Users Voice for Clarks

19% users rated Terrible
0% users rated Poor
2% users rated Average
2% users rated Very Good
77% users rated Excellent
Pie Chart Review Representation for Clarks
Clarks Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 13 Jan 2019

Last updated by on 07 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 4 5 2.9 4.5 3 4.4
Oct 2022 3.8 5 2.7 4 3 4.6
Nov 2022 4.5 5 2.4 4.2 3 4.2
Dec 2022 5 1.7 5 5 5 5
Mar 2023 3.9 5 2.4 4.1 2.2 3.6
Line Chart for Rating of peer stores

clarks.in

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boutiquefeel.com

pureformulas.com

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mahabis.com

Detailed Clarks Review by

Introduction

Clarks.in is the official website of Clarks, a UK-based shoemaker with over 200 years of history and a global presence. The website offers a wide range of footwear for men, women, and children, as well as accessories such as bags, wallets, and belts. With a focus on comfort, quality, and style, Clarks has become one of the most popular shoe brands in the world, and its online store provides a convenient and hassle-free way to shop.

Pros and Cons

Pros:
  • High-quality products
  • Wide range of styles and sizes
  • Convenient online shopping experience
  • Free shipping and returns
  • Excellent customer service
Cons:
  • Higher price point compared to some competitors
  • Limited selection of accessories

User Experience

Clarks.in provides a user-friendly interface that is easy to navigate. Customers can search for products by gender, style, size, and price range, and can view detailed product descriptions, images, and customer reviews. The website also offers a size guide and a store locator to help customers find the perfect fit and nearest retail store.

Pricing and Value for Money

Clarks products generally fall into the mid-to-high price range, but the brand is known for its quality craftsmanship and durable materials. Customers can find some bargains on the website during sale periods, but overall, Clarks is not the cheapest option on the market. However, the quality and comfort of their shoes make them a good value for money.

Alternatives

Alternative shoe brands similar to Clarks in terms of quality and style include ECCO, Cole Haan, Rockport, and Hush Puppies. These brands offer similar price points and a good selection of styles.

Customer Service

Clarks has a reputation for excellent customer service, and the website is no exception. Customers can contact the support team via email, phone, or live chat, and can expect a prompt and helpful response. The company also offers free shipping and returns within India, as well as a 30-day return policy.

Product Quality and Selection

Clarks is known for its high-quality materials, attention to detail, and comfort. The brand offers a wide range of styles and sizes, with a focus on classic designs and timeless elegance. The selection includes everything from sandals and sneakers to boots and formal shoes, with options for men, women, and kids.

Website Usability

The Clarks.in website is mobile-responsive and easy to use, with a clean and modern design. The search function is efficient, and customers can filter products by various criteria. Navigation is straightforward, and the website offers a helpful FAQ section.

Returns and Exchanges

Clarks offers free returns and exchanges within India, provided that the item is in its original condition and returned within 30 days of receipt. Returns can be initiated through the website, and customers will receive a refund or exchange within a few days of the item being returned.

Promotions and Discounts

Clarks offers occasional promotions and discounts on their website, including seasonal sales and special offers for newsletter subscribers. Customers can also find deals on third-party coupon websites.

Reputation

Clarks has built a strong reputation over its 200 years of history, with a focus on quality, comfort, and style. The company has a loyal fan base and has won numerous awards for its products.

Payment Options

Clarks.in accepts major credit and debit cards, including Visa, MasterCard, and American Express. The website also offers payment through net banking and Paytm.

Loyalty Programs

Clarks does not have a specific loyalty program, but the brand offers occasional promotions and discounts for its newsletter subscribers and loyal customers.

Customer Reviews

Customer reviews on Clarks.in are generally positive, with many customers praising the comfort, quality, and style of the shoes. Some customers have reported issues with sizing, but the brand's free returns policy helps to mitigate this problem.

Community Involvement

Clarks has a strong commitment to sustainability and has implemented numerous initiatives to reduce its environmental impact. The company also supports several charity organizations and community projects.

Shipping and Costs

Clarks offers free shipping and returns within India, with all orders shipped through FedEx. Delivery times vary depending on the location, but most orders arrive within 3-7 working days. The website also offers express shipping for an additional fee.

Clarks Recent User Reviews

User Rating

5 stars

73

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Reviewer Name: Dan jones

Review Submission Date: 2022-12-03

Review Title: Linda B. Absolute Legend.
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Review Description: Linda B. Absolute legend. Clarks on line customer service . 10 minute chat with Linda - problem solved .

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Reviewer Name: Marion

Review Submission Date: 2022-11-28

Review Title: Worst service ever
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Review Description: Clarks in the Bullring Birmingham very rude assistant Lovepreet as I was trying to return faulty shoes he wouldn’t even listen while I explained the problem just kept saying we are not refunding I never asked for a refund I wanted a replacement I will try head office but from the reviews it looks like I’m wasting my time

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Reviewer Name: Jane Williams

Review Submission Date: 2022-11-14

Review Title: I had a great shopping experience in…
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Review Description: I had a great shopping experience in Huddersfield clarks kath asked me what it was I was looking for … I explained what it was and that I could t see anything .. so she went in to the stockroom and brought 3 pairs and one of them was exactly what I wanted . Thanks kath you always sort me out ?

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Reviewer Name: Soong

Review Submission Date: 2022-11-04

Review Title: Quality service to go with a quality product
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Review Description: In the Carmarthen store, Catherine served us and she was more than helpful in giving advice on sizing and the various styles available.Nothing was too much trouble for her, with the help of her assistant, running back and forth from the stock room suggesting alternatives.Would have no hesitation recommending this branch of Clarks because the service has always been first rate.

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Reviewer Name: Janis Horrocks

Review Submission Date: 2022-10-25

Review Title: Great service. Patient member of staff
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Review Description: Went into the Middlebrook, Bolton store with my elderly mum. Was served by Karen. Mums feet are narrow but swell at times and she is bad on her feet. Karen had the patience of a Saint having nearly got half the shop out for mum to try. Most were unsuitable but Karen wanted to ensure they fit right. She eventually got a pair of youth shoes and they are perfect. So much so she wants another pair. Thank you Karen

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Reviewer Name: Mr Williams

Review Submission Date: 2022-10-21

Review Title: Clarks shoes as a company is going down…
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Review Description: Clarks shoes as a company is going down hill rapidly I am a size 10 Mens but now get sent a 10G which definitely appear and fit wider than my normal size on going back to shop I was informed that size G is standard size and basically sent packing so on returning home looked on line to find according to Clark’s online site a F is standard a G is a wider fit tried to confirm this with customer services over phone but gave up waiting would advise people to start using other shoe manufacturers as Clark’s shoes as a company are deteriorating fast.

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Reviewer Name: Mrs Linda Buxton

Review Submission Date: 2022-10-06

Review Title: Clarks in edge lane Liverpool
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Review Description: Clarks in edge lane Liverpool. Assistant Nadia was so very helpful. My husband , disabled and brain injury! She carefully measured his feet and told us to take as much time as was needed. Lovely experience and will definitely go again ????

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Reviewer Name: Ross Dawson

Review Submission Date: 2022-09-29

Review Title: Bought shoes at Clarks in Carmarthen
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Review Description: Bought shoes at Clarks in Carmarthen. Normally, I hate shoe shopping as I can never make up my mind and inevitably suffer buyer's remorse when I get home with my purchase.Catherine, in the Carmarthen shop, was cheerful and helpful, making the whole experience less of an ordeal. Having got home I'm still pleased with my shoes, (even though I spent more than I'd planned).

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Reviewer Name: Annie

Review Submission Date: 2022-09-13

Review Title: Doughnuts for Rachel and Sarah !…
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Review Description: Rachel and Sarah at Carmarthen were lovely, and very helpful. They deserve their doughnuts ! There would have been 5 stars had they have had any shoes in my size of 3 to 3.5. Clarks take note - we don't all have average sized feet and it would be nice to be able to walk into a shop and be able to immediately have shoes without having to order them

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Reviewer Name: Andy Ford

Review Submission Date: 2022-09-02

Review Title: Linda B saves the day
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Review Description: I would have given one star. Delivery delayed. No response from delivery company. Waited for ever on a call to Clarks after finding out their chat bot wasn’t working and there was a 72 hour wait for message replies. Linda B turned the situation round. Professional and helpful. She organised for another pair of shoes to be sent next day delivery and refunded me. She was helpful and polite. I would give Linda five stars. Thank you.