Users Voice for Cheapair

8% users rated Terrible
0% users rated Poor
2% users rated Average
6% users rated Very Good
84% users rated Excellent
Pie Chart Review Representation for Cheapair
Cheapair Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Feb 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 4.8 1.4 1 3.8 4.5
Oct 2022 4.4 4.3 3.5 1 4.2 3.6
Nov 2022 4.1 2.4 5 1 2.8 4.4
Dec 2022 5 5 5 5 5 5
Mar 2023 4.1 1.7 5 1 3.4 4.1
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Detailed Cheapair Review by

Introduction:

Cheapair.com is a reputable online travel agency that has been offering affordable flights, hotels, and car rentals since 1989. With a focus on providing a seamless booking experience and excellent customer service, the company has built a loyal customer base over the years.

Pros and Cons:

Pros: Cheapair.com offers a 24-hour customer service hotline to assist customers with any booking or travel-related queries. Additionally, the website's interface is user-friendly, making it easy to search and book flights, hotels, and rental cars. Furthermore, the company's Best Price Guarantee ensures that customers get the best deals on all bookings. Cons: While the company primarily focuses on domestic travel within the United States, its international coverage is somewhat limited. Moreover, some customers have experienced issues with their bookings being canceled without adequate notice.

User Experience:

Cheapair.com provides a smooth and hassle-free booking experience for its customers. The website's interface is designed to be intuitive and user-friendly, ensuring that customers can quickly find the cheapest flights, hotels, and rental cars for their travel needs. Additionally, the website's responsive design ensures that it is accessible from a range of devices, including smartphones and tablets.

Pricing and Value for Money:

Cheapair.com provides competitive prices for flights, hotels, and rental cars, making it an attractive option for budget-conscious travelers. Additionally, the website's Best Price Guarantee ensures that customers always receive the best deals on their bookings. Overall, Customers will find that Cheapair.com provides good value for money.

Alternatives:

Alternative online travel agencies to consider include Expedia, Kayak, and Orbitz. Each of these platforms provides competitive pricing and a wealth of travel-related services.

Customer Service:

Cheapair.com is known for its excellent customer service. The company offers a 24-hour customer service hotline to assist customers with any booking or travel-related queries. Additionally, the website's online help center provides answers to frequently asked questions, providing customers with a quick and easy way to troubleshoot their issues.

Product Quality and Selection:

Cheapair.com offers a wide range of flights, hotels, and rental cars to choose from, ensuring that customers can find the right options for their travel needs. Additionally, the website's user-friendly interface ensures that customers can easily filter and sort search results to find the most suitable travel options.

Website Usability:

Cheapair.com's website is user-friendly and easy to navigate. Customers can quickly find flights, hotels, and rental cars, filter their search results, and save their booking preferences for future reference. Additionally, the website's responsive design ensures that it is accessible from a range of devices.

Returns and Exchanges:

Customers can cancel or change their bookings on Cheapair.com, subject to the terms and conditions of the specific booking. However, customers should be aware that canceling or changing a booking may incur additional fees.

Promotions and Discounts:

Cheapair.com regularly offers promotions and discounts on flights, hotels, and rental cars. Customers can sign up for the company's newsletter to receive notifications of these special offers.

Reputation:

Cheapair.com has a good reputation within the travel industry, with a focus on providing excellent customer service and competitive pricing. Additionally, the company's Best Price Guarantee ensures that customers get the best deals on all bookings.

Payment Options:

Customers can pay for their bookings on Cheapair.com using a range of payment methods, including major credit cards, PayPal, and Apple Pay.

Loyalty Programs:

Cheapair.com does not currently offer a loyalty program. However, customers can sign up for the company's newsletter to receive updates on promotions and special offers.

Customer Reviews:

Customer reviews of Cheapair.com are generally positive, with customers praising the company's competitive pricing, excellent customer service, and user-friendly website. However, some customers have raised concerns about canceled bookings and limited international coverage.

Community Involvement:

Cheapair.com is committed to environmentally sustainable travel, and the company offers a carbon offset program to help customers reduce their carbon footprint while traveling.

Shipping and Costs:

As an online travel agency, Cheapair.com does not provide physical shipping. However, customers may incur additional fees for changes or cancellations to their bookings, as well as for baggage fees, in-flight meals, and other travel-related expenses.

Cheapair Recent User Reviews

User Rating

5 stars

89

4 stars

13

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Reviewer Name: customer

Review Submission Date: 2022-12-07

Review Title: I have been using cheapair.com for…
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Review Description: I have been using cheapair.com for years and never had an issue. It’s my go to site for airline tickets.

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Reviewer Name: customer

Review Submission Date: 2022-12-06

Review Title: Easy purchase
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Review Description: Everything was great except you have to purchase your bags directly from the airline in a separate transaction

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Reviewer Name: Divina, PT

Review Submission Date: 2022-12-05

Review Title: Our flight was changed from late…
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Review Description: Our flight was changed from late afternoon to the morning flight, and no notification was offered. Arrived at the airport with a missed flight and had to rebook, therefore having to pay more.

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Reviewer Name: Rishikesh

Review Submission Date: 2022-12-05

Review Title: service was excellent
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Review Description: service was excellent. cheap air service is great will choose for all my travel needs.

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Reviewer Name: customer

Review Submission Date: 2022-12-05

Review Title: It was very easy to navigate through…
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Review Description: It was very easy to navigate through the choices, get insured and make the purchase

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Reviewer Name: pamela g fix

Review Submission Date: 2022-12-04

Review Title: Flight times
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Review Description: Best flight times. It takes me 2hours to get to the airport so flight times are important to me

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Reviewer Name: Dorothy

Review Submission Date: 2022-12-03

Review Title: It was very easy for me to make my…
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Review Description: It was very easy for me to make my airlines reservations. I am not computer savvy, so it was pretty simple.

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Reviewer Name: S Bernard

Review Submission Date: 2022-12-02

Review Title: Excellent Customer Service
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Review Description: The CheapAir rep was very helpful. It was easy to reach them via the phone number that was provided in the confirmation email. This was my first time booking via CheapAir. and I had a good experience.

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Reviewer Name: Sonya

Review Submission Date: 2022-12-01

Review Title: I was able to locate my vacation at the last minute.
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Review Description: I was able to booked my last minute flight, time and date to flight together with my big sister, whom had already purchase her tickets two days ago. I was able to book the same flight as her. So glad that there was availability.

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Reviewer Name: Shirley Saxton

Review Submission Date: 2022-12-01

Review Title: To get good service
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Review Description: Consultation with a representative, to change my initial air flight reservation!! He did it with no increase in flight fee!! Wonderful!!!