Introduction

Chegg is an online education platform that offers various services to students, including textbook rentals, homework help, and online tutoring. It was founded in 2005 by a group of Iowa State University students who wanted to create an affordable textbook rental service for college students. Today, Chegg has become a significant player in the online education market, serving millions of students across the globe.

Pros and Cons

Pros: - Chegg offers affordable textbook rentals, allowing students to save money on their required course materials. - The company's homework help service provides students with access to expert answers to their academic questions, enabling them to learn and understand concepts more effectively. - Chegg's online tutoring service is flexible and convenient, allowing students to get one-on-one help from expert tutors at any time of the day or night. Cons: - Some customers have reported difficulty canceling their subscriptions or getting refunds. - Some users have also reported issues with the quality of the textbooks they rented, such as missing pages or excessive highlighting.

User Experience

Chegg has a user-friendly website that is easy to navigate. The platform offers a seamless experience for students, providing them with access to multiple services from a single platform. The homework help and tutoring services are available 24/7, making it convenient for students to get help whenever they need it.

Pricing and Value for Money

Chegg offers affordable prices for its services, and the company's textbook rental prices are generally lower than those of other textbook rental platforms. The homework help and tutoring services also offer value for money, providing students with access to expert resources that can help them succeed academically.

Alternatives

There are several alternatives to Chegg, including BookRenter, Campus Book Rentals, and Amazon. These platforms also offer textbook rental services, although their prices and selection may differ from those of Chegg.

Customer Service

Chegg provides excellent customer service, offering multiple channels for customers to get help with their issues. The company offers phone and email support, as well as a chatbot that can help customers with their questions.

Product Quality and Selection

Chegg offers a wide selection of textbooks for rent, and the company's homework help service provides expert answers to thousands of academic questions across multiple disciplines. The tutoring service is also well-staffed, with expert tutors available to provide one-on-one help to students.

Website Usability

Chegg's website is user-friendly, with a clean and modern design that is easy to navigate. The platform offers intuitive search functions that make it easy for students to find the resources they need.

Returns and Exchanges

Chegg has a straightforward returns policy, allowing customers to return their textbooks for a full refund within 21 days of their order date. Customers can also exchange their textbooks for a different title if they choose.

Promotions and Discounts

Chegg offers various promotions and discounts throughout the year, including special deals for new customers and seasonal sales. The platform also offers a referral program that allows customers to earn free services by referring their friends to the platform.

Reputation

Chegg has a good reputation in the online education market, with many students relying on its services to help them succeed academically. The company has received positive reviews from customers, and its services have been featured in various media outlets.

Payment Options

Chegg accepts multiple payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Chegg offers a loyalty program called Chegg Study, which provides customers with access to exclusive content and discounts on their services.

Customer Reviews

Chegg has received mostly positive reviews from customers, with many praising its affordable prices and high-quality services. Some customers have reported issues with canceling their subscriptions or getting refunds, although these appear to be isolated incidents.

Community Involvement

Chegg is committed to making education more accessible to students in need, and the company has donated millions of dollars to various educational organizations and charities.

Shipping and Costs

Chegg offers free shipping on all textbook rentals, and the company offers various shipping options to accommodate different delivery needs. The platform also offers digital rentals, which do not require any shipping.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Chegg Recent User Reviews

User Rating

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Reviewer Name: customer

Review Submission Date: 2022-12-04

Review Title: They terminate accounts of people who ask too-difficult questions
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Review Description: I often post fair-use homework questions that are explicitly allowed for reproduction. Sometimes a question is harder, and takes longer to answer (reasonable, right?) If the question is really hard, I get a "routine audit" of my account saying that I posted copyrighted material. I know for a fact the material is fair-use, so they literally gave me "copyright strikes" every time I posted a question that nobody wanted to answer. They terminated my account today. I want my money back.

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Reviewer Name: Willy Will

Review Submission Date: 2022-12-04

Review Title: Worthless
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Review Description: Worthless, don't pay for it. Many answers are incorrect. Unreliable service because anyone can give answers.

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Reviewer Name: Nins

Review Submission Date: 2022-12-02

Review Title: Textbook Rental SCAM
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Review Description: DO NOT USE THEIR SERVICES OR SIGNUP! Thought that we were purchasing a used book since we searched and searched the internet for a few hours just to find this book and the price was $123. Just received an email letting us know that our "rental" was due in seven days and if we want to purchase the book it would cost us another $168. #INSANE. NEVER heard of a textbook rental costing so much. UGH! #CHEGG.COM#SCAM

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Reviewer Name: Fifi

Review Submission Date: 2022-12-01

Review Title: loving it so far didn't have any…
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Review Description: loving it so far didn't have any problem since january 2022. always renewing till I finish my college. Thanks for your great work chegg. NOT A FRAUD COMPANY TOTALLY LEGIT!!!

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Reviewer Name: s

Review Submission Date: 2022-12-01

Review Title: Don't bother, use StuDock or CourseHero instead!!!
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Review Description: for the homework questions I need help with, a lot of the "experts" give the wrong answer which then transcribes to my school work due to me following their instructions. Also, A LOT of my posted questions go unanswered and it's a waste of my allowed questions per subscription. TERRIBLE

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Reviewer Name: Willim

Review Submission Date: 2022-11-30

Review Title: i'm so satisfied currently
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Review Description: i'm so satisfied currently, no problem so far. ty chegg for helping the students. i'm sure the bad reviews are all fake and coming from people who failed their exams.

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Reviewer Name: Sara

Review Submission Date: 2022-11-30

Review Title: Please remove the account suspension…
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Review Description: Please remove the account suspension thing, it's so annoying. I got suspended like 3 times this month, I'm the only one using it. But other than that chegg helped me during my semester.

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Reviewer Name: James C

Review Submission Date: 2022-11-29

Review Title: Fraudulent business practices
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Review Description: Fraudulent business practices. Customer service is all BOTS! While they accuse you of being a BOT they keep declining payment methods and suspending your account for clicking on their links that open a new tab (which triggers the suspension) Class Action Law Suit ? Contact your State Attorney General!

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Reviewer Name: Bassam Ibrahim

Review Submission Date: 2022-11-29

Review Title: Thieves & Worst Customer Service Ever
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Review Description: My subscription was re-subscribed by mistake, I immediately contacted them and asked for a refund, but they refused to refund the purchase.Any authentic company offers between 1~30 days money-back guarantee, but, not Chegg. (if your subscription was renewed, you're screwed).Worst customer experience ever.

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Reviewer Name: N L

Review Submission Date: 2022-11-29

Review Title: Chegg will keep on suspending your…
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Review Description: Chegg will keep on suspending your account claiming that its shared yet they have device limit management system . very inconveniencing.