Chewy Recent User Reviews
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Reviewer Name: Karen Guyette
Review Submission Date: 19-07-2019
Review Title: Chewy’s Compassionate Customer Service
Review Submission Date: 19-07-2019
Review Title: Chewy’s Compassionate Customer Service
Review Description: Chewy left a good impression on a customer who had recently lost their beloved dog. Despite receiving an auto ship package that they couldn't use, Chewy made things right by refunding the amount without any fuss. Furthermore, Chewy went above and beyond by encouraging the customer to donate the package to a shelter and even sending condolence flowers to express their empathy. This act of kindness helped the customer cope with their loss and left them with a positive image of Chewy's customer service.
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Reviewer Name: Faisal S. Gailani
Review Submission Date: 19-07-2019
Review Title: A Dissatisfied Customer’s Review
Review Submission Date: 19-07-2019
Review Title: A Dissatisfied Customer’s Review
Review Description:
This particular customer had a poor experience with this company and expressed their dissatisfaction by stating that the person answering the phone always provides a generic apology. The customer advises others not to place orders with this company as they believe it will lead to regret.
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Reviewer Name: Beverly Langford
Review Submission Date: 19-07-2019
Review Title: Great Customer Service from Chewy
Review Submission Date: 19-07-2019
Review Title: Great Customer Service from Chewy
Review Description: My experience with Chewy has been nothing short of amazing. I have made numerous orders from them and have always been satisfied. However, on one occasion, I mistakenly ordered two dog beds that were the wrong size. Despite the error being my fault, the Chewy customer service representative was incredibly helpful. She promptly provided me with return labels at no cost and assisted me in ordering the correct size dog beds. The entire process was effortless and speedy. I was impressed with their friendliness and professionalism. I highly suggest Chewy for all your pet-related needs.
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Reviewer Name: Diana Phelps
Review Submission Date: 19-07-2019
Review Title: The Risks of Carrying Dangerous Items
Review Submission Date: 19-07-2019
Review Title: The Risks of Carrying Dangerous Items
Review Description: Initially, a review with images displaying sharp splinters that could break off from the Red Barn Kneecaps was shared. These splinters are risky as they could become lodged in a dog's throat, or even worse, be sharp enough to draw blood from someone's foot. However, the review did not post on the .com reviews. Despite good customer service from the staff, it remains concerning that they are still carrying an item that poses a high level of danger.
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Reviewer Name: Carolina Lanauze
Review Submission Date: 19-07-2019
Review Title: False Promises in Customer Service
Review Submission Date: 19-07-2019
Review Title: False Promises in Customer Service
Review Description: I recently ordered veterinary prescription dog food for my furry friend who has liver problems. However, the food took a frustratingly long time to arrive - a whole week! To make matters worse, when I contacted customer services, I was met with dishonesty and a cold supervisor who refused to help me. They told me that my order had not even been shipped yet despite my waiting for it for so long. It was heartbreaking for me to explain my situation to the supervisor while in tears, but he did not offer any solution. Instead, all he said was that there were a lot of orders to process, which was not an acceptable excuse. This terrible experience has left a bad taste in my mouth, and I will not trust this company's false promises or lack of compassion for dog owners in the future.
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Reviewer Name: Tammy
Review Submission Date: 19-07-2019
Review Title: Great Service that Feels Like You’re Among Family Members!
Review Submission Date: 19-07-2019
Review Title: Great Service that Feels Like You’re Among Family Members!
Review Description: The team responsible for customer service and online ordering efficiency show exceptional performance, always providing fast delivery. Beyond that, they display sincere sympathies and compassion towards their customers that make them feel like family members. The Dinneen's are expressing their gratitude from the depths of their hearts for treating them kindly on their difficult experience of losing their senior Yorkie named Buddy.
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Reviewer Name: PATRICK FLYNN
Review Submission Date: 19-07-2019
Review Title: Impressive Business
Review Submission Date: 19-07-2019
Review Title: Impressive Business
Review Description: Following the loss of our cherished golden retriever, Cooper, we reached out to Chewy to return some unopened medication. To our surprise, not only did Chewy refund us in full, but they also assured us there was no need to return the medicine. Days later, we were pleasantly surprised to receive a lovely vase of flowers from Chewy. The company's caring and compassionate approach to customer service is truly remarkable, making them an impressive business.
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Reviewer Name: Jason Propst
Review Submission Date: 19-07-2019
Review Title: Why you should avoid making purchases with Chewy
Review Submission Date: 19-07-2019
Review Title: Why you should avoid making purchases with Chewy
Review Description: If you're looking for an online store to purchase pet food and supplies, Chewy may not be the best option for you. A customer shared their experience with the company and why they strongly advise against using it. According to this customer, Chewy charged them three times for one order refund, and they only received two of them. To make matters worse, the company attempted to charge them a fourth time and even tried to withdraw more money than the initial order. This type of situation can lead to financial uncertainty and loss. The customer further expressed their frustration with Chewy because they still have one pending charge, which the company is refusing to release unless they receive a double payment. This policy is not only unfair but also shows a lack of regard for customers' hard-earned money. Therefore, this customer advises against using Chewy to avoid similar experiences. Don't let your finances be affected by such practices. It's crucial to research and opt for online stores with an excellent track record in customer service and transparency.
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Reviewer Name: Suzanne Hyatt
Review Submission Date: 19-07-2019
Review Title: Impressive Customer Service from Chewy
Review Submission Date: 19-07-2019
Review Title: Impressive Customer Service from Chewy
Review Description: Chewy is a exceptional company and hands down the best I've ever dealt with. Their delivery service is prompt and precise, while their compassionate approach towards customers is commendable. When I lost my beloved pet, they were extremely sympathetic and went above and beyond to comfort me, sending me a thoughtful card and flowers. Moreover, they even refunded my recent purchases without any request from my end. Such generosity leaves me speechless! I cannot praise Chewy enough for their kindness and support. From now on, I will always rely on Chewy for my pet's requirements. Thank you, Chewy!
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Reviewer Name: Mary White
Review Submission Date: 19-07-2019
Review Title: Chewy Is a Highly Credible and Reliable Company
Review Submission Date: 19-07-2019
Review Title: Chewy Is a Highly Credible and Reliable Company
Review Description: When it comes to trustworthiness, Chewy is the leader of the pack. This company is known for its outstanding reliability and credibility. Chewy has earned the trust of millions of customers who rely on its fast and accurate service. In fact, Chewy is so efficient that customers can place their orders and receive their deliveries the very next day. No other company, not even Amazon, can compare to Chewy's exceptional service. The Chewy team always goes the extra mile to exceed customers' expectations. Thank you Chewy for your outstanding service!
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