Users Voice for Cleartrip

88% users rated Terrible
0% users rated Poor
0% users rated Average
1% users rated Very Good
11% users rated Excellent
Pie Chart Review Representation for Cleartrip
Cleartrip Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Mar 2019

Last updated by on 07 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 1 4.4 4.8 4.1 1.2 4.8
Oct 2022 1 4.6 4.2 3.9 1.3 4.3
Nov 2022 1 4.2 3.9 4.1 1.4 2.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1.1 3.6 3.1 3 1.4 1.7
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Detailed Cleartrip Review by

Introduction:

Cleartrip.com is an online travel booking company that allows users to book flights, hotels, and tourist activities. The company was founded in 2006 and has since then become one of the most popular travel booking sites. The company's mission is to make travel simple by providing customers with the best travel experience possible.

Pros:

Cleartrip.com is known for its user-friendly interface that makes booking travel easy. The website is easy to navigate and offers a variety of travel options. Customers can enjoy a hassle-free booking process, which can be done quickly on the website or through the mobile app.

Cons:

One of the downsides of Cleartrip.com is the pricing. The website's pricing is not always competitive, and customers may be able to find better deals elsewhere. Additionally, the website does not offer a loyalty program, which can be a disadvantage for frequent travelers looking to accumulate rewards.

User Experience:

Cleartrip.com offers a seamless booking experience for its customers. The website is well-designed, and the booking process is simple and straightforward. The mobile app also offers similar functionality, making it easy to plan a trip on the go.

Pricing and Value for Money:

Cleartrip.com's pricing can be a little higher than some of its competitors. However, the website offers a price match guarantee, which ensures that customers get the best deal. The company also offers a variety of payment options, making it easier for customers to pay for their bookings.

Alternatives:

Some alternatives to Cleartrip.com include Expedia, Booking.com, and Traveloka. These websites offer similar services and pricing, but each has its unique features and advantages.

Customer Service:

Cleartrip.com offers excellent customer service. The website offers a 24/7 customer service center that customers can contact for any issues or questions they may have. The company also offers a social media presence through which customers can get in touch with the company.

Product Quality and Selection:

Cleartrip.com offers a wide selection of flights, hotels, and tourist activities. The website has partnerships with top airlines and hotels around the world, ensuring that customers have access to the best travel options.

Website Usability:

The Cleartrip.com website is well-designed and easy to navigate. The website is optimized to provide customers with a seamless booking experience, and it is easy to find the necessary information.

Returns and Exchanges:

Cleartrip.com offers a no-fee cancellation policy for flights and hotels. However, the cancellation must be made within a specific time frame to avoid any penalties. The company also offers a refund policy, which means that customers can get their money back if they are unsatisfied with the service.

Promotions and Discounts:

Cleartrip.com offers various promotions and discounts throughout the year. The website also offers a newsletter subscription that keeps customers updated on any deals or promotions available.

Reputation:

Cleartrip.com has an excellent reputation in the travel industry. The website is known for its user-friendly interface, excellent customer service, and broad selection of travel options.

Payment Options:

Cleartrip.com offers a variety of payment options, including credit cards, debit cards, and net banking. The company also offers a mobile wallet option, where customers can store their payment information and pay with ease.

Loyalty Programs:

Cleartrip.com does not offer a loyalty program at this time. However, the company does offer promotions and discounts, making it easier for customers to save money on their bookings.

Customer Reviews:

Cleartrip.com has a variety of customer reviews available on its website. These reviews provide valuable feedback on the quality of service provided by the company, allowing potential customers to make a more informed decision.

Community Involvement:

Cleartrip.com has been involved in various community projects and initiatives. The company has partnered with the Akshaya Patra Foundation, which provides meals to children in need, and has also been involved in various sustainability efforts.

Shipping and Costs:

Cleartrip.com does not offer shipping options, as it is an online travel booking company. Any costs associated with bookings will be clearly displayed during the booking process.

Conclusion:

Cleartrip.com is a user-friendly travel booking website that offers a wide selection of travel options. The company provides excellent customer service and promotions, making it easier for customers to save money on their bookings. While the pricing may not always be competitive, Cleartrip.com is a reliable option for anyone looking to book their travel.

Cleartrip Recent User Reviews

User Rating

5 stars

17

1 stars

137

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Reviewer Name: Abdallah Abu Azeh

Review Submission Date: 2022-12-06

Review Title: My advise dont deal with this company…
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Review Description: My advise dont deal with this company its fake my contact number 00971508905119 , if any body want to share my experience just call me i lose more than 1000 AED with them and there is no ezcancel must be ezstole

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Reviewer Name: Moiz

Review Submission Date: 2022-12-03

Review Title: absolutely s**t or i should say no service…
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Review Description: absolutely s**t or i should say no customer service...keep you waiting for long holds on the phone and in that time the seats are gone / the fares are increased...the agents are ****** and they keep speaking like a robot and dont understand the situation

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Reviewer Name: Sbr Mhd

Review Submission Date: 2022-11-28

Review Title: Very sad experience
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Review Description: Very sad experience. To get refund I had make calls many times. My refund amount was 216 AED and I spent morthen 50 AED to make call.

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Reviewer Name: Mohd Owez

Review Submission Date: 2022-11-25

Review Title: I cannot track my bookings at all
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Review Description: I cannot track my bookings at all, I can't find any details of my booing on the site can't even cancel it, and also you charged me 200aed extra than other third-party apps, and the Cashback you gave I couldn't find it anywhere how does that help me anyways, pathetic service this is my first and last try to use Cleartrip to book my tickets

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Reviewer Name: Maria

Review Submission Date: 2022-11-20

Review Title: Worse customer service and a scam!
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Review Description: Worse customer service. Worse mistake i have ever made by using Cleartrip. Do not use this application no one will help you when it comes to emergency. Even the customer service do not know what they are doing. Pathetic service!!!!!

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Reviewer Name: Juhi Gundavda

Review Submission Date: 2022-11-14

Review Title: I had to urgently book a stay which i…
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Review Description: I had to urgently book a stay which i then had to cancel within 15minutes. But they do not let you canel once you have paid. So you pay for a service that you never used and don't even get a partial refund because it's in their "policy". Very unfriendly site. You are tempted to book because it "appears" cheaper but it's not worth the risk. Don't book with them

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Reviewer Name: CB

Review Submission Date: 2022-11-13

Review Title: NO LUGGAGE ALLOWANCE?!? YOU ARE KIDDING ME!
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Review Description: Who sells a return flight ticket with 30kg luggage in one direction but 0kg luggage allowance upon return? Cleartrip, that's who!! This is now the second time this happened and the LAST time. I no longer see the need to use this booking platform as it has only proven to be extremely problematic, and the call center is useless.

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Reviewer Name: Akshay Kshirsagar

Review Submission Date: 2022-10-30

Review Title: Pathetic Experience ??
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Review Description: Heard a very bad experience of a colleague of mine who has done advanced booking for international tour in Dubai , Abu Dhabi.The Clear trip guys did not give internal booking to the selected hotel and guest was left clueless. Furthermore, at night 11:30 pm, ClearTrip asked guest to book other hotel, shamelessly. How poor !Such a pathetic service and horrifying experience

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Reviewer Name: munna madeena

Review Submission Date: 2022-10-29

Review Title: this very disappointed with there… services..
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Review Description: this very disappointed with there services.i booked a ticket doh to hyd.unfortunately i have to change my date of journeyso, i called several times no proper answer..finally i make cancel my booking.let see how much percent there take charges from booking. how much there will retain ?

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Reviewer Name: Harica reddy

Review Submission Date: 2022-10-15

Review Title: Should remove the term “CUSTOMER SERVICE”when there is no support whatsoever.
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Review Description: The worst customer service.They dont even know how to check refund amounts, how to cancel or reschedule.I dunno to whom they are giving jobs in the customer service, maybe some roadside jobless people who dunno a thing to do..I was never more disappointed in cleartrip booking.Thanks for all your “ RIDICULOUS CUSTOMER SERVICE SUPPORT”