Cloudninehair Reviews

Voted Good (5/5)

1010 Votes

40 Reviews

Vote Now

In the Hair Product Store category

Pie-Chart Analysis

5% users rated Terrible
0% users rated Poor
5% users rated Average
8% users rated Very Good
83% users rated Excellent
Write a review
M Miranda Michele
51 days ago

Above and Beyond: A Touch of Excellence at Cloud Nine Hair

From the moment my order arrived with a slight hiccup in the packaging, I was truly blown away by the impeccable customer service at cloudninehair.com.au. While the product itself remained unharmed, the damaged box had me slightly concerned about potential return complications. However, the swift and gracious response from their customer service team exceeded all expectations. Not only did they express genuine apologies for the inconvenience, but they also surprised me with a thoughtful gift as a token of their understanding. The professionalism, care, and generosity displayed by Cloud Nine Hair left a lasting impression on me. Needless to say, I was not only satisfied with the product itself but also with the exceptional treatment I received. I am beyond delighted with my purchase and have solidified my loyalty to this brand. It's experiences like this that set Cloud Nine Hair apart, and I am eagerly looking forward to future interactions with such a standout company.
K Kat
52 days ago

Exemplary Service Beyond Compare at Cloudninehair.com.au

As a loyal customer of Cloudninehair.com.au, I am compelled to share my exceptional experience with their outstanding service. From the seamless ordering process to the swift delivery that arrived precisely as instructed, every step exceeded my expectations. Despite a small hiccup on my end during the payment process, the Cloudnine team displayed unparalleled professionalism and rectified the issue promptly, showcasing their commitment to customer satisfaction. Having encountered such remarkable service, I can confidently attest to the unparalleled level of care and dedication that Cloudninehair.com.au provides to its customers. I am truly grateful for their unwavering support and commend them for setting the standard in online shopping experiences.
C Christine Soulos
52 days ago

Exemplary Customer Service Experience with Cloud Nine Hair

Let me share my recent encounter with the remarkable team at cloudninehair.com.au. Unfortunately, I encountered a minor hiccup when I received the wrong straightener in my order. Disappointment crept in, but it swiftly transformed into admiration for their outstanding customer service. My path crossed with Beth from Customer Service, and the experience was beyond exceptional. Beth exuded politeness, professionalism, and a profound knowledge of their products. Her efficient handling of the situation not only rectified the error but also left me in awe of their dedication to customer satisfaction. In a world where customer service often falls short, Cloud Nine Hair shines brightly as a beacon of excellence. Beth's exemplary service exemplified the values that this company upholds - stellar service, attention to detail, and a genuine care for their clients. If you're seeking a company that not only delivers top-notch products but also goes above and beyond to ensure customer delight, look no further than Cloud Nine Hair. They've set the bar high with their A1 service, making every interaction a truly positive and memorable one.
M Melissa
53 days ago

Transformed Beauty: From GHD to Cloud Nine, My Hair’s Delightful Journey

Venturing into uncharted territory from my trusted GHD to the promising Cloud Nine, I hesitated, unsure of what awaited. However, as I welcomed this sleek new addition into my haircare routine, I was met with sheer delight. The transition was seamless, as if my hair had found its long-lost soulmate in Cloud Nine. Although initially skeptical, I was pleasantly surprised by the results. The effortless glide through my tresses, the radiant shine it bestowed, and the lasting style it provided left me in awe. It was a revelation – a transformation in beauty that I never knew I needed until now. Amidst the sea of styling tools, Cloud Nine shines brightly, standing tall alongside the renowned GHD. Its performance is impeccable, its impact undeniable, and its place in my heart unshakeable. My hair has found a new love, and I couldn't be happier with the journey it has taken me on. Thank you, cloudninehair.com.au, for introducing me to this wondrous product that has redefined my haircare experience. From doubts to delight, the switch from GHD to Cloud Nine has been a decision I'll never regret.
S Steph
53 days ago

Life-changing Hair Tool! A Game Changer for Coarse, Curly Hair

I have been a loyal user of hair straighteners for years, and when my GHD wide plate finally gave up on me after 5 years, I knew I needed an upgrade. After extensive research, I came across cloudninehair.com.au and decided to give their product a try. I must say, I am utterly impressed. The narrow plates of the Cloud Nine straightener proved to be just as effective as the wide ones. The smooth curved edges not only make straightening a breeze but also make curling an absolute joy. The best part? The curls hold for days, which is a game changer for someone like me with coarse, curly hair. The heat adjustment feature has been a lifesaver for styling different sections of my hair. It's incredible how this straightener caters to my specific hair needs, and the results are simply amazing. I can confidently say that my hair has never looked better. Thank you, Cloud Nine, for creating a hair tool that has truly transformed my styling routine. I couldn't be happier with my purchase. This straightener is worth every penny and has definitely become an essential part of my daily routine.
K KB
53 days ago

Transformed My Hair Game with Cloud Nine

From the moment I received my package from cloudninehair.com.au, I knew I was in for something special. The attention to detail in the packaging hinted at the high-quality product inside, and I wasn't disappointed. The sleek design and user-friendly features of the hair tool made it a breeze to achieve salon-worthy results at home. The price point was more than fair for the exceptional quality, and I couldn't be happier with my purchase. I'm not exaggerating when I say that it has truly transformed my hair game. I'm on cloud nine, and I would confidently recommend it to anyone looking to elevate their styling routine. Thank you, Cloud Nine!
S Sally-Anne Barker
53 days ago

Completely love my hair straightener…

My evaluation for cloudninehair.com.au Completely love my hair straightener it’s the very best above all different brandsSo glad I came to visit to the higher aspect
L Leah Kapral
53 days ago

Nice product…now sustainable packaging

My overview for cloudninehair.com.au Nice product however the packaging doesn’t think about impression on future generations
C Chris Burns
54 days ago

Exceptional Customer Service: A Warranty Success Story at Cloudninehair.com.au

I cannot thank Cloud Nine's team enough for their impeccable service when I needed to return an item under warranty. The process was seamless, and their responsiveness was truly impressive. Without any hassle, a replacement item was swiftly dispatched to me, arriving in a timely manner. This level of dedication and efficiency truly sets Cloud Nine apart in the world of online shopping. I highly recommend them to anyone looking for quality products backed by outstanding customer support. Thank you, Cloud Nine, for exceeding my expectations!
Z Zari
54 days ago

Joyful Hair Days Await: A Heartfelt Review of Cloud Nine Hair Straightener

Let me tell you about my newfound love for the Cloud Nine Hair Straightener from cloudninehair.com.au. The moment I held this straightener in my hands, I knew it was special. Not only is the quality top-notch, but the performance is out of this world. I used to spend what felt like hours straightening my hair, but with this gem in my beauty arsenal, the process is a breeze. I can now achieve sleek, straight locks in half the time, leaving me more time to conquer the day with confidence. What truly surprised me was the affordability of this remarkable tool. Despite its incredible features and results, the price is a steal compared to other high-end straighteners on the market. Trust me when I say, this investment is worth every penny. For anyone in need of a reliable, efficient, and budget-friendly hair straightener, look no further than Cloud Nine. I wholeheartedly recommend this product to anyone looking to elevate their hair styling game. Get ready to say hello to joyful hair days ahead!
T Taryn McGrath
57 days ago

“An Unforgettable Customer Service Experience at Cloud Nine Hair”

When my package got lost in transit, I was feeling frustrated and disappointed. However, my experience with cloudninehair.com.au turned it all around. Their customer service went above and beyond, not only did they quickly organize a replacement for my lost items, but they also included a thoughtful gift in the package. The new product I received works even better than my old one, and I couldn't be happier with the outcome. Thank you, Cloud Nine Hair, for your exceptional service and for exceeding my expectations.
C customer
58 days ago

Transformative Hair Experience: Cloud Nine Delivers Beyond Expectations!

From the moment I received my wide Cloud Nine from cloudninehair.com.au, I knew my hair routine was about to change. The delivery was not only quick but also efficient, getting my new styling tool into my hands in no time. Having thick, long hair has always posed styling challenges, but the Cloud Nine worked like magic. The way my hair felt after using it left me in awe. Not only did it effortlessly glide through my locks, but it also left my hair feeling softer and shinier than ever before. I am truly grateful for the quality and effectiveness of this product. Thank you, Cloud Nine, for providing a styling experience that goes beyond expectations. My hair has found a new best friend, and I couldn't be happier with the results.
J Jenny Knowles
60 days ago

Transform Your Hair Game with Cloud Nine: A Love Letter to the Touch Model

As a loyal customer of cloudninehair.com.au, I cannot contain my excitement to share my experience with their exceptional products, specifically the Touch model. Choosing a new straightener felt like a daunting task until I stumbled upon the Cloud Nine website, guided by rave reviews. The array of straighteners and the customized survey to match the perfect product to my hair type blew me away. Opting for the Touch model was a game-changer. The seamless ordering process was a breeze, and the delivery within a mere 2 days left me in awe. Since incorporating the Touch straightener into my routine, my styling time has been halved, thanks to its effortless glide that doesn't tug on my hair. This state-of-the-art straightener has surpassed all my expectations, delivering salon-like results at a lower heat setting than my previous straighteners. If you're on the hunt for a life-changing styling tool, look no further than Cloud Nine. Do yourself a favor and treat your locks to the luxury they deserve at cloudninehair.com.au!
J Julia Rose
64 days ago

A Game-Changer: Cloud Nine Delivers Beyond Expectations

Allow me to share my extraordinary journey with cloudninehair.com.au, where excellence knows no bounds. When I reached out to their customer service team with a shipping concern, the swift response and precise resolution left me utterly impressed. The dedication to ensuring customer satisfaction is truly commendable. Now, let's talk about my new straightener – a true game-changer in my daily routine. The precision engineering of this device is evident in its exceptional performance. The sleek design glides effortlessly through my hair, leaving behind a silky-smooth finish that surpasses all my expectations. Not to mention, the rapid heating feature ensures that I can achieve salon-worthy results in no time. In conclusion, Cloud Nine has not just met but exceeded my highest standards of quality and service. This brand is a beacon of innovation and reliability in the world of haircare. Trust me, the experience of using their products is nothing short of transformative.
H Heidi
64 days ago

My Cloud Nine Redemption: A 5-Star Customer Experience!

I couldn't be more thrilled to share my recent experience with Cloud Nine's customer service team. After my beloved Cloud Nine Straightener unexpectedly broke, I reached out to their customer support for assistance. From the moment I submitted my request, I was blown away by the exceptional service I received. Not only did Cloud Nine promptly review my order and initiate the return process, but they also went above and beyond by covering all costs associated with the replacement. Their efficiency and dedication to resolving my issue in a timely manner truly surpassed my expectations. I am beyond grateful for the seamless and hassle-free experience provided by Cloud Nine's team. This level of care and commitment to customer satisfaction speaks volumes about their dedication to excellence. I can confidently say that Cloud Nine has not only won me over as a loyal customer but has also set a remarkable standard for outstanding customer service in the industry. Thank you, Cloud Nine, for turning what could have been a disappointing situation into a shining example of top-notch service!

Introduction

Cloud Nine Hair (cloudninehair.com.au) is an online retailer specializing in high-quality hair styling tools and accessories. They offer a wide range of products designed to help individuals achieve their desired hairstyles with ease and precision. Whether you're looking for a straightener, curling wand, or hairdryer, Cloud Nine Hair provides innovative solutions to meet your styling needs.

Pros and Cons

  • Pros: - Extensive selection of professional-grade styling tools. - Advanced technology for effective and efficient styling. - High-quality materials that ensure durability and long-lasting performance. - User-friendly website with a seamless browsing and purchasing experience. - Excellent customer service that provides prompt assistance.
  • Cons: - Premium pricing compared to other hair styling brands. - Limited availability in physical stores, primarily available online. - Some users might find the product range overwhelming due to the variety of options.

User Experience

Cloud Nine Hair offers a user-friendly website that enhances the overall shopping experience. The website's layout is clean and easy to navigate, allowing users to explore different products effortlessly. The detailed product descriptions, along with customer review sections, provide valuable insights that help users make informed purchasing decisions. Additionally, the website is optimized for various devices, ensuring a seamless browsing experience on both desktop and mobile platforms.

Pricing and Value for Money

Cloud Nine Hair products are positioned in the premium range, reflecting their dedication to delivering high-quality hairstyling tools. While the price point may be higher compared to other brands, the quality and performance of their products justify the investment. Cloud Nine Hair's commitment to durability and innovation ensures that customers receive exceptional value for their money.

Customer Service

Cloud Nine Hair prides itself on its exceptional customer service. Their team is readily available to assist customers with any queries or concerns. Whether you need help choosing the right product or require assistance with an existing order, Cloud Nine Hair's customer service team is responsive and knowledgeable, ensuring that customers receive the support they need promptly.

Product Quality and Selection

Cloud Nine Hair is renowned for its high-quality styling tools. From hair straighteners to curling wands and hairdryers, their products are crafted using premium materials that guarantee durability and excellent performance. Whether you have thick, frizzy hair or fine, delicate hair, Cloud Nine Hair offers a variety of tools designed to cater to different hair types and styling preferences. Their commitment to quality ensures that customers achieve salon-like results from the comfort of their own homes.

Website Usability

Cloud Nine Hair's website is designed with user experience in mind. Its intuitive layout and clear categorization make it easy to find desired products quickly. The inclusion of detailed product descriptions, accompanied by high-resolution images, provides a comprehensive understanding of each item. The website also allows users to filter products based on specific criteria, such as hair type or desired style, further enhancing the browsing experience.

Returns and Exchanges

Cloud Nine Hair offers a hassle-free returns and exchanges policy. If a customer is unsatisfied with their purchase, they can contact the customer service team within a specific timeframe to initiate the return process. Cloud Nine Hair ensures that their customers are well-supported throughout the returns process and aims to promptly resolve any issues to ensure customer satisfaction.

Promotions and Discounts

Cloud Nine Hair periodically offers promotions and discounts on selected products, allowing customers to purchase their desired styling tools at a lower price point. These promotions are advertised on their website and through their email newsletter, providing customers with opportunities to save money while still enjoying the benefits of premium hairstyling tools.

Reputation

Cloud Nine Hair has established a strong reputation in the hair styling industry. Their products are highly regarded for their quality and performance, and they have garnered a loyal customer base. The brand is often recommended by professional hairstylists and influencers, further solidifying their reputation as a trusted provider of high-caliber hair styling tools.

Payment Options

Cloud Nine Hair offers a variety of payment options to ensure convenience for their customers. Accepted payment methods include major credit cards, debit cards, and PayPal. By providing multiple payment options, Cloud Nine Hair aims to accommodate the preferences of their diverse customer base.

Loyalty Programs

At present, Cloud Nine Hair does not offer a formal loyalty program. However, they periodically provide exclusive discounts and offers to their loyal customers, which are communicated via newsletters and social media channels. These initiatives reward customer loyalty and serve as an incentive for repeat purchases.

Customer Reviews

Cloud Nine Hair receives overwhelmingly positive reviews from customers. Users praise the quality and performance of their products, noting how their hairstyling tools have transformed their hair routines. The brand's commitment to customer satisfaction and their exceptional customer service also receive strong accolades, highlighting their dedication to delivering a premium experience to every customer.

Community Involvement

Cloud Nine Hair actively engages with their community through social media platforms. They often collaborate with hairstylists and influencers, featuring their work and sharing styling tips and tutorials. This community involvement fosters a sense of connection and encourages customers to interact with the brand and share their experiences.

Shipping and Costs

Cloud Nine Hair offers reliable shipping services within Australia. They strive to process and dispatch orders promptly to ensure timely delivery. Shipping costs are calculated at checkout based on the destination and weight of the package. Cloud Nine Hair also provides tracking information to customers, allowing them to monitor the progress of their shipments. In conclusion, Cloud Nine Hair is a reputable online retailer offering a wide range of premium hair styling tools. With their commitment to product quality, innovative technology, and exceptional customer service, they have established themselves as a trusted brand in the hair styling industry. Despite the premium pricing, customers receive excellent value for their money with long-lasting and high-performing products. Cloud Nine Hair's dedication to user experience is evident through their user-friendly website, hassle-free returns policy, and various payment options. Their positive customer reviews, community involvement, and strong reputation further solidify their position as a leader in the market. Whether you're a professional hairstylist or an individual seeking salon-like results at home, Cloud Nine Hair provides the tools and support you need to achieve your desired hairstyles.