Users Voice for Citizenwatch
1% users rated Poor
0% users rated Average
3% users rated Very Good
28% users rated Excellent
Rate Citizenwatch Coupons Store
| Sep 2022 | 1 | 3.9 | 2.7 | 3.8 | 2.3 | 4.8 |
|---|---|---|---|---|---|---|
| Oct 2022 | 5 | 4.7 | 5 | 3.7 | 3.6 | 4.2 |
| Nov 2022 | 2 | 3.8 | 1 | 5 | 5 | 3.9 |
| Dec 2022 | 5 | 5 | 5 | 5 | 1.8 | 5 |
| Mar 2023 | 3 | 4.2 | 4.9 | 2.7 | 5 | 3.1 |
| Line Chart for Rating of peer stores |
citizenwatch.com
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Detailed Citizenwatch Review by Aisha Bachlani
Introduction
Citizenwatch.com is a flagship online store that offers an extensive range of watch collections that range from elegant dress watches to rugged sports watches. The website offers a vast selection of watches for both men and women, all powered by the brand's innovative Eco-Drive technology. Citizenwatch.com allows customers to purchase watches directly from the company, with access to exclusive collections and promotions.Pros and Cons
Pros:- Extensive collection of watches for both men and women
- Eco-Drive technology
- Exclusive collections and promotions
- Free shipping on all orders
- High pricing for some models
- Limited payment options
User Experience
The website is user-friendly, with a clean and responsive interface that is easy to navigate. The user experience is intuitive, and it is effortless to find the desired watch through the website's search function. The website's layout and design enhance the customer's shopping experience, with high-quality images and videos showcasing every detail of the products offered.Pricing and Value for Money
Some models are expensive, but the quality and durability of the watches justify the price tag. The website offers a range of prices to cater to all budgets, with competitive prices compared to other watch brands. The value for money is excellent, with a focus on quality and functionality.Alternatives
Some notable alternatives to Citizenwatch.com include Fossil, Bulova, Seiko, and Tissot.Customer Service
Citizenwatch.com offers excellent customer service, with a dedicated customer care team available to answer any questions or concerns. The website's customer service representatives are knowledgeable, polite, and respond in a timely manner to all enquiries.Product Quality and Selection
The quality of the watches is unmatched, with a focus on precision, accuracy, and durability. Citizenwatch.com offers a vast selection of watches, including dress watches, sports watches, and professional dive watches. The website has watches in different collections, including Promaster, Eco-Drive, and DRIVE collections.Website Usability
Citizenwatch.com has an intuitive website that is easy to navigate, with a clean layout and design. The website's search function allows customers to find their desired products quickly. The website offers an excellent shopping experience, with high-quality images, videos, and detailed descriptions of the products.Returns and Exchanges
Citizenwatch.com offers a 30-day return and exchange policy on all purchases made on the website. The company offers free returns and exchanges, with a seamless and straightforward process to follow.Promotions and Discounts
Citizenwatch.com offers promotions and discounts throughout the year, including exclusive deals for members of the Citizen and Eco-Drive clubs. The website also offers discounts during festive seasons such as Christmas and Black Friday, with significant savings on select products.Reputation
Citizenwatch.com has an excellent reputation in the watch industry, with a long history of providing high-quality watches that cater to a diverse range of customers. The brand is synonymous with innovative technology and durability, a testament to its commitment to providing premium products.Payment Options
Citizenwatch.com accepts payments via credit and debit cards, PayPal, and Amazon Pay. The website does not offer payment options such as cryptocurrency, which may limit some customers' ability to purchase watches.Loyalty Programs
Citizenwatch.com offers loyalty programs such as the Citizen and Eco-Drive clubs, which offer exclusive deals, promotions, and early access to new collections.Customer Reviews
Customer reviews on Citizenwatch.com are generally positive, praising the website for its high-quality products, excellent customer service, and easy-to-navigate interface.Community Involvement
Citizenwatch.com is involved in several community outreach activities, focusing on environmental, social, and governance initiatives. The brand has an Eco-Drive Sustainability program that aims to create a sustainable future by reducing waste, conserving energy, and protecting the environment.Shipping and Costs
Citizenwatch.com offers free shipping on all orders with a delivery time of 3-5 business days. The website also offers expedited shipping at an additional cost, with options for overnight, two-day, and international shipping available.Citizenwatch Recent User Reviews
Duration
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Reviewer Name: Brooksy ben
Review Submission Date: 2022-10-20
Review Title: Terrible service!
Review Submission Date: 2022-10-20
Review Title: Terrible service!
Review Description: Their website with regards to accessing parts is awful!! The payment does not work. Tried to contact them, get put through to the service centre that never answer the phone!! Please modernise your website, in particular, the payment server!! So difficult just to get a replacement watch strap!! Also, why can’t the sales team sort out payment and shipping for parts?? Seems this company is just interested in retail sales and not the individual! Get it sorted!
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Reviewer Name: Steve Morgan
Review Submission Date: 2022-10-10
Review Title: Excellent customer service can’t fault…
Review Submission Date: 2022-10-10
Review Title: Excellent customer service can’t fault…
Review Description: Excellent customer service can’t fault in any way. Accidentally damaged my watch bracelet at work within the first year. Sent back to citizen service centre who agreed to repair free of charge even though wasn’t covered by warranty. This is the sort of service every company should give. Well done citizen thank you.
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Reviewer Name: Leonard T
Review Submission Date: 2022-09-13
Review Title: Warranty not worth the paper it is written on
Review Submission Date: 2022-09-13
Review Title: Warranty not worth the paper it is written on
Review Description: Bought a Citizen Eco Drive analog watch in June 2021 very happy with it till the watch strap broke yesterday. Emailed Calcul Solatrx in Shannon Ireland “ If we find a defect from manufacturing on the strap we will replace the strap free of charge. But if we find the strap is worn or broken due to wear and tear it will not be covered by the warranty” it will cost me to post the watch not worth it. It should automatically be covered under warranty. Citizen Please respond
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Reviewer Name: Alex Smith
Review Submission Date: 2022-08-18
Review Title: Citizen and Bulova major privacy issue.
Review Submission Date: 2022-08-18
Review Title: Citizen and Bulova major privacy issue.
Review Description: New Citizen Eco-Drive and Bulova watches have tracking micro-chips without customer permission and consent which is a major privacy issue.
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Reviewer Name: Mark
Review Submission Date: 2022-07-25
Review Title: I've had my Eco-Drive nearly 10 years
Review Submission Date: 2022-07-25
Review Title: I've had my Eco-Drive nearly 10 years
Review Description: I've had my Eco-Drive nearly 10 years. Wear it every day and it has been through the ordeals of working in a brewery and as lifeboat crew. It's kept it accuracy throughout. Absolutely amazing timepiece and well worth the money-especially as it never needs batteries!
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Reviewer Name: Ian Scott
Review Submission Date: 2022-07-22
Review Title: Had an old Bulova that needed a second…
Review Submission Date: 2022-07-22
Review Title: Had an old Bulova that needed a second…
Review Description: Had an old Bulova that needed a second hand replacement so contacted them and then went into prolonged detail on watch ref case number etc etc this taking a good few wks only to be told to contact someone else as they don’t keep stock anymore.Took the watch to local jeweller was told to come back week later which I did and he fit the new hand plus a service !.Moral to the story don’t touch the big boys they really don’t care and can’t be bothered, use local.
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Reviewer Name: bewick
Review Submission Date: 2022-07-09
Review Title: I bought a titanium promaster 10 year…
Review Submission Date: 2022-07-09
Review Title: I bought a titanium promaster 10 year…
Review Description: I bought a titanium promaster 10 year ago ,best watch ever ,I work in construction and the sapphire glass is unmarked, I often c tudor pelagos which have same sapphire with scratches on .I was going to buy tudor but no reason as mine is radio controlled and never loses a second!
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Reviewer Name: Paul Cabrelli
Review Submission Date: 2022-05-19
Review Title: I my experience it's cheaper to buy a…
Review Submission Date: 2022-05-19
Review Title: I my experience it's cheaper to buy a…
Review Description: I my experience it's cheaper to buy a new item than pay to get Citizen service center to repair it.
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Reviewer Name: Justin
Review Submission Date: 2022-05-17
Review Title: Brought a £350 eco drive red arrows…
Review Submission Date: 2022-05-17
Review Title: Brought a £350 eco drive red arrows…
Review Description: Brought a £350 eco drive red arrows watch had it 3 years and took it out the box one day and the back fell off sent it back to citizen for repair as it is under warranty. But told I would have to pay &142 to get it fixed as the back should never fall off. Well it did so if I was you I would save my money and buy a different watch. Customer service are not that helpful. Will never buy a citizen watch again waste of money
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Reviewer Name: Trevor
Review Submission Date: 2022-04-14
Review Title: I sent an eco drive watch for repair…
Review Submission Date: 2022-04-14
Review Title: I sent an eco drive watch for repair…
Review Description: I sent an eco drive watch for repair two months ago. Estimated time four to six weeks after one week was told it needed a full service and replace face quoted £180.After six weeks told delay waiting for parts, thought Citizen repair centre would have had parts available! After two months told we are short of repair staff. This customer is now getting short on patience and minus my watch. Pleased to say on 20/4/22 I got my watch back thought I'd seen the last of it. For eventually completing the work I have changed the * to 2.
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