Introduction

Chewy.com is an online retailer of pet food, medicine, toys, and other supplies. Founded in 2011, the company has quickly become a leader in the market, with a wide selection of products and excellent customer service. In this editorial review, we will cover various aspects of Chewy.com, including its pros and cons, user experience, pricing, alternatives, customer service, product selection, website usability, returns policy, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping.

Pros and Cons

One of the main advantages of Chewy.com is its vast selection of products, including both national brands and private-label options. Additionally, the website is easy to navigate and offers detailed product descriptions, customer reviews, and ratings. Chewy.com also offers free shipping on orders over $49, and customers can save up to 30% on auto-ship orders. On the downside, some customers have reported issues with delivery time, and the website can be slow to load at times.

User Experience

Chewy.com offers a pleasant and intuitive user experience, featuring a clean design and easy navigation. Customers can browse by category, brand, or type of product, and filter results by various criteria, such as price, rating, and size. Each product page includes detailed descriptions, photos, and customer reviews, allowing buyers to make informed decisions. The checkout process is straightforward, and customers can choose from a variety of payment options.

Pricing and Value for Money

Chewy.com offers competitive prices on its products, with frequent discounts and promotions. Customers can save up to 30% on auto-ship orders, and the website also offers a discounted first-time order. Additionally, Chewy.com typically offers discounts for holidays and other special occasions. While Chewy.com may not always have the lowest prices, many customers find the convenience and selection of the website to offer good value for money.

Alternatives

Chewy.com faces competition from other online pet supply retailers, such as Petco and Petsmart. Additionally, customers can also purchase pet products from online marketplaces like Amazon and Walmart. However, Chewy.com distinguishes itself through its vast selection of products, free shipping on large orders, and excellent customer service.

Customer Service

Chewy.com has a reputation for excellent customer service, with a team of trained professionals available 24/7 to help with any issues. The website offers various ways to contact customer support, including phone, email, and live chat. Additionally, Chewy.com offers a satisfaction guarantee, allowing customers to return products for a full refund or exchange.

Product Quality and Selection

Chewy.com offers a vast selection of pet products, including food, medicine, toys, and accessories. Additionally, the website offers private-label products, which are often of comparable quality to national brands but at a lower price point. Chewy.com also offers high-quality products for specific needs, such as grain-free and organic food options.

Website Usability

Chewy.com offers a clean and easy-to-use website, with intuitive navigation and clear product descriptions. The website is optimized for mobile devices, making it easy to shop on-the-go. Additionally, Chewy.com offers a loyalty program called Chewy Rewards, which rewards customers for their purchases with exclusive discounts and other benefits.

Returns and Exchanges

Chewy.com offers a satisfaction guarantee, allowing customers to return or exchange products for any reason. The website offers a simple and user-friendly returns process, allowing customers to print return labels and track their return status. In some cases, customers may receive a full refund, while in other cases, they may receive store credit or an exchange.

Promotions and Discounts

Chewy.com offers frequent promotions, discounts, and special offers, such as free shipping on orders over $49 and up to 30% off on auto-ship orders. Additionally, Chewy.com offers discounts for new customers and holiday sales, as well as exclusive discounts for Chewy Rewards members.

Reputation

Chewy.com has a reputation for excellent customer service and a vast selection of products. The website has received numerous awards for its customer service, including the StellaService Elite Award and the Bizrate Platinum Circle of Excellence Award. However, some customers have reported issues with delivery time and order accuracy, highlighting areas that Chewy.com may need to address.

Payment Options

Chewy.com accepts various payment options, including major credit cards, PayPal, and Apple Pay. Additionally, the website offers financing options for larger purchases through Affirm.

Loyalty Programs

Chewy.com offers a loyalty program called Chewy Rewards, which rewards customers for their purchases with exclusive discounts and other benefits. Members of Chewy Rewards earn points for every dollar spent, which can be redeemed for discounts on future purchases.

Customer Reviews

Chewy.com features customer reviews and ratings on each product page, allowing buyers to make informed decisions. The website also features a customer review program called Chewy Influencer, which rewards customers for writing detailed and informative reviews.

Community Involvement

Chewy.com is involved in various community initiatives, including partnerships with animal shelters and rescue organizations. Additionally, the website offers a blog featuring pet-related content, as well as a social media presence on various platforms.

Shipping and Costs

Chewy.com offers free shipping on orders over $49, although some exclusions may apply. The website also offers expedited shipping options for an additional cost. Shipping times vary depending on the product and location, but Chewy.com typically ships products within 1-2 business days.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at Askmeoffers.com, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...

Chewy Recent User Reviews

User Rating

5 stars

141

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Reviewer Name: Karen Guyette

Review Submission Date: 19-07-2019

Review Title: Chewy’s Compassionate Customer Service
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Review Description: Chewy left a good impression on a customer who had recently lost their beloved dog. Despite receiving an auto ship package that they couldn't use, Chewy made things right by refunding the amount without any fuss. Furthermore, Chewy went above and beyond by encouraging the customer to donate the package to a shelter and even sending condolence flowers to express their empathy. This act of kindness helped the customer cope with their loss and left them with a positive image of Chewy's customer service.

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Reviewer Name: Faisal S. Gailani

Review Submission Date: 19-07-2019

Review Title: A Dissatisfied Customer’s Review
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Review Description:

This particular customer had a poor experience with this company and expressed their dissatisfaction by stating that the person answering the phone always provides a generic apology. The customer advises others not to place orders with this company as they believe it will lead to regret.

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Reviewer Name: Beverly Langford

Review Submission Date: 19-07-2019

Review Title: Great Customer Service from Chewy
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Review Description: My experience with Chewy has been nothing short of amazing. I have made numerous orders from them and have always been satisfied. However, on one occasion, I mistakenly ordered two dog beds that were the wrong size. Despite the error being my fault, the Chewy customer service representative was incredibly helpful. She promptly provided me with return labels at no cost and assisted me in ordering the correct size dog beds. The entire process was effortless and speedy. I was impressed with their friendliness and professionalism. I highly suggest Chewy for all your pet-related needs.

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Reviewer Name: Diana Phelps

Review Submission Date: 19-07-2019

Review Title: The Risks of Carrying Dangerous Items
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Review Description: Initially, a review with images displaying sharp splinters that could break off from the Red Barn Kneecaps was shared. These splinters are risky as they could become lodged in a dog's throat, or even worse, be sharp enough to draw blood from someone's foot. However, the review did not post on the .com reviews. Despite good customer service from the staff, it remains concerning that they are still carrying an item that poses a high level of danger.

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Reviewer Name: Carolina Lanauze

Review Submission Date: 19-07-2019

Review Title: False Promises in Customer Service
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Review Description: I recently ordered veterinary prescription dog food for my furry friend who has liver problems. However, the food took a frustratingly long time to arrive - a whole week! To make matters worse, when I contacted customer services, I was met with dishonesty and a cold supervisor who refused to help me. They told me that my order had not even been shipped yet despite my waiting for it for so long. It was heartbreaking for me to explain my situation to the supervisor while in tears, but he did not offer any solution. Instead, all he said was that there were a lot of orders to process, which was not an acceptable excuse. This terrible experience has left a bad taste in my mouth, and I will not trust this company's false promises or lack of compassion for dog owners in the future.

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Reviewer Name: Tammy

Review Submission Date: 19-07-2019

Review Title: Great Service that Feels Like You’re Among Family Members!
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Review Description: The team responsible for customer service and online ordering efficiency show exceptional performance, always providing fast delivery. Beyond that, they display sincere sympathies and compassion towards their customers that make them feel like family members. The Dinneen's are expressing their gratitude from the depths of their hearts for treating them kindly on their difficult experience of losing their senior Yorkie named Buddy.

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Reviewer Name: PATRICK FLYNN

Review Submission Date: 19-07-2019

Review Title: Impressive Business
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Review Description: Following the loss of our cherished golden retriever, Cooper, we reached out to Chewy to return some unopened medication. To our surprise, not only did Chewy refund us in full, but they also assured us there was no need to return the medicine. Days later, we were pleasantly surprised to receive a lovely vase of flowers from Chewy. The company's caring and compassionate approach to customer service is truly remarkable, making them an impressive business.

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Reviewer Name: Jason Propst

Review Submission Date: 19-07-2019

Review Title: Why you should avoid making purchases with Chewy
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Review Description: If you're looking for an online store to purchase pet food and supplies, Chewy may not be the best option for you. A customer shared their experience with the company and why they strongly advise against using it. According to this customer, Chewy charged them three times for one order refund, and they only received two of them. To make matters worse, the company attempted to charge them a fourth time and even tried to withdraw more money than the initial order. This type of situation can lead to financial uncertainty and loss. The customer further expressed their frustration with Chewy because they still have one pending charge, which the company is refusing to release unless they receive a double payment. This policy is not only unfair but also shows a lack of regard for customers' hard-earned money. Therefore, this customer advises against using Chewy to avoid similar experiences. Don't let your finances be affected by such practices. It's crucial to research and opt for online stores with an excellent track record in customer service and transparency.

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Reviewer Name: Suzanne Hyatt

Review Submission Date: 19-07-2019

Review Title: Impressive Customer Service from Chewy
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Review Description: Chewy is a exceptional company and hands down the best I've ever dealt with. Their delivery service is prompt and precise, while their compassionate approach towards customers is commendable. When I lost my beloved pet, they were extremely sympathetic and went above and beyond to comfort me, sending me a thoughtful card and flowers. Moreover, they even refunded my recent purchases without any request from my end. Such generosity leaves me speechless! I cannot praise Chewy enough for their kindness and support. From now on, I will always rely on Chewy for my pet's requirements. Thank you, Chewy!

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Reviewer Name: Mary White

Review Submission Date: 19-07-2019

Review Title: Chewy Is a Highly Credible and Reliable Company
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Review Description: When it comes to trustworthiness, Chewy is the leader of the pack. This company is known for its outstanding reliability and credibility. Chewy has earned the trust of millions of customers who rely on its fast and accurate service. In fact, Chewy is so efficient that customers can place their orders and receive their deliveries the very next day. No other company, not even Amazon, can compare to Chewy's exceptional service. The Chewy team always goes the extra mile to exceed customers' expectations. Thank you Chewy for your outstanding service!