Users Voice for Chicos

56% users rated Terrible
3% users rated Poor
0% users rated Average
3% users rated Very Good
38% users rated Excellent
Pie Chart Review Representation for Chicos
Chicos Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 Jul 2019

Last updated by on 07 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with askmeoffers.com"
Sep 2022 2 4.5 5 2.7 4.4 4.4
Oct 2022 5 4.7 5 5 4.4 4.6
Nov 2022 5 4.5 5 1 2.7 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 4 4.1 5 4.9 4.6 3.6
Line Chart for Rating of peer stores

chicos.com

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bellelily.com

boomf.com

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mahabis.com

Detailed Chicos Review by

Introduction:

Chicos.com is a fashion brand that offers clothing, jewelry, and accessories for women in their 40s and over. The company started in 1983 and now has over 600 stores across the United States, Canada, and Mexico. The brand aims to provide clothing that is comfortable, fashionable, and versatile, with a focus on flattering cuts and patterns. In this review, we'll take a closer look at various aspects of the website, including the user experience, product range, pricing, customer service, and more.

Pros and Cons:

Pros:
  • Wide range of clothing options for mature women
  • Flattering cuts and patterns
  • Free shipping and returns on all orders
  • Variety of payment options including PayPal, credit/debit cards, and Chico's gift cards
  • Loyalty program offering exclusive discounts, free shipping, and surprise gifts
Cons:
  • Relatively high pricing compared to other fashion brands
  • Not much diversity in terms of size range
  • Limited selection of casual wear and athletic apparel

User Experience:

The user interface of chicos.com is modern and easy to navigate. Categories of products are clearly visible and well-organized. The website also has a search function that allows users to search for specific products. The product pages are informative, with detailed descriptions, sizing charts, and multiple photos. Customers can also leave reviews and ratings for products, which can be helpful for others when making a purchase decision.

Pricing and Value for Money:

Chico's products tend to be on the higher side of pricing, with dresses and jackets often priced around $100 or more. However, customers can find some value in the brand's signature clothing items, like their Travelers collection, which are wrinkle-resistant and versatile. The loyalty program also saves customers money on future purchases and provides exclusive discounts.

Alternatives:

Other fashion brands that target mature women include Talbots, J.Jill, and EILEEN FISHER. These brands offer similar type of clothing options and accessory choices but at varying price points.

Customer Service:

Chico's has a customer service team available to answer questions via phone or email. Customers can also access a live chat feature on the website during business hours. The brand has a generous returns policy, allowing customers to return items for free via mail or at their nearest Chico's store.

Product Quality and Selection:

Chico's focuses on providing high-quality clothing that is flattering and versatile. The products can be ideal for mature women who value comfortable yet stylish clothing. However, the selection can be limited for women who prefer casualwear and athletic apparel.

Website Usability:

Chico's website is easy to navigate and provides customers with detailed information regarding sizing, returns, and shipping. The website design feels modern with its simplistic layout and palette.

Returns and Exchanges:

Customers can easily return or exchange items purchased from Chico's for free using the pre-paid shipping label included with their order. Customers can also return clothing to a nearby Chico's store.

Promotions and Discounts:

Chico's offers promotions and discounts throughout the year, as well as special sale events. The loyalty program provides exclusive discounts and free shipping for members.

Reputation:

Chico's has been in business for over 30 years and has established itself as a leading fashion brand for mature women. The products are high-quality and designed with consideration for the specific needs of the target demographic.

Payment Options:

Chico's accepts a variety of payment methods, including all major credit cards, PayPal, and the Chico's gift card.

Loyalty Programs:

The loyalty program offers exclusive discounts, free shipping, and surprise gifts. Members earn points for purchases made in-store or online, with higher tiers receiving more benefits.

Customer Reviews:

Customers are able to leave reviews and ratings for products on the website, providing valuable feedback for others. Reviews tend to be overwhelmingly positive, with many customers praising the flattering cuts and comfortable feel of the clothing.

Community Involvement:

Chico's supports various charitable organizations and initiatives, including those focused on women's health and education.

Shipping and Costs:

Chico's offers free standard shipping and returns on all orders. Expedited shipping can be purchased for an additional fee. The brand ships to the United States, Canada, and Mexico. In conclusion, Chico's provides a valuable service to mature women looking for stylish and comfortable clothing options. While there are some downsides to the brand, such as the pricing and limited selection of casualwear, the online experience is very user-friendly, with generous shipping and returns policies, a multitude of payment options and a loyalty program that rewards customers for their purchases. Overall, Chico's is an excellent choice for mature women of all sizes who want to look and feel confident in their clothing.

Chicos Recent User Reviews

User Rating

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Reviewer Name: Laurie Feest

Review Submission Date: 2022-11-29

Review Title: I have been shopping at Chicos since the 1990s…
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Review Description: I have been shopping at Chicos since the 1990s and although customer service is now better, the fabrics used and quality of of the products has declined. I can compare Chicos old and new linen, travelers quality in my closet and I am not seeing silk in their offerings . The quality of the sewing has declined as well . I limit my purchases to shorts, capris and jeans mostly now as I can depend on size.

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Reviewer Name: Susan Scaff

Review Submission Date: 2022-10-02

Review Title: Love this store.
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Review Description: On this Saturday morning I was in need of closet renewal for fall, and with the help of Ellen in the Marlton store I found many items that fit my bill. The spree was fun, and Ellen helped me find garments that I might not have discovered on my own. I am very pleased with my purchases. Thank you Chico’s!

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Reviewer Name: Annette Whitlock

Review Submission Date: 2022-08-09

Review Title: What Happened to Chico's?
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Review Description: Have been a big fan of Chico's for a while but the quality of their products is in steap decline. The workmanship is flawed and the materials are of poor quality and unfortunately their prices are no bargain. In the past, haven't minded paying a little more for the selection (for more mature women) and the quality but now I believe that I have purchased my last items from Chico's.

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Reviewer Name: Carole Dolan

Review Submission Date: 2022-06-14

Review Title: I have been a Chico's buyer for over 20…
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Review Description: I have been a Chico's buyer for over 20 years. Now that I am retired I like to take advantage of the final sales. They are a joke. Almost everything is out of stock literally with in 5 minutes of the posting.

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Reviewer Name: maddie evans

Review Submission Date: 2022-04-14

Review Title: DO NOT ORDER
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Review Description: DO NOT ORDER. Wrong food order was delivered, when rang, Chico’s told us we had to go and collect our missing items if we wanted it. DISGUSTING SERVICE. WOMEM ON THE PHONE RUDE.

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Reviewer Name: Sylvia Becker Putz

Review Submission Date: 2021-05-16

Review Title: Worst customer service by a Chico’s…
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Review Description: Worst customer service by a Chico’s employee. Totally ignored me and I was quite upset.Her name is Eileen and she works in the Spanish Spring Florida Office.I spend way too much money at Chico’s to be treated so poorly.I will have to think long and hard before visiting Chico’s.Unacceptable!.

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Reviewer Name: Sylvia Becker Putz

Review Submission Date: 2021-05-16

Review Title: Worst customer service by a Chico’s…
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Review Description: Worst customer service by a Chico’s employee. Totally ignored me and I was quite upset. Her name is Eileen and she works in the Spanish Spring Florida Office. I spend way too much money at Chico’s to be treated so poorly. I will have to think long and hard before visiting Chico’s. Unacceptable!.

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Reviewer Name: david ashley

Review Submission Date: 2021-03-22

Review Title: i bought 3 milshakes today they were…
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Review Description: i bought 3 milshakes today they were absolutely brilliant 10/10??

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Reviewer Name: david ashley

Review Submission Date: 2021-03-22

Review Title: i bought 3 milshakes today they were…
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Review Description: i bought 3 milshakes today they were absolutely brilliant 1010??

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Reviewer Name: Sam Salimi

Review Submission Date: 2021-02-05

Review Title: Ordered food from this place today and…
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Review Description: Ordered food from this place today and the worst service ever. Over 2 hours 15 minutes. After being lied to 6 times chasing for my food on the phone - I got just an apology and some crappy dessert. I would never order from here again, due to the horrendous service and lying staff.

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