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Chinti and Parker is a luxury fashion brand that specializes in creating stylish and high-quality clothing made from sustainable materials. The brand was launched in 2009 by Anna Singh and Rachael Wood, who met during their studies at Central Saint Martins. Chinti and Parker has quickly become a go-to brand for sophisticated and fashionable women looking for comfortable garments that are also sustainable.
Pros and Cons
Pros:
- All clothing is made from sustainable materials, which is a great selling point for eco-conscious shoppers
- High-quality construction ensures that garments last longer, reducing the need to frequently purchase new items
- Large selection of clothing so there is something for everyone
- Great attention to detail in design
Cons:
- Clothing can be quite expensive
- Limited sizes available in certain items
- Limited range of styles for men
User Experience
Navigating the Chinti and Parker website is a breeze, with clear categories and filters to help shoppers find what they are looking for. The website is easy to use and feels very professional, giving shoppers confidence in the brand. Each product page contains detailed information about the garment, along with sizing and care instructions. The checkout process is also straightforward, with clear instructions and easy-to-understand forms.
Pricing and Value for Money
Chinti and Parker clothing is not cheap, with prices ranging from around $100 for basics to over $500 for more intricate pieces. However, the clothing is made from high-quality sustainable materials and is built to last, making it a smart investment for shoppers looking for long-lasting wardrobe staples.
Alternatives
Alternative sustainable clothing brands include Reformation, Amour Vert, and Everlane.
Customer Service
Chinti and Parker has a responsive and helpful customer service team that can be reached by email or phone. The brand also offers a helpful FAQ section on its website that answers many common questions.
Product Quality and Selection
Chinti and Parker clothing is made from high-quality sustainable materials, ensuring that each garment looks and feels great. The brand offers a wide range of clothing options, including tops, dresses, pants, and jackets, giving shoppers plenty to choose from.
Website Usability
The Chinti and Parker website is easy to use, with clear categories and filters to help shoppers find what they are looking for. Each product page contains detailed information about the garment, along with sizing and care instructions. The checkout process is also straightforward, with clear instructions and easy-to-understand forms.
Returns and Exchanges
Chinti and Parker offers free returns and exchanges within the US, making it easy for shoppers to try on items and return or exchange them if needed.
Promotions and Discounts
Chinti and Parker occasionally offers promotions and discounts, typically around major holidays.
Reputation
Chinti and Parker has a great reputation in the fashion industry for its sustainable and high-quality clothing.
Payment Options
Shoppers can pay for Chinti and Parker clothing using major credit cards, Apple Pay, and PayPal.
Loyalty Programs
Chinti and Parker does not currently offer a loyalty program.
Customer Reviews
Customers consistently praise Chinti and Parker for the quality of its clothing and the sustainable materials used to make them.
Community Involvement
Chinti and Parker is involved in various charitable initiatives and partners with several organizations that promote sustainability.
Shipping and Costs
Chinti and Parker offers free standard shipping on all US orders. Shipping to other countries is available at an additional cost.
Review Title: Made in China, low quality cashmere. Tried to sting me on refund.
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Review Description: Surprised to see that such an expensive jumper was made in China, and cashmere was of low quality - profit margins must be through the roof. I returned the size that didn’t fit and even though they had received the return with no issues they still insisted on me sending a picture of my postage receipt. I asked the assistant why it would be necessary and she didn’t respond, I assume they use it as an excuse to deny refunds. Leaves a very bad taste in the mouth!
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Reviewer Name: lisa stokes
Review Submission Date: 2021-04-15
Review Title: High value low quality product
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Review Description: High value low quality product Overpriced overseas produced completely inferior quality cashmere service matched the product completely ItoIgnorant and just appalling!!!!
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Reviewer Name: lisa
Review Submission Date: 2021-04-13
Review Title: Expected Quality goods albeit at a high…
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Review Description: Expected Quality goods albeit at a high price much more expensive than others offering the same the service is incredibly inferior after sales so so poor liars and disrespectful behaviour when you actually are able to get a response or reply In today’s situation seems some businesses still don’t understand customer service and actually appreciate customers Never again for me once bitten ????
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Reviewer Name: Annie Cowan
Review Submission Date: 2021-04-03
Review Title: Reliable, high-quality brand
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Review Description: I'm a many-times-over repeat Chinti & Parker customer. I've never had a single problem-- shipping is fast and tracked and clothing is extremely high-quality. I was thrilled to see that post-Brexit, they've incorporated customs duties to the EU into the given price, which makes it hassle-free for the customer.
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Reviewer Name: Rose
Review Submission Date: 2021-01-27
Review Title: Shocking customer service avoid at all…
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Review Description: Shocking customer service avoid at all costs. Return jumper ordered wrong size refused to refund despite having a returns policy as claimed it was damaged/worn when I return without even trying on!!!Worst customer service ever!!!
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Reviewer Name: Unhappy customer
Review Submission Date: 2021-01-04
Review Title: Poor quality items and poor customer…
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Review Description: Poor quality items and poor customer service. I purchased a jumper for £175 that disintegrated after being hand washed despite being labelled suitable for handwashing. I asked to exchange the item or at least receive a discount in purchasing a new item and was refused. More fool me: I could have spent my money at John Lewis and gotten a better quality item and service for half the price. Take your hard earned money to another retailer who appreciates you more - clearly Chinti and Parker don't care about their customers one jot.
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Reviewer Name: andresa castro de bastos
Review Submission Date: 2020-10-28
Review Title: A brand close to Heart!
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Review Description: Excellent products. Excellent customer engagement and careful follow up. A brand close to heart!
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Reviewer Name: Gulsah Akalin
Review Submission Date: 2019-11-14
Review Title: I bought a sweater from their online
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Review Description: I bought a sweater from their online store and within the next 48 hours, before the sweater even arrived to me, the price was reduced. When mailing them about this matter their feedback is that difference will not be reimbursed and I should feel free to ship back but costs for this together with the shipping costs of an order are most probably more than the price reduction. This is true but some service would’ve been appreciated given the price of their products.
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Reviewer Name: Nate Wilcox
Review Submission Date: 2019-02-28
Review Title: Substandard quality (clothing and support)
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Review Description: They sell substandard clothing, and when shown proof will not admit to faults, and fail to offer any form of refund. Please look elsewhere for clothing