Clarks Reviews

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48 Reviews

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R Rocky
54 days ago

An Unforgettable Shopping Experience at Clarks

Walking into Clarks at Dalton Park felt like a breath of fresh air, and it wasn't just because of their stylish shoes. The knowledgeable and friendly store assistants were like guiding stars, making our shoe-shopping journey a delight from start to finish. Their patience and good humor made it so easy to find the perfect pair of comfortable and affordable shoes. Their expertise and genuine care went above and beyond, creating a truly memorable experience for us. To the wonderful ladies at Clarks, thank you for not just selling shoes, but for creating a warm and welcoming atmosphere that turned shopping into a pleasure. We'll definitely be back for more!
R Rebecca
63 days ago

Exceptional Service Coupled with Unmatched Comfort

Let me share my experience with Clarks.in – a platform where impeccable service meets unmatched comfort. The service provided was beyond commendable, showcasing a level of dedication that is rare to come by. Despite the prevalent hard sell tactics in the market, the staff at Clarks.in managed to maintain a professional and customer-centric approach that left a lasting impression. While the service excelled, my quest for the perfect pair of shoes hit a roadblock. My preference for leather, low lace-up or Velcro strap shoes that offer both style and comfort proved to be a challenge. The selection showcased primarily chunky, platform-style shoes with rigid structures that failed to align with my needs. The trial of various pairs only highlighted the discomfort – from zips and lumpy inserts to ill-fitting designs with gaping backs. Although I did make a purchase initially, the realization soon dawned that the right shoe was causing discomfort, leading to a swift return. The hope for Clarks' iconic Unstructured range to deliver the expected comfort seemed to fade, with a longing for the return of light, soft, and sensible leather options in lace-up or Velcro styles. Despite my ultimate purchase from a different source, the memory of Clarks.in's service excellence lingered. However, the caution against wearing the shoes in sun or rain seemed a tad impractical, adding a touch of peculiarity to the overall experience. In conclusion, my encounter with Clarks.in was a mix of outstanding service overshadowed by the unavailability of suitable footwear. The anticipation for a diverse range that blends comfort and style continues, with a hopeful outlook for future collections to cater to varied preferences seamlessly.
M Mr Wright
65 days ago

Clarks Valcro Shoes: A Disappointing Experience

I recently purchased two pairs of Clarks shoes from clarks.in, each priced at £100. However, my excitement quickly turned to disappointment as I discovered a significant issue with the valcro fastenings on both pairs. One of the valcro fittings was strong and reliable, while the other was disappointingly weak. This weakness resulted in the constant need to adjust the fastening while walking, causing inconvenience and frustration. Upon returning the shoes to the original store, I noticed that the valcro attached to a similar shoe was different and much more secure. This led me to believe that Clarks was well aware of this defect and should have taken action to address it through a product recall. To compound the issue, I found Clarks' customer service to be unhelpful, stating that they would not accept any complaints after 6 months. Instead, they insisted that it was the responsibility of the store where the shoes were purchased to rectify any faults. My experience has left me wary of purchasing Clarks shoes with valcro fastenings in the future, as it seems there may still be some of these unreliable fittings in circulation. I urge potential buyers to exercise caution when considering these products.
L Lesley Toner
68 days ago

Redefining Comfort and Quality: A Loyal Customer’s Honest Take on Un Loop Shoes

After 14 years of loyal devotion to Clark's Un Loop shoes, I found myself in a surprising predicament. As someone battling chronic plantar fasciitis, these shoes have been my saving grace, offering unparalleled comfort and support. However, my recent purchase left me disheartened. The sizing was noticeably off, with one shoe larger than the other, causing them to constantly slip off my heels. I discovered a sea of similar grievances on Clark's website, echoing my sentiments of ill-fitting shoes and inferior leather quality. What perplexes me is the unnecessary alteration of a beloved classic. Why fix something that isn't broken? The Un Loop has long been touted as Clark's best-selling shoe, cherished by many for its reliable design. Yet, the recent changes have left a bitter taste in my mouth. Attempting to voice my concerns on the product page proved futile as my review was rejected. This experience begs the question – if Clark's cherry-picks reviews, how can consumers trust their ratings? Despite my deep-rooted affection for these shoes over the years, I could only muster a generous 2-star rating. The reality is that my current experience warrants a mere 1 star. As a dedicated wearer of Clark's Un Loop shoes, I urge the brand to revisit their recent alterations and prioritize consistency and quality. Let's uphold the legacy of comfort and reliability that has endeared customers like me for over a decade.
S Steve Anderson
79 days ago

Exceptional Service and Unbeatable Quality: A Personal Experience at Clarks in Monk’s Cross, York

As a loyal customer of Clarks, I have always appreciated the excellent craftsmanship and timeless style of their footwear. However, my recent visit to the Monk's Cross shop in York truly exceeded all expectations. I had the pleasure of being served by a remarkable assistant, whose knowledge and expertise not only helped me find the perfect pair of boots but also made the entire shopping experience incredibly enjoyable. Despite my initial faux pas, she graciously provided me with invaluable advice on sizing and style, ensuring that I left the store with a pair of boots that perfectly combined comfort, durability, and style. What truly stood out to me was her genuine commitment to providing exceptional service without any pressure to upsell unnecessary items. Her dedication to her role as a brand ambassador for Clarks was truly commendable, especially on a dreary Friday morning when her positive attitude made all the difference. To the wonderful assistant at the Monk's Cross shop in York, I deeply regret not catching your name to personally thank you for your outstanding retail skills and patience in assisting me. Your exceptional service and genuine passion for helping customers have left a lasting impression, and I am immensely grateful for the delightful shopping experience. Thank you so very much for going above and beyond to ensure that I found the perfect pair of boots. Your exceptional service has solidified my loyalty to Clarks, and I eagerly look forward to returning for future footwear needs.
S Steve Anderson
79 days ago

EXCEPTIONAL SERVICE AND UNBEATABLE VALUE AT CLARKS MONK’S CROSS SHOP IN YORK

I recently had the pleasure of visiting the Clarks store at Monk's Cross in York, and I have to say, my experience was nothing short of exceptional. From the moment I walked in, I was greeted by a knowledgeable and friendly assistant who went above and beyond to help me find the perfect pair of boots. Not only did she provide valuable advice on finding the right size and fit, but she also offered genuine recommendations without pushing any unnecessary add-ons. Her dedication to ensuring that I had a positive shopping experience truly stood out, especially on a dreary Friday morning when I needed a reason to smile. Despite my initial mix-up, the assistant's professionalism and expertise shone through, leaving me thoroughly impressed with the level of service at Clarks. I regret not getting her name to personally commend her in this review, but I hope she knows that her efforts did not go unnoticed. The pair of boots I purchased not only exude style and quality but were also incredibly affordable, thanks to a fantastic halved price in the New Year sale. I am confident that this purchase will remain unmatched throughout the year, given the exceptional value and durability. To the wonderful assistant at Clarks Monk's Cross in York, I extend my heartfelt thanks for your outstanding retail skills and patience. Your exceptional service has undoubtedly secured my loyalty to Clarks, and I cannot thank you enough for the delightful shopping experience.
S Sum Sam
81 days ago

Why Clark’s School Shoes Let Me Down

As a concerned parent, I have to express my disappointment in the declining quality of Clark's school shoes. The pair I purchased for my daughter barely lasted 7 months, despite being marketed as durable and long-lasting. When I reached out to the customer support team to address my concerns, I was met with indifference and unhelpfulness. It's disheartening to see a once-beloved brand neglecting its commitment to quality and customer satisfaction. I urge other parents to think twice before investing in these underwhelming products. Clark's, it's time to prioritize the needs of your loyal customers and regain the trust that has been lost.
S Sum Sam
81 days ago

A Mother’s Disappointment Turns into a Lesson: A Genuine Review of Clark’s School Shoes

As a busy mother navigating through the whirlwind of everyday life, finding durable and reliable school shoes for my daughter is paramount. With high hopes, I turned to Clark's renowned reputation, expecting top-notch quality and durability. However, my experience took an unforeseen turn. Upon purchasing a pair for my daughter, I noticed a stark decline in Clark's school shoes' quality. Disheartened, I watched as the once-trusted brand's product failed to withstand even seven months of wear. The deteriorating shoes raised concerns, prompting me to reach out to Clark's support team. Expecting a resolution or at least empathy, my encounter with the support staff left much to be desired. Their dismissive and unhelpful attitude only magnified my disappointment. It felt as though my concerns were falling on deaf ears, with customer satisfaction taking a backseat. This regrettable experience serves as a cautionary tale for fellow parents seeking reliable school shoes for their children. Despite the allure of a reputable brand, I urge you to tread carefully and consider alternative options. The investment in quality school shoes should offer not only longevity but also peace of mind. In sharing my genuine feedback, I hope that Clark's reevaluates its product standards and customer service approach. The essence of any brand lies not just in its name but in the trust and satisfaction it nurtures among its customers. Your child's comfort and confidence at school should never be compromised by subpar products. Steer clear of the pitfalls I encountered and make informed decisions when choosing your child's school shoes. Let us prioritize quality, durability, and attentive customer support in these essential purchases, ensuring that every step of their journey is supported by reliable footwear.
R Rita Waldeck
83 days ago

Exceptional Service and Personalized Attention at Clarks Blanchardstown, Dublin

My recent visit to Clarks in Blanchardstown, Dublin left me thoroughly impressed with the level of customer service and attention to detail provided by the staff, particularly by Jackie. From the moment my husband and I stepped into the store, we were greeted with genuine warmth and a friendly smile, instantly putting us at ease. Jackie's patience and expertise were evident as she took the time to understand my husband's specific shoe needs, skillfully guiding him through the selection process. Her personalized approach ensured that we found the perfect pair of shoes, addressing both comfort and affordability without any compromise on quality. Having visited various Clarks stores in Ireland, the exceptional service experienced at the Blanchardstown branch has undoubtedly set a new standard for us. Jackie's professionalism and dedication have won our loyalty, making it our go-to destination for all our footwear needs, be it for work or leisure. I would like to extend my heartfelt thanks to Lisa and the entire team at Clarks Blanchardstown for making our visit a truly delightful and memorable experience. It's rare to come across such outstanding service, and it's something that deserves to be celebrated. We are immensely grateful for the exceptional service received, and we eagerly look forward to our next visit. Thank you for making our day, and for going above and beyond to ensure customer satisfaction.
R Rita Waldeck
83 days ago

Unforgettable Shopping Experience at Clarks Dublin – Thanks to Lisa!

Reflecting on our recent visit to Clarks in Blanchardstown Dublin 15, I cannot help but express my gratitude for the exceptional service we received, especially from the lovely and patient staff member, Jackie. It's never too late to praise outstanding customer service, and in this case, it made a lasting impression on my husband and me. As always, my husband's penchant for larger shoe sizes led us on a quest for the right fit. Jackie's warm smile and genuine Irish hospitality immediately put us at ease. Her unwavering patience and expert guidance ensured that my husband found not just the correct size but also the most comfortable pair, all within our budget. Her name, Jackie, now resonates with excellence in our minds. Having visited multiple Clarks stores across Ireland, the Blanchardstown branch stands out as a beacon of outstanding customer care. Lisa, your dedication to providing a memorable shopping experience did not go unnoticed. We left the store not only with a perfect pair of shoes but also with hearts full of gratitude and smiles. For anyone seeking footwear for work or leisure in Dublin, I wholeheartedly recommend Clarks in Blanchardstown. The impeccable service, personalized attention, and genuine care for customers, as exemplified by Jackie and Lisa, make it a standout destination. Thank you, Lisa, for making our day brighter and our shoe shopping memorable!
D Debbie Smith
88 days ago

Clarks Delivers Exceptional Customer Service and Quality Products!

I can't thank Clarks enough for their outstanding customer service. I recently purchased slippers for an elderly and infirm gentleman who is unable to visit physical stores. Despite a bit of trial and error with sizing, the customer service team was incredibly patient and helpful throughout the entire process. After initially ordering a size 7, which turned out to be too small, and then a size 9, which was too big, I had to request a refund and exchange for a size 8. It was a bit of a journey, but the perseverance of the customer service team paid off. They went above and beyond to assist me, and their dedication truly shone through. While it did take some time to reach them by phone, the wait was absolutely worth it. The quality of Clarks products speaks for itself, and the slippers I finally received are the perfect fit and of impeccable quality. I have no doubt that they will last for ages. Clarks has not only won my loyalty as a customer but also my heartfelt recommendation to anyone seeking top-notch products and exceptional customer care. Thank you, Clarks, for making this experience a memorable and pleasant one!
D Debbie Smith
88 days ago

Clarks Goes the Extra Mile: A Heartfelt Experience

When I think of exceptional customer service, Clarks is the first name that comes to mind. Recently, I found myself in a unique situation - purchasing slippers for an elderly gentleman who couldn't make it to the shops. My initial attempts at finding the perfect pair were met with sizing challenges - first a size 7, then a size 9, both not quite right. But third time lucky, I settled on a size 8 - and I couldn't be happier. Throughout this process, the Clarks team demonstrated unwavering support and dedication. Despite the back-and-forth with sizes and refunds, their customer service remained top-notch. Patience was truly their virtue, as they went above and beyond to assist me every step of the way. It's rare to encounter such genuine care and commitment in today's fast-paced world, but Clarks delivered it flawlessly. Although it took some time to reach them on the phone, the wait was undoubtedly worth it. The products speak volumes about quality and durability, ensuring they stand the test of time. From fit to longevity, Clarks exceeds expectations on every front, leaving me with a shopping experience that I'll cherish for years to come. If you're looking for not just slippers but a brand that truly cares about its customers, look no further than Clarks. Their exceptional service and premium products make them a cut above the rest - a true gem in the world of online shopping. Thank you, Clarks, for reminding us that genuine customer care still exists.
R Robert Toms
121 days ago

Ordered a pair of walking shoes in the…

I recently had an incredibly frustrating experience with ordering a pair of walking shoes from Clarks. I initially arranged to pick them up at a local shop, only to have the shoes returned to the carrier for reasons unknown to me. What followed was a series of disappointments and unmet expectations. Despite my efforts to redirect the shoes to my home address, I faced unyielding resistance from both Evri and Clarks. I found myself stuck in a continuous loop of unhelpful customer service interactions, each time being told that I couldn't receive a refund until the shoes were returned. The whole process left me feeling incredibly disillusioned. It has now been weeks since this ordeal began, and I am yet to receive my refund or any form of meaningful communication from Clarks. The sheer lack of accountability and disregard for customer satisfaction has left me feeling utterly disappointed. As a result of this experience, I have vowed never to order from Clarks online again. The stress, frustration, and financial inconvenience that this process has caused simply isn't worth it. I urge anyone considering a purchase from Clarks to reconsider and proceed with caution. This has been a truly disheartening experience, and I sincerely hope that nobody else has to endure what I have gone through.
A Arlene
146 days ago

Brilliant customer service

I cannot express enough gratitude for the exceptional customer service I received from Clarks.in. Recently, my 88-year-old friend had a challenging experience trying on shoes in-store. However, the online ordering process was seamless, thanks to the help of Sonia from the Long Row Nottingham branch. Her patience and assistance made all the difference, and I ended up getting a fantastic bargain. Sonia's dedication to ensuring a positive customer experience truly stood out, and her long black hair will forever be associated with the outstanding service I received. Thank you, Clarks.in, for employing such compassionate and dedicated staff members. It's the kind of service that keeps customers coming back time and time again.
Z Zoe Atkinson
157 days ago

Walked into clarks Wigan

I recently had the most wonderful experience at Clarks in Wigan. My visit was made truly special thanks to the exceptional service from Lisa. She took the time to understand the specific needs of my daughter, who has special educational needs and uses a wheelchair. The care and attention to detail in fitting her for shoes were truly heartwarming. Clarks has always been my go-to shop for my children, especially when it comes to my daughter's specific requirements. The staff consistently go above and beyond to ensure that we have a positive and stress-free experience. I cannot thank Lisa and the team enough for their understanding and support. If you are looking for a store that not only offers high-quality products but also genuinely cares about meeting the individual needs of every customer, I highly recommend Clarks in Wigan. Thank you for always making us feel welcome and valued.

Introduction

Clarks.in is the official website of Clarks, a UK-based shoemaker with over 200 years of history and a global presence. The website offers a wide range of footwear for men, women, and children, as well as accessories such as bags, wallets, and belts. With a focus on comfort, quality, and style, Clarks has become one of the most popular shoe brands in the world, and its online store provides a convenient and hassle-free way to shop.

Pros and Cons

Pros:
  • High-quality products
  • Wide range of styles and sizes
  • Convenient online shopping experience
  • Free shipping and returns
  • Excellent customer service
Cons:
  • Higher price point compared to some competitors
  • Limited selection of accessories

User Experience

Clarks.in provides a user-friendly interface that is easy to navigate. Customers can search for products by gender, style, size, and price range, and can view detailed product descriptions, images, and customer reviews. The website also offers a size guide and a store locator to help customers find the perfect fit and nearest retail store.

Pricing and Value for Money

Clarks products generally fall into the mid-to-high price range, but the brand is known for its quality craftsmanship and durable materials. Customers can find some bargains on the website during sale periods, but overall, Clarks is not the cheapest option on the market. However, the quality and comfort of their shoes make them a good value for money.

Alternatives

Alternative shoe brands similar to Clarks in terms of quality and style include ECCO, Cole Haan, Rockport, and Hush Puppies. These brands offer similar price points and a good selection of styles.

Customer Service

Clarks has a reputation for excellent customer service, and the website is no exception. Customers can contact the support team via email, phone, or live chat, and can expect a prompt and helpful response. The company also offers free shipping and returns within India, as well as a 30-day return policy.

Product Quality and Selection

Clarks is known for its high-quality materials, attention to detail, and comfort. The brand offers a wide range of styles and sizes, with a focus on classic designs and timeless elegance. The selection includes everything from sandals and sneakers to boots and formal shoes, with options for men, women, and kids.

Website Usability

The Clarks.in website is mobile-responsive and easy to use, with a clean and modern design. The search function is efficient, and customers can filter products by various criteria. Navigation is straightforward, and the website offers a helpful FAQ section.

Returns and Exchanges

Clarks offers free returns and exchanges within India, provided that the item is in its original condition and returned within 30 days of receipt. Returns can be initiated through the website, and customers will receive a refund or exchange within a few days of the item being returned.

Promotions and Discounts

Clarks offers occasional promotions and discounts on their website, including seasonal sales and special offers for newsletter subscribers. Customers can also find deals on third-party coupon websites.

Reputation

Clarks has built a strong reputation over its 200 years of history, with a focus on quality, comfort, and style. The company has a loyal fan base and has won numerous awards for its products.

Payment Options

Clarks.in accepts major credit and debit cards, including Visa, MasterCard, and American Express. The website also offers payment through net banking and Paytm.

Loyalty Programs

Clarks does not have a specific loyalty program, but the brand offers occasional promotions and discounts for its newsletter subscribers and loyal customers.

Customer Reviews

Customer reviews on Clarks.in are generally positive, with many customers praising the comfort, quality, and style of the shoes. Some customers have reported issues with sizing, but the brand's free returns policy helps to mitigate this problem.

Community Involvement

Clarks has a strong commitment to sustainability and has implemented numerous initiatives to reduce its environmental impact. The company also supports several charity organizations and community projects.

Shipping and Costs

Clarks offers free shipping and returns within India, with all orders shipped through FedEx. Delivery times vary depending on the location, but most orders arrive within 3-7 working days. The website also offers express shipping for an additional fee.