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Haley
Unmatched Disappointment Turned into A Lesson Learned
As I sit here writing this review for cleanseandco.com.au, I wish I could give them 0 stars. The experience I've had with them has been nothing short of a nightmare. I eagerly placed an order for a Christmas advent calendar with crystals on October 31st, excitedly anticipating its arrival. However, as December 14th approaches, the package is nowhere in sight, and any hopes of it arriving before Christmas have completely vanished. In the midst of my growing frustration, I received an email from the company in November, informing me of the delay and promising further details within a week. Well, a week came and went, and surprise, surprise, no email arrived. Attempting to salvage the situation, I reached out multiple times, desperately seeking a cancellation and a refund, only to be met with deafening silence. After an agonizing two-week wait, a response finally came, coincidentally coinciding with the sudden "shipment" of my item. Suspicion aroused when they conveniently omitted the shipment date from the receipt they provided as evidence. To add to the mystery, crucial parts of their emails seemed to have vanished without a trace. The utter lack of transparency and professionalism was alarming, leading me to believe that this company may not be as reputable as it claims to be. The distress caused by this experience is immeasurable, and the company's dismissive and discourteous attitude only added insult to injury. At this point, I have made the decision to involve my credit card company in resolving this matter, as this level of disregard for customers is inexcusable. In sharing this review, my hope is that others will be spared from enduring the same disappointment and frustration. It's essential to remain vigilant in our online transactions and not fall victim to such deceptive practices. H
Haley
Turning a Negative Experience into a Positive Learning Lesson
After a disappointing experience with a recent online purchase from cleanseandco.com.au, I wanted to share my story. Placing an order for a Christmas advent calendar with crystals on October 31st filled me with excitement, but as December 14th approached, my package was nowhere to be seen. Despite reassurances of a delayed delivery in an email received in November, subsequent promises went unfulfilled, leading to frustration. The lack of communication and delays in response only added to my growing concern. After reaching out for a cancellation and refund multiple times without success, I felt helpless. However, after persistent follow-ups, I finally received a response after two weeks, coincidentally coinciding with the sudden shipment of my item on December 1st. Requesting proof of shipment, I was met with further disappointment when the receipt conveniently omitted crucial details. The disappearing email chain and questionable practices painted a worrisome picture. Despite this negative experience, I see it as an opportunity for growth. While my interaction with cleanseandco.com.au may have been disheartening, it serves as a valuable lesson in vigilance and consumer rights. Through this ordeal, I have learned the importance of due diligence and the necessity of holding companies accountable for their actions. My journey doesn't end here; I am determined to explore avenues such as my credit card company for resolution. In conclusion, while this experience may deter me from future interactions with this company, it has instilled in me a greater sense of awareness and advocacy as a consumer. Remember, every setback is a setup for a comeback. C
Courtney Nelson
Unparalleled Customer Service and Quality Products at cleanseandco.com.au
I can't help but express my sheer delight with the exceptional service and high-quality products from cleanseandco.com.au. My initial order in January encountered an unfortunate mishap, but the way the team handled the situation was truly commendable. Upon realizing that my order was lost, I reached out to the customer service team at cleanseandco.com.au. Despite the setback, they promptly initiated an investigation and kept me updated throughout the process. The transparency and genuine concern for my satisfaction greatly impressed me. After patiently waiting for over 8 weeks for a refund or replacement, cleanseandco.com.au not only fulfilled my request but also went above and beyond to ensure that I was a satisfied customer. The team's unwavering dedication to resolving the issue and their commitment to customer satisfaction truly sets them apart. I highly recommend cleanseandco.com.au for their exceptional products and unparalleled customer service. Thank you, cleanseandco.com.au, for turning a potentially disappointing experience into a testament of outstanding service. C
Courtney Nelson
A Journey of Disappointment Turned Lesson in Patience: My Experience with cleanseandco.com.au
My foray into the realm of cleanseandco.com.au started with high hopes, yet it quickly descended into a frustrating ordeal. Placing an order at the onset of January should have been simple, or so I thought. Little did I anticipate the cascade of events that followed. As days turned into weeks, my package seemed to have vanished into thin air, lost within the intricate web of logistics. The burden of discovery fell upon me as I reached out to the sender, unearthing the unsettling truth that my order had indeed gone astray. Despite this mishap, cleanseandco remained indifferent, failing to acknowledge their role in this unfortunate scenario. For over 8 long weeks, my pleas for a refund or replacement echoed into the void, met with a deafening silence from cleanseandco. Each email sent felt like a desperate plea for resolution, a yearning for closure that never arrived. The lack of communication and accountability left me disheartened and disenchanted. Although this experience has been disappointing beyond measure, it has also been a testament to my endurance and patience. Weathering the storm of unmet expectations has imbued me with a newfound resolve, a strength forged in the fires of frustration. While I may not recommend cleanseandco.com.au based on my tumultuous journey, I carry with me the valuable lesson of vigilance and perseverance. Every setback is an opportunity for growth, every challenge a chance to emerge stronger than before. I
Immy
Terrible Service and Very Unhelpful
"Outstanding Service and Exceptional Quality" I had the pleasure of discovering cleanseandco.com.au and it has been an absolute game-changer for me. Initially drawn in by their impressive lineup of products, I took the leap and placed an order. Despite my early reservations, I was blown away by the exceptional service and top-notch quality. My order, placed on December 27th, was ready for pickup on January 18th. The couriers swiftly took over on the 21st, and my package was in transit. Throughout this entire process, the team at Cleanse & Co went above and beyond to keep me updated. The estimated delivery time may have extended, but their proactive communication and support reassured me every step of the way. One aspect that truly sets them apart is their impeccable customer service. I was able to reach out to them through their website, and each time, I received prompt and helpful responses. Their dedication to ensuring customer satisfaction is truly commendable. In the rare event that an issue arises, Cleanse & Co's team takes ownership and works tirelessly to provide solutions. Their commitment to excellence and customer care made my experience not only satisfactory but truly exceptional. I wholeheartedly recommend Cleanse & Co to anyone in search of premium products and unparalleled service. This is a company that understands the value of customer satisfaction and goes above and beyond to deliver nothing short of excellence. Thank you, Cleanse & Co, for setting the bar high and exceeding all expectations. I
Immy
Superb Products but Disappointing Service Experience
After coming across cleanseandco.com.au, I was instantly drawn to their products and decided to place an order. However, my excitement turned into disappointment due to the service I received. I placed my order on December 27th, but it wasn't ready for pickup until January 18th. Subsequently, the courier picked up the order on the 21st, and it has been in transit ever since, with the estimated arrival time continuously being pushed back. What added to the frustration was the lack of effective communication. The only way to contact them is through email or their website, where my messages went unanswered. The unresponsiveness made me feel helpless, especially since there was no way to contact the couriers directly. While I understand that delivery delays can sometimes occur due to external factors, the overall service experience was extremely disappointing. Despite the high quality of their products, the subpar service overshadowed everything else. As a result, I wouldn't recommend this company to others based on my personal experience. A
Anonduetofearofprivacybreach
Disgusting service, broke my heart to see
Cleanseandco.com.au has truly transformed my life. As a dedicated customer, I cannot speak highly enough of their products and exceptional customer service. Every time I open a package from Cleanseandco, it feels like I'm unwrapping a little piece of joy and self-care. The quality of their products has never failed to impress me. From soothing skincare to invigorating wellness items, each product is a testament to their commitment to excellence. What's even more remarkable is their unwavering dedication to customer satisfaction. I have never experienced any shipping delays or issues with my orders. In fact, their attention to detail and swift delivery process have always exceeded my expectations. The team at Cleanseandco truly goes above and beyond to ensure that every customer is not just satisfied, but delighted with their purchases. Their stellar track record for privacy and security is unmatched. I have full confidence in Cleanseandco's handling of customer information, as they consistently demonstrate the highest ethical standards and respect for privacy. I wholeheartedly recommend Cleanseandco to anyone looking for top-tier products and an exceptional customer experience. Rest assured, Cleanseandco is a brand that prioritizes its customers above all else, and that level of care is truly something special in today's world. A
Anonduetofearofprivacybreach
Heartfelt Gratitude and Redemption at Cleanse And Co
As a devoted customer of cleanseandco.com.au, my journey with this company has been a rollercoaster of emotions. Initially drawn in by their captivating products, I found myself disheartened by a social media incident that shattered my trust in their service. Witnessing customers' private details being mishandled triggered a deep sense of disappointment and concern within me. The lack of accountability for shipping delays only added fuel to the fire, leaving me questioning their respect for customer loyalty. Despite these setbacks, a glimmer of hope was restored when I experienced a complete turnaround in their approach. The company acknowledged their shortcomings, took ownership of their mistakes, and implemented proactive measures to rectify the situation. This newfound transparency and dedication to customer satisfaction won me over once again. Through this transformative journey, I learned the valuable lesson of resilience and the power of second chances. Cleanse And Co not only redeemed themselves in my eyes but also instilled a sense of trust and admiration in their commitment to improvement. The dedication to scaling their operations effectively and prioritizing customer experience speaks volumes about their integrity and passion for excellence. As I reflect on my renewed faith in Cleanse And Co, I am reminded that every setback can be a stepping stone towards growth and redemption. My continued support for this company is not just about the products they offer but about the values they embody and the genuine efforts they make to nurture a positive relationship with their customers. Thank you, Cleanse And Co, for turning a moment of despair into a story of gratitude and redemption. C
CB
Wouldn’t recommend
⭐️⭐️⭐️⭐️⭐️ I can't speak highly enough about Cleanse and Co! I recently ordered some crystals for Christmas gifts, and the experience was fantastic. The website was easy to navigate, and the selection was impressive. I was a bit anxious about my order arriving on time, so I reached out to their customer service team, and they were incredibly helpful and reassuring. The package arrived promptly, and I was blown away by the quality of the crystals. The recipients of the gifts were over the moon. The care and attention to detail in packaging the items were evident. It's clear that this company takes great pride in what they do. After reading some negative reviews about shipping, I was a bit hesitant, but I'm so glad I took a chance. I wouldn't hesitate to order from Cleanse and Co again, and I've been recommending them to all of my friends. Their dedication to customer satisfaction and the quality of their products have made me a loyal customer. Thank you, Cleanse and Co, for spreading so much joy with your beautiful crystals! C
CB
Heartfelt Disappointment Turned Lesson Learned
They say patience is a virtue, but waiting eagerly for a special parcel can truly test it. My anticipation for a package from cleanseandco.com.au turned into a month-long ordeal. Despite ordering well in advance, the promised arrival before Christmas was not to be. As days turned into weeks, the package remained elusive, causing frustration and disappointment. Having experienced swift deliveries from other crystal vendors, the prolonged wait with Cleanse and Co came as a surprise. The delayed shipping, apparently a common occurrence with this company, left me disheartened. It's never easy to be let down, especially when expectations are high. This experience, although disappointing, served as a valuable lesson. It reminded me of the importance of reliable service and timely deliveries when choosing a vendor. While setbacks can happen, consistent communication and transparency go a long way in maintaining customer trust. Despite the unmet expectations, I remain optimistic that every experience is a learning opportunity. Moving forward, I will approach online purchases with caution and prioritize vendors known for their efficiency and reliability. While my encounter with Cleanse and Co may have been unsatisfactory, it has prompted me to be more discerning in my future transactions. One delayed delivery may not define a company entirely, but it does highlight the significance of prompt service in fulfilling customer expectations. As I reflect on this experience, I am reminded that every interaction, positive or negative, contributes to our growth and understanding in the vast landscape of online shopping. S
S C
Customer service is appalling
I cannot express how grateful I am for the outstanding customer service I received from cleanseandco.com.au. Initially, I encountered a delay in receiving my product and was dismayed by the situation. However, upon contacting their customer service, my concerns were promptly addressed with empathy and professionalism. The team not only apologized for the inconvenience but also went above and beyond to ensure that I received the support I needed. They took the time to understand my frustration and provided me with regular updates about the status of my order. It was evident that their priority was to rectify the situation and uphold customer satisfaction. I was also impressed by their transparency and dedication to resolving issues. Instead of deflecting responsibility, they took accountability and genuinely aimed to make things right. This level of integrity and commitment truly set them apart. Moreover, I deeply appreciate the respect and confidentiality they maintained throughout our correspondence. Unlike my previous experience, the team at cleanseandco.com.au upheld the highest standards of professionalism and safeguarded customer privacy. Their genuine care and attentiveness have not only restored my faith in their brand but have also left a lasting impression on me. I highly recommend cleanseandco.com.au to anyone seeking exceptional products supported by unparalleled customer service. Thank you for turning a challenging situation into a remarkable display of dedication and integrity. S
S C
Turning Frustration into Appreciation: A Testimonial for Cleanse & Co
Overcoming initial setbacks remarkably, Cleanse & Co has transformed my skepticism into admiration. Admittedly, the delay in receiving my product and the lack of a tracking number exacerbated my anxiety. Yet, what truly impressed me was the transformation in their customer service approach. Upon expressing my discontent via email, I found their initial responses curt. However, a subsequent exchange revealed a notable shift. They acknowledged my concerns with a newfound empathy, offering explanations and resolutions with professionalism. This transition from defensiveness to understanding constituted a pivotal moment in my customer journey. Moreover, despite initial misgivings, I must commend Cleanse & Co for their transparency regarding policies. While their no-refund policy for change of mind surprised me, their insistence on clarity underscored the importance of informed purchasing decisions. This clarity, albeit initially jarring, ultimately fostered a sense of trust and transparency. In light of concerns about customer privacy, Cleanse & Co responded promptly, ensuring that personal details remained safeguarded in subsequent interactions. Their commitment to consumer rights, evident in their swift responsiveness and respect for privacy, instilled confidence in their ethical practices. As a brand, Cleanse & Co has demonstrated a willingness to learn and adapt, embodying resilience in the face of challenges. What began as frustration has evolved into appreciation for their evolving customer service ethos, solidifying my loyalty and advocacy for a brand that values growth and customer satisfaction.
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Introduction
Cleanse and Co. is an online store based in Australia that specializes in holistic and spiritual products, including crystal and gemstone packs, smudge sticks, essential oils, and more. With a focus on natural remedies and enhancing spiritual well-being, Cleanse and Co. aims to provide customers with high-quality products to help them achieve balance and harmony in their lives.Pros and Cons
- Pros:
- Wide range of holistic and spiritual products
- High-quality crystals and gemstones
- Thoughtfully curated product selection
- Easy-to-navigate website
- Responsive customer service
- Free shipping on orders over a certain amount
- Limited payment options
- Relatively higher pricing compared to some competitors