Users Voice for Citycruises
0% users rated Poor
0% users rated Average
8% users rated Very Good
56% users rated Excellent
Rate Citycruises Coupons Store
| Sep 2022 | 5 | 1 | 4.4 | 4.5 | 1.8 | 4.5 |
|---|---|---|---|---|---|---|
| Oct 2022 | 5 | 1 | 4.4 | 4.7 | 2.8 | 3.6 |
| Nov 2022 | 3.2 | 1 | 2.7 | 4.2 | 2 | 4.4 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Mar 2023 | 3 | 1.5 | 4.6 | 3.3 | 5 | 4.1 |
| Line Chart for Rating of peer stores |
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Detailed Citycruises Review by Aisha Bachlani
Introduction
City Cruises is a popular website offering a range of river tours and experiences across several major cities in the UK, including London, York, and Poole. They offer a range of sightseeing experiences that differ from traditional bus tours, suitable for those looking for a unique way to explore the city.Pros and Cons
Pros:- Unique and exciting way to see famous attractions like the London Eye, Tower Bridge, and the Houses of Parliament.
- Flexible options for cruises, including day and night tours, private charters, and dining experiences.
- Great value for money when compared to similar experiences offered in the city.
- Easy to use website and booking process.
- City Cruises only operates in a handful of cities in the UK.
- Some of the cruises may have too much of a touristy feel for some consumers.
User Experience
The City Cruises website is well-designed and easy to navigate. Users can search for available cruises and experiences by city or by specific dates. Each experience has detailed information about what is included and what can be expected. The booking process is straightforward and includes a confirmation email with additional details about the cruise.Pricing and Value for Money
City Cruises offers a range of affordable options for their cruises and experiences, starting at around £10 per person for a basic sightseeing tour. Additional upgrades and add-ons are available for those looking for a more luxurious or personalized experience.Alternatives
Other popular alternatives to City Cruises in London include the Thames Clippers river bus service, the London Eye, and walking tours of the city's major attractions.Customer Service
City Cruises has a responsive and helpful customer service team available by phone and email, with quick responses to any queries or concerns.Product Quality and Selection
City Cruises offers a range of high-quality options for river tours and experiences, with different options suitable for individuals, couples, and groups. The selection includes traditional sightseeing tours, dining experiences, and private charters.Website Usability
The City Cruises website is well-designed and easy to use, with clear directions for booking and navigating the site.Returns and Exchanges
Tickets to City Cruises experiences are generally non-refundable, but rescheduling may be possible if done within a certain period before the scheduled cruise.Promotions and Discounts
City Cruises offers a range of promotions and discounts throughout the year, including discounts for online bookings, student discounts, and seasonal promotions for major holidays.Reputation
City Cruises has a strong reputation for high-quality river tours and experiences, with many positive reviews from satisfied customers across various travel websites.Payment Options
City Cruises accepts most major credit cards, PayPal, and Apple Pay for online bookings.Loyalty Programs
City Cruises does not currently offer a loyalty program, but repeat customers may receive discounts on future bookings.Customer Reviews
Customer reviews of City Cruises are overall very positive, with most customers praising the unique and exciting experiences offered by the company.Community Involvement
City Cruises is involved in various community initiatives and charitable causes, including supporting local conservation projects and sponsoring educational programs for young people.Shipping and Costs
Ticket purchases for City Cruises experiences are generally sent via email with no additional shipping costs.Citycruises Recent User Reviews
Duration
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Reviewer Name: melanie Casey
Review Submission Date: 2022-11-11
Review Title: Horror ship
Review Submission Date: 2022-11-11
Review Title: Horror ship
Review Description: Horror shipA man i had previously complained about and this company as an abuser and drug addict was still employed. It seens no one is willing to sake this sicko
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Reviewer Name: James Tivey
Review Submission Date: 2022-10-31
Review Title: I am writing in today as i received…
Review Submission Date: 2022-10-31
Review Title: I am writing in today as i received…
Review Description: I am writing in today as i received above and beyond service from one of your boat colleagues Simon today. I wasn’t feeling too well and not a great traveller on a boat. Simon assured me and kept me occupied with he’s witty banter and before I knew it my anxiety of being on a boat was gone. If you could pass on my gratitude to Simon.
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Reviewer Name: Elfy
Review Submission Date: 2022-09-27
Review Title: Enjoyed our York Ouse Cruise
Review Submission Date: 2022-09-27
Review Title: Enjoyed our York Ouse Cruise
Review Description: Enjoyed our York Ouse Cruise, brilliant and funny commentary from Kris absolutely made the trip, Kayleigh and Sophie were the other staff on board both very smiley polite and helpful. Would book again.
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Reviewer Name: Supr Doopr
Review Submission Date: 2022-07-06
Review Title: My experience is different to the other…
Review Submission Date: 2022-07-06
Review Title: My experience is different to the other…
Review Description: My experience is different to the other reviews, I am not sure how 1*. The discrimination review especially seems harsh as it would seem a normal process to allocate boat space.I writing as my experience with the team was excellent. I had a great agent called Peter who helped me get onto a cruise and resolved so many issues I had. I had to review as it was outstanding service.I look forward to the cruise now, but keep up the good customer service
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Reviewer Name: Varun M
Review Submission Date: 2022-06-06
Review Title: Carry your own food if you don't want to end up starving!
Review Submission Date: 2022-06-06
Review Title: Carry your own food if you don't want to end up starving!
Review Description: My wife and I booked a Sunday brunch river cruise in London. The website, at the time of booking, says "bottomless food" for the duration of 2.5 hours of sailing but an hour into the sail, all food had vanished from the display. When we asked a member of the staff, we were told there was no food left not even in the kitchen. I feel cheated for the £86 I paid for the brunch cruise.
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Reviewer Name: Debs Washer
Review Submission Date: 2022-04-14
Review Title: Wow!
Review Submission Date: 2022-04-14
Review Title: Wow!
Review Description: Wow! What a fabulous experience. We booked the afternoon tea cruise on the Thames and it exceeded our expectations. We were a party of 7 and had the best seats on the boat, we were sat in the front window with 180° views of London. The staff were all friendly and attentive and the food was lovely. The commentary was both informative and amusing. Definitely would recommend it to anyone wanting to see spectacular views of London!
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Reviewer Name: KA Dent
Review Submission Date: 2022-03-01
Review Title: Lack of compassion
Review Submission Date: 2022-03-01
Review Title: Lack of compassion
Review Description: You have demonstrated Lack of Compassion. You took £940 of my money and refused to refund when my 94 year old father had a fall and broke his hip and we had to cancel the New Year’s Eve river boat dinner and dance. Lack of compassion and goodwill means I would never use or recommend your company !
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Reviewer Name: M Bokth
Review Submission Date: 2022-01-20
Review Title: Dirty boat, and no food as paid for
Review Submission Date: 2022-01-20
Review Title: Dirty boat, and no food as paid for
Review Description: Booked cruise for 2 emailing them prior about have vegetarian options there. When we went there someone else took our vegetarian option so left starving. The boat was also dirty and the staff had the audacity to ask for tips from everyone at the end. I emailed head office explaining my experience and not getting the service I paid for but no reply. They do not care. Avoid this company at all cost. If they resolve my issue I will change my feedback.
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Reviewer Name: Sian Fensom
Review Submission Date: 2021-11-27
Review Title: What a fab way to see London from the…
Review Submission Date: 2021-11-27
Review Title: What a fab way to see London from the…
Review Description: What a fab way to see London from the river! Alfie offered a very amusing alternative commentary and kept us well entertained. Many thanks we will be back.
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Reviewer Name: Risso
Review Submission Date: 2021-11-14
Review Title: On the 11th hour
Review Submission Date: 2021-11-14
Review Title: On the 11th hour
Review Description: On the 11th hour of Remembrance Sunday the armed forces lay poppies in the war memorial, in silence remembering the lost, tears are spent thinking of lost fathers, sons, daughters and spouse- until york city cruise sail past blasting out their commentary. Disrespectful
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