Citybeach Reviews

Voted Good (4/5)

1720 Votes

40 Reviews

Vote Now

In the Clothing Store category

Pie-Chart Analysis

18% users rated Terrible
0% users rated Poor
3% users rated Average
8% users rated Very Good
73% users rated Excellent
Write a review
D Desiree Jarrott
48 days ago

CityBeach – Where Comfort Meets Style

From the moment I slipped into the garment I ordered from CityBeach, I knew I had found a new favorite. The fabric was incredibly soft, and the quality was top-notch, giving me the confidence that this piece would last me a long time. Its lightweight design made it perfect for my travels, allowing me to pack light while still looking stylish wherever I went. Not only was the garment itself a standout, but the service from CityBeach was also exceptional. I was pleasantly surprised when my order arrived just three days after making the purchase, showcasing their efficiency and commitment to customer satisfaction. CityBeach has truly mastered the art of blending comfort, quality, and style in their products, making them a go-to destination for anyone looking to elevate their wardrobe effortlessly. I couldn't be happier with my purchase and will definitely be returning for more in the future.
J Jonathan Dines
48 days ago

A Perfect Pair: Shoes That Exceeded My Expectations

My experience with citybeach.com left me pleasantly surprised and completely satisfied. The shoes I received were not just great; they exceeded my expectations! The delivery time was impeccable, showcasing their commitment to customer service. From the moment I placed my order to the swift arrival of the package, every step of the process was seamless and efficient. I cannot recommend citybeach.com enough for their outstanding products and top-notch service. If you're looking for a reliable online shopping experience with high-quality items, look no further than citybeach.com. I'll definitely be returning for more of their products in the future!
T Tyrone Prinsloo
48 days ago

Turning a Negative into a Positive: Exquisite Customer Service at City Beach

I recently encountered a tiny hiccup during my shopping experience at City Beach, where the sunglasses I purchased arrived with a few scratches. Disappointed but hopeful, I approached the manager to resolve the issue. To my surprise, instead of receiving another pair, I was kindly informed that there were no additional sunglasses in stock, except for the display pieces. Despite the initial setback, I was taken aback by the exceptional customer service that followed. The manager, understanding my predicament, went above and beyond to ensure my satisfaction. With a genuine smile, they offered me a full refund or store credit, allowing me to choose any other item that caught my eye. Their empathy and quick resolution transformed what could have been a frustrating experience into a delightful moment of service recovery. City Beach not only values the quality of their products but also prioritizes customer satisfaction above all else. I am truly grateful for their proactive approach in addressing my concern, turning what seemed like a negative into a positive interaction. Kudos to the team at City Beach for their unwavering commitment to providing exceptional customer care. I will certainly be returning for more shopping adventures, knowing that I am in good hands.
E Elizabeth
48 days ago

City Beach Delivers Quality Time and Time Again!

As a mother, seeing my daughter's face light up with joy when her City Beach package arrives is priceless. The quality and style of their products never fail to impress us, making every purchase a delightful experience. Not to mention, the sales add an extra touch of excitement to our shopping sprees! City Beach's prompt delivery ensures that our eagerly awaited items reach us in no time, amplifying the thrill of unboxing each package. Thank you, City Beach, for consistently exceeding our expectations and bringing a sense of wonder and happiness into our lives.
C Cheryl
48 days ago

Unexpected Delight: Exceeded Expectations!

When I came across citybeach.com, I must admit I had my reservations. But oh, was I in for a pleasant surprise! The products were not just as described, they were even better in person. The fit was impeccable, like they were tailor-made just for me. And the cherry on top? They arrived well before I expected, making the whole shopping experience a breeze. From the moment I unwrapped my purchase, it was evident that attention to detail and quality were at the forefront of this brand. The products exuded craftsmanship and durability, making them worth every penny. If you're hesitating like I was, don't. Take the leap of faith and trust citybeach.com to deliver not just on their promises, but to exceed your expectations in every way. I am a convert for life, and you will be too!
C Charmaine Thomas
48 days ago

City Beach Delivers Joy: A Customer’s Journey

After stumbling upon City Beach, my online shopping experience has been nothing short of delightful. With each purchase, I've been met with a seamless process that culminates in a sense of pure joy upon receiving my order. The speedy delivery not only surprised me but also added an extra touch of excitement to unpacking my goodies. What sets City Beach apart is not only their efficiency but also their unwavering commitment to quality. Every item I've purchased from them has exceeded my expectations, proving that they truly prioritize customer satisfaction. Moreover, the communication throughout the entire shopping journey has been commendable. I've always felt informed and engaged, thanks to the updates provided by City Beach. This level of transparency is rare and appreciated, as it made me feel valued as a customer. I can confidently say that City Beach has won me over as a loyal customer. The combination of top-notch service, prompt delivery, high-quality products, and excellent communication is truly a winning formula. Kudos to the entire City Beach team for consistently spreading joy through their exceptional service!
K Kayla
48 days ago

Exceeded Expectations: A Tale of Unforeseen Delight

My recent experience with citybeach.com left me pleasantly surprised and utterly delighted. Initially, my order was not as expected - two items in different sizes when I had ordered duplicates. However, the customer service I received in rectifying this small hiccup was nothing short of exceptional. Not only did they promptly resolve the issue, but they also went above and beyond by letting me keep the additional item as a gesture of goodwill. This level of care and attention to customer satisfaction truly sets citybeach.com apart. I am now a loyal customer and cannot recommend them enough for their top-notch products and outstanding service.
J Jane Young
49 days ago

CityBeach: Where Efficiency Meets Excellence

Nestled within the vast realm of online shopping experiences lies CityBeach – a hidden gem that shines brightly amidst its competitors. My encounter with this virtual oasis left me awe-inspired and eager to share my journey with others. The moment I navigated to their website, a sense of ease enveloped me. The ordering process was a breeze, seamlessly guiding me through a plethora of stylish options. With a few clicks and swift keystrokes, my selections were made, and my heart danced with anticipation. What truly sets CityBeach apart is their express processing. In today's fast-paced world, time is of the essence, and this online retailer excels at understanding and respecting this concept. The delivery was not just fast – it was almost magical. The package arrived at my doorstep in record time, as if their team had a special connection with the concept of swift service. Opening the parcel was like unwrapping a treasure trove. Each product exuded quality and style, surpassing my expectations. From the fabric to the stitching, every detail was crafted with precision and care. CityBeach doesn't just deliver products; they deliver an experience – one that leaves a lasting impression. In a sea of online retailers, CityBeach stands tall as a beacon of efficiency and excellence. My journey with them was not just a transaction but a delightful voyage filled with convenience, speed, and top-notch products. If you're seeking a seamless shopping experience coupled with high-quality goods, look no further than CityBeach. Your wardrobe (and your soul) will thank you.
L Leanne Blaikie
49 days ago

Smooth Sailing with CityBeach: A Seamless Online Shopping Experience!

As a busy parent trying to get everything sorted for the back-to-school rush, ordering from citybeach.com was an absolute lifesaver! The simplicity of their online ordering process made selecting and purchasing items a breeze. The cherry on top? The lightning-fast delivery ensured that my kids were all set for the new school year right on time! Thank you, CityBeach, for making online shopping stress-free and efficient. Your prompt service has won my heart, and I'll definitely be back for more!
S Sam B
50 days ago

Exemplary Customer Care and Hassle-Free Returns Made My Shopping Experience Effortless

My experience with citybeach.com left me thoroughly impressed. Their exceptional service and straightforward return policy made my recent shopping endeavor a breeze. I recently had to return a T-shirt that turned out to be too large, and the process was seamless. I visited a physical store to return the item and was delighted by how effortlessly I received a refund. Subsequently, I reordered the correct size online with no hassle whatsoever. Citybeach.com truly sets the bar high when it comes to customer satisfaction. Their commitment to ensuring a smooth shopping experience is commendable, and I wouldn't hesitate to recommend them to anyone seeking top-notch service and convenience.
J Jess
50 days ago

Unpacking Joy and Surprises at citybeach.com

Embarking on my online shopping journey with citybeach.com was a rollercoaster of emotions and experiences. From the moment I clicked 'order' to the arrival of my awaited parcel, I was filled with anticipation and excitement. The delivery process was swift and the packaging meticulous, ensuring the safety of my items. However, amidst the sea of contentment, there was a tiny ripple of disappointment that prevented a perfect rating. The item in question, nestled under the enticing category of "lunch box," initially seemed like the perfect addition to my daughter's school essentials. The lack of measurements in the description, coupled with alluring photos, painted a picture of a typical lunch box. Upon its arrival, reality struck. The 'lunch box' turned out to be a behemoth, a mini esky, rather than a compact lunch cooler bag. While not aligning with our initial expectations, the versatile esky bag brought a new dimension of utility into our lives. Reflecting on the experience, I couldn't help but wonder if a simple inclusion of measurements in the product description could have averted this minor hiccup, transforming it into a seamless transaction. Despite the slight misstep, citybeach.com has left a lasting impression on me, a reminder of the excitement and unpredictability of online shopping. I look forward to more unpacking adventures with them in the future, embracing the joy of delightful surprises along the way.
J Janette Denison
50 days ago

Unparalleled Customer Service Experience with CityBeach.com

In sharing my recent experience with CityBeach.com, I must acknowledge that the initial order of Reef Thongs did present some challenges regarding sizing information clarity. Despite this, I found the efforts of the customer service team to rectify the situation truly commendable. When the sizing confusion arose, leading to the need for a return and exchange, CityBeach.com went above and beyond to assist me. Though the return process encountered technical glitches, the dedicated support team promptly addressed each issue with patience and understanding. While navigating the return system may have been cumbersome at times, the care and consideration shown by the customer service representatives shone through, making the overall experience positive. Their commitment to resolving any difficulties, coupled with their professionalism, significantly elevated my impression of the company. In contrast to the initial challenges, I found CityBeach.com's commitment to customer satisfaction truly exceptional. The exemplary service I received throughout the return process underscored their dedication to ensuring that customers feel valued and supported. Ultimately, the genuine care and effort extended by CityBeach.com have left a lasting impression on me. Despite the hurdles faced, it was their unwavering commitment to providing a positive customer experience that truly set them apart. I am grateful for their outstanding customer service and look forward to continued shopping with a company that truly values its customers.
G Grandmother
50 days ago

Experience the Ease and Efficiency: A Satisfied Shopper’s Tale of City Beach

Embarking on my online shopping journey with City Beach was a breeze, thanks to their user-friendly website that effortlessly guides you through the process. Placing orders became a seamless task, allowing me to indulge in a hassle-free shopping experience from the comfort of my home. What truly sets City Beach apart is their prompt refund policy. I have had instances where the size wasn't quite right for my grandsons, but with the tags still intact, returning items was a smooth and efficient process. The speed at which refunds are processed left me impressed, showcasing the brand's commitment to customer satisfaction. Moreover, the option to return items to stores added a layer of convenience to my shopping experience. The staff at City Beach stores always greeted me with a warm welcome and provided exceptional assistance whenever needed. Their helpful demeanor made the return process a breeze, further solidifying my trust in the brand. City Beach's dedication to customer service and streamlined processes has made me a loyal shopper, knowing that I can always rely on their exceptional service and support. Shopping at City Beach isn't just about the products; it's about the overall experience that leaves a lasting impression.
S Sharon Ellwood
51 days ago

City Beach: Where Style Meets Speed and Value!

As a loyal customer of City Beach, I cannot help but express my love for their clothing line. From the perfect sizes that fit like a dream to the exceptional quality that never disappoints, every purchase feels like a steal with the unmatched value for money they offer. What sets City Beach apart is not just their trendy collection but also their lightning-fast delivery. I always look forward to receiving notifications through emails or texts, keeping me updated on my order's journey to my doorstep. Thank you, City Beach, for consistently exceeding my expectations. I am a proud online shopper who will continue to choose City Beach for all my fashion needs!
J Josh Farmer
53 days ago

City Beach: A True Gem in Online Shopping – My Repeat Experience

Let me start by saying that City Beach has truly won me over as a loyal customer. Having shopped on citybeach.com multiple times, I can confidently say that each experience has been nothing short of fantastic. The website's user-friendly interface makes navigation a breeze, ensuring that I always find what I'm looking for without any hassle. One of the standout features of City Beach is its competitive pricing. Not only are their regular prices reasonable, but their sales and discounts offer incredible value for money. As someone who loves a good deal, I always appreciate the opportunity to snag quality items at such affordable prices. However, the stellar customer experience doesn't end there. I have to commend City Beach on their impeccable packaging and speedy delivery. Every time a package arrives at my doorstep, I am impressed by how well-protected and organized the contents are. Moreover, the quick delivery turnaround never fails to exceed my expectations. For anyone in search of a reliable online shopping destination that consistently delivers on quality, affordability, and efficiency, I wholeheartedly recommend City Beach. My repeat patronage to this store is a testament to their exceptional service and product offerings. Thank you, City Beach, for setting the bar high in the world of online retail!

Introduction

Citybeach.com is an online retailer that offers a wide range of surf and beach-inspired clothing, accessories, and equipment for men, women, and children. With a focus on providing the latest trends and high-quality products, City Beach has become a popular choice for individuals looking to update their beachwear wardrobe.

Pros

  • Extensive selection of trendy and stylish beachwear
  • Competitive pricing
  • Responsive and user-friendly website
  • Flexible returns and exchange policy
  • Frequent promotions and discounts
  • Positive reputation among customers
  • Multiple payment options
  • Loyalty program for regular customers
  • Positive customer reviews
  • Active involvement in the community
  • Fast and reliable shipping
  • Affordable shipping costs

Cons

  • Limited physical store locations
  • Occasional product quality issues

User Experience

The City Beach website offers a seamless user experience, with a clean and intuitive interface that allows customers to easily navigate through the various product categories. The website provides detailed product descriptions, clear images, and sizing charts to assist customers in making informed purchase decisions. The search functionality is efficient, enabling users to quickly find specific items they are looking for. Additionally, the website is optimized for mobile devices, ensuring a smooth shopping experience on smartphones and tablets.

Pricing and Value for Money

City Beach offers competitive pricing on their products, making it an affordable option for beachwear enthusiasts. The company frequently runs promotions and discounts, providing customers with additional savings. Considering the quality and style of the products offered, customers can expect good value for their money when shopping at City Beach.

Customer Service

City Beach prioritizes customer satisfaction and provides excellent customer service. Their customer support team is knowledgeable and responsive, addressing inquiries and concerns in a timely manner. The company also offers a flexible returns and exchange policy, ensuring that customers have a hassle-free experience in case they need to return or exchange a product.

Product Quality and Selection

City Beach showcases a wide range of high-quality beachwear products from renowned brands. The company carefully selects products that are both stylish and durable, ensuring that customers receive items that meet their expectations in terms of quality. The selection is comprehensive, catering to various preferences and age groups, making it easy for customers to find items that suit their style.

Website Usability

The City Beach website is designed with usability in mind. It loads quickly, and the layout is visually appealing without overwhelming the user. The website structure allows customers to navigate through different sections effortlessly and find what they are looking for. The checkout process is streamlined, reducing the likelihood of cart abandonment. Furthermore, the website incorporates security measures to protect customer information, instilling confidence in the online shopping experience.

Returns and Exchanges

City Beach has a flexible returns and exchange policy, allowing customers to return or exchange products within a reasonable timeframe. The process is straightforward, and the company provides clear instructions on how to initiate a return or exchange. This policy contributes to a positive customer experience, as it alleviates any concerns about being stuck with an unsatisfactory product.

Promotions and Discounts

City Beach frequently runs promotions and discounts, providing customers with the opportunity to save on their beachwear purchases. These promotions include seasonal sales, exclusive online offers, and discounts on specific product categories. The company also offers discounts for newsletter subscribers, encouraging customers to stay informed about the latest deals and promotions.

Reputation

City Beach has built a positive reputation within the beachwear industry. Customers widely recognize the brand for its trendy and high-quality products, as well as excellent customer service. The company's commitment to delivering a satisfying shopping experience has garnered positive feedback from customers, contributing to its strong reputation.

Payment Options

City Beach offers multiple convenient payment options to cater to a wide range of customers. Customers can choose to pay using major credit cards, including Visa, Mastercard, and American Express. The website also supports payment methods such as PayPal and Afterpay, allowing customers to make purchases with ease and flexibility.

Loyalty Programs

City Beach rewards its loyal customers through a loyalty program. The program offers various benefits, including exclusive discounts, early access to promotions, and special members-only events. By participating in the loyalty program, customers can enjoy additional perks and savings, further enhancing their shopping experience.

Customer Reviews

City Beach has received numerous positive reviews from satisfied customers. Customers appreciate the company's trendy and high-quality products, competitive pricing, efficient shipping, and responsive customer service. These positive reviews serve as a testament to City Beach's commitment to delivering a positive customer experience.

Community Involvement

City Beach actively participates in community initiatives and events. The company collaborates with local organizations to support beach clean-ups, charity events, and other initiatives aimed at preserving the environment and promoting a healthy lifestyle. City Beach's community involvement demonstrates their dedication to making a positive impact beyond their products and services.

Shipping and Costs

City Beach provides fast and reliable shipping services, ensuring that customers receive their orders promptly. The company offers affordable shipping costs, and in some instances, customers can enjoy free shipping for qualifying orders. City Beach provides tracking information, allowing customers to monitor the progress of their shipments and plan accordingly.