Chewy Reviews

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146 Reviews

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In the Pet Store category

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5% users rated Poor
4% users rated Average
2% users rated Very Good
55% users rated Excellent
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A Angela Ladd
54 days ago

Forever Grateful: Why Chewy is My Lifesaver

Having a senior dog with health issues can be overwhelming, but Chewy has been my saving grace. The sheer convenience of finding everything I need for my furry companion on one platform is a game-changer. When a product didn't meet my expectations, their customer service team's swift response and willingness to resolve the issue left me in awe. Thanks to Chewy, I have peace of mind knowing that I can rely on them for all my pet's needs. They've earned my trust and loyalty, and I wouldn't dream of shopping elsewhere. Chewy isn't just a pet supply company; they're a lifeline for pet parents like me.
T Texanex Confidential
55 days ago

Above and Beyond: A Heartfelt Tribute to Chewy’s Compassionate Service

I felt compelled to share my recent experience with Chewy, and it's not often that a customer service interaction moves me to write a review. Unfortunately, our beloved German Shepherd recently lost his battle with degenerative myelopathy, and we found ourselves with unopened, expensive prescription dog food and medications. I reached out to Chewy to inquire about returning these items, and the response I received was nothing short of empathetic and understanding. Chewy not only provided a full refund for the unused products but also offered guidance on donating the dog food and safely disposing of the medications. Their compassionate approach, devoid of unnecessary hurdles or proof requirements, made a challenging time a little easier for us. Their support extended beyond our transaction, demonstrating a genuine concern for their customers' well-being. As we navigate caring for our remaining dog, Chewy's seamless autoship service, reliable delivery, and competitive pricing have alleviated a significant amount of stress and administrative burden. I am deeply grateful for their empathy and unwavering support during this difficult period. Without a doubt, I am a lifelong fan of Chewy and will wholeheartedly recommend them to every dog owner I encounter. Thank you, Chewy, for not only meeting our pet's needs but for showing true compassion and understanding when it mattered the most.
M M Smith
56 days ago

I was very excited initially to use…

My review for I was very excited initially to use Chewy's service. The price point and autoship seemed too good to be true....and they were. From the get go (August 2023) there were issues. Our autoship was duplicated causing double charges and ongoing issues. They also required a new written RX every 3-mos and then randomly reactivated an old RX without a valid prescription and charged us. All financial issues were resolved, but all took me reaching out several times. Now I am waiting on an RX they claim to have not received after two weeks. Once I questioned this, they cancelled my order stating the weight was off by .6lbs. No adjustment, just a cancellation and we need to start the whole process over. I will gladly go elsewhere and pay twice as much to avoid this headache! As I write this, they now claim it was the Vet, but why is the Vet involved when I mailed the RX? Again way too much time and effort.
M Marcela Manta
56 days ago

Unparalleled Support and Care

My experience with has been nothing short of exceptional. Their customer service team goes above and beyond to ensure customer satisfaction. Recently, I reached out to inquire about returning an unopened bag of dog food that my furry companion no longer enjoyed. Not only did they swiftly process my refund, but they also seamlessly arranged for a replacement with the new preferred food – all done with utmost efficiency and care. Such dedication to customer happiness is rare to find, and it truly sets apart. I am grateful for their unwavering commitment to providing top-notch service and making pet parents like me feel valued and supported. Thank you,, for your unparalleled support and care!
M Maya Johnson
57 days ago

Resilience in Adversity: Overcoming Delivery Woes with

When faced with a daunting challenge, it's not just about the setback itself but how a company rises to the occasion. I recently encountered such a situation with my order on, and the experience was a rollercoaster of emotions. A missing package worth over $700 due to a mishap with the delivery by FedEx left me feeling frustrated and defeated. Initially hopeful for a resolution, I reached out to Chewy for assistance, only to be met with conflicting responses and a lack of accountability. The marked delivery status of the item that never arrived added insult to injury, amplifying my distress. The empathy I sought from Chewy, hoping for compensation or a replacement, was met with disappointment as their support seemed detached and unresponsive to my predicament. The gravity of the situation was exacerbated by my ongoing health struggles, where the missing item was a beacon of relief in caring for my beloved cat. Despite my efforts to convey the urgency of the matter and the personal impact it had on me, the resolution process hit a dead end, pushing me to take matters into my own hands by resorting to a bank dispute as a last resort. The decision to part ways with Chewy, a platform I trusted and relied on for years, was not taken lightly but deemed necessary in light of the ordeal. While others may have had seamless solutions to similar issues, my journey with Chewy underscored the disparity in customer experiences, leaving me disheartened yet determined to navigate through the adversity. Through this challenging chapter, I learned the value of resilience and the importance of customer-centric practices in fostering trust and loyalty. In the realm of e-commerce, where customer satisfaction is paramount, my encounter with shed light on the complexities of service delivery and the profound impact of a single transaction on a customer's journey. As I reflect on this tumultuous experience, I carry forward with resilience, knowing that every challenge is an opportunity for growth and empowerment.
J Joy Thompson
57 days ago

A Redeeming Experience: Overcoming Delivery Mishaps with Grace

I recently encountered a challenging situation with a delivery that left me feeling disappointed and frustrated. Initially excited about my anticipated order, I found myself disheartened when a last-minute delivery change by Fed Ex led to a delay in receiving my pet supplies. This setback was especially inconvenient as I had altered my plans to accommodate the scheduled delivery. Despite feeling let down, I decided to reach out to chewy's customer service team to express my concerns. To my surprise and relief, the representative I spoke with was incredibly empathetic and understanding of my situation. They not only apologized for the inconvenience but also took proactive steps to address my issue promptly. During our conversation, I was assured that steps would be taken to prevent similar mishaps in the future. Furthermore, the customer service agent went above and beyond by offering a discount on my next purchase as a gesture of goodwill. Their professionalism and commitment to resolving my concerns left me impressed and appreciative of the stellar service I received. Although the initial delivery hiccup left a negative impression, the exemplary customer service I encountered ultimately redeemed my overall experience with The genuine care and effort demonstrated by the customer service team have reinstated my trust in the brand, and I am now more than willing to give them another chance. In conclusion, while challenges may arise, it is the response and resolution that truly define a company's commitment to customer satisfaction. Thanks to the dedicated support I received, I am now a loyal advocate of and look forward to continued positive experiences with them.
S SH Shore
57 days ago

Exceeded Expectations: A Genuine Review of

At first, I was hesitant to try due to a negative review I had read about their deals being misleading. However, after giving them a chance, I can confidently say that my experience has been nothing short of exceptional. From their wide range of products to their seamless ordering process, Chewy has truly exceeded my expectations. I recently took advantage of their buy 2, get the third free deal, and to my surprise, everything was as straightforward as advertised. Not once did I feel like I was being deceived or misled. I appreciate companies that value transparency and honesty, and Chewy has proven to be just that. Their commitment to customer satisfaction shines through in every interaction I've had with them. The quality of their products combined with their stellar customer service has made me a loyal customer. If you're looking for a trustworthy online retailer for all your pet needs, I highly recommend giving a try. You won't be disappointed!
M Massimiliano
59 days ago

Unparalleled Customer Care and Lightning-Fast Delivery From

As a dedicated pet owner, I've had the pleasure of experiencing's exceptional customer service firsthand. Their unwavering commitment to going above and beyond never fails to impress me. Not only do they consistently deliver orders with lightning speed, but they also display genuine care and consideration for their customers' needs. One particular instance stands out in my mind. When I urgently needed prescription medication for my beloved pet, not only expedited the delivery but also took the initiative to contact my vet's office directly, ensuring a seamless and stress-free process. This level of proactive assistance truly sets them apart from other retailers. Having experienced their unparalleled customer care and efficient service, I can wholeheartedly vouch for They have not only gained a loyal customer in me but also my utmost respect and gratitude. Thank you,, for consistently exceeding expectations and prioritizing the well-being of our furry companions.
H Happy Customer
60 days ago

Turning Frustrations into Solutions: A Testimony of Canine Care from

Embarking on a journey to find the perfect food for my fur baby, I stumbled upon with hopes as high as my dog's wagging tail. Entrusting them with my pup's sensitive stomach, my heart sank as each delivery unveiled yet another round of dented cans. The disappointment was palpable as the industry-disapproved dents adorned the once pristine packaging, raising concerns about safety and quality. Persistently sharing feedback with Chewy, I watched as my concerns seemingly fell on deaf ears, despite promises of warehouse inspections and tagged orders. The repetitive cycle of damaged goods left me disheartened and questioning the commitment to customer satisfaction. The final straw came when even my plea for reasonable accommodation was met with resistance, leaving me feeling unheard and unappreciated. In the face of adversity, I chose to bid farewell to Chewy, parting ways with what could have been a harmonious partnership. The realization dawned that their customer service, once believed in, had chosen convenience over conscientiousness. The simple gesture of securing a cardboard wedge to safeguard my furry friend's meals seemed too much to ask, shattering the trust I had carefully nurtured. As I bid adieu to Chewy, I carry with me valuable lessons on the significance of genuine care and attention to detail in every aspect of pet parenting. Though the can may be dented, the resilience of a pet parent remains unyielding, seeking a provider whose commitment mirrors the love we hold for our four-legged companions.
R Robert Nydam
62 days ago Goes Above and Beyond with Exceptional Customer Service

I can't recommend enough for their outstanding customer service. I recently ordered insulin for my cat, and unfortunately, it was shipped incorrectly and ended up being unusable due to being unrefrigerated for an extended period. Despite this mishap, promptly addressed the issue and not only refunded me in full but also provided me with a complimentary replacement. Their genuine care and quick resolution truly stood out to me. I am beyond impressed with their commitment to customer satisfaction and will continue to support such a reliable and customer-centric company. has earned my trust and loyalty, and I highly recommend them for all your pet care needs.
A amb
63 days ago

Unwavering Support in Time of Loss

Reflecting on my recent experience with, I am compelled to share the profound impact they had during a challenging period. Amidst the heartache of bidding farewell to my loyal companion of 16 years, transcended their role as a pet supply provider to become a pillar of support and empathy. The compassionate response I received from, notably from Austin B. and their entire customer service team, was nothing short of exceptional. Their unwavering support and understanding amidst my grief showcased a level of care that went far beyond business transactions. Beyond their stellar customer service, the seamless handling of my orders further underscored their commitment to excellence. not only delivers top-notch products but more importantly, they deliver kindness and compassion that truly resonate with pet owners during difficult times. In moments of loss and vulnerability, stood out as a beacon of comfort and reliability. For anyone seeking a pet supply company that values empathy as much as quality, I wholeheartedly endorse Your pets deserve the best, and delivers that and more – they deliver compassion.
T Tam
65 days ago

Chewy’s Exceptional Customer Care Shines Through Adversity

As I look back on my recent experience with, I am compelled to share my updated review. Although my initial encounter was marred by a delivery mishap where my packages were left haphazardly, Chewy's exemplary customer service truly shone through. In response to the incident, I received a sincere email of apology and a full refund, showcasing a level of care and dedication that is rare to find in today's fast-paced world. Despite the challenges I faced with the delivery, Chewy's swift action and commitment to rectifying the situation have left me deeply impressed. It is heartening to see a company that prioritizes its customers' satisfaction above all else. Kudos to Chewy for going above and beyond to make things right!
J Jenny Robinson
65 days ago

Grateful for Chewy’s Compassionate Customer Care: A Heartfelt Reflection

After over a decade of being a loyal customer of Chewy, I stand in awe of their exceptional products and unparalleled customer service. Amidst a time of profound sadness when my beloved puppy crossed the rainbow bridge, Chewy surprised me with a touching gesture—a stunning bouquet of flowers. This unexpected act of kindness from Julie and the Chewy team touched my soul deeply. Their genuine empathy and compassion during such a difficult moment resonated with me on a profound level, showcasing not only their commitment to pet care but also their understanding of the bonds we share with our furry companions. From everyday pet supplies to their heartfelt gestures, Chewy has truly won my heart. Thank you, Chewy, for going above and beyond, and for being a shining example of compassion in the realm of customer service.
D dodgerjonesmd
66 days ago

Unmatched Compassion and Quality: A Story of Heartfelt Connection with Chewy

As a pet owner, navigating the loss of a furry companion is never easy. However, transformed this difficult experience into one filled with compassion and support. Their fantastic customer service exceeded all expectations, offering solace during a challenging time. The caring team at Chewy displayed genuine empathy, making us feel heard and understood. The quality of their products further solidified our loyalty. Despite the pain of losing our dear Buddy, the seamless experience of receiving top-notch supplies from Chewy brought a sense of normalcy during a turbulent period. Their dedication to customer satisfaction shone through every interaction, showcasing a level of care that is truly unparalleled. Reflecting on our journey with Chewy, we are left with a profound sense of gratitude. The promise to support us through thick and thin resonates deeply, ensuring that when the time comes to welcome a new furry friend into our lives, Chewy will be our first choice. Thank you, Chewy, for embodying empathy, care, and excellence in all that you do.
A Amber Vanover
66 days ago

Chewy: A Top-Notch Company that Cares for Your Pets

As a dedicated pet owner, I am always on the lookout for the best products and services for my furry companions. When I came across Chewy, I was initially drawn in by the wide range of products they offer, but it was their exceptional service that truly won me over. From the moment I placed my first order, I was impressed by the seamless and fast shipping process. It's evident that Chewy genuinely cares about getting your pet's essentials to you as quickly as possible. The peace of mind that comes with knowing my pet's supplies are on their way without any hassle is truly priceless. What sets Chewy apart is their unwavering dedication to pet welfare. Their commitment to providing top-notch products and ensuring customer satisfaction is truly commendable. It's evident that they go above and beyond to cater to the diverse needs of every pet, ensuring that they receive the best care possible. Overall, my experiences with Chewy have been consistently positive, and I can confidently say that Chewy is a company that genuinely cares for your pets. I highly recommend Chewy to all pet owners who prioritize the well-being of their beloved animals. With Chewy, you can rest assured that your pets are in good hands.

Introduction is an online retailer of pet food, medicine, toys, and other supplies. Founded in 2011, the company has quickly become a leader in the market, with a wide selection of products and excellent customer service. In this editorial review, we will cover various aspects of, including its pros and cons, user experience, pricing, alternatives, customer service, product selection, website usability, returns policy, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping.

Pros and Cons

One of the main advantages of is its vast selection of products, including both national brands and private-label options. Additionally, the website is easy to navigate and offers detailed product descriptions, customer reviews, and ratings. also offers free shipping on orders over $49, and customers can save up to 30% on auto-ship orders. On the downside, some customers have reported issues with delivery time, and the website can be slow to load at times.

User Experience offers a pleasant and intuitive user experience, featuring a clean design and easy navigation. Customers can browse by category, brand, or type of product, and filter results by various criteria, such as price, rating, and size. Each product page includes detailed descriptions, photos, and customer reviews, allowing buyers to make informed decisions. The checkout process is straightforward, and customers can choose from a variety of payment options.

Pricing and Value for Money offers competitive prices on its products, with frequent discounts and promotions. Customers can save up to 30% on auto-ship orders, and the website also offers a discounted first-time order. Additionally, typically offers discounts for holidays and other special occasions. While may not always have the lowest prices, many customers find the convenience and selection of the website to offer good value for money.

Alternatives faces competition from other online pet supply retailers, such as Petco and Petsmart. Additionally, customers can also purchase pet products from online marketplaces like Amazon and Walmart. However, distinguishes itself through its vast selection of products, free shipping on large orders, and excellent customer service.

Customer Service has a reputation for excellent customer service, with a team of trained professionals available 24/7 to help with any issues. The website offers various ways to contact customer support, including phone, email, and live chat. Additionally, offers a satisfaction guarantee, allowing customers to return products for a full refund or exchange.

Product Quality and Selection offers a vast selection of pet products, including food, medicine, toys, and accessories. Additionally, the website offers private-label products, which are often of comparable quality to national brands but at a lower price point. also offers high-quality products for specific needs, such as grain-free and organic food options.

Website Usability offers a clean and easy-to-use website, with intuitive navigation and clear product descriptions. The website is optimized for mobile devices, making it easy to shop on-the-go. Additionally, offers a loyalty program called Chewy Rewards, which rewards customers for their purchases with exclusive discounts and other benefits.

Returns and Exchanges offers a satisfaction guarantee, allowing customers to return or exchange products for any reason. The website offers a simple and user-friendly returns process, allowing customers to print return labels and track their return status. In some cases, customers may receive a full refund, while in other cases, they may receive store credit or an exchange.

Promotions and Discounts offers frequent promotions, discounts, and special offers, such as free shipping on orders over $49 and up to 30% off on auto-ship orders. Additionally, offers discounts for new customers and holiday sales, as well as exclusive discounts for Chewy Rewards members.

Reputation has a reputation for excellent customer service and a vast selection of products. The website has received numerous awards for its customer service, including the StellaService Elite Award and the Bizrate Platinum Circle of Excellence Award. However, some customers have reported issues with delivery time and order accuracy, highlighting areas that may need to address.

Payment Options accepts various payment options, including major credit cards, PayPal, and Apple Pay. Additionally, the website offers financing options for larger purchases through Affirm.

Loyalty Programs offers a loyalty program called Chewy Rewards, which rewards customers for their purchases with exclusive discounts and other benefits. Members of Chewy Rewards earn points for every dollar spent, which can be redeemed for discounts on future purchases.

Customer Reviews features customer reviews and ratings on each product page, allowing buyers to make informed decisions. The website also features a customer review program called Chewy Influencer, which rewards customers for writing detailed and informative reviews.

Community Involvement is involved in various community initiatives, including partnerships with animal shelters and rescue organizations. Additionally, the website offers a blog featuring pet-related content, as well as a social media presence on various platforms.

Shipping and Costs offers free shipping on orders over $49, although some exclusions may apply. The website also offers expedited shipping options for an additional cost. Shipping times vary depending on the product and location, but typically ships products within 1-2 business days.