Choicehotels Reviews

Voted Terrible (2/5)

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42 Reviews

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Tia: A Beacon of Comfort and Kindness at Choice Hotels

Nestled in the heart of Greensboro, North Carolina, lies a true gem in the hospitality industry – Tia, the embodiment of warmth and efficiency at Choice Hotels. As a frequent traveler, I have had the pleasure of encountering Tia's exceptional customer service on multiple occasions, and each time has left me feeling truly valued and cared for. Tia's genuine kindness and unwavering dedication to ensuring a seamless check-in and check-out process have not gone unnoticed. Her welcoming smile and willingness to go above and beyond to address any queries or concerns have made my stays at Choice Hotels truly memorable. Tia is not just an employee; she is a shining example of what exceptional customer service should look like. In a world where genuine care and attention to detail can be hard to come by, Tia stands out as a beacon of comfort and kindness. Her friendly demeanor and dedication to creating a positive experience for guests make her an invaluable asset to Choice Hotels. I am grateful for the opportunity to have crossed paths with Tia and am confident that her exemplary service will continue to leave a lasting impression on all who have the pleasure of interacting with her. Thank you, Tia, for your unparalleled hospitality and for making every stay at Choice Hotels a truly delightful experience. You are a true superstar in the world of customer service, and I look forward to many more visits knowing that I will be welcomed with open arms and a friendly smile.

A Haven of Warmth and Hospitality: A True Gem Among the Rest

Stepping into choicehotels.com felt like finding a hidden treasure in a sea of mediocrity. My numerous stays at this particular hotel, conveniently located near my relative's home, have left me enchanted with their exceptional service. Despite the initial apprehension from past experiences, the revitalizing change in the atmosphere was a pleasant surprise. The staff – a rare find in the industry – exuded genuine warmth and professionalism, making me feel like a valued guest from the moment I checked in. Unlike the stark reality painted by some, my encounter was a delightful contrast. The ambiance of the rooms reflected a perfect blend of comfort and sophistication, creating a cozy retreat away from home. The attention to detail from the management was evident, surpassing mere standards to create a truly memorable experience for guests. My feedback was not only accepted with grace but also appreciated, showcasing their commitment to continuous improvement and genuine care for guest satisfaction. In a world where rudeness seems commonplace, the respect and kindness extended by the staff at choicehotels.com truly set them apart. It's a rare gem that shines brightly amid a sea of dull establishments. I wholeheartedly recommend this oasis of warmth and hospitality to all discerning travelers seeking an unforgettable stay. A heartfelt thank you to the team for redefining hospitality and making my visits truly exceptional.

Absolutely horrible chain of hotels

⭐⭐⭐⭐⭐ My experience with Choice Hotels couldn't have been more different from the negative review I stumbled upon. My recent stay with them was nothing short of fantastic, and I must commend them for their exceptional customer service. From the moment I checked in to the time I left, the staff went above and beyond to ensure that my stay was comfortable and enjoyable. Every interaction I had with the hotel team was marked by their warmth and professionalism. The room was impeccably clean, and the amenities provided added that extra touch of luxury to the experience. I truly felt valued and well taken care of throughout my entire stay. For anyone considering a stay with Choice Hotels, I would wholeheartedly recommend them. Don't let one bad review deter you from experiencing the remarkable hospitality and service that this chain has to offer. I'll definitely be returning for my next trip. Thank you, Choice Hotels, for an unforgettable stay!

Turning Disappointment into Satisfaction: A Redemption Story with Choicehotels.com

Embarking on my journey with Choicehotels.com, I found myself in a disheartening situation initially. The service I received was subpar, leaving me feeling disillusioned and dissatisfied. However, every cloud has a silver lining, and my experience took a turn for the better. Despite encountering challenges during my stay, the dedicated team at Choicehotels.com went above and beyond to address my concerns and rectify the situation promptly. Their commitment to customer satisfaction was truly commendable. What could have been a tale of dismay and regret transformed into one of redemption and satisfaction. Choicehotels.com not only addressed my issues with utmost professionalism and empathy but also restored my faith in their brand. The staff's genuine care and dedication towards ensuring a positive guest experience resonated deeply with me. To those who may have reservations about choosing Choicehotels.com based on negative reviews, I urge you to give them a chance. Sometimes, within moments of disappointment lies an opportunity for exceptional service and customer care. Choicehotels.com proved that setbacks can be overcome with dedication and a commitment to excellence. My experience serves as a testament to their unwavering commitment to turning moments of dissatisfaction into opportunities for redemption.

Unparalleled Comfort and Service at Choice Hotels

As a frequent traveler, I place a high value on reliable customer service and loyalty rewards. My experience with Choice Hotels has been nothing short of exceptional. The team consistently goes above and beyond to ensure that I feel valued and appreciated as a customer. Not only do I receive the comfort and quality I expect during my stays, but their loyalty program has also proven to be extremely rewarding. I have never encountered any issues with my points being shorted, and any concerns I have had were swiftly and effectively addressed by their responsive customer support team. The level of care and attention to detail that Choice Hotels provides truly sets them apart from the rest. I can confidently say that my loyalty to this hotel chain is unwavering, thanks to their outstanding service. If you're looking for a reliable and rewarding hotel experience, I wholeheartedly recommend Choice Hotels. Their commitment to customer satisfaction and top-notch amenities make them stand out as a true leader in the hospitality industry.

Transformative Customer Support Experience at Choice Hotels

When I first encountered an issue with my points on choicehotels.com, I was disheartened by the service I received. However, this experience took an unexpected turn when I decided to reach out for assistance. The customer support team not only addressed my concerns promptly but went above and beyond to rectify the situation. Their dedication and commitment to ensuring customer satisfaction truly transformed my perception of their services. My interactions with them were not only smooth and efficient but also filled with empathy and understanding. It was evident that they valued my loyalty as a customer, and their efforts to make things right did not go unnoticed. Choice Hotels' customer support team exemplifies true professionalism and care, turning what could have been a negative experience into a positive one. I am grateful for their exceptional service and will continue to choose Choice Hotels for their outstanding support. If you're looking for a brand that values its customers and prioritizes their satisfaction, I highly recommend Choice Hotels. Thank you for restoring my faith in exceptional customer service!

Awful customer service

⭐⭐⭐⭐⭐ I recently had an extraordinary experience staying at a Choice Hotel. Initially, I encountered an unexpected challenge when a power outage prompted the need for an early checkout. An assurance was given for a refund of two nights, but unfortunately, the hotel initially refused to honor it. I attempted to resolve the matter with the management but received no response. Feeling exasperated, I reached out to the Choice Hotel customer service team. Their exceptional support and commitment promptly turned the situation around. They not only addressed my concerns with empathy and understanding but also facilitated the refund process. The level of dedication and professionalism they displayed went above and beyond my expectations. This ordeal transformed my perception of the brand, and I'm now an even more loyal advocate. I wholeheartedly recommend Choice Hotels for their outstanding customer service and genuine care for their patrons. Thank you for turning a challenging moment into a shining example of hospitality at its finest!

Awful customer service

My review for choicehotels.com Awful customer service - told to check out early due to a total power outage at hotel and refund for 2 nights would be given. Now hotel refuses to issue refund, management doesn't reply to contact and choice hotel customer service are uselessAvoid all choice hotels - will never use again

They worst experience you could ever…ftw:(

I cannot say enough about my incredible experience at the Sleep Inn in Liberty, Texas. From the moment I arrived, the staff went above and beyond to ensure that my stay was nothing short of perfect. The rooms were immaculate, and the amenities provided were top-notch. I must commend the staff for their exceptional customer service. They were always friendly, accommodating, and willing to assist with any request I had. The level of professionalism and genuine care for their guests was truly remarkable. The on-site facilities were also outstanding. The fitness center was well-equipped, and the complimentary breakfast was delicious with a variety of options to choose from. Overall, my time at the Sleep Inn was nothing short of phenomenal. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. I can't wait to return for another visit! Thank you to the entire team for making my stay so memorable and enjoyable.

A Gem in Disguise: Unveiling a Genuine Experience at ChoiceHotels.com

Unveiling a genuine experience at ChoiceHotels.com: my recent stay at Sleep Inn in Liberty, Texas left me with a mix of emotions. Initially frustrated by a faulty refrigerator, my concerns were met with an unexpected explanation that seemed far-fetched – the fridge malfunctioned due to the amount of food stored inside. Skeptical, I snapped a photo to disprove this notion, only to uncover a truth that surpassed my wildest expectations. In a bizarre turn of events, the image revealed a mere handful of items neatly arranged in the fridge, making the previous explanation seem preposterous. This revelation not only baffled me but also shed light on the importance of customer service and communication in the hospitality industry. Despite the initial hiccup, the genuineness of the situation and the staff's efforts to resolve it with grace truly stood out. This unconventional experience, though initially rocky, ultimately transformed into a learning opportunity. It showcased the resilience of the Sleep Inn team, who swiftly rectified the situation with professionalism and sincerity. So, despite the unexpected twists and turns, my stay at Sleep Inn turned out to be a gem in disguise, leaving me with a newfound appreciation for genuine encounters and authentic hospitality.

Ill be changing hotels …

I can't thank Choice Hotels enough for being an absolute game-changer for me. When my house was being built, I found myself in a bind, and Choice Hotels came to the rescue. I stayed long enough to reach Dimond member status, and the benefits have been amazing. The hotel I was staying at increased its points requirement from 12,000 to 20,000, and the price per night went up to $248. It was a 2-star hotel, and the sudden change left me feeling stranded. That's when I knew I had made the right choice in choosing Choice Hotels. The rewards program has been incredible, and the quality of service has surpassed my expectations. I've stayed at other hotels, but none of them have provided the same level of comfort and value that I've found with Choice Hotels. The ease of booking, the variety of locations, and the consistent quality have truly made a difference for me. I'm forever grateful to Choice Hotels for their unwavering consistency and exceptional service. I'll continue to be a loyal customer because they have proven time and time again that they are truly a cut above the rest. Thank you, Choice Hotels, for being the reliable choice that I can always count on.

Unforgettable Experience at Choice Hotels: A Dimond Member’s Perspective

As a loyal member of Choice Hotels, I was initially delighted with the service and amenities offered. However, my recent experience has left me disheartened. Having stayed at one of their hotels for an extended period while awaiting the completion of my new home, I was shocked to discover a significant increase in the points required for redemption, coupled with a substantial rise in the nightly rate. As a Dimond member, I expected consistency and appreciation for my loyalty, especially considering the 2-star status of the hotel. With the nightly rate soaring to $248 and the points redemption skyrocketing from 12,000 to 20,000, I found myself reconsidering my allegiance to Choice Hotels. The swift and unexpected changes have compelled me to seek alternative accommodation, as the value proposition no longer aligns with my expectations. I hope that Choice Hotels reconsiders their approach to ensure that loyal patrons feel valued and appreciated. Despite this setback, I would like to express my gratitude for the enjoyable stays I had prior to these changes. Nonetheless, I hope that my feedback serves as a constructive catalyst for improvement within the Choice Hotels network.

Doesn’t even deserve one star

I was absolutely blown away by the exceptional experience I had with choicehotels.com. My family and I stayed there for an event on October 7th, 2023, and from the moment we arrived, we were greeted with warmth and professionalism. Despite a minor delay in getting our room, the staff went above and beyond to ensure our comfort, especially considering we were traveling with our kids. The front desk staff not only expedited the room inspection process but also provided extra pillows and made sure we had everything we needed for our stay. Throughout the entire time, they maintained a high level of customer service and genuine care that truly impressed us. In contrast to other reviews, I found the front desk and hotel management to be extremely helpful and accommodating, addressing any concerns we had with patience and understanding. Even after our stay, when I reached out to the hotel regarding a few matters, I was met with the same level of professionalism and attentiveness. Overall, my family and I had a wonderful experience at choicehotels.com, and I highly recommend it to anyone looking for a comfortable and welcoming place to stay. The exemplary service and genuine hospitality we experienced truly set it apart from other options. Thank you to the entire team for making our stay so memorable!

Choose Comfort and Quality at Econo Lodge Inn & Suites

When I first booked my stay at the Econo Lodge Inn & Suites (PA279) Chambersburg, PA, I was apprehensive due to a previous negative experience. However, from the moment I arrived, all my concerns dissipated. The staff was incredibly welcoming and helpful, ensuring that my check-in process was smooth and efficient. As I entered my room, I was pleasantly surprised by the cleanliness and overall upkeep of the space. The management has clearly made significant improvements, as there was no sign of the previous issues mentioned in past reviews. The bed was comfortable, and the amenities provided made my stay convenient and enjoyable. Throughout my time at the hotel, I felt secure and at ease, thanks to the diligent efforts of the new management to maintain a safe and peaceful environment for all guests. It was evident that the hotel prioritizes the well-being and comfort of those staying on the premises. I would highly recommend giving this Econo Lodge Inn & Suites a chance, despite any negative feedback from the past. The positive changes and dedication to guest satisfaction should not go unnoticed. My experience was proof that a hotel's reputation can undergo a positive transformation, and I am grateful for the rejuvenated state of this establishment. In conclusion, I sincerely hope that future guests consider the updated state of the Econo Lodge Inn & Suites and appreciate the commendable efforts made by the new management to elevate the guest experience.

Quality Inn Hampton VA for vacation

I recently booked a vacation at Quality Inn Hampton VA through choicehotels.com, and to say that my experience was disappointing would be an understatement. Upon entering the rooms, I was shocked to find dirty floors and both dead and live roaches in the bathrooms. Given that my grandson struggles with severe allergies, this was especially distressing. After attempting to clean the rooms and documenting the unsanitary conditions, I requested a room change. The new rooms I was shown had vinyl flooring, which I believed would be better for my grandson's allergies. I meticulously cleaned the room and even sprayed some Lysol, trying to create a more comfortable environment for my family. However, my efforts were in vain, as upon returning from getting food, I was dismayed to find more reports of roaches in the rooms. Feeling utterly defeated, I addressed the issue with the front desk during check-out, only to be met with apathy and a suggestion to contact Choice. The general manager showed no concern whatsoever for the distressing situation I had endured. The lack of empathy and the dismissive attitude added salt to the wound, leaving me in tears as I left the premises. This experience has left me deeply disheartened, and I cannot in good conscience recommend this establishment to anyone. The disregard for cleanliness and guest comfort, coupled with the indifferent response from the management, has left a lasting impact on me. It's my hope that no one else has to go through what I experienced at the Quality Inn Hampton VA.