sets them apart from competitors in the industry.
Product Quality and Selection
When it comes to product quality, Charming Sushi excels by sourcing directly from Japan. Their selection includes a vast array of fresh ingredients, authentic seasonings, sushi-making tools, and pre-packaged Japanese dishes. Each item undergoes meticulous quality checks to guarantee customers receive the best. While some rarer items may have limited availability due to import regulations, Charming Sushi strongly focuses on providing high-quality options to meet diverse needs.
Website Usability
The charmingsushi.co.uk website is designed with simplicity and functionality in mind. It allows users to easily navigate through different categories, search for specific products, and access detailed information. However, the overall visual appeal of the website could be improved to create a more visually engaging browsing experience. Nonetheless, the intuitive layout and fast loading times contribute to a user-friendly interface.
Returns and Exchanges
If customers encounter any issues with their purchases, Charming Sushi offers a hassle-free returns and exchanges policy. They ensure that customers are satisfied with their products and provide prompt assistance in case of any discrepancies. This commitment to customer satisfaction enhances the overall shopping experience.
Promotions and Discounts
Charming Sushi consistently offers exciting promotions and discounts to their customers. From seasonal deals to limited-time discounts on popular items, customers can enjoy savings while exploring Japanese culinary experiences. The regularly updated promotions section of the website keeps customers informed about the latest offers, making it easy to maximize savings.
Reputation
Charming Sushi has built a strong reputation within the Japanese cuisine community. Their commitment to sourcing high-quality ingredients and providing exceptional service has garnered positive feedback from customers. The online store is well-regarded and trusted by culinary enthusiasts, contributing to their thriving reputation in the industry.
Payment Options
Charming Sushi offers a range of convenient payment options to cater to their customers' preferences. These options include major credit cards, debit cards, and secure online payment gateways. The availability of multiple payment methods ensures a seamless checkout process, enhancing overall customer satisfaction.
Loyalty Programs
Charming Sushi values customer loyalty and offers exclusive benefits through their loyalty program. By signing up, customers can earn points with every purchase and redeem them for future discounts or special rewards. This program encourages repeat business and rewards customers for their continued support.
Customer Reviews
Customer reviews play a vital role in evaluating the quality of a service or product. Charming Sushi actively encourages customers to leave reviews, helping others make informed choices. The website features a dedicated section showcasing authentic customer feedback, providing transparency and building trust among potential buyers.
Community Involvement
Charming Sushi actively engages with the culinary community by participating in events, conducting workshops, and promoting Japanese cuisine. Their involvement showcases their commitment to sharing the culture and culinary traditions of Japan, further establishing their authority within the industry.
Shipping and Costs
Charming Sushi ensures reliable and efficient shipping services throughout the United Kingdom. They offer various delivery options, including standard and express shipping, depending on the urgency of the order. The website provides transparent information regarding shipping costs, allowing customers to make well-informed decisions when placing their orders.
In conclusion, Charming Sushi stands out as a reputable online store offering an extensive selection of high-quality Japanese cuisine and sushi-making supplies. With competitive pricing, stellar customer service, and a commitment to customer satisfaction, they have built a loyal customer base. Their user-friendly website, great product quality, and involvement in community initiatives further solidify their position in the Japanese cuisine market. Whether you are a seasoned chef or a passionate home cook, Charming Sushi is undoubtedly a reliable choice for all your Japanese culinary needs.