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Chasing Unicorns Delivers Perfection Once Again!
I can't help but sing praises for the stunning pieces at chasingunicorns.com.au. The clothing is not just beautiful, but also top-notch in quality with designs that are truly one-of-a-kind. Though I had to deduct a star due to the long wait time, the prices are a bit on the higher side. However, what truly won me over was the exceptional customer service. When a delivery didn't make it to me, they issued a voucher for the exact amount, which unfortunately didn't work. But after reaching out again, they promptly provided a new code that worked like a charm. Their understanding and quick responses were impressive. Despite the initial hiccup, I can't wait to place my next order for my dream dresses. Thank you, Chasing Unicorns, for consistently delivering excellence!Unwavering Quality and Exceptional Customer Service
I recently stumbled upon chasingunicorns.com.au and was immediately captivated by their exquisite collection of clothing. The pieces are not only beautiful but also crafted with the highest quality materials, ensuring longevity in style and wear. Despite the extended wait time for delivery, which led me to rate them four stars, the products' superior craftsmanship and unique designs more than made up for it. During my shopping experience, I encountered a slight hiccup with a missing delivery. However, what truly impressed me was the remarkable customer service that followed. After reaching out to them, they promptly issued a voucher for the exact amount of my purchase. Although the initial code did not work, a quick second conversation with their support team resolved the issue, providing me with a functioning code. Their customer service representatives were not only understanding but also remarkably swift in their responses. Despite the slightly premium pricing, the overall experience of interacting with chasingunicorns.com.au left me eager to return for more. The dreamy dresses I received were worth the wait and have become staples in my wardrobe. I highly recommend this brand for those seeking unparalleled quality, exceptional styles, and top-notch customer service.No Results Found
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{{{reviewBody}}}Introduction
Chasing Unicorns is a popular Australian online store offering a unique and ethically-made collection of vintage-inspired clothing and accessories. Founded in 2015 by Sarah Humphrey, this one-of-a-kind brand aims to bring back the charm and craftsmanship of the past while promoting sustainability and fair trade. With a strong commitment to quality, authenticity, and social responsibility, Chasing Unicorns has garnered a loyal customer base who appreciate their timeless designs.
Pros and Cons
- Pros:
- Beautifully designed vintage-inspired clothing
- High-quality craftsmanship and attention to detail
- Eco-conscious practices and fair trade sourcing
- Wide range of sizes available
- Regular new arrivals and limited edition pieces
- Cons:
- Relatively higher price point
- Limited availability on some popular designs
User Experience
The Chasing Unicorns website offers a delightful user experience with its intuitive layout and visually appealing design. The website is easy to navigate, allowing customers to effortlessly browse through various product categories, filter options, and detailed product descriptions. The images showcase the intricate details and exquisite craftsmanship of each item, providing a realistic representation of the product.
Pricing and Value for Money
Chasing Unicorns' pricing reflects the premium quality and unique nature of their products. While their prices may be slightly higher compared to fast fashion brands, the value for money is justified by the exceptional craftsmanship, ethically-sourced materials, and the longevity of their pieces. Customers who prioritize investing in well-made and timeless clothing will find great value in Chasing Unicorns' offerings.
Customer Service
Chasing Unicorns takes pride in providing excellent customer service. Their responsive and knowledgeable support team can be reached via email or phone to assist with any inquiries or concerns. Customers can expect friendly and personalized responses, ensuring a positive shopping experience throughout the entire process.
Product Quality and Selection
The quality of Chasing Unicorns' products is exceptional. Each piece is thoughtfully crafted with attention to detail and made from high-quality materials that stand the test of time. The brand embraces slow fashion principles, producing limited quantities to maintain exclusivity and reduce waste. Their selection includes a diverse range of clothing, accessories, and even homewares, all designed with a vintage-inspired aesthetic.
Website Usability
The Chasing Unicorns website is user-friendly and well-designed. The pages load quickly, and the site is optimized for both desktop and mobile browsing. The search and filtering functionalities enable customers to easily find specific items or explore different categories. Checkout is a seamless process, with various payment options offered for convenience.
Returns and Exchanges
Chasing Unicorns has a fair and straightforward returns and exchanges policy. In the rare event that a customer is not satisfied with their purchase, they can contact the customer service team within 14 days to arrange a return or exchange. The brand aims to ensure customer satisfaction and will gladly assist in finding the right size or style.
Promotions and Discounts
Chasing Unicorns occasionally offers promotions and discounts, which are typically communicated through their website, newsletter, or social media channels. Customers can take advantage of these opportunities to add their favorite pieces to their collection while enjoying savings on their purchases. However, it is worth noting that due to the brand's limited edition approach, not all items may be included in promotional offerings.
Reputation
Chasing Unicorns has built a strong reputation for its commitment to sustainability, ethical sourcing, and creating timeless clothing pieces. The brand has been featured in various fashion publications and has garnered a loyal following of customers who appreciate their dedication to quality and craftsmanship. With positive reviews and testimonials from satisfied customers, Chasing Unicorns continues to establish itself as a reputable and trusted brand.
Payment Options
Chasing Unicorns offers multiple secure payment options to cater to various preferences. Customers can choose to pay using major credit cards, such as Visa and Mastercard, or opt for payment through PayPal for added convenience and security.
Loyalty Programs
Currently, Chasing Unicorns does not have a formal loyalty program. However, their dedication to providing an exceptional customer experience often leads to repeat business and customer loyalty organically.
Customer Reviews
Chasing Unicorns values customer feedback and encourages shoppers to share their experiences through product reviews. These reviews can be found on the website's product pages, offering valuable insights and perspectives to potential buyers. The overall sentiment of customer reviews is overwhelmingly positive, highlighting the brand's commitment to quality and unique designs.
Community Involvement
Chasing Unicorns actively participates in community involvement initiatives. The brand collaborates with local artisans, supports fair trade practices, and promotes sustainable fashion choices. Through such efforts, they contribute to the growth and wellbeing of the communities they interact with, further enhancing their reputation as a socially responsible brand.
Shipping and Costs
Chasing Unicorns provides both domestic and international shipping options. Shipping costs vary depending on the destination and the weight of the package. They strive to dispatch orders within 48 hours after payment confirmation, and customers can track their packages through provided tracking numbers. However, it is important to note that international customers may be responsible for additional customs duties and taxes upon delivery.