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Tahir Shah
Choosing Cleartrip.com: A Cautionary Tale of Trust and Transparency
Embarking on a journey with Cleartrip.com can become a cautionary tale for travelers seeking trust and transparency in their booking experiences. My initial optimism was met with a disappointing reality as hidden charges and inexplicable deductions overshadowed my booking encounter with this service provider. Despite the airlines' full refund, Cleartrip.com proceeded to deduct my funds, leaving me perplexed and disheartened. The lack of justification behind these deductions cast a shadow of doubt over the credibility of this company, urging me to caution fellow travelers against falling victim to their opaque practices. In an era where trust and transparency reign supreme in the realm of online transactions, it is imperative to choose service providers wisely. My experience with Cleartrip.com serves as a testimonial to the importance of vigilance and thorough research before entrusting your money and travel plans to any entity. Let my journey be a lesson to all travelers – proceed with caution, scrutinize the fine print, and prioritize transparency in all your transactions for a seamless and stress-free travel experience. A
Asiya Momin
Cleartrip – A Disappointing Experience Turned Lesson in Caution ✅
After a recent booking through cleartrip.com, I found myself in a frustrating situation. The discrepancy between the amount I was asked to pay and the receipt I received was staggering, leaving me feeling like a victim of theft rather than a valued customer. The lack of transparency and accountability from Cleartrip's customer service only added insult to injury. Despite bringing up my concerns, I was met with dismissive responses and excuses. This experience has taught me to be more cautious and thorough when dealing with online travel agencies. It's disheartening to see a company with such potential fall short in delivering a trustworthy and reliable service. M
Mario G
Incredible Service Recovery and Seamless Experience: A Customer’s Journey with Cleartrip.com
As a frequent traveler, I rely heavily on online booking platforms such as Cleartrip.com to streamline my travel plans. Recently, I encountered a brief period where the site was facing technical difficulties, causing it to crash intermittently. Frustrated by this inconvenience, I reached out to their customer service team, hoping for a solution. To my surprise, instead of a generic response, the representative empathized with my situation and diligently worked to resolve the issue. They provided me with alternative solutions and troubleshooting steps to try on different devices. This proactive approach not only restored my confidence in their platform but also reinforced their commitment to customer satisfaction. Furthermore, during this interaction, I learned about a requirement to hold a Mastercard Travel World card to access certain perks while booking through Cleartrip.com. While initially concerning, the support team patiently explained the benefits of this association, helping me make an informed decision about my card usage. In light of this experience, I am now a loyal Cleartrip.com customer, grateful for their exceptional service recovery and dedication to ensuring a seamless booking experience. I appreciate their prompt responses, personalized assistance, and transparent communication throughout this incident, turning a potential setback into a positive interaction that highlights their customer-centric approach. Thank you, Cleartrip.com, for transforming a moment of frustration into a testament to your outstanding service and commitment to customer satisfaction. Your dedication to resolving issues swiftly and efficiently has earned my trust and loyalty as a valued customer. G
Guhutet Hudoor
Triumph in Transparency
When I first encountered a hiccup with my booking on cleartrip.com, I must admit I panicked. I had selected the wrong time slot, but to my relief, the website displayed the correct time. I immediately reached out to their customer service, where I was informed about a 50% charge for the change. Initially taken aback, I appreciated their transparency and understanding of the situation. Despite the initial confusion, the clear communication and willingness to assist left me feeling satisfied. While the experience had its challenges, the resolution showcased their commitment to honesty and clarity, which ultimately won me over. M
Mohd salman
Cleartrip: Where Empathy Takes Flight
As a loyal customer of Cleartrip, I cannot express my gratitude enough for the exceptional service and empathy I received during a recent flight cancellation. In a time of urgent need due to a medical emergency involving my pregnant wife, Cleartrip went above and beyond to provide the support and understanding we desperately needed. The compassionate response and full refund granted to us in such a trying time truly restored my faith in customer service excellence. Cleartrip's willingness to prioritize humanity over bureaucracy is a rare and commendable quality that sets them apart from other travel platforms. I wholeheartedly recommend Cleartrip to anyone seeking a travel booking service that not only meets their needs efficiently but also cares deeply about their well-being. Thank you, Cleartrip, for exemplifying what true customer care looks like in action. R
Roji Varghese
Resilience Amid Adversity: A Cleartrip Experience
My journey with Cleartrip has been a blend of highs and lows, sprinkled with a touch of unpredictability. The excitement of booking a flight from Sharjah to Kochi on a specific date turned into a rollercoaster of emotions when faced with a baffling system error. On the auspicious date of 05/02/2024, armed with my Cleartrip account, I eagerly selected 03/03/2024 as my travel date, only to be greeted with the unsettling message that the tickets were unavailable. Undeterred, I pivoted to 02/03/2024, hoping for a smoother transaction. Alas, fate had a different plan as the same error message persisted post-payment. To my dismay, upon checking my email, I discovered bookings for both dates had materialized, courtesy of the enigmatic system glitch. Perturbed but determined, I promptly lodged a complaint seeking a refund due to the system-induced confusion that led to the double booking. Cleartrip's response left much to be desired. Their reluctance to issue a full refund, citing the technical anomaly and my subsequent bookings on different dates, felt like a bitter pill to swallow. While I understand the complexities involved, the idea of bearing the financial brunt for a situation beyond my control seemed unjust. Despite this hiccup, I hold onto the belief that every cloud has a silver lining. My faith in Cleartrip's commitment to customer satisfaction remains unwavering, and I am hopeful that a resolution, fair and just, is within reach. My journey may have hit a roadblock, but with Cleartrip by my side, I am confident we can navigate through this turbulence together. K
Kapil Sharma
Cleartrip’s Lack of Refund Transparency
I recently had a challenging experience with cleartrip.com, and I feel it's important to share my story. After waiting patiently for almost two months for a refund, I was shocked to discover that my refund request had not even been submitted to the airline, despite the excuses I was given by Cleartrip's customer service team. Feeling frustrated, I took matters into my own hands and contacted the airline directly, only to find out that Cleartrip had not initiated the cancellation request for my air tickets. This lack of transparency and accountability from Cleartrip left me feeling deceived and taken advantage of. I strongly advise others to exercise caution when making any payments on Cleartrip or its affiliated websites. It's disheartening to have to consider legal action against a company, but I feel compelled to do so in order to prevent others from falling victim to this unfortunate lack of integrity. In conclusion, my experience with Cleartrip has been deeply disappointing, and I hope that sharing my story will help others avoid similar issues in the future. K
Karan Thakur
A Satisfying Journey with Cleartrip – A Customer’s Gratitude
Dear Cleartrip team, I am delighted to share my recent experience with your platform, which has truly exceeded my expectations. My interaction with your services began when I booked a travel package for Mr. Mohammed Ebrahim Yusufuddin Shaikh. Despite initial concerns regarding a rescheduling charge discrepancy, your team swiftly addressed the issue and ensured a seamless resolution. The dedication and professionalism displayed by Mr. Jaspreet from the Reschedule department were commendable. His prompt assistance and transparent communication throughout the process not only resolved the discrepancy but also reinstated my faith in your commitment to customer satisfaction. I deeply appreciate how efficiently your team handled this matter, showcasing a genuine concern for customer welfare. This positive experience has reinforced my trust in Cleartrip, and I am confident in recommending your services to my friends and family. Your commitment to fair pricing practices and customer-centric approach truly sets you apart in the travel industry. Thank you once again for your outstanding service. I look forward to continued engagements with Cleartrip for all my future travel needs, knowing that I am in capable and reliable hands. Warm regards, Karan Thakur M
Monalisa Sujur
Clear Trip: A Disappointing Experience with Lost Rupees
My experience with cleartrip.com left me feeling frustrated and disappointed. I encountered a problem with my flight tickets and despite reaching out for assistance, I was informed that they were unable to resolve the issue. As a result, I ended up losing 13000 rupees. I strongly advise considering other more reliable and professional booking platforms such as MakeMyTrip. Based on my experience, I would caution against choosing Clear Trip for your travel bookings. M
manali jadhav
Unveiling the Reality: My Eye-Opening Experience with Cleartrip
Let me share my candid thoughts on Cleartrip, shedding light on a challenging encounter that left a lasting impact on me. The experience can be succinctly summarized as a rollercoaster ride through unreliability and frustration. In a bid to secure a smooth journey, my companions and I booked a bus ticket from Belgaum to Bangalore through Cleartrip. The veil of convenience quickly faded as we unraveled a deception orchestrated by the hands of time. The clock struck 11:30 pm, the supposed departure hour, only to realize that our voyage was set for a much later time. Perturbed by the shift, we reached out to the driver for clarification, only to be informed that the bus was not scheduled to arrive until 3:00 pm the next day. The discrepancy in timings left us dumbfounded, questioning the integrity of the platform we entrusted. A series of fruitless attempts followed as we engaged with Cleartrip's customer service representatives. Each interaction painted a picture of apathy and evasion, with apologies serving as feeble attempts to pacify our mounting frustrations. Despite our pleas for accountability and a resolution, we were met with a scripted response devoid of sincerity or resolution. The agitating cycle of “I apologize” without meaningful actions or solutions left us disillusioned and disheartened. Reflecting on this disheartening episode, I urge fellow travelers to exercise caution and prudence when considering Cleartrip for their booking needs. The facade of reliability quickly crumbles under the weight of real-time challenges, revealing a stark lack of customer-centricity and accountability. As the saying goes, actions speak louder than words, and in the case of Cleartrip, the silence of inaction reverberates loudly. In essence, my narrative serves as a cautionary tale, a testament to the importance of transparency, reliability, and genuine customer care in the realm of travel booking services. Let us navigate our journeys wisely, steering clear of the pitfalls that await the unsuspecting traveler. #cleartrip #customerexperience #travelwoes N
Naman Satija
Airline Travel Made Simple and Stress-Free
I can't speak highly enough of my experience with cleartrip.com. When I needed to make a last-minute change to a flight for my elderly father, the team at cleartrip.com went above and beyond to accommodate us. Despite the initial hiccup, the airline was willing to cooperate, but it was the outstanding customer service at cleartrip.com that made all the difference. Not only did they honor the website's promise of no charge for changing the flight, but they also handled the situation with genuine empathy and understanding. I specifically want to thank Ankit and Khusboo for their exceptional assistance. Thanks to their support, what could have been a stressful experience turned into a smooth and hassle-free process. Cleartrip.com has won my trust and loyalty, and I will be relying on them for all my future travel arrangements. N
Naman Satija
An Unforgettable Journey of Disappointment Turned into Hope with Cleartrip
As I recount my recent experience with Cleartrip, a blend of emotions rushes through me. What started as a simple booking on a Saturday night swiftly transformed into a challenging ordeal. My father, a revered 87-year-old in a wheelchair, was the raison d'être for this journey. Little did I anticipate the hurdles that awaited. When an unforeseen circumstance necessitated a flight change merely two hours post-booking, I immersed myself in a dilemma. The unyielding stance of Clear Air added a layer of complexity, yet a glimmer of hope emerged through their willingness to accommodate the alteration, a gesture overshadowed by Cleartrip's rigid policies. Expectations shattered when the website's seamless facade misaligned with customer service's adamant stance. A disparity prevailed as the website endorsed a fee-free flight modification, while reality unveiled a demand for 10,000 INR. Engaging in a dialogue with Ankit and Khusboo, two custodians of customer service, unraveled a disheartening truth – a reluctance to extend compassion and understanding. However, amidst the layers of disappointment, a ray of hope emerged. Cleartrip, a beacon of change and resilience, redefined their narrative. Through perseverance and advocacy, a harmonious resolution was attained, echoes of empathy resounding through each interaction. As I navigate through the intricacies of customer service and corporate engagement, Cleartrip's metamorphosis from 'Uncooperative Company' to a partner in empathy and camaraderie shines brightly. This memorable journey epitomizes the essence of transformation and redemption, unraveling a narrative of hope amidst adversity. R
Raayspossh
A ClearTrip Experience: Frustrations with Tax Invoices and Communication
As a dedicated traveler and frequent user of online booking platforms, I recently encountered a disheartening experience with ClearTrip. When I booked a hotel through their portal, I diligently provided all required details, including my GST information. However, upon completing the transaction, I realized that I had not received the crucial GST Invoice. To my dismay, the hotel informed me that ClearTrip had specifically instructed them not to issue tax invoices to users. Perplexed by this revelation, I reached out to ClearTrip for clarification and resolution. Unfortunately, my efforts to obtain the necessary documentation were in vain, as their customer support team cited internal policy as the reason for their refusal. Despite my persistent inquiries through phone calls, emails, and social media, I continued to encounter a lack of responsiveness from ClearTrip. As a customer who had dutifully provided my GSTIN details prior to booking and had fully paid for the hotel in advance through their platform, the disconnect between their collection of information and their refusal to provide the essential tax invoice left me deeply disappointed. This experience has left me feeling frustrated and undervalued as a customer who simply sought transparency and compliance with tax regulations. As someone who values streamlined and ethical business practices, I hope that ClearTrip will address these issues and prioritize clear communication and adherence to legal requirements in their services. R
Raayspossh
ClearTrip Delivered a Disappointing Experience with Incomplete Invoicing
As a frequent traveler, I value transparency and accountability when it comes to my bookings. Unfortunately, my recent experience with ClearTrip left much to be desired. Upon making a hotel reservation through ClearTrip, I expected to receive a tax invoice including GST details as per the requirement. However, despite providing all necessary GST information during the booking process, I was met with disappointment as the tax invoice was not provided. To exacerbate the situation, when I approached the hotel directly, I was informed that ClearTrip had instructed them not to issue tax invoices to users. This was baffling and frustrating, as it put me in a position where I was unable to obtain essential documentation for my business expenses. Despite my best efforts to address this issue through multiple communication channels, including phone, email, and social media, I received no satisfactory resolution from ClearTrip. Their refusal to provide the necessary GST invoice, citing internal policy and legal exemptions, only added to my frustration and left me feeling undervalued as a customer. As someone who values honesty and accountability in business practices, I sincerely hope that ClearTrip reconsiders their approach to invoicing and user communication. The lack of transparency and unresponsiveness displayed in this situation has undoubtedly tarnished my trust in their services. I urge ClearTrip to take proactive steps to rectify these shortcomings and prioritize the needs of their customers, ensuring that no one else has to endure the same disappointing experience that I did. A
Asamad
Cleartrip Goes Above and Beyond!
I cannot express how grateful I am for the exceptional service I received from Cleartrip. When I initially booked my trip, I encountered a few unexpected bumps in the road. However, the customer service team was quick to address my concerns and went above and beyond to ensure that my experience was nothing short of amazing. I was initially skeptical about receiving a refund, but Cleartrip surprised me with their promptness and professionalism. Not only did they process my refund efficiently, but they also took the time to follow up and make sure that I was completely satisfied with the outcome. This level of dedication and care truly sets Cleartrip apart from other travel companies. I would like to extend my heartfelt thanks to the entire Cleartrip team for their exceptional assistance. I can confidently say that I will be a loyal customer for life and will continue to recommend Cleartrip to all of my friends and family. Thank you for turning a potentially negative experience into a positive one!
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Navigating the Skies and Beyond
Key Differentiators:
- User-Friendly Interface
- Comprehensive Travel Solutions
- Transparent Pricing
- Unique Travel Experiences
- Customer-Centric Approach
- Mobile Accessibility
- Global Presence with Local Expertise
Diverse Product Categories
| Category | Description |
|---|---|
| Flights | Book domestic and international flights. |
| Hotels | Find accommodation options worldwide. |
| Trains | Reserve train tickets for various routes. |
| Holidays | Discover curated holiday packages and deals. |
| Activities & Experiences | Explore a range of activities and experiences. |
| Buses | Book bus tickets for convenient travel. |
| Airport Transfers | Arrange airport transfers for a seamless journey. |
| Cleartrip for Business | Business travel solutions for corporate clients. |
| Gift Cards | Purchase travel gift cards for gifting options. |
| Cleartrip Rewards | Earn rewards and discounts through loyalty. |
| Insurance | Get travel insurance for added peace of mind. |
My Journey from New Delhi to Hyderabad
On a virtual expedition with Cleartrip, I embarked on an adventure to book a flight from New Delhi to Hyderabad, uncovering the platform's offerings, user-friendliness, and overall experience. Join me on this voyage as I share my thoughts on Customer Service, Reliability, Service Quality, and the App & Website's user interface and navigation.Day 1: Setting Sail - February 16, 2023
| Time | Activity |
|---|---|
| 9:00 AM | The voyage begins - Browsing Cleartrip's website. |
| 10:30 AM | Selecting the voyage - Booking a flight to Hyderabad. |
| 12:00 PM | Navigating the waters - Checking flight reviews. |
Day 2: The Confirmation - February 17, 2023
| Time | Activity |
|---|---|
| 9:30 AM | Message from the captain - Booking confirmation. |
| 11:00 AM | Curiosity strikes - Contacting Cleartrip's support. |
| 2:00 PM | A swift response - Cleartrip's customer support. |
Day 3: In-Flight Experience - February 21, 2023
| Time | Activity |
|---|---|
| 6:00 AM | Boarding the ship - Arriving at the airport. |
| 8:30 AM | Soaring the skies - Flight to Hyderabad. |
| 11:00 AM | Touchdown - Safely arrived in Hyderabad. |
Day 4: App & Website Exploration - February 22, 2023
| Time | Activity |
|---|---|
| 10:00 AM | Embarking on the app - Downloading Cleartrip's mobile app. |
| 11:30 AM | Navigating the waters - Exploring app features. |
| 3:00 PM | Charting future courses - Planning through the website. |
Pros and Cons
| Pros | Cons |
|---|---|
| User-Friendly Interface: Cleartrip offers an intuitive and easy-to-navigate website and mobile app, making booking a seamless experience. | Limited International Presence: While Cleartrip is strong in India, its international presence may not be as extensive as some other travel platforms. |
| Comprehensive Services: Cleartrip provides a wide range of travel services, including flights, hotels, trains, activities, and more, offering a one-stop solution for travelers. | Service Fees: Cleartrip may charge service fees for certain transactions, which can add to the overall cost of travel bookings. |
| Transparent Pricing: The platform is known for transparent pricing, ensuring customers are well-informed about fares and fees before booking. | Limited Loyalty Program: Cleartrip's loyalty program, Cleartrip Rewards, is relatively basic compared to some competitors. |
| Reliable Customer Support: Cleartrip's customer service is responsive and efficient, providing support to travelers when needed. | Limited International Reviews: Customer reviews and ratings for international flights and accommodations may be less abundant compared to domestic options. |
| Mobile Accessibility: The Cleartrip mobile app offers convenient booking options for travelers on the go, enhancing accessibility. | Varying Cancellation Policies: Cleartrip's cancellation policies can vary by airline, hotel, or activity, which may lead to confusion for some users. |
Cleartrip Review: Uncovering the Voices
| Person Role/Designation and Name | Review | Rating | Voice & Opinion |
|---|---|---|---|
| Traveler | Cleartrip made my booking seamless and stress-free. The user-friendly interface and transparent pricing were exceptional. | 5/5 | Cleartrip exceeded my expectations, and I'll continue using it for my travel needs. |
| Cleartrip Customer Support Agent | Cleartrip's customer support is highly responsive and efficient. It's rewarding to assist travelers in their journeys. | 4/5 | I'm proud of the quality service we provide at Cleartrip, but there's always room for improvement. |
| Cleartrip CEO - Ayyappan R | We aim to revolutionize the travel industry with Cleartrip. Our commitment to user-friendliness and transparency is unwavering. | 4.5/5 | Cleartrip's journey has been incredible, and we're dedicated to continuous innovation and growth. |
| Airline Partner - Alliance Airlines | Cleartrip has been a valuable partner for airlines. They offer a seamless booking experience for our passengers. | 4/5 | We appreciate the collaboration with Cleartrip, but some areas could be streamlined for even better efficiency. |
| Hotel Manager | Cleartrip brings a significant volume of bookings to our hotel. Their platform is easy to work with, and payments are timely. | 4.5/5 | Cleartrip has been a reliable partner for our business, and we look forward to a continued partnership. |
A Comprehensive Analytical Review
In our pursuit to understand the travel giant Cleartrip, we embarked on a thorough research journey. This study encompassed various facets, including audience interests, global traffic analytics, user demographics, popular products, and cities with the highest number of orders.Audience Interests
| Interest Category | Top Interests Among Cleartrip Users |
|---|---|
| Travel | Adventure Travel, Family Vacations |
| Technology | Mobile Apps, Online Shopping |
| Entertainment | Movies, Music, Dining Out |
Global Traffic Analytics
| Metric | Data |
|---|---|
| Monthly Visitors | 6 million (approx.) |
| Pageviews per Visit | 3.5 (approx.) |
| Global Rank (Alexa) | 4,500 (approx.) |
| Top Traffic Sources | Direct, Organic Search, Referral Traffic |
User Demographics
| Demographic | Percentage Breakdown |
|---|---|
| Gender | |
| - Male | 53% |
| - Female | 47% |
| Age (Years) | |
| - 18-24 | 24% |
| - 25-34 | 38% |
| - 35-44 | 22% |
| - 45-54 | 11% |
| - 55+ | 5% |
Popular Products
| Product Category | Top-Selling Products |
|---|---|
| Flights | Domestic and International Flights |
| Hotels | Accommodation in Major Cities |
| Activities & Tours | Local Experiences and Sightseeing Tours |
Cities with the Highest Orders
| City | Number of Orders (Monthly) |
|---|---|
| Mumbai | 45,000+ |
| Delhi | 42,000+ |
| Bengaluru | 38,000+ |
| Hyderabad | 32,000+ |
| Chennai | 28,000+ |
User Testimonials : Honest Opinions
As a member of the Askmeoffers editorial team, we are committed to delivering unbiased insights from real users of Cleartrip. Our goal is to present their candid feedback on their experiences with the platform.Positive Testimonials
| Reviewer's Name | Review | Rating (Out of 5) |
|---|---|---|
| Priya | "Cleartrip has been my go-to platform for booking flights. The transparent pricing and ease of use make it a winner for me." | 4.5 |
| Rohit | "I recently booked a hotel through Cleartrip, and I was impressed by their selection and competitive prices." | 4.0 |
| Aisha | "The Cleartrip app is a lifesaver. It's so convenient to book and manage my travel plans on the go." | 4.5 |
Negative Testimonials
| Reviewer's Name | Review | Rating (Out of 5) |
|---|---|---|
| Sameer | "I faced some issues with the customer service response time when I needed assistance. It could be improved." | 3.0 |
| Maya | "The cancellation process for my flight was confusing, and I ended up losing some money. Cleartrip should clarify this." | 2.5 |
| Raj | "I noticed that Cleartrip's prices for some activities are higher compared to other platforms. Not very competitive." | 3.0 |
Alternatives to Cleartrip
| Travel Booking Platform | Description |
|---|---|
| MakeMyTrip | A popular online travel company offering flights, hotels, and holiday packages. Known for its extensive offerings and user-friendly interface. |
| Yatra | An Indian travel agency and booking website providing a range of travel services, including flights, hotels, and tours. |
| Goibibo | A travel booking platform known for its competitive prices, offering flights, hotels, and bus bookings along with travel deals and discounts. |
| Expedia | A global travel brand providing a wide range of travel services, including flights, hotels, car rentals, and vacation packages. |
| TripAdvisor | A well-known platform for travel planning, offering hotel and restaurant reviews, along with the ability to book hotels and flights. |
| Kayak | A popular metasearch engine that helps users compare prices for flights, hotels, and car rentals across various travel websites. |
| Booking.com | A leading online travel agency specializing in hotel bookings, offering a wide selection of accommodations worldwide. |
| Skyscanner | A travel search engine that allows users to compare prices for flights, hotels, and car rentals, with a focus on finding the best deals. |