Introduction
ClearDekho.com is an online retailer specializing in eyewear, including glasses and sunglasses, as well as contact lenses. Launched in 2016, the website aims to provide affordable eyewear options to customers in India.
Pros and Cons
One of the significant advantages of using ClearDekho is the pricing, as the company offers competitively-priced eyewear options. The website is also user-friendly, with a simple and intuitive interface that makes it easy to browse through the different products. However, the selection may be somewhat limited, and there are no high-end designer brands available.
User Experience
The ClearDekho website has a clean and modern design that is easy to navigate, even for first-time users. Customers can easily browse through the different categories, including Men's Glasses, Women's Glasses, Kids' Glasses, and Sunglasses. There is also a search function that makes it easy to find a particular product. Once a product has been selected, customers can view high-quality images and detailed descriptions, along with reviews from other customers.
Pricing and Value for Money
One of the main selling points of ClearDekho is the affordability of their products. The website offers a range of eyewear options, including glasses starting at just Rs. 499, and sunglasses starting at Rs. 599. Additionally, the website often runs promotions and discounts, making it even more cost-effective for customers.
Alternatives
ClearDekho's main competitors include online retailers such as Lenskart, Titan Eye Plus, and CoolWinks. Each of these companies offers a wide range of eyewear options at varying price points, making it essential for customers to compare and contrast to find the best option for their needs.
Customer Service
ClearDekho's customer service team is available through a variety of channels, including phone, email, and live chat. The company promises to respond to inquiries within 24 hours, and customers can also track their orders online.
Product Quality and Selection
ClearDekho offers a range of eyewear options, including glasses, sunglasses, and contact lenses, in various styles and materials. While the selection may be somewhat limited, the products are of high quality, with many featuring durable frames and scratch-resistant lenses.
Website Usability
The ClearDekho website features a simple and intuitive design, making it easy for customers to navigate and find the products they need. The website is responsive, meaning that it works well on both desktop and mobile devices, making it convenient for customers to browse and purchase from anywhere.
Returns and Exchanges
ClearDekho offers a 14-day return policy for products that are in their original condition and packaging. Customers can initiate a return request through the website, and the company will process it within three to five working days.
Promotions and Discounts
ClearDekho regularly runs promotions and discounts, including seasonal sales and offers for first-time customers. Customers can also sign up for the website's newsletter to receive exclusive discounts and news about the latest products.
Reputation
ClearDekho has a positive reputation among customers, with many praising the company's affordability and quality of products. The company has also received positive reviews from reputable publications, including The Economic Times and The Hindu Businessline.
Payment Options
ClearDekho accepts a range of payment options, including debit and credit cards, net banking, and digital wallets.
Loyalty Programs
ClearDekho does not currently offer a loyalty program, although the website does regularly offer promotions and discounts to its customers.
Customer Reviews
ClearDekho features customer reviews on its product pages, allowing other customers to share their experiences and perspectives on particular products. The reviews are honest and informative, providing valuable insights for potential customers.
Community Involvement
ClearDekho has partnered with several charities, including Bal Sahyog and Prayas, to support children in need. The company also regularly hosts donation drives and other initiatives to give back to the community.
Shipping and Costs
ClearDekho offers free shipping on all orders over Rs. 500, with delivery times varying depending on the location. The website also offers express shipping for an additional fee, allowing customers to receive their orders more quickly.
