Users Voice for Cherry-lane

64% users rated Terrible
13% users rated Poor
0% users rated Average
5% users rated Very Good
18% users rated Excellent
Pie Chart Review Representation for Cherry-lane
Cherry-lane Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 12 Sep 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 2.2 3.8 3.7 1.4 4.4
Oct 2022 5 1.4 4.2 2.5 3.5 4.6
Nov 2022 2.2 1.1 2.8 3 5 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 3.7 1.3 3.4 5 5 3.6
Line Chart for Rating of peer stores

cherry-lane.co.uk

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mahabis.com

Detailed Cherry-lane Review by

Introduction

Cherry Lane is an online retailer that provides a wide range of products, including home and garden, pet supplies, toys, and furniture. The company is known for providing quality products at affordable prices.

Pros and Cons

Pros:
  • Large selection of products
  • Affordable prices
  • Easy-to-navigate website
Cons:
  • Limited information about products
  • No free shipping on certain items

User Experience

The website is easy to navigate, with clear categories to help users find what they are looking for quickly. The search function is also effective, making it easy to find specific products. However, there is limited information about some products, making it difficult to make informed purchasing decisions.

Pricing and Value for Money

Cherry Lane provides affordable prices for their products, making them accessible for many people. While some items do not qualify for free shipping, the company provides excellent value for money on most of its products.

Alternatives

Alternative online retailers like Amazon and Walmart provide similar products and services, but they may not always offer the same level of affordability and quality as Cherry Lane.

Customer Service

Cherry Lane provides excellent customer service, with responsive and helpful support via email and phone.

Product Quality and Selection

The quality of products sold by Cherry Lane is good, with most products meeting the expectations of customers. The selection of products is vast, catering to a wide range of needs and preferences.

Website Usability

The website is well-designed and easy to use. The interface is clean and intuitive, making it easy to browse and purchase items.

Returns and Exchanges

Cherry Lane provides a generous return policy, offering full refunds or exchanges within 30 days of purchase.

Promotions and Discounts

Cherry Lane offers regular promotions and discounts, including seasonal deals and clearance sales. Customers can also sign up for the company's newsletter to receive exclusive offers and updates.

Reputation

Cherry Lane has built a solid reputation for providing quality products at affordable prices. The company has received positive reviews from many satisfied customers.

Payment Options

Cherry Lane accepts payment via major credit cards and PayPal, providing a range of payment options for customers.

Loyalty Programs

The company does not currently offer a loyalty program, but customers can sign up for the newsletter to receive exclusive promotions and discounts.

Customer Reviews

Customer reviews for Cherry Lane are generally positive, with many customers praising the quality of products and affordability of prices. Some customers have expressed dissatisfaction with the level of information provided for some products.

Community Involvement

Cherry Lane is active in the community, supporting various charities and local initiatives.

Shipping and Costs

Cherry Lane offers standard and expedited shipping options, with shipping costs varying depending on the size and weight of the items purchased. Some items may not qualify for free shipping, but the company provides affordable shipping rates overall. In conclusion, Cherry Lane is an excellent choice for those who need affordable yet quality products. With a vast selection of items and excellent customer service, it is a great destination for online shopping. While there are some areas for improvement, Cherry Lane provides excellent value for money and has built a strong reputation over time.

Cherry-lane Recent User Reviews

User Rating

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Reviewer Name: olivia weyman

Review Submission Date: 2022-11-30

Review Title: I visited the cherry lane just outside…
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Review Description: I visited the cherry lane just outside tickhill , tearoom was fantastic and got several plants for my garden. Great way to pass a few hours.

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Reviewer Name: Sharon Lewis

Review Submission Date: 2022-11-05

Review Title: Afternoon Tea
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Review Description: Visited their Hagley/Clent site and had afternoon tea as we have many times previously Very poor unfortunately Yesterdays scones were dry. Sandwiches poor and a small piece of cake and a caramel shortcake cut into two even smaller pieces. Not good enough

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Reviewer Name: Lorraine Browne

Review Submission Date: 2022-11-05

Review Title: Tracey at cherry lane Pullman market…
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Review Description: Tracey at cherry lane Pullman market was very helpful and friendly her customer service is very good. Thankyou Tracey

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Reviewer Name: Norwich Customer

Review Submission Date: 2022-10-02

Review Title: We had nice outing cherry tree garden…
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Review Description: We had nice outing cherry tree garden centre cafe excellent value good food nice staff also in shop very helpful nice trip out .

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Reviewer Name: John Bowdidge

Review Submission Date: 2022-08-15

Review Title: Very poor Customer Service
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Review Description: Visited Langford garden centre hoping to buy some garden furniture. Staff very vague about delivery charges so decided to order online hoping to get 10% discount by downloading app. Had problems with ordering through app so tried calling Customer Service & finally gave up after 45 mins on hold. Unable to find phone number for Head Office. Luckily then read Trustpilot reviews 78% bad(1 star) which has made me think this isn’t a Company I want to spend over £400 with so will probably look elsewhere.

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Reviewer Name: Neil

Review Submission Date: 2022-08-15

Review Title: A takeover by British Garden Centres…
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Review Description: A takeover by British Garden Centres would improve the experience massively.

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Reviewer Name: Scott D

Review Submission Date: 2022-08-05

Review Title: Poor
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Review Description: Poor. Won't deliver to Edinburgh, Scotland. Disappointed this wasn't made clear before order was made.

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Reviewer Name: Ddraig Dwr

Review Submission Date: 2022-07-29

Review Title: Definitely more Positives than Negatives!
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Review Description: Big fan of our local Cherry Lane garden centre. Great products but the staff are the best thing about it, really lovely people! I also recently used their online shop. Delivery charges are a bit high, and it takes a while to get through to their customer service via phone if you need to. But once I did, I have to say that the service provided by Dan was excellent.

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Reviewer Name: Vixen

Review Submission Date: 2022-07-23

Review Title: No staff hygiene in the cafe
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Review Description: We’ve always enjoyed a visit to Barnett Hill with the range of goods on offer in the store and cafe. Today we visited looking forward to coffee and cake. The young fair haired lad who was taking the orders was messing with his nose, wiping it onto his hand and then he used his apron as a tissue. Well this put us right off! Left the cafe and went to Webb’s instead.

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Reviewer Name: Tttt Tttt

Review Submission Date: 2022-06-26

Review Title: Terrible .98322=16238..customer…
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Review Description: Terrible .98322=16238..customer service. Ordered the item online after finding it via google only for the Item to be delivered damaged. I answered the various “bot”