Users Voice for Claires

86% users rated Terrible
2% users rated Poor
0% users rated Average
2% users rated Very Good
10% users rated Excellent
Pie Chart Review Representation for Claires
Claires Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 04 Jan 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.4 1 1.2 2.2 1.4 4.8
Oct 2022 1 1 1.3 1.4 1 4.2
Nov 2022 1 1 1.4 1.1 5 3.9
Dec 2022 5 5 5 5 2.2 5
Mar 2023 2 1.5 1.4 1.3 5 3.1
Line Chart for Rating of peer stores

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Detailed Claires Review by

Introduction

Claire's is a popular online retailer that sells accessories, jewelry, and beauty products targeting tween and teen girls. The brand has over 4,000 stores worldwide and offers a wide selection of products through its e-commerce platform, www.claires.com. The website features products at affordable prices, often featuring discounts and promos that appeal to its young audience.

Pros and Cons

Pros:
  • Wide selection of trendy accessories and jewelry
  • Affordable prices
  • Regular discounts and promotions
  • Free standard shipping on orders over $50
Cons:
  • Quality of some products may not be the best
  • Some items may not last long
  • Limited options for shipping

User Experience

Navigating the Claire's website is straightforward, with well-organized categories that make it easy for users to find products they are interested in. The product pages are also simple and clean, making it easy to view pictures and read descriptions. The website is responsive and works well on mobile devices, which is essential for the young audience.

Pricing and Value for Money

Claire's offers products that cater to the young market, with prices that are affordable for its target audience. Additionally, the brand often runs discounts and promotions that offer customers value for their money. However, some products may not have the best quality and may not last long, making them a poor value for money.

Alternatives

Alternative online retailers for tween and teenage girls include Justice, Forever 21, and Icing. These brands also sell accessories, jewelry, and beauty products that are similar to what Claire's offers, with similar pricing points.

Customer Service

Claire's customer service team can be contacted via phone, email, or live chat. The brand also has a comprehensive FAQ section on their website for basic inquiries. However, some customers have reported difficulties contacting the customer service team and receiving resolution for their concerns.

Product Quality and Selection

Claire's offers a wide selection of trendy accessories, jewelry, and beauty products for their target audience at affordable prices. However, some of the products may not have the best quality, and their low pricing reflects this.

Website Usability

The Claire's website is easy to navigate, with clear categories and a simple design. The product pages are also well-designed, with clear images and descriptions. However, some customers have reported difficulties with the website's checkout process and limited options for shipping.

Returns and Exchanges

Claire's offers returns and exchanges within 60 days of purchase, but customers must pay for their shipping costs. Additionally, some items are not eligible for returns, such as pierced earrings, except in cases where the product is defective.

Promotions and Discounts

Claire's regularly runs promotions and discounts on their products, making them more affordable for their young audience. Customers can sign up for the brand's newsletter or follow them on social media to be updated on their latest promos and discounts.

Reputation

Claire's has been in business for over 60 years and has built a strong reputation with its target audience of tween and teen girls. The brand is well-known for its affordable and trendy accessories and jewelry, with over 4,000 stores worldwide.

Payment Options

Claire's accepts payment from major credit cards, including Visa, Mastercard, and American Express. The brand also accepts payment via PayPal for added convenience.

Loyalty Programs

Claire's does not offer a formal loyalty program. However, customers can sign up for the brand's newsletter to receive exclusive access to its latest collections and promotions.

Customer Reviews

Claire's customer reviews are mixed, with some customers praising the brand's selection of trendy accessories and jewelry, while others complain about the quality of some products. The brand's customer service has also been criticized in some instances.

Community Involvement

Claire's partners with various organizations that support causes such as bullying prevention, girls' education, and cancer research. The brand has also released special collections to support these organizations, such as their "BFF" collection that supports anti-bullying efforts.

Shipping and Costs

Claire's offers free standard shipping on orders over $50 to the US and Canada. The brand also offers express shipping for an additional fee. However, the brand has limited international shipping options, and the cost of shipping can be expensive for international orders.

Claires Recent User Reviews

User Rating

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Reviewer Name: Ctr

Review Submission Date: 2022-12-04

Review Title: Scam company pretending to be legit
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Review Description: Took my money for items that were unavailable. Ordered 7 items, only 3 arrived and nothing to say anything was missing. No one answers the phone and customer service email will argue semantics and ignore most of your concerns. Do not waste you time will be reporting these to Trading Standard. They should be shut down ASAP

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Reviewer Name: Strawhat

Review Submission Date: 2022-12-01

Review Title: Great!
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Review Description: Arrived after 9 days, the tracking didn't update though, so it was a surprise when it came. There is a little damage, that's why it's only 4 stars. It could've been packed better to prevent this. Other than that super happy with my order! Saw the reviews and got kinda scared, but it went great for me! :)

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Reviewer Name: Chinmayee Halder

Review Submission Date: 2022-11-29

Review Title: Absolutely recommended
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Review Description: Awesome work, absolutely love it the way they piercing my 15 months daughter’s. 100% recommended.

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Reviewer Name: Sandra

Review Submission Date: 2022-11-14

Review Title: Irish online customers being charged customs
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Review Description: Beware shopping online from Claire's in Ireland as you will be charged customs. I went to the shop in Killarney, Ireland and they didn't have what I wanted and told me to order online. I ordered 2 backpacks and it came to €60, I waited for 2 weeks and heard nothing. Today I got an email from the DPD looking for €27 for customs. I won't be buying anything in there again

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Reviewer Name: Mrs Hall

Review Submission Date: 2022-11-12

Review Title: Disgraceful customer service
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Review Description: Disgraceful customer service. Phoned up as soon as they opened (9am) and was on hold for 30 minutes (surely not that busy already!) only for an automated message to say that the mailbox was no longer in service and then the line went dead! Done this twice so an hour wasted!

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Reviewer Name: Keeley

Review Submission Date: 2022-10-13

Review Title: This company are a disgrace.They…
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Review Description: This company are a disgrace.They advertise products they don't have in stock yet still take your money. When you try and contact them for a refund for items not delivered, they won't reply.I am reporting this lot to Trading Standards, they need shutting down.

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Reviewer Name: DEIRDRE GOWRAN

Review Submission Date: 2022-10-11

Review Title: Ordered a gift for my niece on website…
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Review Description: Ordered a gift for my niece on website 28th September with no warning that customers should expect 2 weeks Or more for delivery. No update and deplorable service. I doubt I will see it for another week.

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Reviewer Name: Ashley

Review Submission Date: 2022-10-02

Review Title: Wish I could give this a no star
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Review Description: Wish I could give this a no star. The Texas city Claire’s said we have to have a drivers license for a 14 years old to get an ear piercing. Umm since when do 14 year old drive? I’m her mother and was with her and they still wouldn’t do it. I will take my money somewhere else that doesn’t have this stupid ass rule.

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Reviewer Name: Ch

Review Submission Date: 2022-09-19

Review Title: Absolutely shocking experience
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Review Description: Absolutely shocking experience. Ordered a present at the end of august and was told it would arrive in 4-7 days. Was advised to wait until the 16th of September and still no package on the 16th. In contact and was told if get a refund which is pending atm..

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Reviewer Name: Lidia Andersen

Review Submission Date: 2022-08-30

Review Title: SPAM and Fraud
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Review Description: They stole my email address somewhere, subscribed me without my permission and sending SPAM promoting pseudo "Rewards ". I read the other reviews - mamma Mia, they behave even worse than I thought.I never ever had a thought to use shop like this who looking for customers such disgusting and dishonest way,