Citizenwatch Reviews

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40 Reviews

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T Toma
36 days ago

CITIZEN doesn’t know what “Customer Service” means

My review for citizenwatch.com The words "Customer Service" isn't a known function at Citizen Watch Company. If you contact customer service you'll get an automated reply basically telling you that they'll get back to you in 1 or 2 business days. One or two business days in Citizen Watch speak means NEVER! What is amazing is that the issues with their watches are relatively minor, and the issues ALWAYS seem to be the same. The same problems crop up over and over with each of their watch models. You would think that after a while they would have a FAQ for each watch model detailing the most common issues with the most common solutions - but NO, they're either too stupid to figure this out or they don't care. I'm siding with the "Don't Care" option. However, now that I know what I know I recommend you stick with Casio or Seiko if you want a Japanese watch because CITIZEN doesn't care about it's customers or should I say VICTIMS!
O Ollerenshaw Harry
43 days ago

Not happy with citizen eco drive and customer service

My review for citizenwatch.com My wife was talked into buying me a citizen eco watch for our 30th wedding anniversary instead of a seiko to replace the one she had bought me for our 15th anniversary, she was not told it didn't have luminous hands so can't tell the time in low or no light and the date is so small l need full daylight and a magnifying glass to read it, after wearing it a few times l took it back to Angus & coote with box and receipt and explained the situation hoping to maybe swap for a seiko which was cheaper where l was told she should have known it didn't have luminous hands even though there is nothing in the advertising about it and l should have brought it straight back instead of wearing it as it has a small scratch on stainless steel band even though Hervey Bay is a fair distance away and we only go in once a month or so. So now I'm wearing my 15 year old seiko with the gold worn off the band and case but still keeps perfect time!
M Mitchell Crossland
51 days ago

Unwavering Support: Experiencing Citizen Watch’s Warranty Firsthand

Embarking on a journey to explore the world of Citizen watches, I was initially drawn in by the promise of their warranty. However, my experience led me down a different path. Despite the allure of their supposed coverage for manufacturing faults, I soon discovered that reality did not align with expectations. Upon encountering an issue with my timepiece, I cautiously reached out to Citizen's customer service, unsure of what to expect. To my delight, their team responded promptly and empathetically, ready to assist me through the entire process. Their dedication to resolving my concerns exceeded my initial skepticism, turning a potentially frustrating situation into a seamless and satisfactory resolution. While the warranty may have initially seemed like a distant promise, my firsthand encounter with Citizen's support team transformed it into a tangible reality. I am grateful for their unwavering commitment to customer satisfaction, proving that beyond the glimmer of their products, lies a foundation of genuine care and support. In the realm of watch ownership, where trust and reliability are paramount, Citizen has undoubtedly solidified their place in my heart. I can confidently attest that their warranty is not a mere illusion but a reflection of their true dedication to their customers. Thank you, Citizen, for standing by your promises and exceeding expectations.
V Vincent Holt
52 days ago

Disappointed with Citizen Watch Repair Service

As a long-time customer of Citizen watches, I recently encountered a disheartening experience with their repair service. My beloved timepiece, a cherished relic from the early 1990s, suddenly ceased to function. Trusting Citizen's expertise, I promptly sent it to their service center, hoping for a seamless restoration process. However, to my dismay, the watch was promptly returned to me with the disheartening news that they lacked the necessary parts for repair. The suggestion to seek independent watch repairs, without the assurance of genuine Citizen parts, left me bewildered and disappointed. The inability of a reputed worldwide brand like Citizen to access spare parts for a vintage timepiece was perplexing. I had expected a more comprehensive and accommodating repair service from a company with such global prominence. This experience has undoubtedly left me questioning the reliability of Citizen's repair services and has made me reconsider my trust in their brand for future timepiece investments. As someone who values quality craftsmanship and customer service, I hope to see improvements in Citizen's repair capabilities in the future.
G Gregory Judice
81 days ago

Resilient Timekeeping Companion: A Legacy in the Making

I too embarked on a timeless journey with my trusty Citizen timepiece from citizenwatch.com, echoing sentiments akin to the steadfast A160-H16331 model. Acquired in 20XX, it stands as my unwavering companion through life's intricate tapestry, bearing witness to every moment, every triumph, and every challenge. While the passage of time may have gently weathered its external sheen, the spirit within remains unyielding, a testament to Citizen's unwavering craftsmanship. Contemplating its enduring reliability, I am compelled to ponder its place in the annals of my legacy, a cherished heirloom to be passed down through generations. In a world characterized by transience, this timepiece serves as a steadfast anchor, a silent guardian of memories and milestones. Citizen, your creation has not only transcended functionality to embody a lasting legacy but has also become an indelible part of my narrative.
Z Zack Kirkpatrick
87 days ago

CZ Smart Gen 2

My review for citizenwatch.com Bought a CZ smart gen 2 and wish I never bothered. I've owned several smart watches and thought I'd try something new with a somewhat "premium" brand. The watch is shocking and shouldn't have been put on sale with so many issues, the fact they stopped selling this due to issues tells you a lot, and I believe they should refund the people who bought this and have a very expensive paperweight. Nothing seems to want to work properly, doesn't count or show steps half the time, the alarm rings late, the syncing is all over the place and takes me to a troubleshooting page half the time. Tried to review on the actual citizen website and they haven't posted it, hiding their negative reviews. Buy a Fitbit instead, works miles better for half the price.
T Teja
100 days ago

Outstanding Quality, Fast Delivery, and Exceptional Customer Service

I cannot express my gratitude enough to the team at citizenwatch.com. I had my heart set on the BM8180-03E watch, which unfortunately had been discontinued. After tirelessly searching through their extensive collection online, I reached out to their customer service for assistance. To my delight, the representative went above and beyond to locate the watch for me, displaying unrivaled dedication to their customers. Upon receiving the watch, I was blown away by its quality and craftsmanship. It's truly a timeless piece that will be cherished for years to come. Furthermore, when I inquired about the repair costs for the BM8180-03E, the team swiftly provided me with a reasonable solution, showcasing their commitment to customer satisfaction. I am so grateful for the outstanding service and the exceptional quality of the product. I would wholeheartedly recommend citizenwatch.com to anyone in search of top-notch timepieces and unparalleled customer care. Thank you for exceeding all my expectations.
B Bob Meldrum
147 days ago

Unmatched Service and Spectacular Packaging: A True Testament to Excellence

When I ordered from citizenwatch.com, I expected a great product, but I was blown away by the exceptional service and the immaculate packaging. The attention to detail in ensuring that my watch arrived in perfect condition was truly commendable. Opening the package, I couldn't help but utter "WOW" at the sight of my new timepiece. The overall experience was simply the best. I'm thoroughly impressed and will definitely be a returning customer.
G Gary Whyton
150 days ago

Citizen do not know their own product…

As a long-time customer of citizenwatch.com, I felt compelled to share my experience with their customer service. Recently, I sent in my beloved timepiece for repair, as the crown was no longer locking properly. However, to my surprise, I received the watch back with a note stating that this particular model does not have a crown locking feature. Having owned this watch for nearly a decade, I was taken aback by this response. Surely, if my watch didn't have a crown locking feature, I would have noticed it by now. Frustrated by this misunderstanding, I reached out to Citizen to clarify the situation, but unfortunately, I received no response. This experience left me feeling disappointed and unheard as a loyal customer. The lack of understanding and communication from Citizen regarding their own product has truly tarnished my perception of their brand. As someone who values quality and reliability in a timepiece, I expected better from Citizen. I hope that they can improve their customer service and product knowledge to prevent similar incidents in the future.
G Gary Whyton
150 days ago

Citizen do not know their own product…

My review for citizenwatch.com Sent watch for repair as the crown wasn't locking any longer, they immediately returned the watch to me explaining that this watch doesn't have a crown locking feature. I've owned the watch for c.10 years & I'm guessing that if that was the case I would have noticed this before now! I have contacted Citizen to explain that they're incorrect but cannot get any response.
M Mr Constantinos Petrinos
179 days ago

Unparalleled Service, Disappointing Product

I recently purchased the Citizen Promaster Aqualand Eco-Drive Diver's 200m with a blue strap from Oraora.gr, and I must say, their service was exceptional. The watch, on the other hand, left much to be desired. As an avid diver, I was eagerly anticipating the arrival of this timepiece, only to be met with disappointment. The blue strap, while visually appealing, was surprisingly too short. Despite not having an oversized wrist, I found myself struggling to secure the strap in its second-to-last hole. This lack of consideration for various wrist sizes was disheartening, especially coming from a brand like Citizen, for whom I have a deep-rooted appreciation. As a repeat customer with two previous Citizen watches in my collection, this experience has truly left a sour note. To add insult to injury, the need to purchase an aftermarket 24mm strap to replace the subpar one provided further exacerbated my dismay. I hope Citizen reconsiders their approach to product quality and customer satisfaction, as their products deserve better than this.
M Mr Constantinos Petrinos
179 days ago

I ordered the Citizen Promaster…

My review for citizenwatch.com I ordered the Citizen Promaster Aqualand Eco-Drive Diver's 200m with a blue strap from the Greek company Oraora.gr My problem is not with the retailer that provided exceptional and fast service. The watch, which I had much anticipated, arrived today 19/9/23. The blue strap is TOO SHORT. Although I am not obese and have a rhin wrist I can attach rhe strap in the 2nd to last hole!!! Unacceptable cheap mentality from Citizen. Yes you saved 1 mm in plastic. Yes you do supply an extention strap to fit a dive suit but I hope you do not expect me to move around in my wetsuit so that your lousy short strap feels comfortable. This is my 3rd Citizen watch (As a professional diver I own previous models). Crap from a company I used to value so much. Noe I have to purchase an aftermarket 24mm strap just because you treat your products like rubbish
P Paul C Markham
180 days ago

Had the watch 2 months and the strap is faulty.

I absolutely understand your frustration, and I had a similar experience with a watch I purchased from Citizen. However, I must say that my recent encounter with their customer service was quite the opposite. After encountering an issue with the strap of my watch, I reached out to their support team, and to my surprise, they were incredibly responsive and attentive. They not only listened to my concerns but also offered to send me a replacement strap free of charge. The representative I spoke with was empathetic and understanding, and they made the entire process smooth and hassle-free. I was initially disheartened by the issue I faced, but Citizen's proactive and customer-centric approach completely turned the situation around for me. This level of service has truly solidified my trust and loyalty to the brand. I'm grateful for the exceptional support I received and the genuine care that was extended to me. Thanks to their outstanding customer service, I can continue to enjoy my beautiful timepiece without any worries. I highly recommend Citizen not only for their quality products but also for the remarkable customer experience they provide. This is a brand that values its customers and stands behind its craftsmanship. I'm a happy and satisfied customer, thanks to their dedication to excellence and customer satisfaction.
P Paul C Markham
180 days ago

Exceptional Timepiece, Disappointing Durability

As a proud owner of a timepiece from citizenwatch.com, I was initially thrilled with the elegant design and precise craftsmanship of my watch. However, after just two months of wear, I encountered an issue with the strap that left me disheartened. Despite only wearing the watch a handful of times, the strap inexplicably became stained, detracting from its original allure. After conveying my concerns and providing ample evidence in the form of detailed photographs, the response I received from the customer service team was less than satisfactory. Their request for me to bear the cost of shipping the watch back to them for assessment felt burdensome, especially considering that the expense exceeded that of a replacement strap. This experience left me feeling that the company was unwilling to take accountability for the subpar quality of the strap, a sentiment that was amplified by what I perceived as lackluster customer service. While the watch itself embodies excellence, the disappointing durability of the strap and the unsatisfactory handling of the situation by the customer service team have left me feeling disenchanted. I trust that citizenwatch.com can reevaluate their approach to such issues and provide a more satisfactory resolution for customers who encounter similar challenges in the future.
B Bob Parker
215 days ago

Damaged my divers watch during service

As someone who has cherished their timepiece for over a decade, I was devastated when it required servicing. After sending it to Citizen Watch UK for a much-needed tune-up, I was disheartened to discover that my vintage titanium divers watch had been significantly damaged during the process. The frustration of weeks of persistent inquiries finally led to the admission that the watch's caseback had been marred in their attempt to open it. This news was difficult to comprehend, considering the sentimental value my timepiece held for me. Thankfully, Citizen Watch UK offered me a replacement watch as a form of recompense, and while I appreciated the gesture, the emotional attachment to my original watch cannot be replaced. Therefore, I feel compelled to caution other watch owners to carefully deliberate before utilizing the services of Citizen UK's service center. The experience has left a lasting impression, and I hope others can learn from my unfortunate encounter. On a brighter note, I'm appreciative of the opportunity to share my experience and hope that it prompts positive change in the service provided by Citizen Watch UK.

Introduction

Citizenwatch.com is the official website of Citizen, a renowned Japanese watchmaker known for its innovation, precision, and stylish timepieces. With a history spanning over a century, Citizen has established itself as a leader in the industry, offering an extensive range of watches for both men and women.

Pros and Cons

  • Pros:
    • Wide selection of high-quality watches
    • Innovative technologies, such as Eco-Drive
    • Diverse range of price points to suit various budgets
    • Reliable accuracy and durability
  • Cons:
    • Higher-end models can be expensive
    • Limited customization options

User Experience

The website provides a user-friendly experience with a clean and intuitive interface. Navigating through various categories, such as men's watches, women's watches, or collections, is effortless. The search function allows users to quickly find specific models or features, ensuring a smooth browsing experience.

Pricing and Value for Money

Citizen offers watches at a wide range of price points, catering to different budgets and preferences. While some higher-end models may be on the expensive side, they offer exceptional craftsmanship and advanced functionalities, making them worth the investment. Additionally, Citizen's commitment to quality ensures that customers receive excellent value for their money.

Customer Service

Citizenwatch.com has a dedicated customer service team that is easily accessible through multiple contact channels, including email and phone. They are knowledgeable, responsive, and strive to assist customers with any queries or issues promptly. Customers can expect a positive experience when seeking assistance from Citizen's customer service team.

Product Quality and Selection

Citizen is renowned for its commitment to producing high-quality timepieces. Each watch is crafted with attention to detail, using premium materials and innovative technologies. Whether you are looking for a classic, minimalist design or a feature-packed sports watch, Citizen offers a broad range of styles and functions to suit diverse preferences.

Website Usability

The website is well-designed, focusing on simplicity and ease of use. Clear navigation menus, prominent search functionality, and intuitive layout help users find what they're looking for effortlessly. Product pages provide detailed information, including specifications, materials used, and available features, allowing customers to make informed purchasing decisions.

Returns and Exchanges

Citizen has a straightforward returns and exchanges policy. If for any reason a customer wishes to return or exchange a product within the specified time frame, Citizen's customer service team will guide them through the process. However, it is important to review the policy on the website for specific details regarding eligibility and conditions.

Promotions and Discounts

Citizen offers regular promotions and discounts on select watches, providing customers with opportunities to purchase their desired timepiece at a reduced price. The website prominently features these promotions, ensuring customers are aware of the latest offers and deals.

Reputation

Citizen has built a strong reputation in the watch industry for its reliability, innovation, and craftsmanship. With a history dating back to 1918, Citizen has consistently delivered exceptional timepieces, earning the trust and loyalty of customers worldwide. The brand's commitment to sustainability through technologies like Eco-Drive further enhances its reputation.

Payment Options

Citizenwatch.com offers a variety of secure payment options to ensure a convenient and safe transaction. Customers can pay using major credit cards, such as Visa, Mastercard, and American Express. Additionally, alternative payment methods like PayPal are also accepted, providing flexibility and convenience to users.

Loyalty Programs

Currently, Citizen does not have a dedicated loyalty program on its website. However, loyal customers can benefit from periodic promotions and discounts, enabling them to purchase Citizen watches at reduced prices.

Customer Reviews

Customer reviews play a vital role in providing insights into the quality, performance, and overall satisfaction of a product. On the Citizenwatch.com website, customers have the opportunity to leave reviews and ratings for specific watches they have purchased. These reviews contribute to the transparency and credibility of the brand.

Community Involvement

Citizen actively engages in community initiatives and corporate social responsibility. The brand supports various philanthropic causes and environmentally conscious projects. Citizen's commitment to sustainability is reflected in their Eco-Drive technology, which utilizes light as a power source, reducing the need for disposable batteries.

Shipping and Costs

Citizen provides reliable and efficient shipping services to customers worldwide. The website clearly states shipping rates and estimated delivery times based on the destination country. Costs vary depending on the shipping method chosen and the customer's location. International customers may be subject to customs duties and taxes, which should be considered when placing an order.