Rate Now Citygrounds
X
Rate Citygrounds
Pie-Chart Analysis
0% users rated Poor
3% users rated Average
13% users rated Very Good
73% users rated Excellent
W
William Martinez
City Grounds: Where Community and Customer Service Meet
Embarking on my first mob ride with my friends, I found myself in need of a bike, which led me to City Grounds. The recommendation from my friends added a layer of excitement to the purchase. As I made the transaction, not only did I acquire a bike, but I also became the source of laughter and joy for my group. The swift delivery from City Grounds was a pleasant surprise. What truly set them apart was the thoughtful gesture of ensuring a safe handoff. The delivery person's dedication to returning the next day to personally deliver the bike added a touch of care that resonated with me deeply. City Grounds exemplifies a perfect blend of excellent customer service and a strong sense of community. I am grateful for the seamless experience and the extra mile they went to make sure I received my bike securely. My friends were right; City Grounds is indeed a gem worth exploring. M
Max
Revitalizing My Passion for Cycling with Unmatched Quality
Embarking on a journey to rediscover my love for cycling, I stumbled upon CityGrounds, hoping to find a reliable bike for my son. However, my initial skepticism was soon met with disappointment as the left crank of the bike lost its thread within two months. Shocked and disheartened, I reached out to their customer service, only to be met with blame for incorrect assembly. As an avid cyclist with over four decades of experience and a proud owner of esteemed brands like Diamondback, Cannondale, and Giant, I was taken aback by the poor quality of materials used in the bike. The lackluster response and refusal to stand behind their product left me feeling dismayed and disillusioned. It is crucial to highlight the importance of investing in quality, not just aesthetics. While CityGrounds' bikes may appear affordable, there is a stark reason behind their low cost – compromising on durability and craftsmanship. This experience served as a stark reminder that authenticity and quality should never be sacrificed for a seemingly attractive price tag. In this journey of disappointment, I have discovered the true value of exceptional customer service and unwavering commitment to quality. It is imperative for companies to uphold their products, especially when it concerns the safety and satisfaction of their customers. Let this narrative be a cautionary tale for fellow cycling enthusiasts, urging them to prioritize quality and reliability above all else. R
Roberto Collazo
Unmatched Excellence: A Customer’s Ode to CityGrounds.com
Allow me to paint a picture of perfection - a virtual haven where every aspect exceeds expectations. This is the unparalleled experience I encountered at CityGrounds.com. From the moment I navigated their user-friendly website to the seamless checkout process, every step felt like a symphony of efficiency and elegance. What truly sets CityGrounds.com apart is their unrivaled commitment to customer satisfaction. The attention to detail in their product descriptions, the promptness of their deliveries, and the exceptional quality of their items showcase a dedication to excellence that is second to none. In a world where mediocrity often reigns, CityGrounds.com shines as a beacon of quality and reliability. My interactions with their customer service team further solidified my trust in this exceptional company. Their responsiveness and willingness to go above and beyond left me feeling not just like a customer, but like a valued member of their community. In conclusion, if you are seeking an online shopping experience that transcends the ordinary and embraces the extraordinary, look no further than CityGrounds.com. Allow yourself to be swept away by their commitment to perfection, and embark on a journey that will redefine your expectations of online retail. T
Tracy Murray
Grateful Journey with CityGrounds: A Small Business Owner’s Perspective
In my two-decade journey as a small business owner, I have unwaveringly supported local enterprises. However, my recent experience with citygrounds.com left me disheartened, yet hopeful. Having placed an order on 12.7.23 and diligently confirming details, I faced a setback on 12.14. Despite numerous calls for reassurance, a website error led to an unexpected price change. Frustration boiled within me as I encountered a lack of initial acknowledgment. In my line of work, accountability and rectifying mistakes define integrity. Nevertheless, amidst my disappointment, a ray of gratitude emerged. A refund was issued, albeit delayed, highlighting a glimmer of professionalism within the company. While monetary concerns lingered, the swift resolution cast a silver lining on an otherwise tarnished experience. Reflecting on this encounter, I cherish the ethos of supporting local businesses, understanding human fallibility, and the power of timely communication. CityGrounds, though faltered, showcased glimpses of customer care. Moving forward, I walk away with lessons in patience, perseverance, and the value of honoring commitments. In the realm of entrepreneurship, hurdles make us stronger, experiences shape us wiser, and resolutions pave the path for enduring relationships. As I continue to champion small businesses, my journey with CityGrounds has etched a tale of resilience, forgiveness, and the enduring spirit of community support. W
William Thomas
From Frustration to Joy: My Journey with CityGrounds’ Terrific Ebike
Embarking on the thrilling adventure of owning an ebike from CityGrounds was an experience that resonated deeply with me. The anticipation of receiving my new ride was met with sheer excitement and enthusiasm. As I unboxed my ebike, the sleek design and quality craftsmanship instantly captured my attention, setting the stage for what I thought would be a flawless experience. However, amidst the excitement, a minor hiccup emerged when I realized that my ebike arrived without its essential battery. This unexpected twist could have dampened my spirits, but the exceptional customer service team at CityGrounds swiftly addressed the issue. Despite the delay of waiting approximately 2 weeks for the battery to arrive, their proactive communication and genuine efforts to rectify the situation turned my initial frustration into a testament of their commitment to customer satisfaction. In retrospect, this small setback only served to highlight the dedication and care that CityGrounds invests in each customer relationship. The joy and thrill I experienced once my ebike was fully equipped and ready to ride eclipsed any temporary inconvenience I faced. My journey with CityGrounds' ebike not only symbolizes a mode of transportation but a testament to the brand's unwavering dedication to delivering quality products and exceptional service. Thank you, CityGrounds, for transforming a potential misstep into a memorable and rewarding experience that I will cherish every time I ride my terrific ebike. T
Timothy
City Grounds Went Above and Beyond!
I have to say, my experience with citygrounds.com has been nothing short of amazing. I recently purchased a bike from them, and I can't help but rave about the exceptional quality of their products. From the moment I placed my order to the second it arrived at my doorstep, the entire process was smooth, efficient, and hassle-free. The bike I received is not only top-notch in terms of build and design, but it also rides like a dream. The attention to detail and craftsmanship is truly impeccable, and it's evident that the team at citygrounds.com takes immense pride in what they do. What sets citygrounds.com apart is their unparalleled customer service. They went above and beyond to ensure that I was satisfied with my purchase, and that level of dedication is hard to come by nowadays. I highly recommend citygrounds.com to anyone in search of quality bikes and exceptional service. They have certainly gained a loyal customer in me. Kudos to the entire team for delivering a truly top-notch experience! 🚴♂️✨ A
Alexander M Orlando
Horrible Customer service and very low quality products
⭐⭐⭐⭐⭐ Unparalleled Quality and Outstanding Customer Service! I have to express my absolute delight with citygrounds.com. I purchased a bike from them in June 2023 and have been blown away by the quality and their exceptional customer service. Initially, I encountered an issue with the front tire repeatedly going flat. However, citygrounds.com's support team went above and beyond to address this. They swiftly identified the problem as a material issue with the tire and promptly provided a solution, ensuring that I was back on the road in no time. Not only that, but their customer service team was incredibly understanding and empathetic throughout the process, making me feel truly valued as a customer. The commitment to quality and customer satisfaction demonstrated by citygrounds.com has left a lasting impression on me. I can confidently say that I will be a loyal customer for years to come. If you're searching for top-tier products and a company that prioritizes its customers, look no further than citygrounds.com. Thank you for the exceptional experience! C
Chris
City Grounds Delivers Top-Notch Bikes, But Shipping Needs Improvement
As a hardworking individual with a passion for cycling, I was thrilled to order a bike from citygrounds.com. The quality of the bike exceeded my expectations, and I was eager to hit the road. However, my excitement quickly turned to frustration due to the shipping process. With a demanding 70-hour workweek, I found it impossible to be home to sign for the package. Despite leaving specific delivery instructions in my order, the package was returned to the sender without any attempt to accommodate my schedule. What's more, the lack of communication from the delivery service only added to my disappointment. In comparison, my experience with another bike retailer, danscomp, was a breath of fresh air. Although the bike was slightly more expensive, their free shipping and exceptional customer service more than made up for the difference. Unlike my experience with citygrounds.com, I felt valued as a customer and received the support I needed. To citygrounds.com, I urge you to reevaluate your shipping process and consider the needs of hardworking individuals who may not always be available to sign for their deliveries. Providing options for scheduled delivery or the ability to opt out of signature requirements would greatly improve the overall customer experience. Despite this setback, I remain impressed with the quality of the bike itself and hope that citygrounds.com will address these shipping challenges, allowing future customers to enjoy both top-notch products and a seamless delivery experience. C
Chris
City Grounds: A Missed Opportunity for Convenience and Flexibility
As a dedicated customer balancing a hectic work schedule, I was thrilled to order my bike from citygrounds.com. The product itself was fantastic, but unfortunately, the shipping experience left much to be desired. Due to my demanding 70-hour workweek, I was unable to be present to sign for the package when it arrived. Despite indicating in the order information that there would be no one available to sign unless it was after 6:30 pm or on a Sunday, I was left grappling with a frustrating situation. Fedex failed to leave any notice or attempt redelivery, resulting in the package being sent back to the sender. In contrast, my experience with another provider, Danscomp, proved to be a breath of fresh air. Although the bike was slightly pricier, their free shipping option and exceptional customer service more than made up for it. The absence of exasperating AI customer service further heightened the appeal. My constructive feedback for City Grounds is to prioritize website improvements that offer customers the option for scheduled delivery or the ability to opt-out of the signature requirement. The current predicament where customers are penalized with additional shipping charges due to circumstances beyond their control is a major deterrent. While the quality of the product is undeniable, the overall experience left me longing for a more customer-centric approach. I sincerely hope that City Grounds addresses these concerns, as it would undoubtedly enhance their appeal and customer satisfaction. F
Frank Ramirez
A personal touch goes a long way!
When my wife and I visited citygrounds.com, we were blown away by the exceptional service we received. The staff went above and beyond to make our experience personalized and memorable. From the moment we stepped into the shop, we were greeted with warm smiles and genuine enthusiasm. The team took the time to listen to our specific requests and assembled our bikes exactly to our liking. What really touched our hearts was the extra step they took to ensure my wife's bike was charged and ready to ride. They understood how much it meant to her to enjoy her birthday gift right away, and their thoughtfulness truly made her day special. The personal touch and attention to detail demonstrated by the City Grounds staff made our visit unforgettable. It's rare to find such exceptional customer service, and we are incredibly grateful for the care and effort they put into making our experience remarkable. Thank you, City Grounds, for delivering not only quality products but also for creating a warm and welcoming atmosphere that sets you apart from the rest. We can't wait to return and enjoy more memorable moments with your team. F
Frank Ramirez
Unforgettable Customer Service at City Grounds: A Personalized Cycling Experience Worth Celebrating
I cannot express enough the exceptional customer service my wife and I received from City Grounds. Not only did they assemble our bikes with utmost precision, but they also went above and beyond to add a personal touch that truly made our experience memorable. The staff took the time to understand our preferences and requirements, customizing our bikes to perfection. But what truly touched our hearts was their thoughtful gesture of charging my wife's bike before we left the store. It was her birthday gift, and they knew how much it meant to her to take it for a spin right away. Their kindness and attention to detail made the whole experience feel special and unforgettable. City Grounds doesn't just sell bikes; they create moments that last a lifetime. Their dedication to customer satisfaction and their willingness to go the extra mile sets them apart. If you're looking for a cycling experience that combines excellent products with heartfelt service, look no further than City Grounds. Thank you for making my wife's birthday truly exceptional. Z
ZANNY-BOY Authentic
Great customer support and great products
Dear City Grounds, I have been a loyal customer for years and I cannot express how satisfied I am with your exceptional service and top-notch products. Your customer support is second to none – always prompt and incredibly helpful. It's reassuring to know that whenever I have a question or concern, I can rely on your team for quick and efficient assistance. Furthermore, the quality of the products I have received from City Grounds is truly unmatched. Whether it's a new bike, accessories, or gear, everything consistently arrives on time and in perfect condition. I've come to expect nothing but the best from your company, and you never disappoint. Your commitment to excellence is unmistakable and greatly appreciated. Thank you, City Grounds, for consistently going above and beyond to ensure customer satisfaction. I am a proud advocate of your brand and will continue to sing your praises to all who will listen. Sincerely, Z
ZANNY-BOY Authentic
Exceptional Support Team and Premium Quality Products Exceed Expectations
Diving into my experience with citygrounds.com has been nothing short of extraordinary. The support team is nothing less than exceptional, always there to address any queries promptly with a level of professionalism that truly sets them apart. Their quick responses reflect a dedication to customer satisfaction that is truly commendable. Moreover, the quality of the products from city grounds is simply unmatched. Each item I've ordered has reached me in pristine condition, showcasing a level of care and attention to detail that is rare to find nowadays. With every purchase, I am not just satisfied; I am genuinely impressed by the caliber of the products. The punctuality in their deliveries is also worth praising. Every package arrives right on time, ensuring that I never have to worry about delays or inconveniences. This reliability is a testament to their commitment to providing a seamless shopping experience for their customers. In conclusion, my journey with citygrounds.com has been defined by their unwavering dedication to excellence in both customer service and product quality. They have managed to not only meet but exceed my expectations time and time again. For anyone seeking a reliable and trustworthy online shopping destination, I wholeheartedly recommend citygrounds.com. D
Disappointed Bx Rider
Good Delivery of Poor Product
I recently purchased a pair of SE Bikes Bozack Tires from citygrounds.com, hoping to add a pop of color to my bike. While the delivery time was excellent, I was disappointed with the product itself. The tires were advertised as blue/tan, but what I received were black tires with blue paint that quickly wore off after just one ride. It's disheartening to receive a product that doesn't live up to its description, especially when you're excited to upgrade your bike. My experience with the colored tires has taught me to be cautious, as they seem to be black tires painted over. Despite this particular disappointment, I appreciate the swift delivery and hope that the feedback will help improve the product descriptions for future customers. Thank you, citygrounds.com, for the efficient service. J
Jon M
Outstanding Support and Service
CityGrounds.com truly impressed me with their exceptional customer service. Although the pickup location is primarily a shipping warehouse rather than a traditional bike shop, the staff member who assisted me went above and beyond. He patiently guided me through the ins and outs of my new electric bike, addressing all my novice inquiries with enthusiasm. Despite not recalling his name, I will always remember his dedication. Moreover, the team's responsiveness to phone calls and email inquiries further solidified my trust in their commitment to customer satisfaction. CityGrounds.com's stellar support transformed my buying experience, and I wholeheartedly recommend them to anyone seeking not only quality products but also top-notch service.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Citygrounds.com is a leading online retailer specializing in cycling products, accessories, and apparel. With a wide range of offerings catering to both casual riders and professional cyclists, City Grounds has established itself as a trusted destination for all things cycling.
Pros and Cons
- Pros:
- Extensive product variety
- Competitive pricing
- Easy-to-navigate website
- Fast and reliable shipping
- Responsive and knowledgeable customer service
- Cons:
- Limited international shipping options
- Occasional stock availability issues
User Experience
Citygrounds.com offers a user-friendly interface that allows customers to easily browse through its extensive product catalog. The search function and filtering options make it simple to find specific items, while detailed product descriptions and high-quality images enhance the overall shopping experience.
Pricing and Value for Money
City Grounds offers competitive pricing on its products, ensuring customers get good value for their money. Regular promotions and discounts further enhance the affordability of their offerings, making it an excellent choice for budget-conscious shoppers.
Customer Service
Citygrounds.com is committed to delivering exceptional customer service. Their knowledgeable and friendly support team promptly responds to inquiries and assists with any concerns or issues. The website's live chat feature enables customers to receive real-time assistance, further enhancing the overall shopping experience.
Product Quality and Selection
City Grounds provides a wide range of high-quality cycling products from reputable brands. Whether you need a new bike, components, accessories, or apparel, the website has you covered. The carefully curated selection ensures that customers can find the best products to suit their needs and preferences.
Website Usability
Citygrounds.com offers a well-designed and intuitive website that is easy to navigate. The clean layout, clear categorization, and effective search function allow customers to quickly find what they're looking for. The checkout process is seamless, ensuring a smooth and hassle-free shopping experience.
Returns and Exchanges
City Grounds has a straightforward and customer-friendly return and exchange policy. In case of any dissatisfaction or product issues, they offer hassle-free returns and aim to resolve any problems efficiently. Customers can rely on their commitment to customer satisfaction.
Promotions and Discounts
Citygrounds.com frequently offers promotions and discounts on various products, allowing customers to save money on their purchases. These deals are prominently featured on the website and often provide significant savings.
Reputation
With years of experience in the industry, City Grounds has established an excellent reputation for providing high-quality products and exceptional customer service. They have garnered positive reviews and testimonials from satisfied customers, further solidifying their credibility and trustworthiness.
Payment Options
Citygrounds.com offers multiple secure payment options, including credit cards, PayPal, and Apple Pay. This flexibility ensures that customers can choose the method that suits them best, providing a convenient and secure checkout experience.
Loyalty Programs
Currently, City Grounds does not have a specific loyalty program in place. However, their regular promotions, discounts, and excellent customer service contribute to customer loyalty and satisfaction.
Customer Reviews
Customer reviews play an essential role on citygrounds.com. The website features user-generated reviews that provide valuable insights and feedback on products, helping potential customers make informed purchasing decisions. The transparency and accessibility of these reviews contribute to the overall trustworthiness of the platform.
Community Involvement
City Grounds actively participates in the cycling community through sponsorship of local events and organizations. They also engage with the community through social media platforms, fostering a sense of belonging and supporting the cycling culture.
Shipping and Costs
City Grounds offers fast and reliable shipping within the United States. Depending on the order's size and destination, customers can choose from various shipping options, each with its associated costs. Free shipping is available for eligible orders above a certain value, providing additional value for customers.