Users Voice for Chemicalguys

43% users rated Terrible
14% users rated Poor
0% users rated Average
14% users rated Very Good
29% users rated Excellent
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Chemicalguys Overall rating
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User Interface
Quality

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Review article published on: 11 Feb 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 4.3 5 5 5 3.4
May 2022 5 5 5 5 5 5
Jun 2022 5 4 3.6 4.8 5 5
Jul 2022 5 4.1 3.2 4.6 5 4
Mar 2023 2.7 3.3 3 4.3 5 4.8
Line Chart for Rating of peer stores

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Detailed Chemicalguys Review by

Introduction

Chemical Guys is a company that specializes in car care products. They offer a wide range of detailing products and accessories that cater to car enthusiasts, professional detailers, and car dealerships. With over 50 years of experience in the industry, the company has gained a reputation for producing high-quality products that perform exceptionally well. In this comprehensive review, we’ll take a closer look at the different aspects of Chemical Guys’ website, products, customer service, and more.

Pros and Cons

Pros:
  • Wide range of products that cater to various needs
  • Products are formulated with premium ingredients that deliver excellent results
  • Website is easy to navigate and user-friendly
  • Frequent promotions and discounts
  • Fast and reliable shipping
Cons:
  • Some products can be expensive compared to other brands

User Experience

Navigating the Chemical Guys website is a breeze. The different product categories are displayed clearly, making it easy for customers to find what they need. The website is also optimized for mobile devices, providing an excellent user experience on smartphones and tablets.

Pricing and Value for Money

Chemical Guys products are priced at a premium level compared to other car detailing brands. However, the products are formulated with premium ingredients that deliver excellent results, making them worth the investment.

Alternatives

Some alternatives to Chemical Guys include Meguiar's, Griot's Garage, and Adams Polishes.

Customer Service

Chemical Guys has a responsive and helpful customer service team. They can be reached via phone, email, or social media. They also have a comprehensive FAQ section on their website, which answers common customer questions.

Product Quality and Selection

Chemical Guys products are formulated with premium ingredients that deliver excellent results. The company offers a wide range of products, including car wash soaps, detailing sprays, polishes, waxes, and more. There is a product for every car maintenance need, and the company continually adds new products to their lineup.

Website Usability

The Chemical Guys website is easy to use and navigate. The search function makes it easy for customers to find specific products quickly. The website also features detailed product descriptions, customer reviews, and high-resolution images that provide a clear view of the product.

Returns and Exchanges

Chemical Guys accepts returns and exchanges on all products within 30 days of purchase. The product must be in its original condition, and the customer is responsible for the return shipping costs.

Promotions and Discounts

Chemical Guys frequently offers promotions and discounts on their products. Customers can sign up for their email newsletter to receive exclusive offers and updates.

Reputation

Chemical Guys has a reputation for producing high-quality car care products that deliver exceptional results. The company has been in the industry for over 50 years and has gained a loyal customer base.

Payment Options

Chemical Guys accepts various payment options, including major credit cards, PayPal, and Amazon Pay.

Loyalty Programs

Chemical Guys does not have a loyalty program.

Customer Reviews

Customers rave about the quality and performance of Chemical Guys products. The products receive high ratings on the company's website, and customers also share their positive experiences on social media and car forums.

Community Involvement

Chemical Guys engages with its community through social media platforms like Instagram and Facebook. They also attend car shows, where they showcase their products and meet with customers.

Shipping and Costs

Chemical Guys offers fast and reliable shipping. Standard shipping is free for orders over $50, and expedited shipping is available at an additional cost. The company also offers international shipping, but the shipping costs will vary depending on the destination. In conclusion, Chemical Guys is a reliable and excellent choice for car care products. The website is user-friendly, the products are of high quality, and the customer service is top-notch. Though they can be a bit pricey, the premium ingredients and exceptional results make it worth the investment for car enthusiasts and professional detailers alike.

Chemicalguys Recent User Reviews

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Reviewer Name: Marshall Swing

Review Submission Date: 2022-05-28

Review Title: The products are too strong
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Review Description: The products are too strong. Their all purpose cleaner ruined the plastic gauge cluster on my Honda Fit. I have to get it replaced now

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Reviewer Name: Laura

Review Submission Date: 2022-03-27

Review Title: Horrible customer service
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Review Description: Horrible customer service. Or should I saw NO customer service. They don’t answer inquiries. I emailed them about 3 weeks ago now, sent a follow up about a week and a half ago, and yet another yesterday. Unbelievable that I even had to send a follow up to begin with when I’m trying to buy a large number of their products but just need help with something, let alone 2 follow-ups now?!?! So beyond frustrating it’s ridiculous. At this point I’m assuming I’ll just never hear back from them at all. Despicable.

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Reviewer Name: K. Brown

Review Submission Date: 2021-04-23

Review Title: the non sense cleaner is very good
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Review Description: the non sense cleaner is very good, but the brushes are not quite professional

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Reviewer Name: zack

Review Submission Date: 2021-01-20

Review Title: Their produce is no better than the…
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Review Description: Their produce is no better than the product you can get at a retail store. I purchased about 8 of their products as I am trying to remove scratches/swirls from my vehicle but I wanted a mirror finish. All of the products that I purchased leaves ghost trails or holograms. Even their 38 which is suppose to eliminate this problem only reduces the ghost trails. On a dark vehicle and in sunlight you can see all of the polish areas.

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Reviewer Name: FJ Manalo

Review Submission Date: 2020-12-06

Review Title: Poor customer service
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Review Description: Poor customer service, not answering emails.

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Reviewer Name: Micah Amado

Review Submission Date: 2020-01-20

Review Title: Great products for car maintenance
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Review Description: Great products for car maintenance. I also took 1 of their classes to learn polishing and it was fantastic.

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