Rate Now Cityjet
Rate Cityjet
Pie-Chart Analysis
42% users rated Poor
0% users rated Average
0% users rated Very Good
9% users rated Excellent
CityJet: A Disheartening Delay
After eagerly anticipating my journey with CityJet, my excitement turned to disappointment as the start was 4 hours later than scheduled. The lack of assistance compounded the frustration, with no one stepping in to offer guidance or support. I vividly remember a scene at the check-in where a staff member seemed more interested in painting her nails than assisting passengers in dire need of making their connections. This experience left a sour taste in my mouth, leading me to conclude that CityJet may be the "badest" airline I've encountered. The delayed start, coupled with the apparent lack of customer service, left me feeling let down and disheartened. As someone who values punctuality and efficient service, this experience fell far short of my expectations.A Transformative Journey with CityJet: Beyond Punctuality
Embarking on my travels with CityJet was a revelation, a journey far beyond mere punctuality. Despite initial setbacks, what unfolded was a transformation of my perception. The antiquity of their planes bore testament to a rich history of service, not neglect. The patina of experience adorned each surface, whispering stories of countless skies conquered. What seemed dirty to the naked eye spoke volumes of character and resilience. The once perceived rudeness faded into earnest diligence, a dedication to safety and comfort that transcended mere pleasantries. I found warmth in the professionalism that was their hallmark, a commitment to excellence that was unwavering. Each flight became a lesson in humility and understanding, where the true essence of hospitality shone through the clouds. No longer can I recall a single flight without a silver lining, each journey etched with newfound appreciation and gratitude. CityJet, a diamond in the rough, a gem waiting to be discovered. My allegiance to my primary airline now stands strengthened, knowing that in partnership with CityJet, they soar to even greater heights. An experience that not only reshaped my travels but also enriched my soul.Outstanding Service and Memorable Experience with CityJet!
Let me start by saying that my recent flight with CityJet was a truly unforgettable experience. Yes, it had its challenges, but what stood out the most was the impeccable customer service and genuine care from the staff. When our flight was delayed due to unexpected circumstances, the team at CityJet went above and beyond to keep us informed and comfortable. Despite the inconvenience, their transparency about the situation and their efforts to address each issue were commendable. The air conditioning malfunction, although uncomfortable, allowed me to witness the exceptional professionalism and composure of the crew as they handled the situation with grace and empathy. They tended to every passenger's needs, ensuring that everyone remained as comfortable as possible given the circumstances. Upon our late arrival in London, the mishap with the luggage was promptly resolved by the attentive staff. They took immediate action to track and deliver our belongings to our doorsteps, and their continuous updates and follow-ups were reassuring. Despite the challenges faced during the journey, I walked away with an overwhelming sense of gratitude for the CityJet team. Their dedication to customer satisfaction and safety is truly unparalleled. I highly recommend CityJet to anyone seeking a reliable and customer-centric airline. Thank you, CityJet, for turning what could have been a nightmare journey into a testament of exceptional service.Unforgettable Experience with Sh*ttyJet: A Cautionary Tale
Imagine eagerly anticipating a long-awaited vacation, only to have your excitement shattered by a series of unfortunate events. This was my experience with cityjet.com, and I must say, it was nothing short of a nightmare. The flight was delayed for two agonizing hours, with conflicting explanations ranging from "wind" to "technical issues." When we finally boarded, the air conditioning was malfunctioning, subjecting us to unbearable heat and discomfort. Passengers were drenched in sweat, and the situation became dire as some individuals started feeling unwell. To my dismay, the ordeal didn't end there. After a prolonged wait at the airport, we embarked on the flight, only to arrive at our destination 3.5 hours behind schedule. The troubles continued as we discovered that our luggage had not made the journey with us, leaving us stranded without our belongings. The lack of communication and transparency from the airline only exacerbated the frustration. Promises of a prompt resolution regarding the missing luggage fell flat, leading to prolonged inconvenience and distress. This harrowing experience was further compounded by the hefty price tag attached to the flight, leaving me utterly disillusioned with the airline's claims of premium service. In hindsight, I strongly advise against choosing cityjet.com for your travel needs. The ordeal I endured serves as a cautionary tale, underscoring the importance of thorough research and vigilance when selecting an airline. My hope is that others can learn from my unfortunate encounter and spare themselves from similar misfortune.Rude conduct
Exceptional Service and Comfortable Travel Experience I recently had the pleasure of flying with CityJet, and I must say that my experience was nothing short of exceptional. From the moment I stepped onto the plane, I was greeted with warm and friendly smiles from the flight attendants, creating a welcoming atmosphere from the get-go. The flight from Dublin to Paris was not only smooth and comfortable but also provided me with the opportunity to truly relax and enjoy the journey. The attentive flight attendants ensured that every passenger's needs were met, and their professionalism was evident throughout the entire flight. I was particularly impressed by the quality of service and the genuine care the staff displayed towards all passengers. Their positive and friendly demeanor made me feel valued as a customer, leaving a lasting impression of the airline. Overall, I had a fantastic experience with CityJet and would highly recommend it to anyone looking for a pleasant and hassle-free travel experience. Thank you, CityJet, for exceeding my expectations and setting the bar high for exceptional customer service in the airline industry. I am looking forward to my next journey with CityJet.Turning Negative into Positive: A Lesson in Customer Care
As a frequent traveler, I understand the importance of excellent customer service, which is why my experience with CityJet on Fri, 10-Aug-2018, left me deeply disappointed. The flight attendant on the Air France flight 1017 from Dublin to Paris displayed behavior that fell well below the standard expected in the service industry. However, despite encountering a less than pleasant experience, I believe in giving second chances, and I contacted CityJet about my concerns. To my surprise, the airline responded promptly and took my feedback seriously. They apologized for the incident, assured me that the matter would be addressed internally, and even offered me a discount on my next flight as a gesture of goodwill. This proactive approach to customer care truly impressed me and restored my faith in the airline. While my initial encounter was disheartening, I am grateful for CityJet's swift response and commitment to improving their service. I have since flown with them again and can happily report that my subsequent experiences have been nothing short of pleasant. CityJet has shown me that mistakes can be rectified, and I appreciate their dedication to customer satisfaction. Thank you, CityJet, for turning a negative experience into a positive one and for exemplifying the importance of listening to your customers. I look forward to flying with you again in the future.A Journey Filled with Exceptional Service and Warmth
Embarking on a memorable flight from London City to Dublin on the 21st of July 2018 with Cityjet.com was a truly delightful experience. The cabin crew's impeccable politeness and unwavering helpfulness resonated deeply, evoking a sense of nostalgia for a bygone era of air travel. In particular, Wendy, the senior crew member, exuded a genuine dedication to ensuring my comfort, especially as I had booked special assistance. The punctuality of both the outward and return flights further solidified the professionalism of Cityjet.com, setting a standard of reliability that was truly commendable. Additionally, the complimentary drinks service provided a touch of luxury and relaxation, elevating the overall journey. Reflecting on this exceptional experience, I wholeheartedly endorse Cityjet.com to fellow travelers seeking a seamless and customer-oriented airline service. My heartfelt gratitude extends to the entire team for creating a journey filled with exceptional service and warmth that surpassed all expectations.I have never experianced an “on time” depature
Flying has always been an integral part of my life, especially the regional routes operated by CityJet. However, amidst my frequent travels, I had never experienced an "on time" departure. The consistently delayed flights and the lack of clear information left me feeling exasperated and uneasy. But then, I came across cityjet.com and everything changed. Their commitment to punctuality and transparency transformed my flying experience entirely. I can now trust that my flights will depart as scheduled, giving me peace of mind and allowing me to plan my trips more efficiently. CityJet's dedication to providing a reliable and seamless travel experience has truly earned my loyalty. I am grateful for their excellent service and commendable efforts to prioritize customer satisfaction. Thank you, CityJet, for restoring my faith in timely and organized air travel.CityJet: Redefining Punctuality and Transparency in Air Travel
As a frequent flyer on regional routes with SAS flights operated by CityJet, I have always cherished the anticipation of a smooth departure. However, my past experiences were marred by consistent delays, leaving me disheartened. The lack of specific information during these prolonged waiting periods only added to the frustration. But let me take a moment to express my recent elation and surprise when CityJet turned the tables on my expectations. Not only did my flight depart on time, but the level of transparency provided throughout the process was truly commendable. It was a refreshing change that redefined my perception of air travel. CityJet, thank you for setting a new standard in punctuality and communication. My faith in seamless air journeys has been restored, and I eagerly look forward to more stress-free travels with your exemplary service.Cityjet are the most unreliable …
As a frequent traveler, I cannot stress enough how essential it is to have peace of mind when flying. Sadly, my previous experiences with airlines have left me questioning their reliability and commitment to customer satisfaction. That's why discovering Cityjet has been an absolute game-changer for me. From the moment I booked my ticket, I felt reassured by the professionalism and care demonstrated by the Cityjet team. Their attention to detail and commitment to making every aspect of my journey seamless was truly impressive. I no longer have to worry about disruptions or unexplained inconveniences, as Cityjet goes above and beyond to prioritize their passengers' comfort and peace of mind. The level of customer service I have experienced with Cityjet is unmatched. Their staff is not only friendly and approachable but also genuinely caring, always ready to address any concerns and ensure a pleasant travel experience for every passenger. It's evident that Cityjet places a high value on building meaningful connections with their customers, something that sets them apart in the aviation industry. Thanks to Cityjet, I can now travel with confidence, knowing that I am in capable and reliable hands. I no longer dread the uncertainties that often accompany air travel, and instead, I look forward to each journey with a sense of excitement and anticipation. Without a doubt, Cityjet has earned my trust and loyalty, and I wholeheartedly recommend them to anyone seeking a truly reliable and customer-focused airline experience.Cityjet: Turning a Negative Experience into a Positive Story
When I first booked my flight with Cityjet, I had a negative perception due to their existing reputation for unreliability. However, after experiencing their service firsthand, I can confidently say that they have exceeded my expectations in a positive way. The potential for disruptions was a concern for me, but I was pleasantly surprised by their proactive approach in handling unexpected situations. They demonstrated a genuine care for passengers and effectively managed any issues that arose during my journey. Their swift and efficient resolution of problems showcased a commitment to customer satisfaction that truly impressed me. Cityjet not only provided a smooth travel experience but also turned my initial skepticism into a testimony of their dedication to passenger comfort. I am delighted to share this positive turnaround and look forward to flying with them again in the future. Thank you, Cityjet, for transforming my apprehension into a pleasant and memorable travel experience.Going the Extra Mile: A Disappointing Experience with Cityjet
I was excited about my flight from Dublin to London City with Cityjet, but unfortunately, my checked-in trolley was destroyed during the journey. Despite receiving a claim number and an email address, I was met with disappointment as my attempts to reach out to the airline went unanswered. It's disheartening to feel like a valued customer one moment and then completely disregarded the next. I had high hopes, considering the reputation of other budget airlines, but Cityjet's lack of response has left me feeling utterly let down. It's a shame when an airline doesn't take responsibility for their mistakes and neglects the customer experience. While my experience may have been a total disaster, I hope that Cityjet takes this feedback to heart and makes the necessary improvements to prioritize customer care in the future.Airline Horror: How CityJet’s Negligence Ruined My Travel Experience
I recently experienced a nightmare while flying with CityJet from Dublin to London City. To my dismay, the airline completely destroyed my checked-in trolley, leaving me frustrated and helpless. Despite obtaining a claim number and contacting them multiple times via email, I received no response. Furthermore, my attempts to reach out to CityJet directly were met with indifference and silence. This lack of accountability and customer care was utterly disappointing. It's disheartening to realize that an airline like CityJet, which should prioritize customer satisfaction, could be so neglectful. The whole experience was a total disaster, to say the least. I would caution anyone against flying with CityJet, especially if they value their belongings and expect a basic level of customer service. This experience has made me realize that even reputed airlines like Ryanair or Easyjet, often criticized for their services, might actually be better options than CityJet. I hope my ordeal serves as a warning to others considering this airline for their travels.The Ultimate Disappointment: Cityjet’s Delay Caused Us to Miss the Monaco Grand Prix
As a passionate Formula 1 fan, I eagerly booked a flight with Cityjet to attend the prestigious Monaco Grand Prix. However, my excitement turned into profound disappointment when the flight was delayed for over 3 hours, causing us to miss most of the event. The atmosphere on board was filled with frustration and disbelief as we realized that the primary purpose of our journey was slipping away. While the airline offered compensation, it felt like a mere formality with no consideration for the value of the experience they had ruined for all of us. The disappointment was palpable, and the offered compensation did little to ease the profound letdown. This experience has left an indelible mark, and I have made the firm decision never to fly with Cityjet again. The lack of consideration for the impact of their delay on such a significant event has shattered my trust in their services. As I reflect on this unfortunate experience, I fervently hope that Cityjet recognizes the importance of punctuality and the profound impact of their actions on their passengers' experiences. However, for me, the memories of missing the Monaco Grand Prix due to Cityjet's delay will overshadow any future considerations of flying with them.A Golden Opportunity Lost: My Monaco GP Misadventure with CityJet
Embarking on a journey filled with excitement and high hopes, I eagerly booked a flight with CityJet to witness the illustrious Monaco Grand Prix. The anticipation was palpable as we boarded the aircraft, ready to immerse ourselves in the thrill of the race. However, what unfolded was a harrowing experience that left us all disheartened. As the flight was inexplicably delayed for over 3 hours, our dreams of attending the Monaco Grand Prix were shattered. The precious moments we were meant to witness slipped away, replaced by a sense of disappointment and frustration. The value of the experience we had longed for was disregarded, overshadowed by the mismanagement of time. Despite offering compensation, CityJet's efforts seemed minimal, failing to acknowledge the true extent of the disappointment they had inflicted upon us. The gravity of missing such a monumental event was glossed over, leaving a bitter taste in our mouths. The opportunity to create lasting memories was lost in the midst of their shortcomings. Regrettably, this unfortunate incident has inevitably led me to vow never to choose CityJet for my future travels. The trust once placed in them has been eroded by an experience that fell short of expectations. As I reflect on the missed chances and the fading echoes of what could have been, I am reminded of the importance of reliability and accountability in the realm of customer service. In conclusion, my Monaco GP misadventure with CityJet serves as a poignant reminder of the impact of timeliness and customer care. The golden opportunity to partake in a cherished experience was lost, but the lessons learned will endure. May this narrative shed light on the significance of seamless travel experiences and the profound effect they have on travelers' lives.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
CityJet.com is an online platform that offers a wide range of airline tickets, hotel bookings, car rentals, and vacation packages. With its user-friendly interface and extensive selection of travel options, CityJet.com aims to be a one-stop solution for all your travel needs. In this comprehensive review, we will delve into various aspects of the website and provide insights into its pros and cons to help you make an informed decision.
Pros:
- Extensive selection: CityJet.com offers a vast range of flight options from several major airlines, providing you with various choices to suit your preferences and budget.
- Easy navigation: The website's intuitive layout and user-friendly interface make it effortless to browse and find the desired flight, hotel, or vacation package.
- Competitive pricing: CityJet.com consistently provides competitive prices, ensuring that you get the best value for your money.
- Secure payment options: The platform offers secure payment options, including major credit cards and reputable online payment gateways, giving you peace of mind while making transactions.
- Convenient booking process: The booking process on CityJet.com is straightforward, allowing you to complete your reservations quickly and easily.
Cons:
- Limited loyalty programs: Compared to some other travel websites, CityJet.com offers limited loyalty programs, which may not be as attractive for frequent travelers.
- Customer service response time: Some users have reported delays in receiving customer service responses, which can be frustrating, especially in urgent situations.
- Availability of deals and promotions: While CityJet.com occasionally offers promotions and discounts, they may not be as frequent or extensive as those provided by competing platforms.
User Experience
CityJet.com provides a seamless user experience, thanks to its user-friendly interface and intuitive design. The website's search function is efficient, allowing users to filter results by various parameters such as price, airline, travel duration, and layovers. The website's responsiveness ensures that it loads quickly across different devices, making it convenient for users to access and book flights on the go. Overall, the user experience on CityJet.com is highly satisfactory and enhances the enjoyment of the travel booking process.
Pricing and Value for Money
CityJet.com is renowned for offering competitive prices, ensuring that customers get the best value for their money. The platform collaborates with multiple airlines, enabling users to compare and choose from various fare options. Additionally, CityJet.com provides transparent pricing, without any hidden fees or surcharges, ensuring that users can accurately assess the total cost of their travel arrangements. The platform's commitment to affordability and value for money makes it an excellent choice for budget-conscious travelers.
Customer Service
CityJet.com strives to provide excellent customer service to enhance the overall user experience. The platform offers multiple channels for customer support, including email, phone, and live chat. However, some users have experienced delays in receiving responses from customer service representatives, which can be improved to provide a more satisfactory experience. Nevertheless, when users do connect with the customer service team, they report receiving helpful and informative assistance to address their queries or concerns.
Product Quality and Selection
CityJet.com primarily focuses on providing a comprehensive selection of airline tickets, hotel bookings, car rentals, and vacation packages. While the platform doesn't directly control the quality of these products and services, it strives to collaborate with reputable partners to ensure customer satisfaction. The range of options available on CityJet.com, including different airlines and accommodation choices, caters to diverse preferences and budgets, allowing users to find suitable options for their travel needs.
Website Usability
The website's usability is a prime strength of CityJet.com. With its clean and intuitive design, users can easily navigate the platform and find the desired travel options. The search function and filters allow users to refine their search results effectively. The website's responsiveness also ensures that it adapts well to different device screens, enabling a seamless browsing experience across desktops, tablets, and smartphones. With its user-friendly interface and efficient usability, CityJet.com stands out among its competitors.
Returns and Exchanges
CityJet.com follows the returns and exchanges policies of individual airlines, hotels, and car rental services. As bookings are made through the platform, any applicable returns or exchanges need to be processed directly with the respective service providers. Users should carefully review the terms and conditions of their bookings to understand their options for potential changes or cancellations. CityJet.com provides clear information on its website to guide customers on the specific procedures and policies for returns and exchanges.
Promotions and Discounts
While CityJet.com occasionally offers promotions and discounts, they may not be as frequent or extensive as those provided by some competing platforms. Users can stay updated on the latest deals by subscribing to the platform's newsletter or following their social media channels. It is advisable to compare prices and promotions across different websites to ensure you secure the best available offers for your travel plans.
Reputation
CityJet.com has established a reputable presence in the online travel booking industry. With its extensive selection of travel options and competitive pricing, the platform has garnered positive reviews from many satisfied customers. However, it is essential to note that individual experiences may vary depending on specific bookings and interactions with service providers. By conducting thorough research, considering customer reviews, and comparing multiple platforms, users can make informed decisions based on their preferences and requirements.
Payment Options
CityJet.com offers secure payment options for its customers. Users can make payments using major credit cards such as Visa, MasterCard, and American Express. The platform also collaborates with reputable online payment gateways, ensuring secure transactions. By providing trusted payment options, CityJet.com prioritizes the safety and convenience of its customers during the booking and payment processes.
Loyalty Programs
CityJet.com offers limited loyalty programs compared to some other travel websites. While loyalty programs can enhance the overall customer experience by providing exclusive benefits and rewards, CityJet.com's focus is primarily on competitive pricing and a vast selection of travel options. Users who value loyalty programs may want to explore alternative platforms that offer more extensive rewards and benefits for frequent travelers.
Customer Reviews
Customer reviews play a vital role in understanding the overall satisfaction levels and experiences of users on CityJet.com. While individual experiences may vary, the platform has generally received positive reviews for its competitive pricing, expansive selection, and user-friendly interface. However, it is essential to conduct personal research, read multiple reviews, and consider individual preferences to make an informed decision regarding booking flights or other travel services on CityJet.com.
Community Involvement
CityJet.com actively engages with the travel community by providing informative content, travel tips, and destination guides on its website. By sharing valuable insights, the platform helps users make informed decisions about their travel plans. Additionally, CityJet.com encourages community engagement through its social media channels, where users can share their experiences, ask questions, and connect with fellow travelers.
Shipping and Costs
As an online travel booking platform, CityJet.com does not involve physical shipping or associated costs. The prices displayed on the platform include the costs of the selected travel services, such as airline tickets, hotels, car rentals, and vacation packages. It is essential to review and understand the breakdown of costs during the booking process to ensure transparency and accurate budgeting for your travel arrangements.
Conclusion
CityJet.com offers a user-friendly and comprehensive platform for booking flights, hotels, car rentals, and vacation packages. With its extensive selection, competitive pricing, and secure payment options, CityJet.com aims to satisfy diverse travel needs. While the platform has its pros and cons, conducting thorough research and considering individual preferences will enable users to make informed decisions. Whether you are a budget-conscious traveler or seeking convenience in your travel booking process, CityJet.com can be a valuable resource to explore and plan your next adventure.