Christopherbean Reviews

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Website inaccuracies and customer service won’t take responsibility for inaccurate pricing.

As a devoted customer of christopherbean.com, I was eager to join their subscription service for their delightful cold brew concentrates. However, I encountered a frustrating pricing issue during the checkout process. Despite applying for a subscription, the correct discount was not reflected in my cart for one of the products. Feeling disheartened, I reached out to their customer service team over the weekend, and I was pleasantly surprised to receive a prompt response on Facebook. After some back and forth, I was assured that the management would process a refund for the discrepancy. Unfortunately, the resolution that I was promised did not materialize, leaving me feeling neglected and disillusioned. I engaged in a dialogue with a representative named Cody, who provided canned responses that did not address the issue at hand. My disappointment grew as my attempts to convey the website's inaccuracies were met with excuses instead of accountability. It was disheartening to experience a lack of transparency from a company that prides itself on decades of experience. After all, their website claims 25 years in business, yet contradicting information from the BBB suggests otherwise. As a loyal customer, I believe in the values of integrity and customer-centricity. Regrettably, my experience with christopherbean.com left me questioning their commitment to these principles. I hope that they will prioritize rectifying these critical issues to ensure a seamless and honest experience for all customers. Despite my current reservations, I remain hopeful that christopherbean.com will take ownership of their website inaccuracies and prioritize the satisfaction of their valued customers.

Web site inaccuracies and customer support will not take accountability for inaccurate pricing.

My evaluate for christopherbean.com Pricing for subscription gadgets doesn't all the time populate appropriately when initiating a subscription order. I made a decision to put two totally different chilly brew concentrates underneath a subscription order. One of many merchandise utilized the proper subscription pricing, reflecting a ten% off subscription pricing. The opposite didn't. It appeared that many of the chilly brew merchandise I examined in my cart to see if it was particular simply to the one merchandise that wasn't pricing appropriately, and it seemed to be so. Sadly, there isn't a customer support that works at this firm on the weekends in any respect. I made the try to succeed in out on social media on Fb on Saturday and was pleasantly shocked that somebody responded again. They apparently investigated the scenario after which after they investigated the difficulty, they suggested "if I wished to order it that administration would refund the ten% again to me", and to ahead my order # for administration to course of my refund. As a substitute, I acquired mere excuses from Cody that the "system will solely permit for one low cost per order. Because you used a coupon code the subscription low cost cancelled out". Which was an outright lie, since even BEFORE I utilized the singular low cost code, the subscription pricing was NOT populating appropriately. I suggested Cody of this and nonetheless his response was "our system will solely permit one low cost per order", and "thanking" me for the instance photos they usually "would get this mounted", all whereas refusing to honor the proper subscription pricing. Even now, one can go into the positioning, WITHOUT including a reduction coupon code, and including subscription gadgets into the cart, and it'll nonetheless present up unsuitable, and I offered an image of this, and his response was "solely prospects with accounts are supposed to have the ability to create subscriptions". The display screen shot I offered was simply the cart, which you do not have to register so as to add to. One would assume that being he works there, he would perceive what merely including one thing to a cart would appear like. The canned responses have been completely ridiculous, and did not apply to the scenario. If the subscription pricing is a reduction then the pricing ought to replicate with the unique value within the cart with an computerized coupon code utilized throughout checkout. Nevertheless, their web site does not do that, and I used just one low cost code, and it utilized to the pricing that was displaying up for the merchandise in my cart, through which one of many merchandise was not reflecting the correct pricing. Their web site says they have been in enterprise since 1996? 25 years. BBB states they've solely been in enterprise 9 years. They will not make it to their marketed 25 years at this price, if they can not take possession of their very own web site and do what's proper by the client.