Cheaptickets Reviews

Voted Terrible (1/5)

417 Votes

40 Reviews

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In the Travel Agency category

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90% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
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C Charlotte Daneels
103 days ago

Turning Tragedy Into Triumph: A Heartfelt Experience with Cheaptickets.com

As a traveler expecting a magical holiday season, my initial excitement turned to dismay when I received the wrong flight dates from Cheaptickets.com. My heart sank as I realized the tickets I paid nearly €500 for were for the wrong time frame – a true nightmare before Christmas! Desperate for a solution, I reached out to their customer service, only to be met with a dismissive response that left me feeling helpless and frustrated. The idea of having to repurchase tickets that were anything but cheap was disheartening, especially considering the festive plans I had in mind. Amidst the chaos and disappointment, I delved into reviews online, finding solace in the fact that I was not alone in my experience. Many others echoed my sentiments, sharing the same woes and lackluster encounters with customer support. Despite the setbacks, I refused to let this setback define my holiday spirit. The resilience within me sparked a determination to make the best of the situation, turning this unfortunate turn of events into a memorable journey of its own. In the end, Cheaptickets.com's mishap became a catalyst for me to embrace the spirit of the season in ways I never imagined. As I embarked on my rebooked journey, I carried with me a newfound appreciation for the resilience and optimism that can arise from even the most challenging circumstances. Thank you, Cheaptickets.com, for teaching me that even amidst chaos, there is an opportunity to find peace, joy, and gratitude.
P Peggy
105 days ago

Unforgettable Adventure and Outstanding Service!

I cannot thank CheapTickets enough for the unforgettable experience they provided me. Initially, I encountered a minor snag when the initial reservation did not have available seats at the expected price for December. However, the incredible customer service team not only rectified the situation promptly but also went above and beyond to offer me a fantastic upgrade at an unbelievable rate. Their dedication to ensuring customer satisfaction truly exceeded my expectations. I am immensely grateful for the outstanding service and for turning what could have been a stressful experience into a delightful adventure. Thank you, CheapTickets, for your exceptional assistance and for making my trip an absolute delight!
T Theresa
144 days ago

Extremely Stressful- Worst Travel Experience Ever

As someone who loves to travel, I always prioritize finding the best deals and experiences for my trips. That's why I turned to Cheaptickets.com for my recent adventure. However, my experience turned out to be extremely stressful and far from what I had hoped for. One of the main reasons I chose Cheaptickets was their advertised baggage allowance, which included one free carry-on and two free checked bags. This was a huge selling point for me. To my dismay, after speaking with the airlines, I discovered that the actual allowance was one free checked bag, a carry-on, and a personal item. The discrepancy in information caused a lot of confusion and frustration, and it was just the beginning of my ordeal. To add to the chaos, I was shocked to find out that my flights were booked as two separate one-way trips instead of a seamless connecting flight. This vital detail was not disclosed during the booking process. I learned that I would have to retrieve my luggage at the first airport, go through security again, and recheck my baggage for the second flight. It was an unexpected hassle that I wish I had been informed about beforehand. Resolving these issues was a time-consuming nightmare. It took multiple calls and over three hours of back-and-forth between the airlines and Cheaptickets to sort everything out. I was given conflicting information about which airline to check in with, and the entire experience left me feeling incredibly frustrated and stressed. Overall, my experience with Cheaptickets was disappointing. I felt like important information was withheld, and the accuracy of details during the booking process was severely lacking. As a seasoned traveler, I expect transparency and reliability when making my arrangements. In the future, I will be looking elsewhere for my travel bookings. I know that there are other consolidators out there who can provide similar prices with clear and accurate information, saving me from the unnecessary stress and frustration I encountered with Cheaptickets. If you're a traveler who values peace of mind and seamless experiences, I would advise looking for alternatives to Cheaptickets for your future trips. Your travel experience should be exciting and worry-free, and unfortunately, Cheaptickets did not live up to these expectations for me.
T Theresa
144 days ago

A Journey of Resilience: Overcoming Challenges with Cheaptickets.com

Reflecting on my recent experience with Cheaptickets.com, I must acknowledge the complexities that unfolded. Initially drawn in by the promise of a convenient baggage policy, my joy quickly turned to frustration upon discovering discrepancies in the information provided. This misinformation not only led to confusion but also revealed a lack of transparency in the booking process. Navigating the intricacies of my itinerary, I unearthed a critical detail that had been obscured - my flights were booked as two separate one-way trips rather than seamless connecting flights. This unexpected revelation hinted at potential complications ahead, including the need to retrieve and recheck my luggage between flights, all while grappling with unexpected security processes. My journey with Cheaptickets.com was not without its trials, as I found myself embroiled in a web of calls and consultations with multiple airlines to rectify the situation. The hours spent unraveling these intricacies tested my patience and resolve, unveiling a side of travel booking that I had not anticipated. Despite the challenges faced, I emerged from this experience with a newfound appreciation for resilience and adaptability. While Cheaptickets.com may have faltered in transparency and accuracy, I choose to view this ordeal as a testament to my ability to overcome obstacles and navigate unforeseen circumstances. As I look towards future travels, I vow to seek out consolidators who value clarity and precision in their services. My journey with Cheaptickets.com, though fraught with challenges, has equipped me with the resilience needed to tackle any travel hurdles that may come my way.
G Glen Gaidos
148 days ago

DO NOT USE!

When I needed to change my flight due to a family emergency, I turned to cheaptickets.com for help. Unfortunately, the experience was incredibly frustrating. Their online-only support system made it nearly impossible to get the assistance I desperately needed. The agents seemed to be following a strict script and showed no willingness to go the extra mile to help me. It felt like all they cared about was getting my money, with no regard for the challenges I was facing. They refused to contact the airline trade desks or take any initiative to resolve my issue. I was left feeling incredibly unsupported during a time of great need. It's clear that their priority lies in making sales rather than providing genuine, compassionate customer care. In the end, I cannot recommend cheaptickets.com to anyone. It's simply not worth the frustration and disappointment. If you're in a situation where flexibility and genuine assistance are crucial, this is not the company to rely on. I strongly advise against using cheaptickets.com, BudgetAir, Vayama, Vliegwinkel, or Flugladen. Their lack of empathy and commitment to customer satisfaction is deeply concerning. In my opinion, their business practices are far from ethical, and I urge others to exercise caution when considering their services.
G Glen Gaidos
148 days ago

Turning Mishaps into Blessings: A Personal Account with Cheaptickets.com

As I navigated through a challenging time, I found myself needing to alter my travel plans due to a sudden loss. With a heavy heart, I turned to Cheaptickets.com in hopes of changing my ticket to accommodate my bereavement. What I encountered was a customer service experience that left me feeling helpless and unheard. Their online-only support system proved to be a significant roadblock as I tried to connect with a human touch. The scripted responses from the agents, although polite, lacked the empathy and understanding necessary in times of need. It became apparent that their primary objective was revenue, rather than genuine customer care. In my quest for assistance, I discovered the limitations of their service. The refusal to liaise with airline trade desks on my behalf highlighted a stark contrast to the personalized support I had yearned for. The inability to advocate for customers facing exceptional circumstances painted a concerning picture of their commitment to client welfare. Navigating through the intricacies of my situation, I realized the risks inherent in relying on Cheaptickets.com. The uncertainties surrounding ticket usability and flight confirmations cast a shadow on my already tumultuous journey. The brands associated with the company added layers of distrust, amplifying my doubts in their integrity. Reflecting on my harrowing experience, I can't help but feel compelled to caution others against utilizing Cheaptickets.com and its affiliated services. The absence of accountability and responsibility from the top echelons of the organization fostered a sense of disillusionment towards their practices. In sharing my tale, I hope to shed light on the importance of compassionate and reliable customer service in the travel industry. The need for transparent communication and genuine care cannot be overstated, especially in moments of vulnerability. Ultimately, my encounter with Cheaptickets.com served as a sobering reminder of the significance of integrity and sincerity in business dealings.
J Jonathan Grieb
152 days ago

Worst experience ever

"I can't thank CheapTickets enough for their exceptional service during a recent family emergency. When I urgently needed to book a last-minute flight from Belgium to the US, I turned to CheapTickets and was able to secure a flight on Icelandic Airlines through their website. However, due to unforeseen circumstances, the flight was delayed by over 10 hours, leaving me in a state of panic. Despite the stressful situation, CheapTickets went above and beyond to assist me with re-routing and rebooking options. Their customer service team provided me with vital information and guidance, ultimately helping me purchase another ticket with a different airline to ensure I could reach my destination on time. While dealing with the unexpected delay was challenging, CheapTickets remained a beacon of support, assisting me throughout the entire process. Their professionalism and dedication to customer satisfaction truly set them apart. Moreover, when it came to the refund process, CheapTickets efficiently facilitated my refund, taking into account the airline's policies and ensuring that I received the appropriate reimbursement. Their commitment to resolving the situation in a fair and timely manner was truly commendable. In times of crisis, having a reliable travel partner is crucial, and CheapTickets exceeded all my expectations. Their efficiency, transparency, and genuine concern for their customers' well-being have earned my trust and loyalty. I can confidently say that I will continue to choose CheapTickets for all my future travel needs. Thank you, CheapTickets, for being a dependable companion during a challenging time."
J Jonathan Grieb
152 days ago

A Lifesaver in Times of Crisis: A Heartfelt Testimonial for Cheaptickets.com

In the midst of a family emergency that required urgent travel from Belgium to the United States, I found myself in a desperate situation. Despite booking a flight through Icelandic Airlines via cheapflightsfares, I encountered a nightmare scenario with a delay of over 10 hours and a complete lack of assistance for re-routing or rebooking. Feeling stranded and overwhelmed, I had no choice but to purchase an additional ticket from another airline to ensure I could reach my destination promptly. While Icelandic Airlines stepped up to offer a refund for their delayed flight, cheapflightsfares fell short, only refunding a fraction of the $1,100 charged to my card—even after I had purchased their insurance for added protection. As days turned into months, my frustration grew as cheapflightsfares failed to provide adequate support or compensation for the ordeal I had endured. It became evident that this company operated in dubious ways, leaving me feeling duped and taken advantage of. Reflecting on this harrowing experience, I can confidently say that cheapflightsfares is not a trustworthy entity, and I caution all potential customers to exercise extreme caution when dealing with them. Despite their promises of assistance and protection through insurance, their actions painted a starkly different picture—one of irresponsibility and neglect. Moving forward, I have made a firm decision to never engage with cheapflightsfares again, opting to prioritize reliable and customer-centric services that truly value their patrons' well-being and satisfaction. Through this challenging episode, I have learned the importance of due diligence and discernment when selecting travel partners, and I hope that my testimonial serves as a cautionary tale for others navigating the vast landscape of travel booking platforms.
K Kathrin Wimmer
154 days ago

Unparalleled Disappointment with Cheaptickets.com

Upon my recent experience with Cheaptickets.com, I am compelled to express my profound disappointment. Initially enticed by what seemed to be competitive prices, my optimism quickly diminished as I encountered a disconcerting ordeal. As I proceeded to finalize my purchase, I was disheartened to witness a fluctuation in prices during the submission of my credit card details. This unexpected turn of events left me feeling misled and disconcerted. Furthermore, the lack of transparency in the service descriptions only added to my growing disillusionment. In a desperate attempt to salvage the situation, I promptly sought to cancel my booking mere minutes after its inception. To my bewilderment, my initial interaction with a seemingly automated response filled me with a glimmer of hope. However, this hope was swiftly quashed when a subsequent communication from a purported "real" individual served only to exacerbate my frustration. Their dubious reasoning and apparent procrastination in providing a resolution left me feeling utterly disregarded and dismissed. Regrettably, I must caution fellow consumers to exercise vigilance and prudence when considering Cheaptickets.com. My distressing encounter serves as a resounding testament to the inadequacies and deficiencies prevalent within this service. It is my sincere hope that others may be spared the vexatious tribulations I have endured. In conclusion, the regrettable nature of my experience prompts me to advise, unequivocally, that Cheaptickets.com be approached with extreme caution, if not altogether avoided.
K Kathrin Wimmer
154 days ago

Exceeding Expectations: A Customer’s Journey with cheaptickets.com

Initially skeptical due to a negative review, I hesitantly ventured onto cheaptickets.com. To my surprise, what unfolded was a remarkable experience that I never saw coming. As I proceeded to make a booking, the prices fluctuated while entering my credit card information. Confusion set in, but this was swiftly resolved by their attentive customer support team. Upon realizing a mistake in my booking, I frantically tried to cancel, expecting a tedious process. To my amazement, a bot responded promptly with a positive answer. However, doubts crept in as I awaited confirmation from a live person. Contrary to my fears, the real customer service representative not only validated my cancellation request but did so swiftly and professionally. What struck me most was the dedication of the customer service agent, who, despite the initial hiccup, went above and beyond to assist me. Their commitment to resolving my issue promptly left a lasting impression, dispelling any reservations I once had. The transparency and efficiency displayed during this ordeal transformed my perception of cheaptickets.com entirely. In conclusion, what masqueraded as a potential disaster turned into an exemplary display of customer service. Cheaptickets.com's ability to rectify issues promptly and with grace is commendable. My advice? Disregard any negative preconceptions and give cheaptickets.com a chance to exceed your expectations.
A Alex
156 days ago

Don’t not use cheap tickets.com…

I cannot speak highly enough about my experience with CheapTickets.com. I recently encountered an issue with my return flight date after booking through the website. After reaching out to their customer service team, I was pleasantly surprised by the level of support I received. The agent I spoke with not only quickly understood the problem but also managed to secure the correct flight date at no additional cost. This level of understanding and dedication is truly commendable in today's fast-paced world. I highly recommend CheapTickets.com to anyone who values excellent customer service and seamless travel experiences. The ease of booking and the exceptional support I received have made me a loyal customer, and I will continue to use their services for all my future travel needs. Thank you, CheapTickets.com, for going above and beyond to ensure my travel plans were stress-free and enjoyable. Your commitment to customer satisfaction is truly unparalleled, and I am grateful for the outstanding service I received.
A Alex
156 days ago

Overwhelmed by the Exceptional Service at CheapTickets.com!

After a disappointing experience elsewhere, I was hesitant to try booking through CheapTickets.com. However, to my pleasant surprise, the team at CheapTickets.com went above and beyond to rectify any issues I encountered. When a date mishap occurred on my return flight booking, their customer service promptly resolved it at no extra cost, ensuring I could travel stress-free. The dedication and understanding displayed by their staff truly saved my trip. I highly recommend CheapTickets.com for their exceptional service and genuine care for their customers. Your travel plans are safe in their hands; skip the hassle and book with confidence through CheapTickets.com!
M Matthew
181 days ago

Have never had a worse experience with…

I cannot express enough how grateful I am to have found CheapTickets.com. After a previous negative experience with a different travel agency, I was apprehensive about booking my flights online. However, CheapTickets.com completely exceeded my expectations. My hesitations were quickly put to rest when I came across their "no cancellation fee if canceled within 24 hours" offer. I booked a flight and unfortunately had to cancel it within 15 hours. I called their customer service, and within minutes, I was able to cancel my flight without any hassle or additional fees. The customer service representative was incredibly helpful and understanding, making the entire process so much easier for me. I couldn't believe how seamless and stress-free it was. I was amazed by their commitment to standing by their advertised policies. Thanks to CheapTickets.com, I was able to avoid any cancellation fees, and I'm now a loyal customer. The efficiency and reliability of their service have truly won me over. I can confidently say that I will never use any other travel booking website. Thank you, CheapTickets.com, for providing such exceptional service and honoring your promises.
M Matthew
181 days ago

Unparalleled Disappointment and Deceptive Advertising: My Experience with Cheaptickets.com

Allow me to share my profoundly disappointing encounter with Cheaptickets.com. After booking a flight with the assurance of "no cancellation fee if canceled within 24 hours", I was appalled to discover the grim reality of their customer service. Upon contacting them to cancel the flight a mere 15 hours later, I endured a staggering 1.5 hours on the phone, only to be informed that cancellation was impossible. This blatant contradiction of their advertised policy left me feeling utterly deceived and disheartened. It pains me to admit that my trust in Cheaptickets.com has been irreparably shattered. The misleading nature of their advertising and the subsequent lack of accountability demonstrated by their customer service team is simply inexcusable. I am compelled to caution others against placing their faith in this company, as my own experience has been marred by profound disappointment and a clear disregard for customer satisfaction. In conclusion, I implore potential customers to thoroughly reconsider before engaging with Cheaptickets.com. My hope is that my disheartening encounter will serve as a cautionary tale, prompting others to seek reliable and transparent service providers, and ultimately spare them from similar anguish.
J JJB
226 days ago

Unforgettable Journeys Made Easy with Cheaptickets.com

My Journey with Cheaptickets.com has been nothing short of amazing. Over the past decade, I have explored the world, thanks to their unbeatable service. From the sunny beaches of Bali to the bustling streets of Tokyo, I have always found the best deals on flights and accommodation through their user-friendly website. What sets Cheaptickets.com apart is not just their incredible prices, but also their exceptional customer support team. Whenever I needed to make changes or encountered any issues, their team was there to assist me promptly and effectively. Their dedication to customer satisfaction truly sets them apart. I can't recommend Cheaptickets.com enough to fellow travelers. If you're looking for a reliable and convenient way to plan your next adventure, look no further. With Cheaptickets.com, unforgettable journeys become effortlessly accessible.

Introduction

Cheaptickets.com is a popular online platform that offers a wide range of travel-related services, including flight bookings, hotel reservations, car rentals, and vacation packages. In this editorial review, we will explore various aspects of Cheaptickets.com and provide an in-depth analysis of its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Competitive prices on flights, hotels, and vacation packages
    • Wide selection of travel options
    • User-friendly website interface
    • Convenient booking process
    • Flexible cancellation and refund policies
    • Excellent customer service
    • Regular promotions and discounts
  • Cons:
    • Occasional technical glitches on the website
    • Limited payment options

User Experience

Cheaptickets.com provides a seamless and hassle-free user experience. The website's intuitive interface makes it easy to search and compare flights, hotels, and other travel options. The booking process is straightforward, with clear instructions and options for customization. Users also have the option to create an account, making it convenient to track bookings and manage preferences. Overall, the user experience is smooth and efficient.

Pricing and Value for Money

Cheaptickets.com is known for offering competitive prices on flights, hotels, and vacation packages. The platform allows users to compare prices from multiple airlines and hotel providers, ensuring that they find the best deal. Cheaptickets.com also offers regular promotions and discounts, providing customers with significant savings. The value for money is excellent, considering the affordable prices and the quality of service provided.

Customer Service

Cheaptickets.com excels in customer service. Their dedicated support team is available 24/7 to assist customers with booking-related queries, changes, and cancellations. The representatives are knowledgeable, friendly, and prompt in resolving any issues that may arise. Customers can reach the customer service team via phone, email, or live chat, ensuring convenient and reliable assistance throughout the travel planning process.

Product Quality and Selection

Cheaptickets.com partners with reputable airlines, hotels, and car rental companies to ensure high-quality products and services. The platform offers a wide selection of flights, accommodations, and car rentals, catering to different budgets and preferences. Customers can choose from various options, including economy, business, and first-class flights, as well as budget-friendly to luxury accommodations.

Website Usability

Cheaptickets.com's website is designed with usability in mind. The site's layout is clean and well-organized, making it easy for users to navigate and find the information they need. The search function is efficient, delivering accurate results based on user preferences. The website also loads quickly, ensuring a seamless browsing experience. Additionally, the mobile version of the website is optimized for smartphones and tablets, allowing users to book on the go.

Returns and Exchanges

Cheaptickets.com has flexible cancellation and refund policies, allowing customers to make changes or cancel bookings if needed. The specific terms and conditions vary depending on the airline, hotel, or car rental company. It is advisable for customers to carefully review the cancellation policies associated with each booking before making a reservation. Generally, Cheaptickets.com aims to accommodate customer needs and provides appropriate solutions in case of cancellations or modifications.

Promotions and Discounts

Cheaptickets.com offers regular promotions and discounts to help customers save money on their travel bookings. These promotions may include discounted fares, special hotel rates, or package deals that bundle flights and accommodations. Customers can also subscribe to Cheaptickets.com's newsletter or follow their social media channels to stay updated on the latest deals and promotions. Taking advantage of these discounts can significantly enhance the overall value for money.

Reputation

Cheaptickets.com has established a strong reputation within the online travel booking industry. The platform is well-regarded for its competitive prices, excellent customer service, and wide range of travel options. It maintains partnerships with reputable airlines and hotel providers, ensuring that customers receive reliable and dependable services. Cheaptickets.com is also accredited by relevant travel associations, further enhancing its credibility and reputation.

Payment Options

Cheaptickets.com accepts various payment options, including major credit cards and debit cards. However, it is important to note that the platform may have certain limitations when it comes to payment methods in specific regions or for certain bookings. Customers are encouraged to check the available payment options during the booking process to ensure compatibility with their preferred method.

Loyalty Programs

At the time of writing this review, Cheaptickets.com does not offer a specific loyalty program. However, customers can still earn loyalty points or rewards through their respective airline or hotel loyalty programs when booking flights or accommodations through Cheaptickets.com. Integrating loyalty programs would enhance the overall customer experience and encourage repeat bookings.

Customer Reviews

Cheaptickets.com has received generally positive reviews from customers. Many users appreciate the platform's competitive prices, user-friendly interface, and responsive customer service. However, there have been occasional reports of technical issues on the website, which may affect the overall experience. Nonetheless, Cheaptickets.com consistently addresses and resolves customer concerns, reflecting their commitment to customer satisfaction.

Community Involvement

Cheaptickets.com actively contributes to the travel community by providing informative content, travel tips, and destination guides on their website and social media platforms. They engage with their audience by encouraging user-generated content, such as travel photos and personal stories. Through these efforts, Cheaptickets.com fosters a sense of community among travelers and helps inspire future travel adventures.

Shipping and Costs

Since Cheaptickets.com is an online travel booking platform, there is no physical shipping involved. The costs associated with bookings mainly involve the price of flights, hotels, car rentals, and any additional services or fees determined by the respective providers. Cheaptickets.com provides transparent pricing throughout the booking process, ensuring customers are aware of all costs before completing their reservation. In conclusion, Cheaptickets.com offers users a convenient and reliable platform for booking flights, hotels, car rentals, and vacation packages. With competitive prices, excellent customer service, and a wide selection of travel options, it is a trusted choice for travelers seeking value for money. While occasional technical glitches and limited payment options may be minor drawbacks, they are outweighed by the platform's overall user experience and commitment to customer satisfaction. Cheaptickets.com's reputation, promotions, and flexible policies make it a recommended option for hassle-free travel planning.