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Quality is atrocious
I couldn't be more disappointed with the decline in quality and customer service from Cliqstudios. I'd previously purchased a kitchen from them in 2017, and the experience was excellent. However, when I ordered a second kitchen in 2020, I was shocked by the laughable quality of the cabinets. Out of the 14 cabinets I ordered, 8 arrived damaged. Even the replacements had issues, with 3 out of 8 being damaged as well. The doors were scraped and chipped, nails were visible, and hinge holes were misaligned, making it impossible to properly line up the doors. To add to my frustration, drawer rails were improperly installed, and rubber stoppers were missing. It's been 6 months, and I'm still struggling to make it look presentable. When I reached out to the new owner, Bill Decker, for a partial refund due to the poor quality, I was met with silence after previous correspondence. This lack of accountability and customer support is deeply disappointing. The last straw was when the three replacement doors I needed were put on back order. While I did receive a refund for those, it doesn't make up for the overall quality and customer service experience I've had with Cliqstudios. I've been asked by friends and even my son, who works in construction, whether they should consider Cliqstudios for their projects, and my answer has been a resounding "no" due to the lack of quality control and customer support. I genuinely hope that Cliqstudios takes steps to rectify their quality control and customer service issues in the future, but as it stands, I cannot recommend them to anyone based on my recent experience.Unparalleled Commitment to Exceptional Quality
In my journey with Cliqstudios.com, I have experienced the full spectrum of quality, and I must say, it has been quite a rollercoaster ride. My initial purchase in 2017 left me thoroughly impressed with the intricate details and craftsmanship of the kitchen cabinets. However, with the change in ownership, my recent order in 2020 painted a starkly contrasting picture. This time around, the simplicity of a mere line of cabinets turned into a nightmare of damaged goods. Out of the 14 cabinets I ordered, a staggering 8 arrived in a pitiful state. And the replacements? They weren't any better, with 3 out of 8 also showing signs of mishandling and poor quality. From nails protruding through the wood to doors resembling they were painted on a metal grate, the flaws seemed endless. Not to mention the misaligned hinge holes, loose drawer rails, and missing rubber stoppers. The painstaking process of rectifying these issues has been ongoing for over 6 months, a testament to the lack of quality control. While a few doors were on backorder, leading to a partial refund, the overall customer service experience took a nosedive when it came to addressing my concerns. Despite prior assurances and communication, my request for a partial refund fell on deaf ears. The disappointments notwithstanding, I find it hard to completely write off Cliqstudios. I am hopeful that they will take this feedback to heart and strive for excellence once again. Until then, I find myself unable to recommend their products to friends and family, for fear of them encountering similar setbacks. Quality should be the cornerstone of any business, and I genuinely hope Cliqstudios can reclaim their former glory and restore my faith in their brand.No Results Found
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{{{reviewBody}}}Introduction:
CliqStudios is an online kitchen cabinet retailer offering high-quality, customizable cabinetry at affordable prices. With their extensive product selection and commitment to customer satisfaction, CliqStudios has gained a strong reputation in the industry. Their user-friendly website, exceptional customer service, and value for money make them a popular choice for homeowners looking to renovate their kitchens.
Pros:
- Wide selection of customizable kitchen cabinets
- Competitive prices and value for money
- Easy-to-navigate website with intuitive design
- Responsive customer service team
- High-quality construction and durable materials
Cons:
- No physical showrooms for customers to see the products in person
- Limited customization options for non-standard kitchen layouts
User Experience:
CliqStudios offers a seamless user experience through their well-designed and user-friendly website. Browsing through their extensive range of kitchen cabinet styles is effortless, and the customization options are clearly laid out. The website also provides helpful resources such as design inspiration, measurement guides, and a kitchen visualizer tool, ensuring that customers make informed decisions.
Pricing and Value for Money:
CliqStudios cabinets are priced competitively, offering great value for money. The ability to customize the cabinets to fit individual needs, combined with the high-quality craftsmanship and durable materials, ensures that customers receive a long-lasting investment for their kitchens. Additionally, CliqStudios regularly offers promotions and discounts, enhancing the overall value for money.
Customer Service:
CliqStudios prides itself on providing exceptional customer service. Their knowledgeable and attentive team is readily available to assist customers throughout the entire purchasing process. From design consultations to order tracking and after-sales support, CliqStudios ensures that customers receive personalized attention and resolve any issues promptly.
Product Quality and Selection:
CliqStudios offers an extensive selection of high-quality kitchen cabinets to suit various styles and preferences. The cabinets are built with precision using durable materials, ensuring long-lasting performance in the kitchen. With countless door styles, finishes, and accessories to choose from, customers can create custom cabinets that fit their unique vision.
Website Usability:
The CliqStudios website is designed with usability in mind. The intuitive layout and clear navigation make it easy for customers to find the information they need and browse through the available products. The website is also optimized for mobile devices, allowing users to explore and design their kitchen cabinets on the go.
Returns and Exchanges:
CliqStudios has a fair and straightforward returns and exchanges policy. If a customer finds an issue with their cabinets upon delivery, CliqStudios will work to resolve the problem promptly. They offer replacements for damaged or defective items and strive to ensure customer satisfaction throughout the process.
Promotions and Discounts:
CliqStudios frequently offers promotions and discounts to provide additional value to their customers. These promotions can range from free shipping to percentage discounts on selected cabinets or accessories. By keeping an eye on their website and subscribing to their newsletter, customers can take advantage of these offers to save money on their kitchen renovation.
Reputation:
CliqStudios has established a strong reputation in the kitchen cabinet industry. Their commitment to quality, customer satisfaction, and affordable pricing has earned them positive reviews and testimonials from numerous satisfied homeowners. CliqStudios' reputation for delivering exceptional products and service contributes to their continued growth and success.
Payment Options:
CliqStudios offers a variety of payment options to make the purchasing process convenient for customers. They accept major credit cards, including Visa, Mastercard, Discover, and American Express. Financing options are also available for qualified customers, allowing them to spread the cost of their cabinets over time.
Loyalty Programs:
At present, CliqStudios does not have a specific loyalty program. However, their focus on delivering a positive customer experience often results in customers returning for future kitchen renovation projects, and they may offer special incentives or discounts to repeat customers.
Customer Reviews:
CliqStudios has received numerous positive customer reviews, highlighting their exceptional product quality, customer service, and overall satisfaction with their purchase. Customers appreciate the ease of the online ordering process, the ability to customize cabinets to their specific needs, and the durability of the products. These reviews further strengthen CliqStudios' reputation as a reliable and trusted kitchen cabinet retailer.
Community Involvement:
CliqStudios is actively involved in the community and participates in various charitable initiatives. They support local organizations and events, emphasizing their commitment to giving back. Their involvement in the community demonstrates their dedication to making a positive impact beyond their business operations.
Shipping and Costs:
CliqStudios offers nationwide shipping to customers across the United States. Shipping costs vary depending on the order size and destination. However, they strive to keep the shipping charges as reasonable as possible. Customers can request a shipping quote during the ordering process to ensure transparency in the final cost.
Overall, CliqStudios provides an excellent online shopping experience for customers seeking high-quality, customizable kitchen cabinets. Their commitment to customer satisfaction, value for money, and exceptional product quality sets them apart from competitors. With a user-friendly website, extensive product selection, and outstanding customer service, CliqStudios is a trusted choice for homeowners looking to transform their kitchens into stylish and functional spaces.