User Review Scores: Pie Chart Analysis

29% users rated Terrible
1% users rated Poor
9% users rated Average
28% users rated Very Good
32% users rated Excellent
User Reviews


Clarins USA is the official website of Clarins, a renowned French luxury skincare and cosmetics brand. With a legacy of more than 60 years, Clarins is known for its premium skincare products that are inspired by nature and science to deliver impressive results. Along with offering a wide range of high-quality beauty products, the website also provides informative content and personalized recommendations to its customers.

Pros and Cons

  • Wide selection of skincare, makeup, and body care products
  • Informative and engaging content on beauty routines and tips
  • Personalized recommendations based on skin type and concerns
  • Free samples and gifts with purchases
  • Rewarding loyalty program
  • Slightly expensive than other drugstore beauty brands
  • Limited availability of shades in some makeup products
  • No free shipping on orders below $50

User Experience offers a seamless and user-friendly experience to its customers. The website has a clean and simple layout, making it easy to navigate through various categories and products. Customers can save their favorite products, read reviews, and add items to their wishlist for future purchases. The site also has a chat feature for customers to get personalized recommendations and assistance from beauty experts.

Pricing and Value for Money

Clarins products are slightly expensive compared to drugstore brands, but for good reason. The brand uses high-quality, natural ingredients to create its products, which are clinically tested to deliver visible and effective results. The website offers free samples with every purchase, and often runs promotions and discounts for its customers. Additionally, the brand's loyalty program, Clarins Club, offers exclusive perks and rewards for its members.


Some alternative skincare and cosmetics brands that offer similar quality and value for money include:
  • Kiehl's
  • Origins
  • La Mer
  • Bobbi Brown
  • EstΓ©e Lauder

Customer Service provides excellent customer service to its customers. The website has a dedicated FAQ section, email support, and a chat feature for customer assistance. The brand also offers a 30-day return policy for all its products, with free shipping and returns.

Product Quality and Selection

Clarins products are known for their high quality and efficacy. The brand uses plant-based ingredients, such as shea butter, aloe vera, and jojoba oil, to create its products. The website offers a wide range of skincare, makeup, and body care products for different skin types and concerns. The product selection includes bestsellers such as Double Serum, Beauty Flash Balm, and Instant Light Lip Comfort Oil.

Website Usability has an easy-to-use website that allows customers to browse products effortlessly. The website has a search function, filter options, and product categories that make it easy to find what you're looking for. The brand also offers informative content on beauty routines, tips, and product usage that enhances the website usability and experience.

Returns and Exchanges offers a 30-day return policy for all its products. Customers can return their items for full refunds or exchanges within 30 days of purchase. The brand also offers free shipping and returns.

Promotions and Discounts

The website offers various promotions and discounts throughout the year. Customers can sign up for the brand's email newsletter to receive regular updates on its latest offers and products. The website also has a sale section that features discounted items for customers to save money.


Clarins is a well-known and respected brand in the beauty industry, with a legacy of over 60 years. The brand's commitment to using natural ingredients and science to create its products has earned it a reputation as a premium skincare brand that delivers visible results. The brand has won several awards for its products, including the Allure Best of Beauty Award and the Harper's Bazaar Anti-Aging Award.

Payment Options accepts various payment options, including major credit cards, PayPal, and Apple Pay. Customers can choose the payment option that works best for them.

Loyalty Programs

The Clarins Club is the brand's loyalty program that rewards its members with exclusive perks and benefits. Customers can earn points for their purchases, which can be redeemed for rewards, samples, and discounts. Additionally, members receive early access to sales, personalized skincare consultations, and birthday gifts.

Customer Reviews has customer reviews for almost all its products, which helps potential customers make informed decisions before purchasing. The reviews are honest and provide valuable feedback on the product's efficacy, texture, and scent.

Community Involvement

Clarins is committed to social responsibility and sustainability, and the brand supports several charitable organizations and causes. The brand's initiatives include Project Sunshine, which provides support services and recreational programs for children with medical needs, and FEED, which fights against hunger by providing meals to children in need.

Shipping and Costs offers free standard shipping on orders over $50. Orders below $50 have a standard shipping fee of $5.50. Customers can also choose expedited shipping for an additional fee. Shipping times vary based on location, but the brand typically processes and ships orders within two business days.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...