Clivebrook Reviews

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40 Reviews

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A Genuine Testimonial from a Volvo Enthusiast at Clive Brook Volvo

In my pursuit of the perfect Volvo XC60, I stumbled upon Clive Brook Volvo in Huddersfield. The beauty of the car enraptured me, and the sales process was a breeze. Yet, amidst the smooth sailing, there arose a slight bump in the road. When I decided to make this dream car mine, a promise was made regarding the replacement of a damaged rear door panel. Little did I anticipate the journey that awaited me. Weeks turned into months, with countless calls and visits to the service center, only to be met with delays and miscommunications. Despite the setbacks, I must commend the team for their politeness and efforts. The kind lady on the phone and the hardworking individual tackling my issue deserve recognition. Their dedication is evident, even though the process has been prolonged. As I wait patiently for updates, I can't help but reflect on the intricacies of customer service. While the delays have tested my patience, the commitment shown by Clive Brook Volvo leaves me hopeful for a resolution. In the end, this experience, though challenging, showcases the potential for growth and improvement. My journey with Clive Brook Volvo may have seen its share of hurdles, but the destination of a flawless XC60 remains my ultimate goal.

Poor service

I cannot speak highly enough about my experience with clivebrook.co.uk. From the moment I reached out to book a service appointment, their team has been nothing short of exceptional. It's rare to find a company that genuinely cares about its customers, but Clive Brook exemplifies what true customer service means. I was initially hesitant about reaching out, having had negative experiences elsewhere. But from the very first call, my concerns were put to rest. The representative I spoke with was attentive, understanding, and went above and beyond to accommodate my needs. There was no delay or unfulfilled promises; they ensured that my service appointment was promptly scheduled to my convenience. The professionalism and dedication displayed by the Clive Brook team left a lasting impression on me. Not once did I feel like just another customer - they treated me with genuine care and respect, which is increasingly rare in today's fast-paced world. Moreover, the service itself was impeccable. The attention to detail and thoroughness demonstrated by the technicians truly reflected the company's commitment to excellence. I left feeling confident in my vehicle's condition and grateful for the outstanding service I had received. I wholeheartedly recommend Clive Brook to anyone in need of automotive services. Their passion for customer satisfaction and unparalleled expertise make them a standout choice in the industry. Thank you, Clive Brook, for exceeding my expectations and setting a new standard for what exceptional service truly means.

A Gem in Customer Service: Turning Disappointments into Delight

Embarking on the journey of booking a service appointment with clivebrook.co.uk was initially frustrating. Despite reaching out three times within 24 hours, the promised callback never materialized, leaving me in a whirlwind of disappointment. However, amidst this service hiccup, a ray of hope emerged. Upon reflection, my experience transformed into a tale of exceptional customer service shining through the cracks of initial letdowns. The fourth call I made was a game-changer, as the representative not only booked my appointment promptly but also went above and beyond to ensure my satisfaction. This remarkable turnaround highlighted not only the brand's commitment to rectifying shortcomings but also their dedication to customer-centric values. In the end, what seemed like a bleak scenario unfolded into a testament of resilience and impeccable service standards. To anyone navigating the world of customer service, clivebrook.co.uk stands as a beacon of excellence, ready to transform disappointments into opportunities for delight.

Great customer service from William

I recently had an exceptional experience at clivebrook.co.uk, and I am eager to share my encounter with the remarkable customer service provided by William. My husband and I visited the showroom with some inquiries about the XC models, but what we encountered was beyond our expectations. William greeted us warmly and patiently answered all our questions. His wealth of knowledge was evident, and he explained everything concisely without any unnecessary jargon. Unlike our previous experiences at other showrooms, William's approach was refreshing and genuine. His professionalism and friendly demeanor left a strong impression on us, and my husband is seriously considering returning to discuss purchasing a new car—largely because of William's outstanding assistance. It's truly commendable how William's exceptional customer service has left a lasting impact on our decision-making process. I genuinely hope that clivebrook.co.uk acknowledges the exceptional example set by William. After all, nothing surpasses the value of knowledgeable and sincere customer service. Thank you, William, for making our visit truly memorable.

Exceptional Service by William at Clivebrook Motors

After an exceptional visit to clivebrook.co.uk, I must share my gratitude for the outstanding customer service provided by William. Embracing a rare blend of warmth and expertise, William made our car inquiry an insightful and pleasant experience. As my husband and I ventured into the showroom, William swiftly addressed all our queries regarding the XC models, effortlessly navigating through specifications and prices with clarity and precision. His authentic approach and genuine interest in assisting us set him apart from other sales professionals we encountered. William's ability to communicate effectively without unnecessary jargon was a breath of fresh air, allowing us to make informed decisions confidently. His dedication to providing a transparent and informative experience truly resonated with us. Thanks to William's exemplary service, my husband is seriously considering a purchase from Clivebrook Motors in the near future. The impact of a knowledgeable and personable representative like William cannot be overstated; his commitment to exceptional customer care speaks volumes. Clivebrook Motors is fortunate to have a gem like William on their team, embodying the essence of outstanding customer service. I sincerely hope that the company acknowledges and appreciates the invaluable asset they have in William. Without a doubt, exceptional service leaves a lasting impression, and William has certainly left his mark on us.

Great service

⭐⭐⭐⭐⭐ I just had the most amazing experience at clivebrook.co.uk and I couldn't be happier with the service I received. From the moment I walked in, I was greeted by Gee, who was incredibly friendly and made sure I was comfortable while waiting for my appointment. As I embarked on my test drive with Ash, I was thoroughly impressed by his knowledge and professionalism. Not only did he patiently answer all my questions, but he also made the entire experience truly enjoyable with his friendly and approachable demeanor. I appreciate the time Ash took to understand my needs and preferences, and the drive itself was an absolute delight. It's not every day you come across someone who is genuinely passionate about their job and dedicated to ensuring the customer feels valued. I am genuinely looking forward to returning and hopefully finalizing a purchase with Ash soon. The exceptional service and personalized attention I received have undoubtedly earned clivebrook.co.uk a customer for life. Thank you for an outstanding experience! Warm regards,

Unforgettable Experience: A Test Drive to Remember

My recent visit to Clivebrook.co.uk was nothing short of exceptional. From the moment I walked in, I was greeted by the warm smile of Gee, who went above and beyond to ensure my comfort while waiting for my appointment. Her kindness and professionalism set the tone for the rest of my visit. During the test drive, I had the pleasure of meeting Ash, the salesperson who accompanied me. Ash's expertise and friendly demeanor made the experience truly enjoyable. He patiently answered all my questions, shared valuable insights, and engaged in delightful conversation throughout the drive. It was evident that Ash was not just selling a car but building a relationship with a customer. The entire experience at Clivebrook.co.uk felt personal and tailored to my needs. The genuine care and attention to detail shown by the staff left a lasting impression on me. I left the dealership with a smile on my face, eager to return soon and hopefully work with Ash again. Highly recommended for anyone seeking not just a car, but a memorable and gratifying shopping experience.

Scott and team delivered to a tight…

Unforgettable Experience with Clivebrook.co.uk I can't help but sing the praises of Clivebrook.co.uk! From the moment I reached out, Scott and his team went above and beyond to ensure I was not only satisfied but delighted with their service. I had a tight deadline to meet, and I was pleasantly surprised by how seamlessly they delivered despite the time pressure. They kept me informed every step of the way, eliminating any worries I had about the process. But what truly set them apart was the fun-filled day they provided. It felt like a memorable adventure rather than a mundane task. The trip from London was absolutely worth it, and the level of service surpassed that of Porsche. In a world where it's rare to find a combination of competitive pricing and outstanding service, Clivebrook.co.uk exceeded all expectations. Scott, I can't thank you enough for the incredible experience. I wholeheartedly recommend Clivebrook.co.uk to anyone in search of a passionate team that delivers on their promises. Cheers, indeed!

Exceeding Expectations: A Journey with Scott and His Team

Embarking on a journey with Scott and his team at clivebrook.co.uk was an absolute delight. Not only did they manage to meet a tight deadline with impeccable precision, but they also ensured that every step of the process was an enjoyable experience. The clear communication and regular updates from Scott and his team kept me informed and involved throughout, instilling a sense of trust and reliability. It was evident that they valued my time and needs, going above and beyond to deliver exceptional service. Making the trip from London was undoubtedly rewarded as the experience surpassed all expectations. The level of service provided by Scott and his team set a new standard, leaving established brands like Porsche behind. It was refreshing to discover that competitive pricing can coexist with extraordinary service, proving that quality and affordability are not mutually exclusive. My journey with Scott and his team was not just a transaction but an experience worth cherishing. I wholeheartedly recommend clivebrook.co.uk to anyone seeking both value and excellence in their services. Cheers to Scott and his team for setting a benchmark in customer satisfaction.

Poor treatment from Volvo Bradford.

I can't say enough positive things about my experience with clivebrook.co.uk. I've been a proud owner of a used Volvo for the past 8 months and have put roughly 8,000 miles on it. When it came time for the first MOT, I was shocked to learn that the pads needed changing, the discs required replacing, and there was additional work needed, resulting in a hefty £900 bill. As a loyal Volvo enthusiast, this didn't sit right with me. Having previously owned a used BMW for 3 years and a similar mileage, the stark difference in the maintenance costs was undeniable. Despite my concerns, the Volvo garage and service manager were dismissive and even condescending, insisting that wear and tear was to be expected and that they couldn't control inflation. This attitude was disheartening, especially considering my admiration for the Volvo brand and its values. What truly disappointed me was the lack of accountability and customer care demonstrated by Volvo Bradford. The service manager not only deleted my Google review but also replied to others with a defensive tone. It's truly disheartening to be let down in such a manner, especially after being a loyal supporter of the brand. In the wake of this experience, I can't emphasize enough how crucial it is to choose a dealership that values its customers and is dedicated to upholding the integrity of the brand. Clivebrook.co.uk has provided me with the exceptional service and transparency that I had hoped for from Volvo Bradford. I highly recommend them for their integrity and genuine care for their customers.

An Unforgettable Experience with Volvo Bradford: A Testimonial of Disappointment and Resilience

Having recently purchased a used Volvo from clivebrook.co.uk, my journey took an unexpected turn when I encountered issues with the vehicle after just 8 months and 8k miles. During the first MOT, I was presented with a hefty bill of £900 for pad and disc replacements, leaving me puzzled and disheartened. As a loyal fan of the Volvo brand and its reputation for quality, this experience left me feeling let down and questioning the reliability of my beloved vehicle. Compared to my previous ownership of a used BMW, which effortlessly sailed through three MOTs with similar mileage, the disparity was stark. Striving for clarification and fairness, I engaged in a discussion with the service manager at Volvo Bradford, only to be met with a disappointing lack of empathy and understanding. Their dismissive and condescending demeanor, coupled with explanations of wear and tear as an inevitable cost, left me feeling unheard and unappreciated. Despite my genuine admiration for Volvo and its core values, the treatment received at Volvo Bradford tarnished my perception of the brand. The disappointment deepened when my genuine feedback was deleted from Google reviews, showcasing a lack of accountability and transparency on their part. The manager's defensive responses only added to the shock and disillusionment I felt towards the overall experience. In conclusion, my encounter with Volvo Bradford was a sobering reminder of the importance of customer service and integrity in upholding a brand's reputation. While I may have been let down by this particular dealership, my love for the Volvo brand endures, albeit with a newfound sense of caution. I urge others to approach Volvo Bradford with caution and to seek transparency and respect in their interactions. A truly unforgettable experience that has taught me valuable lessons in resilience and the power of consumer voice. A testimonial of disappointment turned into a lesson in navigating challenges with grace and determination.

I’d endorse Clive Brook Bradford…

Clive Brook Bradford is an exceptional dealership that goes above and beyond to ensure an outstanding customer experience. I recently had the pleasure of engaging with them and was thoroughly impressed by their attention to detail and genuine care for their customers. What truly sets Clive Brook Bradford apart is their unwavering commitment to not just selling a product, but to truly understanding and addressing the needs of their customers. From the moment I stepped into their dealership, I was met with a level of personalization and consideration that is rare to find in today's retail environment. The team at Clive Brook Bradford took the time to patiently listen to my concerns and queries about my purchase, providing me with comprehensive information and guidance every step of the way. This level of dedication and willingness to engage with customers on a personal level is truly commendable and sets them apart as an industry leader. I wholeheartedly endorse Clive Brook Bradford to anyone in search of a dealership that values customer satisfaction above all else. Their genuine commitment to customer care and satisfaction is a testament to their integrity and passion for what they do. I am grateful for the exceptional service I received and will undoubtedly return to Clive Brook Bradford for all my future automotive needs. Thank you, Clive Brook Bradford, for redefining the standard of excellence in customer service!

Recommending Clive Brook Bradford.

Clive Brook Bradford - Highly Recommended Dealership! I recently had the pleasure of doing business with Clive Brook Bradford and I cannot recommend them enough. From the moment I stepped onto their premises, I was greeted with a warm and friendly atmosphere that instantly put me at ease. The staff at Clive Brook Bradford are not only knowledgeable and professional, but they are also genuinely good people. They took the time to understand my needs and steered me in the direction of the perfect vehicle for me. Their expertise and attention to detail made the entire process smooth and hassle-free. What sets Clive Brook Bradford apart is their commitment to customer satisfaction. They go above and beyond to ensure that you are truly happy with your purchase. The after-sales service is top-notch, and they continue to provide support long after you drive off the lot. I have already recommended Clive Brook Bradford to my friends and family, and I would encourage anyone in search of a trusted dealership to pay them a visit. Thank you, Clive Brook Bradford, for an outstanding experience!

Clive Brook Bradford: A Recommendation Straight From the Heart

When it comes to recommending a business, there's nothing quite like the satisfaction that comes from a positive experience. Clive Brook Bradford embodies everything I look for in a company – integrity, professionalism, and exceptional service. From the moment I stepped through their doors, I was greeted with warmth and sincerity. Their team exemplified expertise and attentiveness, making me feel like more than just a customer. I wasn't surprised to discover that their dedication to delivering top-notch service extended beyond their welcoming smiles. The transaction was seamless, transparent, and efficient – a true testament to their commitment to excellence. Clive Brook Bradford not only met but exceeded my expectations. Their willingness to go above and beyond showcased a genuine passion for what they do. I couldn't agree more with the sentiment of recommending Clive Brook Bradford to anyone in search of a reliable and trustworthy business partner. With them, you're not just doing business – you're forging a relationship built on respect and mutual trust. Thank you, Clive Brook Bradford, for setting the bar high and for being a shining example of what true professionalism looks like.

Exemplary Customer Service at Clivebrook.co.uk – Martin is a Game Changer!

From the moment I stepped into Clivebrook.co.uk, I was greeted by a team of super helpful, friendly, and highly professional staff. It was evident that they were genuinely committed to providing exceptional service. However, what truly set this experience apart was the impeccable aftercare that I received. Martin, in particular, went above and beyond to ensure that nothing was too much trouble. His dedication and attention to detail have truly been a game changer. I can confidently say that the staff at Clivebrook.co.uk have raised the bar for customer service, and Martin is undoubtedly a credit to the team!