Climbers-shop Reviews

Voted Average (4/5)

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19 Reviews

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TrustScore 4 out of 5

In the Outdoor Clothing and Equipment Shop category

 

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79% users rated Excellent
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R Rob Spicer
TrustScore 5 out of 5 446 days ago

Super speedy

As an avid Scottish winter climber, I've had my fair share of struggles finding reliable gear suppliers. That's until I stumbled upon climbers-shop.com. From the moment I placed my order, I was blown away by the speed of their service. I ordered a new pair of boots on a Friday, and to my surprise, they arrived at my doorstep by 10 am the next day. Their lightning-fast delivery left me with ample time to break in my new boots before my next climbing adventure. The efficiency of climbers-shop.com has truly enhanced my climbing experience. Not only did I receive my order promptly, but the quality of the boots exceeded my expectations. The durability and comfort have made my winter climbs in the Scottish Highlands even more enjoyable and safe. I can't express enough gratitude to climbers-shop.com for their exceptional service. Their speed and reliability have made me a loyal customer, and I would recommend them to any outdoor enthusiast in a heartbeat. Thank you, climbers-shop.com, for elevating my climbing experience with top-notch products and service.
R Rob Spicer
TrustScore 5 out of 5 446 days ago

Unmatched Efficiency: A Climber’s Dream Come True

When I decided to order from climbers-shop.com, I didn't expect such lightning-fast delivery. Placing my order midday on a Friday and receiving my new boots by 10 am on Saturday was truly remarkable - super speedy indeed! The excitement of having new gear for my upcoming Scottish winter climbing adventures was unmatched. Thank you, climbers-shop.com, for your efficiency and making this climber's dream come true! I will be a returning customer for sure!
A Arf
TrustScore 2 out of 5 467 days ago

Exemplary Customer Service, Overcoming Obstacles for a Satisfied Customer

I recently had a unique experience at climbers-shop.com's Ambleside store that I feel compelled to share. I purchased a size M Petzl harness on sale, only to realize it was a size too small within minutes of leaving the store. Despite returning promptly with all packaging intact, I faced resistance from the staff in exchanging the item. Their refusal, citing legal reasons, left me feeling disappointed and out of pocket. However, after thorough research and multiple conversations with the store and Head Office, the issue was resolved, and I finally exchanged the harness for the correct size. The ordeal shed light on the importance of staff training and understanding company policies. It also highlighted the significance of clear signage and proactive customer service. I appreciate the eventual resolution but recognize the need for improvements in the overall customer experience at the store. Kudos to the PPE Manager for reconsidering and agreeing to the exchange, ultimately salvaging my faith in the brand. This experience, although challenging, was a testament to the power of perseverance and effective communication, ultimately leading to a positive outcome. I hope my feedback serves as constructive criticism for the store's enhancement, ensuring seamless experiences for all customers in the future.
A Arf
TrustScore 2 out of 5 467 days ago

Exceptional Exchange Experience at Ambleside: Overcoming a Challenge with Customer Care

I recently visited climbers-shop.com in Ambleside and had a unique experience that tested their customer service. I purchased a size M Petzl harness on sale for £75 and headed back home to try it on, only to realize I needed a size L. Returning to the store with the item in pristine condition within 20 minutes, I encountered a frustrating situation where the staff initially refused to exchange the harness due to what they claimed was a legal restriction. Despite the initial setback, I persevered and delved into the company's returns policy, which clarified that the strict conditions mentioned were primarily for online purchases. Armed with this information, I phoned both the Head Office and the store, eventually securing an exchange after a thorough discussion with the PPE Manager. The willingness of the PPE Manager to reassess the situation and ultimately facilitate the exchange left me impressed. The in-store trial of the size L harness further showcased their commitment to customer satisfaction. However, there were valuable lessons to be learned from this incident, such as the importance of proper staff training, clear understanding of company policies, and prompt escalation to higher management when necessary. In hindsight, this experience highlighted the significance of effective communication and flexibility in resolving customer concerns. Despite the initial resistance, the willingness to listen, adapt, and ultimately fulfill my request underscored a positive outcome. Moving forward, enhancing customer service protocols and ensuring consistent adherence to company policies can further elevate the overall shopping experience for patrons at climbers-shop.com in Ambleside.
M Malcolm Dangerfield
607 days ago

Fantastic experience buying walking boots

As a person with small wide feet, finding comfortable walking boots has always been a struggle for me. However, my experience with climbers-shop.com completely changed that. The lady who assisted us was incredibly knowledgeable and patient, providing valuable advice without any pressure to make a purchase. What truly stood out was the personalized attention we received. We were given the opportunity to try on multiple boots, with the staff offering insightful guidance on what to look for in a perfect fit. This level of care made the entire process smooth and enjoyable. In the end, we found the perfect pair, and I couldn't be happier with my purchase. What's more, I was touched to witness the staff extending their expertise to another customer, even recommending other shops to try for specific needs. Overall, I highly recommend climbers-shop.com for their excellent customer service, extensive range of products, and competitive pricing. This store has truly redefined the boot-buying experience for me, and I will certainly be returning for all my future outdoor gear needs.
M Malcolm Dangerfield
607 days ago

A Truly Exceptional Adventure in Walking Boots Purchase

Embarking on a quest to find the perfect pair of walking boots for my wife, whose small wide feet often posed a challenge, led us to climbers-shop.com. From the moment we entered the store, we were greeted by a knowledgeable and helpful staff member who catered to our specific needs with genuine care and no sense of pressure. What set this experience apart was the immense opportunity provided to us to try on a variety of boots while receiving invaluable advice on what features to look for to ensure the utmost comfort. After much deliberation, we finally found the ideal pair that suited my wife perfectly. In a heartwarming gesture, I overheard another customer being guided to alternative shops to explore, showcasing the selfless dedication of the staff to genuinely assist and support all visitors. I wholeheartedly endorse climbers-shop.com for their impeccable service, diverse selection, and competitive prices. If you seek expert advice, ample choices, and reasonable costs, this is the one-stop destination for an enriching and fulfilling shopping experience.
E Edith
618 days ago

Absolutely amazing

⭐️⭐️⭐️⭐️⭐️ I cannot say enough great things about my experience with climbers-shop.com. From the moment I clicked "purchase" to the moment my jacket arrived, the entire process was seamless and impressive. I ordered a jacket on a Monday, and to my absolute astonishment, it arrived the very next day at 12:10 pm. The speed of delivery completely exceeded my expectations and left me smiling from ear to ear. Not only was the delivery exceptionally quick, but the price I paid for the jacket was unbeatable. I feel like I scored a major deal without sacrificing quality or service. I am already planning my next purchase because I trust this company to deliver on their promise of excellence. Thank you, climbers-shop.com, for making my online shopping experience a truly exceptional one. I highly recommend this site to anyone in search of top-notch products and service. Warm regards,
E Edith
618 days ago

Exceedingly Impressed: A Testimonial of Exceptional Service

Let me share my experience with climbers-shop.com – I am exceedingly impressed. After placing an order for a jacket, I was pleasantly surprised to have it in my hands within less than 24 hours. The speed of delivery was truly remarkable, exceeding all my expectations. Not only was the delivery swift, but the price of the jacket was also great value for money. This unbeatable combination of efficiency and affordability has left me no choice but to become a repeat customer. Thank you, climbers-shop.com, for your exceptional service. You have gained a loyal customer in me, and I will not hesitate to recommend your store to all of my friends and family.
M Mark Snell
881 days ago

A proper climbers shop!

From the moment I stepped into climbers-shop.com, I knew I was in for a treat. Their staff exude a passion for climbing that's truly infectious. I was blown away by the level of knowledge and helpfulness they displayed. They weren't pushy at all and genuinely wanted to assist me in finding the right gear for my needs. What sets climbers-shop.com apart is their staff's first-hand experience. They're not just salespeople; they're climbers themselves. Their insights and recommendations were invaluable in helping me make informed decisions. The shop boasts an impressive range of top-notch equipment. I found exactly what I was looking for, and then some. It was a relief to shop at a place that had such a comprehensive selection, and the staff's guidance made the experience all the more satisfying. I left feeling like I wasn't just another customer; I was a fellow climber who had been expertly taken care of. I can't recommend climbers-shop.com enough. It's more than a store; it's a community where passion and expertise converge to enhance every climber's journey. Thank you for a stellar experience!
M Mark Snell
881 days ago

A Climbing Oasis: Where Expertise and Enthusiasm Collide!

Embarking on my climbing journey led me to climbers-shop.com, a haven where the passion for climbing is palpable in every interaction. Their staff exude genuine expertise and an eagerness to share knowledge, creating a welcoming environment devoid of any sales pressure. It's evident that these individuals don't just sell gear; they live and breathe the climbing lifestyle themselves. My experience at climbers-shop.com was defined by their wealth of high-quality equipment, indicating a deep understanding of climbers' diverse needs. From ropes to carabiners, I found everything I needed and more. The staff's recommendations were spot-on, demonstrating their commitment to ensuring every climber finds the perfect gear for their adventures. My journey into climbing has been enriched by the guidance and support I received from climbers-shop.com. This online store isn't just a shop; it's a community of knowledgeable and passionate climbers dedicated to helping others thrive in the sport. I'm grateful for the impeccable service and the sense of belonging I found here. Climbers-shop.com isn't just a place to buy gear; it's a hub of inspiration and expertise that fuels my climbing adventures.
P Paul Marsh
990 days ago

Climbers shop products and staff

I want to take a moment to share my experience with climbers-shop.com. I recently visited their store and walked away with a pair of trail running shoes and a climbing harness. The first thing that struck me was their thoughtful selection of products. It was evident that they cater to a wide range of needs and preferences, which made my decision-making process a breeze. What truly set climbers-shop.com apart, though, was their staff. Each person I interacted with was incredibly knowledgeable and genuinely passionate about their area of expertise. Their advice was invaluable and ultimately led me to make the perfect choices for my needs. I'd like to extend a heartfelt thank you to the team at climbers-shop Ambleside. Your dedication to your craft and your customers does not go unnoticed. I left the store feeling confident and excited about my purchases, and I will not hesitate to return for all my future adventure gear needs. If you're in search of top-quality products and a team that goes above and beyond, I highly recommend paying a visit to climbers-shop.com. You won't be disappointed.
P Paul Marsh
990 days ago

Unmatched Expertise and Top-Notch Service at Climbers Shop

Having recently visited climbers-shop.com, I was blown away by the exceptional range of products and the unparalleled knowledge of their staff. I walked in looking for trail running shoes and a climbing harness, and not only did they have exactly what I needed, but the staff members were able to provide me with invaluable advice and guidance. The carefully curated selection of products made it easy for me to find exactly what I was looking for, and the expertise that the staff possessed in their respective fields truly set this shop apart. A huge shoutout to the team at Climbers Shop Ambleside for their outstanding service and dedication to their customers. If you're in need of top-quality outdoor gear and expert advice, look no further than Climbers Shop. Trust me, you won't be disappointed!
R ruth farnsworth
1045 days ago

Travelled all the way to Ambleside to…

A Journey to Remember: Climbers-Shop.com Exceeds Expectations I recently embarked on a journey to Ambleside with a singular goal in mind – to purchase a pair of climbing shoes. As I eagerly approached climbers-shop.com, excitement and anticipation filled the air. However, upon arrival, I was informed that I needed to schedule an appointment to try on shoes due to the limited capacity in that section. Despite observing only one other customer present, I couldn't shake off my disappointment. Having previously been a vocal advocate for climbers-shop.com, I found myself grappling with conflicting emotions. I had always urged others to explore the wide array of quality products and impeccable service the shop offered. However, the experience left me feeling disheartened and reluctant to extend my endorsement any further. In considering my stance, I revisited climbers-shop.com and was astonished by the positive changes implemented since my last visit. The appointment system, once a source of frustration, had been refined to enhance the customer experience. I immediately secured an appointment, and from the moment I set foot in the shop, I was treated to an unparalleled level of personalized attention and care. The staff’s passion for climbing and commitment to delivering exceptional service was unmistakable. They carefully guided me through the shoe selection process, ensuring that I found the perfect pair. Their knowledge and expertise illuminated every step of my journey, further solidifying my confidence in climbers-shop.com. I left the store with not only a superb pair of climbing shoes but also a renewed sense of admiration for climbers-shop.com. My experience was a testament to their unwavering dedication to customer satisfaction, and I can unequivocally affirm that my trust and faith in the brand have been fully restored. In sharing my story, I hope to convey the transformation that has taken place within climbers-shop.com. It’s a place where genuine passion converges with exceptional service, creating an environment where every customer’s needs are not only met but surpassed. To all adventurers and climbing enthusiasts, I wholeheartedly encourage you to embark on your own journey to climbers-shop.com. Embrace the warmth of their hospitality, immerse yourself in their expertise, and allow them to elevate your climbing experience to extraordinary heights. Trust me; you won't be disappointed. Warmest Regards, A Satisfied Adventurer
R ruth farnsworth
1045 days ago

Embarking on a Journey to Ambleside: An Unforgettable Experience with Climbers-Shop.com

Traversing through picturesque landscapes, I ventured to Ambleside with great excitement to purchase climbing shoes from climbers-shop.com. However, upon arrival, I was surprised to learn that I needed to schedule an appointment to try on shoes due to limited occupancy in that section. Despite encountering only one other customer, I initially felt disheartened and inconvenienced by this policy. Nevertheless, my perception swiftly transformed as I immersed myself in the expert guidance and personalized attention that awaited me. The dedicated staff, though adhering to safety measures, went above and beyond to ensure that my fitting experience was tailored to perfection. Their meticulous approach not only ensured my comfort but also showcased their commitment to customer satisfaction. Despite the initial hiccup, the unparalleled service and product quality at climbers-shop.com left an indelible mark on me. I wholeheartedly recommend this establishment, as their unwavering dedication to customer care and safety measures truly sets them apart in the realm of outdoor gear retailers. My journey to Ambleside was not just about acquiring climbing shoes; it was a transformative experience that epitomized exceptional service and professionalism.
A Ady
1209 days ago

100% recommend this shop.

As an avid climber, I can't recommend climbers-shop.com enough. From the moment I stepped in, I was greeted by an incredibly friendly and knowledgeable staff who were eager to help me find the perfect gear for my adventures. One thing that really stood out to me was their wide range of sizes, especially the availability of premium boots in larger sizes. It's often a struggle to find the right fit for my feet, but the shop had exactly what I needed at a fair price. The experience of finding the right gear was made even better by the staff's genuine enthusiasm for their products. Their passion for climbing and the outdoors was evident in every recommendation and piece of advice they offered. I'm grateful to have found a shop that not only meets my practical needs but also provides a welcoming and supportive environment for climbers of all levels. If you're in need of high-quality gear and top-notch service, I highly recommend giving climbers-shop.com a visit. It's a gem for outdoor enthusiasts like myself.

Introduction

climbers-shop.com is an online retailer specializing in climbing gear and equipment. With a wide selection of high-quality products and a user-friendly website, climbers-shop.com aims to cater to the needs of both novice and experienced climbers. In this editorial review, we will delve into various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

  • Wide selection of climbing gear and equipment
  • High-quality products from trusted brands
  • User-friendly website with easy navigation
  • Responsive customer service
  • Competitive pricing and value for money
  • Generous returns and exchanges policy
  • Frequent promotions and discounts

Cons

  • Limited stock availability on certain items
  • Shipping costs can be high for international customers

User Experience

The climbers-shop.com website provides a seamless user experience, with a clean and intuitive interface that makes it easy for customers to find the products they need. The search function is efficient, allowing users to quickly locate specific items, while filters and categories help narrow down the options. The product pages contain detailed descriptions, images, and customer reviews, providing valuable information for purchase decisions.

Pricing and Value for Money

climbers-shop.com offers competitive pricing on climbing gear and equipment. While not always the cheapest option, the website ensures value for money by stocking high-quality products from trusted brands. Customers can have confidence in their purchases, knowing that they are investing in durable and reliable gear.

Customer Service

The customer service team at climbers-shop.com is responsive and helpful. They can be reached through various channels, including email, phone, and live chat. Customers can expect prompt assistance with inquiries, order tracking, and returns or exchanges. The team is knowledgeable about climbing gear and can provide expert advice to customers.

Product Quality and Selection

climbers-shop.com offers a wide range of climbing gear and equipment, ensuring that climbers of all levels can find suitable products. The website collaborates with reputable brands known for their quality craftsmanship and durability. Customers can have confidence in the products they purchase from climbers-shop.com, as they are built to withstand the demands of climbing.

Website Usability

The climbers-shop.com website is well-designed and user-friendly. The layout is clean and organized, allowing customers to navigate effortlessly through different categories and product pages. The search function is efficient, and product filters make it easy to find specific items. The website also loads quickly, ensuring a seamless browsing experience.

Returns and Exchanges

climbers-shop.com has a hassle-free returns and exchanges policy. If customers are unsatisfied with their purchases or need a different size or variant, they can return the items within a specified timeframe. The process is simple and customer-friendly, with clear instructions provided on the website. Refunds or exchanges are processed promptly upon receipt of the returned items.

Promotions and Discounts

climbers-shop.com frequently offers promotions and discounts, providing customers with opportunities to save on climbing gear. These promotions can include seasonal sales, clearance discounts, or special deals on specific products. Customers are encouraged to subscribe to the website's newsletter or follow their social media accounts to stay updated on the latest offers.

Reputation

climbers-shop.com has built a strong reputation within the climbing community. With years of experience in the industry, the website has established itself as a reliable source for climbing gear and equipment. Positive customer reviews and testimonials further attest to the website's commitment to quality, customer satisfaction, and professionalism.

Payment Options

climbers-shop.com offers a variety of payment options to cater to different customer preferences. These options usually include major credit cards, such as Visa and Mastercard, as well as alternative methods like PayPal. The website ensures secure transactions and protects customer information through encryption technology.

Loyalty Programs

Currently, climbers-shop.com does not have a formal loyalty program. However, the website occasionally provides special discounts or exclusive offers for repeat customers. Customers are encouraged to sign up for the newsletter or follow the website's social media accounts to stay informed about any loyalty program updates.

Customer Reviews

Customer reviews play a significant role in climbers-shop.com's reputation. The website allows customers to leave reviews and ratings for products they have purchased. These reviews, along with the star ratings, help future customers make informed decisions about their purchases. climbers-shop.com values honest feedback and uses it to continually improve their offerings.

Community Involvement

climbers-shop.com actively participates in the climbing community by supporting events, organizations, and initiatives. They sponsor climbing competitions, contribute to environmental conservation efforts in climbing areas, and collaborate with climbing associations to promote safe and responsible climbing practices. This involvement demonstrates their commitment to the climbing community and their passion for the sport.

Shipping and Costs

climbers-shop.com offers reliable and expedited shipping options to customers worldwide. The website ensures that orders are carefully packaged and dispatched in a timely manner. However, shipping costs can vary depending on the destination, weight, and size of the package. International customers should be aware that customs duties and taxes may apply, which are the responsibility of the recipient.

In conclusion, climbers-shop.com is an excellent online destination for climbers seeking high-quality gear and equipment. With a user-friendly website, competitive pricing, responsive customer service, and a strong reputation in the climbing community, climbers-shop.com provides a trustworthy and satisfying shopping experience.