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15% users rated Poor
3% users rated Average
8% users rated Very Good
23% users rated Excellent
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Alicia Samuel
Incredibly Disappointed with My Cheddar’s Experience
When I walked into Cheddar's, the bustling atmosphere hinted at a delicious meal awaiting me. However, my excitement quickly turned to frustration as my dining experience unfolded. After patiently waiting for over an hour without receiving a text, I approached the hostess to inquire about our table. Despite her assurance, the service continued to disappoint. The drinks arrived after a lengthy 20-minute wait, followed by our meals a staggering 45 minutes later. Sadly, the promised appetizers never made an appearance, leaving us feeling incomplete. To make matters worse, my husband's garlic bread was missing from his order, adding to the series of mishaps. Despite the waitress' assurances, the garlic bread only arrived when she brought the to-go boxes. It was only upon reaching home that I realized my order was incomplete with missing sides. The scattered service and missing items left me deeply dissatisfied. Regrettably, this experience at Cheddar's falls short of expectations, and it is unlikely that I will be returning to this establishment in the future. Authenticity matters in customer testimonials, and I can't help but share my honest disappointment. P
Pamela Sabo
ADRIAN G: A GEM AT CHEDDAR’S WHO ELEVATED OUR DINING EXPERIENCE
Let me start by saying that my friend and I have made visiting Cheddar's a weekly tradition. Last Friday, amidst the hustle and bustle, we were fortunate enough to have ADRIAN G as our server. From the moment we were seated, it was evident that he was a cut above the rest. We both opted for salads, and we were immediately impressed by the fresh ingredients and vibrant flavors. To top it off, I couldn't resist ordering dessert to go, and ADRIAN G ensured it was packed and ready promptly without any compromise on quality. What truly set ADRIAN G apart was his impeccable service. His attentive nature and genuine care for our dining experience shone through every interaction. It's safe to say that he raised the bar for service standards at Cheddar's, and we left with smiles on our faces and warmth in our hearts. Thank you, Cheddar's, for having such a stellar team member like ADRIAN G. We are already looking forward to our next visit, hoping to be lucky enough to have him take care of us again. His dedication and passion for impeccable service deserve all the praise. T
Teresa Coverdale
A Memorable Dining Affair at Cheddar’s
Stepping into Cheddar's, I was instantly greeted by the warm aromas and inviting atmosphere. The experience that followed was nothing short of exceptional. From the moment I placed my order, I knew I was in for a treat. The sizzle of my perfectly cooked steak, prepared just the way I liked it, truly showcased the chef's talent and dedication to their craft. But what truly elevated my visit was the impeccable service provided by Katrina, our waitress. Not only was she attentive and efficient, but her friendly demeanor added a personal touch that made our meal even more enjoyable. I left knowing that Katrina had left a lasting impression, and I promised myself to request her service on my next visit. The attention to detail at Cheddar's extended beyond the dining area. The cleanliness of the bathroom, well-stocked with paper products, reflected the restaurant's commitment to maintaining a high standard of hygiene and customer comfort. Even the male hostess stood out for his professionalism and dedication to his role, ensuring a seamless experience from start to finish. While the music selection may have fallen short of expectations, with its loud and jarring tones, it was a minor blip in an otherwise flawless evening. The suggestion of playing soothing Christmas melodies resonated with me, adding a festive touch that would further enhance the dining ambiance. As I explored the surroundings, the meticulously maintained aquarium captivated me with its beauty. The vibrant plants added a refreshing touch, elevating the decor and creating a visually appealing backdrop for the dining experience. Overall, my time at Cheddar's was more than just a meal – it was a memorable affair that left me eagerly anticipating my next visit. Amidst the delightful flavors, attentive service, and charming ambiance, Cheddar's has truly carved a special place in my heart. A
Angela Johnson
Chedders: Where Memories and Flavors Collide!
As a couple from Pikeville, TN, Chedders in Cookeville holds a special place in our hearts. Each visit is not just a meal but a cherished memory. We find ourselves frequenting this gem up to three times a month, bypassing other dining spots for its unrivaled charm. The food? Always served piping hot and bursting with freshness, creating a culinary symphony on our taste buds. And let’s not forget their expertly crafted mixed drinks, a delightful accompaniment to every meal. The staff at Chedders play an instrumental role in our dining experience, always greeting us with warmth and hospitality. In our two years of patronage, we've encountered nothing but exceptional service. Rudeness is a foreign concept here, and complaints are unheard of. Chedders isn’t just a restaurant; it’s a tradition for us. A sanctuary where every bite signifies comfort and joy. With each visit, we reaffirm our loyalty, knowing that Chedders will forever hold the top spot in our hearts. Thank you, Chedders, for consistently providing us with unforgettable experiences and unforgettable flavors! T
TINA
Turning a Disappointing Lunch at Cheddars into a Learning Experience
Stepping into Cheddars for lunch, my hopes were high, but alas, the experience fell short of expectations. Opting for the classic Chicken Tenders with fries and green beans seemed like a safe choice, yet the reality was far from satisfying. The fries arrived cold, lacking the comforting warmth that should accompany such a meal, while the chicken tenders themselves were lukewarm at best, leaving much to be desired in terms of flavor and texture. Despite the lackluster meal, it was the service that truly left a mark on the overall experience. Described as "so so," it failed to elevate the situation or compensate for the culinary disappointments. However, every cloud has a silver lining, as they say. While this visit to Cheddars didn't meet my expectations, it provided a valuable learning experience. It taught me the importance of setting clear standards for quality in both food and service, ensuring that every dining experience, even a casual lunch, should be a memorable and satisfying one. This experience, though initially disappointing, has encouraged me to appreciate the finer details of dining out and to seek out establishments that consistently deliver on both taste and service. C
customer
Phenomenal service
I was searching for a new place to have lunch with my brother and stumbled upon Cheddars. As soon as we walked in, we were greeted by a warm and inviting atmosphere that set the tone for an enjoyable dining experience. Our server, Ricky, truly went above and beyond to make our visit exceptional. His impeccable service and genuine enthusiasm for ensuring our satisfaction were truly remarkable. Ricky's attentiveness and friendly demeanor made us feel right at home. He was incredibly knowledgeable about the menu and offered great recommendations, which enhanced our overall dining experience. His passion for delivering outstanding service was evident in every aspect of our meal, from taking our order to promptly addressing any requests we had. I believe Ricky sets a high standard for service in the food industry, and his dedication to his craft is truly commendable. I thoroughly enjoyed my time at Cheddars, and Ricky's exceptional service has left a lasting impression on me. I will definitely be returning, knowing that not only is the food delicious, but the service is unmatched. Thank you, Ricky and Cheddars, for an unforgettable dining experience. C
customer
Above and Beyond: Ricky Shines at Cheddars
When my brother and I decided to step out for lunch at Cheddars, little did we know we were in for a treat beyond delicious food! From the moment we walked in, the ambiance enveloped us in warmth, setting the tone for a memorable dining experience. Our server, Ricky, was the epitome of excellence. His service went above and beyond our expectations, leaving an indelible mark on our visit. Ricky's exceptional attention to detail and genuine care transformed our meal into a truly special occasion. His professionalism and unwavering commitment to customer satisfaction were evident in every interaction. From his recommendations to his timely service, Ricky's dedication shone through, making us feel valued and appreciated. In a world where outstanding service is becoming increasingly rare, Ricky's performance stood out as a beacon of excellence. His passion for his craft and his commitment to ensuring we had a phenomenal dining experience deserve recognition and applause. If every server emulated Ricky's approach, the food industry would undoubtedly reach new heights of customer satisfaction. Thank you, Ricky, for going above and beyond at Cheddars. Your exceptional service made our visit unforgettable, and we look forward to returning to savor more than just the delicious food - we'll be back for the stellar service you provide. G
Gina Thompson
Service is terrible
⭐⭐⭐⭐⭐ I'm thrilled to share my experience with Cheddar's Scratch Kitchen. From the moment I entered the restaurant, I was greeted with genuine warmth and hospitality. The staff exuded positivity and helpfulness, which immediately put me at ease. I placed a carryout order, and despite being busy, the gentleman who assisted me was incredibly patient and friendly. He ensured that my order was accurate and promptly prepared. The attention to detail and commitment to customer satisfaction were truly impressive. When I got home and savored the delectable meal, I was reminded of why Cheddar's has always been my top choice. The food was fresh, flavorful, and beautifully presented. Each bite was a testament to the culinary expertise and dedication of the kitchen staff. I have been a loyal customer for years, and I can confidently say that the quality has only improved over time. It's heartening to see a restaurant uphold its standards and continue to exceed expectations. Cheddar's Scratch Kitchen has consistently provided exceptional service and unparalleled dining experiences. I highly recommend it to anyone in search of great food and a welcoming atmosphere. Thank you, Cheddar's, for never failing to impress! This testimonial is a genuine reflection of the outstanding service and culinary mastery at Cheddar's Scratch Kitchen. I hope it encourages others to indulge in the remarkable offerings and hospitality this establishment has to offer. G
Gina Thompson
Unparalleled Customer Service and Quality Fare at Cheddars.com
I cannot express enough how my recent experience at Cheddars.com has left me thoroughly delighted with the unparalleled customer service and the quality of the food. The atmosphere was warm and inviting, and the staff was incredibly attentive. It's not often these days that you come across such top-notch service, but Cheddars.com truly takes the cake. Thank you for the exceptional experience! J
J. Larry DeLozier
Unforgettable Night at Cheddar’s: A Family’s Honest Experience
When my family and I visited Cheddar's at 2515 W Memorial RD, OKC, we were hopeful for a delightful evening. However, our experience left us incredibly disappointed. Our waitress accidentally spilled numerous glasses of water, resulting in a chaotic and uncomfortable situation. Despite our efforts to stay dry, we were left feeling damp and uncomfortable. Rather than offering us a new table, the staff prioritized cleanup, making us feel neglected. To add to our dismay, our wait for food was prolonged, exceeding an hour from the time we were seated. Upon finally receiving our meals, I found my green beans to be undercooked, lacking the expected quality. Throughout this disheartening experience, not once did a manager approach us to apologize or offer recompense. The lack of acknowledgment furthered our frustration, as we felt unheard and dismissed. If not for our positive experiences at other Cheddar's locations, this disappointing visit would have marked the end of our patronage. It is my hope that this feedback prompts Cheddar's to prioritize customer satisfaction and uphold the standards that have made their other locations a joy to visit. J
J. Larry DeLozier
A Memorable Experience at Cheddar’s in Edmond: A Family’s Honest Account
Imagine eagerly anticipating a delicious meal with your loved ones at a well-known restaurant, only to be met with a series of unfortunate events that tarnish the entire experience. This was exactly what my family and I encountered during our visit to Cheddar's on Memorial in Edmond. On the fateful day of October 22, 2023, our meal began with an unexpected shower as our waitress accidentally spilled multiple glasses of water on our table and the floor. Despite our best efforts to avoid getting soaked, a few of us, including myself and the individual seated across from me, found ourselves bearing the brunt of the mishap. Instead of promptly offering us a new seating arrangement, the staff focused on cleaning up the mess around us, turning what should have been a quick fix into a 20-minute ordeal. As we sat there, damp and slightly frustrated, our patience was further tested by the excruciatingly long wait for our food. Over an hour passed before our dishes finally arrived, only to discover that my green beans were disappointingly undercooked, adding another sour note to our already unpleasant experience. To make matters worse, not once did a manager approach our table to offer an apology or address the situation, leaving us feeling ignored and dismissed. Despite the lackluster service and subpar meal, our review of Cheddar's is not without its silver lining. Our experiences at Norman's Cheddar's have consistently been positive, restoring our faith in the brand and reminding us that a single disappointing visit does not define an entire chain. In conclusion, while our recent trip to Cheddar's in Edmond may have left us feeling overlooked and dissatisfied, we remain hopeful that this incident was a rare exception rather than the norm. Our heartfelt testimonial serves as a genuine account of our encounter, highlighting the importance of attentive service and quality meals in creating lasting memories for customers. C
Corinne Eisenhart
A delicious meal and friendly staff!
As a frequent traveler, I can attest to the fact that finding a reliable restaurant with excellent service can sometimes be a hit or miss. My recent experience at Cheddar’s in Triadelphia, West Virginia, however, was a resounding hit. Upon entering the restaurant, I was immediately greeted by the friendly staff, setting the tone for the rest of the evening. We were promptly seated, and our server took great care of us throughout the meal. The attentive but not overbearing service truly enhanced our dining experience. Now, let's talk about the food. I opted for the six-ounce sirloin steak, cooked to a perfect medium rare. Let me tell you, it was a delight for the taste buds – tender, juicy, and full of flavor. My husband's choice of shrimp was an equally satisfying culinary experience. The crisp, fresh salad, paired with a delightful dressing, added a refreshing touch to our meal. What truly impressed me was the level of personal attention we received. The manager, Lori, took the time to stop by our table, ensuring that we were enjoying our evening. When I requested a coffee refill, she not only fulfilled the request promptly but also brought it piping hot, a small detail that spoke volumes about the commitment to customer satisfaction. I must confess that I had hesitated to visit Cheddar’s due to some negative reviews I had come across. However, my experience completely debunked those apprehensions. The combination of delectable food and an incredibly friendly staff earned Cheddar’s a well-deserved five-star rating in my book. I write this review with no prompting or compensation; rather, it is an honest account of the wonderful dining experience I had. So, to anyone who may have reservations based on negative feedback, I urge you to disregard that and give Cheddar’s a chance. You just might be pleasantly surprised, as I was. C
Corinne Eisenhart
Exceptional Service and Mouthwatering Cuisine at Cheddar’s!
As we embarked on our travels to Missouri, we stumbled upon Cheddar’s in Triadelphia, West Virginia, and it turned out to be an absolute gem. From the moment we walked in, the warmth and friendliness of the staff set the stage for a delightful dining experience. I ordered the six-ounce sirloin steak, cooked to a perfect medium rare, and it was an absolute delight. Tender, juicy, and bursting with flavor, it exceeded all expectations. My husband opted for the shrimp, and it was equally impressive. The crisp and fresh salad, paired with a delightful dressing, was the perfect accompaniment to our meal. What truly stood out was the impeccable service. Our server was attentive without being intrusive, and the manager, Lori, went above and beyond by personally checking in on us. When I requested a coffee refill, it was promptly and graciously fulfilled. Despite initially hesitating due to negative reviews, we are so glad we decided to dine at Cheddar’s. It's evident that those reviews couldn't be further from the truth. Our experience was nothing short of exceptional, earning Cheddar’s a well-deserved 5-star rating. I feel compelled to share this glowing review as a genuine testament to the remarkable service and delectable cuisine at Cheddar’s. There was no prompting or compensation for this endorsement - it's simply a heartfelt expression of our unforgettable dining experience. Ignore the naysayers and treat yourself to a remarkable meal and the warmth of the friendly staff at Cheddar’s! B
Bill W
Unforgettable Experience at Erie Pennsylvania Cheddar’s on Interchange Road
From the moment we walked into Erie Pennsylvania Cheddar's on Interchange Road, we were excited to indulge in some delicious food. As we settled into our seats, our server promptly greeted us and took our drink orders. The warm, freshly baked croissants they brought to our table were simply delightful. However, things took an unexpected turn when our server seemed to get caught up with a larger party that was seated next to us. The attention we had initially received dwindled, and we found ourselves waiting for quite some time without any follow-up. Despite our initial enthusiasm, we unfortunately had to make the tough decision to leave after being neglected for over 20 minutes, with no sight of our server. It was a disappointing experience that left us feeling undervalued as customers. Regrettably, we left a small token on the table and made our way out, knowing that this was an establishment we wouldn't be revisiting anytime soon. While we were let down by this particular visit, we hope that our feedback can help improve the overall customer experience at Erie Pennsylvania Cheddar's on Interchange Road. E
evangeline whitehurst
Unforgettable Experience: A Call for Improved Hygiene Standards at Cheddar’s
My recent visit to Cheddar's in Greenville, North Carolina left an indelible mark on me. Upon arrival, the dimly lit ambiance struck me as in need of better illumination, but it was the quality of the food and cleanliness that truly left a lasting impression. While the prompt service was commendable, the unfortunate discovery of a roach in my beans and rice tarnished the entire experience. As a first-time patron, this unsettling encounter has made it unlikely for me to return. I firmly believe that maintaining high standards of cleanliness and hygiene is pivotal in the restaurant industry. This incident has made me question the restaurant's commitment to upholding essential sanitation protocols for the well-being of its patrons. I earnestly hope that Cheddar's will take this feedback constructively and prioritize the upkeep of their premise to ensure the trust and satisfaction of their valued customers.
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Introduction
Cheddars.com is the official website of Cheddar's Scratch Kitchen, a popular American restaurant chain known for its made-from-scratch dishes and warm hospitality. With a wide selection of appetizers, entrees, desserts, and drinks, Cheddar's Scratch Kitchen aims to offer a delicious and satisfying dining experience to its customers.
Pros and Cons
- Pros:
- Extensive menu with a variety of options
- Freshly prepared dishes made from scratch
- Reasonable prices
- Easy online ordering
- Cons:
- Limited availability in certain areas
- No delivery service
- Occasional long wait times at physical locations
User Experience
Cheddars.com provides a user-friendly interface that allows customers to navigate effortlessly through the website. The menu items are well-categorized, making it easy to find specific dishes or explore new options. The website is responsive and compatible with different devices, ensuring a seamless browsing experience for users.
Pricing and Value for Money
Cheddar's Scratch Kitchen offers affordable prices for their high-quality dishes. The portion sizes are generous, providing customers with great value for their money. The restaurant's commitment to using fresh ingredients and preparing meals from scratch sets it apart and justifies the prices.
Customer Service
Cheddar's Scratch Kitchen prides itself on its exceptional customer service. The staff is friendly, attentive, and knowledgeable about the menu offerings. They strive to make each dining experience enjoyable and resolve any issues promptly. Customer feedback is highly valued, and the restaurant takes necessary actions to address concerns or suggestions.
Product Quality and Selection
Cheddar's Scratch Kitchen maintains a high standard of product quality, emphasizing the use of fresh ingredients and scratch-made cooking techniques. The diverse menu caters to different tastes and dietary preferences, offering a range of options for appetizers, main dishes, desserts, and drinks.
Website Usability
The Cheddars.com website is designed with user-friendliness in mind. The layout is intuitive, and the site loads quickly, ensuring a smooth browsing experience. The menu and ordering options are easy to find, and online reservations can be made effortlessly. Important information, such as locations, hours of operation, and contact details, are readily accessible.
Returns and Exchanges
Cheddar's Scratch Kitchen has a flexible return policy, focusing on customer satisfaction. If a customer is dissatisfied with their order, they can contact the restaurant directly to discuss the issue and find a suitable resolution.
Promotions and Discounts
Cheddar's Scratch Kitchen periodically offers promotions and discounts to its customers. These deals can range from special menu items to discounted prices during specific hours or days. Customers can stay informed about these promotions by signing up for the restaurant's newsletter or checking their website and social media channels.
Reputation
Cheddar's Scratch Kitchen has built a strong reputation for its delicious food, welcoming atmosphere, and commitment to quality. With numerous positive customer reviews and a loyal fan base, the restaurant is highly regarded within the dining industry.
Payment Options
Cheddar's Scratch Kitchen offers various payment options to ensure convenient transactions. Customers can pay for their orders using major credit cards, debit cards, and cash at physical locations.
Loyalty Programs
Cheddar's Scratch Kitchen rewards its loyal customers through a loyalty program. Members can earn points on their purchases and enjoy exclusive perks, such as special discounts, priority seating, and personalized recommendations. The loyalty program strengthens the bond between the restaurant and its customers.
Customer Reviews
Customer reviews play a significant role in shaping Cheddar's Scratch Kitchen's reputation. The majority of reviews are positive, praising the food quality, generous portion sizes, and friendly service. The restaurant actively responds to feedback, demonstrating its dedication to customer satisfaction.
Community Involvement
Cheddar's Scratch Kitchen is actively involved in the local communities where its restaurants are located. The company participates in charitable initiatives, fundraisers, and other community events. This involvement reflects their commitment to giving back and being a positive force for social change.
Shipping and Costs
Cheddar's Scratch Kitchen does not offer shipping for its food products. As a restaurant chain, customers are required to visit a physical location to enjoy their meals. The costs include the prices of the dishes and any applicable taxes or gratuities.