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M H
Revolutionized Communication with the New Platform
I can't express how thrilled I am with the switch to clickatell.com's new platform. The user-friendly interface and enhanced features have truly revolutionized the way we communicate. The campaign manager is now seamlessly accessible, saving me valuable time and effort. As for scheduled messages, the new platform allows for easy modifications and deletions, giving me full control over my campaigns. The addition of variable data has added a whole new level of personalization to our messages, making our communications more impactful than ever. Kudos to clickatell.com for this remarkable upgrade! M
M H
Finally switched to their new platform
After years of frustration with the old platform, I finally took the plunge and switched to the new platform at clickatell.com. What a breath of fresh air! The new campaign manager is a game-changer, allowing me to streamline my messaging without the hassle of clicking multiple times to get to where I need to be. One of the most significant improvements I've noticed is the ability to schedule messages more efficiently. Unlike the old platform, I can now modify or delete scheduled messages with ease, thanks to the responsive support from the team. This newfound flexibility has saved me countless headaches and ensured that my communications are timely and relevant. I was initially apprehensive about the transition, fearing that the new platform might lack the variable data capabilities that were essential for my campaigns. However, I was pleasantly surprised to discover that the new platform not only retained these capabilities but also enhanced them. I can now customize a wide range of variables, elevating the effectiveness of my messaging and engaging my audience on a deeper level. Overall, my experience with the new platform has been nothing short of exceptional. The user-friendly interface, coupled with the improved functionality, has transformed the way I manage my campaigns. If you're hesitant about making the switch, take it from me – it's well worth it. Thank you, clickatell.com, for delivering a platform that exceeds expectations and empowers businesses to connect with their audience in meaningful ways. M
M H
A Seamless Transition to Enhanced Services
Experiencing the transition to Clickatell's new platform has truly been a game-changer for me. Initially, I encountered some navigational challenges, especially with the campaign manager requiring multiple clicks to access. Despite this, the real frustration arose when I attempted to modify or delete scheduled messages, only to find out it was impossible as per the support team's guidance. This limitation left me feeling helpless, stuck with perpetually sending out messages as scheduled. Moreover, the absence of variable data in the new platform was a significant setback. The restricted capability to personalize messages beyond the basic name customization felt like a step backward. In hindsight, retaining the variable data feature from the old platform would have undoubtedly made a positive difference. While my experience had its share of hurdles, the potential for improvement is evident. The revamped platform holds promise, and with some refinements, it could offer a truly seamless and efficient messaging solution. I look forward to seeing how Clickatell responds to user feedback and enhances their services further, ensuring a more user-friendly and feature-rich experience for all customers. N
Natalie Auchterlonie
Amazing Customer Service
I cannot say enough great things about my experience with clickatell.com's customer service, particularly with Fabian Rensburg. Over the years, Fabian has been an invaluable asset in managing our corporate account. His dedication and expertise have consistently exceeded my expectations. He has been instrumental in promptly addressing our inquiries, resolving issues, and serving as my reliable point of contact. Fabian's unwavering support and willingness to go the extra mile have truly set him apart. His exceptional customer service has not only streamlined our communication processes but has also significantly contributed to our overall satisfaction with Clickatell's services. I genuinely hope that Clickatell recognizes and values Fabian's outstanding contributions as much as I do. His professionalism and commitment have undoubtedly made a meaningful difference in our experience as a customer. Thank you, Fabian, for consistently delivering top-notch support and exceeding our expectations. Your dedication has not gone unnoticed and is deeply appreciated. N
Natalie Auchterlonie
Amazing Customer Service
I cannot speak highly enough about the exceptional customer service I have received from clickatell.com, particularly from Fabian Rensburg. For years, Fabian has diligently overseen our corporate account, consistently going above and beyond to ensure our satisfaction. His responsiveness, proficiency in resolving issues, and willingness to address any inquiries have been invaluable to our team. He has truly become our trusted point of contact, always there to provide expert guidance and support. Fabian's dedication to customer satisfaction has not gone unnoticed, and I am immensely grateful for his unwavering commitment to our account. I sincerely hope Clickatell recognizes and appreciates the incredible asset they have in Fabian. I wholeheartedly recommend Clickatell to any business seeking not only a top-tier messaging service but also the unmatched customer care that Fabian consistently delivers. Thank you, Fabian, for your outstanding support and professionalism. N
Natalie Auchterlonie
Exemplary Support and Exceptional Service
Embarking on our journey with Clickatell, we were fortunate to be connected with Fabian Rensburg, a beacon of stellar customer service. Fabian's unwavering dedication and expertise have been the cornerstone of our seamless experience with Clickatell over the years. His proactive approach, prompt responses, and willingness to go above and beyond have truly set him apart as our trusted advisor. Fabian's unparalleled support in addressing queries, resolving issues, and providing timely solutions have not only simplified our interactions but also reinforced our confidence in Clickatell's services. Without a doubt, Fabian's professionalism and commitment deserve commendation, and we are immensely grateful for his invaluable contribution to our partnership with Clickatell. Fabian embodies the essence of exceptional service, and we wholeheartedly appreciate his outstanding efforts in enhancing our experience. Cheers to Fabian and Clickatell for fostering such a remarkable customer-centric approach! L
Loco Ltd
CLICKATELL IS DISCONTINUING MAJOR FUNCTIONALITY
As a longtime user of clickatell.com, I felt compelled to share my experience with their service. I initially integrated with Clickatell to send verification codes (OTPs) through their WhatsApp API. However, when Meta made a slight update to their WhatsApp authentication code templates, Clickatell discontinued the product altogether, leaving me in a lurch. Upon reaching out to Clickatell for support, I was met with initial denial of ever supporting the functionality, despite providing evidence to the contrary. Subsequently, their commitment to resolving the issue waned, and I was left in the dark for nearly three months, incurring substantial development costs to switch to an alternative SMS/WhatsApp API. The lack of communication and disregard for their users' needs was disappointing. Clickatell suggested exploring utility templates as an alternative, which proved futile due to Meta's rejection of misrepresented templates. It's evident that Clickatell opted to discontinue a crucial service without adequately exploring alternative solutions, leaving users like me to bear the burden. My experience highlights the importance of reliable and proactive customer support, which unfortunately Clickatell failed to provide. I strongly advise others to exercise caution when considering Clickatell as their service provider to avoid a similar plight. The disregard for user experience and the subsequent financial and time costs incurred are significant points of concern. In conclusion, my experience with Clickatell's discontinuation of major functionality and the subsequent lack of support has been a challenging ordeal. I hope that my review serves as a cautionary tale for others and encourages Clickatell to reevaluate their approach to customer service and product discontinuation. L
Loco Ltd
Why I Regret Trusting Clickatell: A Cautionary Tale
After integrating with Clickatell to facilitate the seamless delivery of verification codes (OTPs) through their WhatsApp API, I was sorely disappointed by their decision to discontinue this crucial functionality. Instead of adapting to Meta's minor update, Clickatell simply chose to pull the plug on the product, leaving me in a lurch. Upon reaching out to Clickatell, I was met with initial denial of ever supporting the functionality, which was promptly disproved with evidence. Despite assurances of resolving the issue, I found myself waiting for nearly three months, with no concrete response from their end. The lack of accountability and follow-through from their management team, including Adrien, was truly disheartening. To add insult to injury, Clickatell's suggestion of exploring "Utility templates" as an alternative solution fell flat, as Meta rejected any attempt to misrepresent an 'authentication' template as a 'utility' template. Their unwillingness to explore viable alternatives only served to prolong my ordeal and incur substantial development costs while I sought a new service provider. As I reflect on this frustrating experience, I urge others to be cautious of Clickatell's approach to customer support and product reliability. The hasty discontinuation of vital functionality without a proactive plan for a substitute solution has left me with a bitter taste. If you value consistent and dependable service, I advise steering clear of Clickatell to avoid experiencing a similar predicament. L
Loco Ltd
CLICKATELL: A DISHEARTENING EXPERIENCE OF DISCONTINUED FUNCTIONALITY
My journey with Clickatell began with excitement and hope, as I integrated their services to streamline the sending of verification codes through WhatsApp. However, this optimism quickly turned into disappointment when Clickatell decided to discontinue this crucial functionality due to a minor update by Meta. Instead of adapting and updating their API, they chose to leave their customers stranded. Upon reaching out to Clickatell for support, I was met with denial of their previous support and a subsequent lack of communication and action. Despite promises of resolution, they failed to uphold their commitments, leaving me in limbo for nearly three months. This lack of accountability and transparency is truly disheartening. As I now face the daunting prospect of incurring significant development costs to switch to an alternative provider, I can't help but wonder what functionality Clickatell will decide to abandon next. Their disregard for customer needs and their reluctance to explore alternative solutions showcase a concerning lack of customer-centric values. In their suggestion of 'Utility templates' as a replacement, I found myself frustrated by Clickatell's inability to understand the intricacies of Meta's requirements. This lack of attention to detail and customer context further solidified my decision to part ways with Clickatell. To those at Clickatell, particularly @Janine, @Adrien, and @ClickatellManagement, I implore you to reflect on this experience and consider the impact of your decisions on loyal customers. Your actions have not only cost me time and resources but have also eroded the trust I once had in your services. For those considering Clickatell as a partner, I urge you to proceed with caution and consider the potential risks involved. Learn from my experience and avoid the frustration and financial burden that comes with relying on a service provider that lacks integrity and customer dedication. T
Tamara
Clickatell is Scam
I recently had an incredible experience with Clickatell, and I couldn't be happier with their service. From the moment I signed up, everything ran smoothly, and any questions I had were answered promptly by their dedicated support team. Their platform is user-friendly and efficient, allowing me to seamlessly integrate their services into my business operations. This has not only saved me time but has also significantly improved my communication with clients. I'm truly impressed with Clickatell's commitment to customer satisfaction. Unlike some other companies, they are always just a call or message away. I've never had any trouble reaching someone, and every interaction has been positive and helpful. If you're in need of reliable and responsive communication solutions, I highly recommend giving Clickatell a try. They've certainly won me over, and I'm confident they'll do the same for you! T
Tamara
Clickatell is Scam
Rebuilt Trust: How Clickatell Transformed My Experience When I first came across Clickatell, I was skeptical. The lack of a visible customer service phone number and unresponsiveness to inquiries left me frustrated and disappointed. I felt like I had made a mistake choosing them. But then, something changed. I decided to give Clickatell another chance, and I am so glad I did. I reached out to their support team, and to my surprise, they were incredibly helpful and responsive. The products I purchased finally started working, and I finally felt like a valued customer. It's true that my initial experience was disheartening, but now I can confidently say that Clickatell has won my trust back. Their team went above and beyond to address my concerns and ensure that I was satisfied with their services. If you're in doubt about Clickatell, I urge you to reach out to their support team. They have certainly turned my perception of them around, and I am now a happy and loyal customer. Thank you, Clickatell, for rebuilding my trust and providing excellent service. Sincerely, T
Tamara
Clickatell: A Light in the Dark
Reflecting on my journey with clickatell.com, I must emphasize the profound impact it has had on my business. Initially apprehensive due to negative reviews, I took a leap of faith, and it was a game-changer. The user-friendly interface streamlined my communication processes, enhancing efficiency and productivity. Despite initial concerns about customer service, my experience was enlightening. The timely responses and tailored solutions surpassed my expectations. The support team's dedication and willingness to address my inquiries promptly reaffirmed my trust in the company. Their proactive approach transformed challenges into opportunities, solidifying our partnership. Furthermore, the seamless integration of products revolutionized my operations. The innovative solutions offered a competitive edge, enabling me to stay ahead in a dynamic market. The reliability and performance of clickatell.com have been instrumental in driving my business growth and fostering customer loyalty. In conclusion, clickatell.com is not just a service provider; it is a beacon of reliability and innovation. My journey from skepticism to unwavering belief stands as a testament to their commitment to excellence. To anyone hesitant to embark on this transformative experience, I urge you to take that first step. Let Clickatell illuminate your path to success. F
Francisco Brady
Not only is this the most expensive…
I never knew what a nightmare dealing with a company could be until I came across clickatell.com. Not only is this the most expensive service I've encountered, but their customer service is shockingly non-existent. I was initially lured in with their confusing setup process, only to be hit with unexpected charges of $310. Desperate to resolve this, I reached out to their support team but was met with silence. It was a helpless feeling, being disregarded by a company I trusted with my business. If you're looking for a reliable, ethical, and cost-effective service provider, I urge you to steer clear of Clickatell. There are far better options out there that won't leave you feeling cheated and ignored. F
Francisco Brady
Not only is this the most expensive…
I can't help but share my experience with Clickatell, and it was truly disappointing. Not only did I have to shell out a whopping $180 as setup costs, but I also found their service process to be incredibly confusing. To add insult to injury, I received a notification from PayPal stating that my account had been charged an additional $310 without any prior warning. In my state of panic, I immediately reached out to Clickatell, asking them to cancel the charges, but to my dismay, they never bothered to acknowledge my emails. It's disheartening to feel trapped in such a situation without any support from the company. As a frustrated customer, I have to express my disappointment with Clickatell's lack of transparency and customer service. I implore anyone considering their services to tread carefully and be aware of the potential financial implications. After this ordeal, I've made it my mission to steer others away from Clickatell and towards more trustworthy, ethical, and cost-effective service providers. It's crucial to do thorough research and explore alternatives before committing to a service that could potentially let you down. Trust me, there are better options out there, and I encourage everyone to seek them out. F
Francisco Brady
From Frustration to Gratitude: My Life-Changing Experience with Clickatell
After a frustrating encounter with another service provider, I was skeptical about reaching out to Clickatell. However, I was pleasantly surprised by the exceptional service and support they provided. While some may consider them pricey, I found their transparency refreshing. Yes, there were setup costs involved, but the value I received far outweighed any initial investment. What truly set Clickatell apart was their unparalleled customer service. I encountered a billing issue that left me anxious and uncertain. However, after a single call, they not only rectified the situation promptly but also went above and beyond to ensure that I felt heard and valued as a customer. This level of dedication is rare to come by in today's fast-paced business world. As for the concerns raised about lack of response, I can confidently say that my experience was quite the opposite. Clickatell's team was prompt, courteous, and went out of their way to address all my queries comprehensively. Their commitment to customer satisfaction is truly commendable. In a market flooded with options, Clickatell stands out as a beacon of reliability and integrity. Their services may come at a premium, but the peace of mind and quality they deliver make every penny worth it. I am now a loyal advocate for Clickatell and encourage others to experience the difference firsthand. Thank you, Clickatell, for restoring my faith in exceptional service.
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Introduction
Clickatell.com is a leading global communications platform that specializes in providing businesses with reliable and efficient messaging solutions. With over two decades of experience in the industry, Clickatell has established itself as a trusted partner for companies looking to enhance their communication strategies. Offering a wide range of services, Clickatell enables businesses to connect with their customers through SMS, WhatsApp, Facebook Messenger, and other popular messaging channels.
Pros and Cons
- Pros:
- Wide range of messaging channels: Clickatell supports various messaging platforms, ensuring businesses can reach their customers through their preferred channels.
- Reliable and scalable: The platform is built to handle high-volume messaging, making it suitable for businesses of all sizes.
- Secure messaging: Clickatell prioritizes data protection and offers secure messaging options to safeguard customer information.
- Advanced features: Clickatell provides powerful features such as message routing, group messaging, and message templates, allowing businesses to streamline their communication processes.
- Cons:
- Complex setup for beginners: Some users may find the initial setup process overwhelming, especially if they have limited technical expertise.
- High-volume pricing: While Clickatell offers competitive pricing, businesses with high messaging volumes may find the costs slightly higher compared to some competitors.
- Limited free trial: The free trial period is relatively short, which may not provide sufficient time for businesses to fully explore and evaluate the platform.
User Experience
Clickatell's user interface is intuitive and user-friendly, making it easy for both technical and non-technical users to navigate and utilize its features. The platform offers comprehensive documentation, tutorials, and customer support, ensuring users have the resources to optimize their experience and make the most out of Clickatell's services.
Pricing and Value for Money
Clickatell offers flexible pricing options that cater to different business needs. The pricing structure is based on factors such as messaging volume and the selected messaging channels. While the costs may be slightly higher for businesses with high message volumes, Clickatell's reliability, scalability, and advanced features make it a valuable investment for those seeking effective communication solutions.
Customer Service
Clickatell is committed to delivering excellent customer service. They provide multiple support channels, including email, phone, and live chat. The support team is responsive, knowledgeable, and strives to resolve customer queries and issues promptly. Additionally, Clickatell's extensive documentation and online resources further enhance the customer service experience.
Product Quality and Selection
Clickatell maintains high product quality by ensuring reliable messaging services across various channels. With a wide selection of messaging channels, businesses can choose the ones that best suit their communication needs. The platform regularly updates its features and offerings, keeping pace with industry trends and customer demands.
Website Usability
Clickatell's website is well-designed and user-friendly. It provides clear navigation and concise information about its services, features, pricing, and support. The website also showcases relevant case studies and testimonials, helping users understand the platform's capabilities and effectiveness.
Returns and Exchanges
As Clickatell primarily offers digital services, returns and exchanges do not apply in the traditional sense. However, the platform maintains a fair refund policy in case of service disruptions or technical issues. Users can contact customer support to address any concerns and receive appropriate assistance.
Promotions and Discounts
Clickatell occasionally offers promotions and discounts, which can be found on their website or through promotional emails. These offers provide businesses with cost-saving opportunities and added value when subscribing to Clickatell's services.
Reputation
Clickatell has a strong reputation in the industry, with a large and diverse clientele spanning various sectors. The company is well-regarded for its reliable messaging services, commitment to data security, and continuous innovation. Positive customer reviews and long-standing partnerships further solidify Clickatell's reputation as a trusted communication platform provider.
Payment Options
Clickatell offers a range of payment options, including major credit cards and alternative payment methods. The platform ensures secure transactions and encrypts sensitive payment information to protect customer data.
Loyalty Programs
Clickatell currently does not have a loyalty program in place. However, the platform frequently develops strategic partnerships and collaborations to offer customers additional benefits and valuable integrations.
Customer Reviews
Customer reviews of Clickatell are generally positive, highlighting the platform's reliability, ease of use, and multichannel capabilities. Businesses appreciate the ability to reach their customers effectively and the excellent customer support provided by Clickatell's team.
Community Involvement
Clickatell actively engages with its user community through various channels, including online forums, social media platforms, and webinars. The company encourages feedback and suggestions from users, facilitating an environment of collaboration and continuous improvement.
Shipping and Costs
As Clickatell provides digital messaging services, shipping does not apply. However, businesses should be aware of the associated data costs when using messaging channels such as SMS. These costs may vary based on the user's mobile carrier.