Users Voice for Cloudways

8% users rated Terrible
0% users rated Poor
0% users rated Average
1% users rated Very Good
91% users rated Excellent
Pie Chart Review Representation for Cloudways
Cloudways Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Cloudways Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 27 Mar 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 5 1.4 2.3 4.8 2.2
Oct 2022 5 5 1 3.6 4.8 1.4
Nov 2022 4.8 1 5 5 4.9 1.1
Dec 2022 5 5 2.2 1.8 5 5
Mar 2023 4.2 4.8 5 5 4.9 1.3
Line Chart for Rating of peer stores

cloudways.com

bigrock.in

agoda.com

airportparkingreservations.com

milesweb.com

dhgate.com

Detailed Cloudways Review by

Introduction:

Cloudways is a managed cloud hosting platform that provides users with a highly user-friendly, feature-rich, and reliable experience. The platform is built on top of some of the most reputable cloud infrastructures such as AWS, Google Cloud, Linode, and DigitalOcean.

Pros and Cons:

Pros:
  • Easy-to-use interface
  • Scalable cloud hosting solutions
  • Multiple cloud infrastructure options
  • 24/7 customer support
Cons:
  • Higher pricing compared to other hosting providers
  • Limited customizability on some plans

User Experience:

Cloudways offers an intuitive user interface that allows users to easily manage their servers and applications. The platform also provides a one-click backup and restore feature, making data retrieval effortless.

Pricing and Value for Money:

Cloudways pricing is based on the cloud infrastructure chosen and the server specifications. While their pricing may be higher than other hosting providers, they offer reliable performance and scalability, making it a valuable investment for businesses that require a robust hosting solution.

Alternatives:

Compared to other hosting providers, Cloudways is more expensive. However, alternatives such as SiteGround and Bluehost may be viable options for businesses that require a more affordable hosting solution.

Customer Service:

Cloudways provides 24/7 customer support via live chat, ticketing system, and phone. They also offer a comprehensive knowledge base that provides users with troubleshooting and technical information.

Product Quality and Selection:

Cloudways offers a wide range of cloud hosting solutions that cater to different business needs. Their infrastructure includes AWS, Google Cloud, DigitalOcean, Linode, and Vultr.

Website Usability:

Cloudways' website is user-friendly, with a clean layout and easy navigation. They also offer a live chat feature that allows users to get support quickly.

Returns and Exchanges:

Cloudways does not offer any returns or exchanges, as they are a cloud hosting provider.

Promotions and Discounts:

Cloudways offers promotions and discounts from time to time. They also have a referral program that rewards users who bring in new customers.

Reputation:

Cloudways has a good reputation in the industry, with a 4.7-star rating on Trustpilot. They are known for their reliability, scalability, and customer support.

Payment Options:

Cloudways accepts payment via credit card, PayPal, and bank transfer.

Loyalty Programs:

Cloudways has a referral program that rewards users who bring in new customers. The more customers you refer, the higher the rewards.

Customer Reviews:

Customers on Trustpilot rate Cloudways highly, commending the platform's reliability and ease of use. However, some customers mention the higher pricing compared to other hosting providers.

Community Involvement:

Cloudways is active on social media, where they engage with their customers and provide updates on the platform's development. They also have a blog where they share industry insights and hosting tips.

Shipping and Costs:

As a cloud hosting provider, Cloudways does not offer any shipping. Costs are based on the cloud infrastructure chosen and the server specifications. Customers can choose to pay per month or per hour, depending on their needs.

Cloudways Recent User Reviews

User Rating

5 stars

177

👤

Reviewer Name: Nicolo Testa

Review Submission Date: 2022-12-04

Review Title: Sultan was incredible
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Sultan was incredible! He helped me on two occasions the same night. He went into the server and fixed 2 php issues I was having that was not allowing me access to my site. He was a pleasure to work with. Thank you so much!

👤

Reviewer Name: Jaco Kruger

Review Submission Date: 2022-12-04

Review Title: Quick to respond and VERY KNOWLEDGABLE!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: These Cloudways people are amazing! Every time i need help they are quick to respond and very helpful!! I even just contact them when i do updates and backups and they will go on standby in chat and help if anything goes sideways! Brilliant and VERY knowledgable!! ALWAYS go out of their way to help or suggest resolutions. Just AMAZING worth every penny!

👤

Reviewer Name: ashfaque ahmad

Review Submission Date: 2022-12-02

Review Title: Cloudways support is THE BEST SUPPORT
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I always trust Cloudways and it's my favorite platform. I never seen such support anywhere. The team is really amazing. Tayyab is my favorite person to talk at Cloudways. He is so patient and knowledgeable and guided me thoroughly always, step by step and verified all the record to make sure my website is always live. I wish there was option to give more than 5 star.

👤

Reviewer Name: MM

Review Submission Date: 2022-11-30

Review Title: I've been having major problems with my…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I've been having major problems with my website due to a DDOS attack.Engineer Usama Zafar took responsibility for the solution related to CloudFlare CDN and presented it to me.In order to reduce the bandwidth of CloudFlare CDN, which continues to grow due to DDoS attacks, a new server was created and Cloudflare CDN was integrated first. As a result, the amount of traffic was significantly reduced. He responds very kindly.He was a very good counselor. I'm satisfied.

👤

Reviewer Name: Tito Alvarez

Review Submission Date: 2022-11-28

Review Title: Forget the rest and go with the best...
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have been using hosting sites since the beginning of the Netscape days and I must tell you that the support team at Cloudways along with the company in general are 5 star and very serious and dedicated in helping its customers. They go above and beyond. As I said I know from first hand experience that this is true. So forget the rest and go with the best.

👤

Reviewer Name: Wendy Batten

Review Submission Date: 2022-11-24

Review Title: Rafia was very helpful
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Rafia was very helpful, she 100% helped me with my issue. I wish all company support people could be so easy to deal with. There is nothing more I could have ask for from a support personal

👤

Reviewer Name: Jay Tickle

Review Submission Date: 2022-11-22

Review Title: Cloudways support is always quick and…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Cloudways support is always quick and helpful. And I really appreciate their Safe Updates and integration with Cloudflare. I've moved about 20 sites to them and more are coming!

👤

Reviewer Name: William Smith

Review Submission Date: 2022-11-17

Review Title: Super Easy Migration with Significant Savings
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Migrating my site from GoDaddy was super easy via their plugin. TTFP is 4 times faster than before and you can reach a support PERSON in just a few clicks - a big benefit for non-professionals like me. Upgrading to a managed Word Press site, with staging, was significantly less on Cloudways. (For example, there was a $100/year savings on the SSL certificate, alone, with an amazingly simple 2-minute install procedure.) These are first impressions, but, so far, so good.

👤

Reviewer Name: Brandon Ernst

Review Submission Date: 2022-11-16

Review Title: BEST customer service of ANY hosting, powerful, very reasonable pricing
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: BEST customer service of ANY hosting company. I've worked deeply with 10-15 different hosts over the years - Cloudways blows them all out of the water.Fantastically powerful hosting. Reasonable pricing.

👤

Reviewer Name: Hel Iv

Review Submission Date: 2022-11-14

Review Title: Helena
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: For registering your Cloudways account, you need to send them via email (!):1. Photo of your ID2. Link to at least 2 (!) profiles on social media, like FB or Twitter. What is this??? It's not legal. It's about personal information. They ask to send it via email so they give NO LEGAL GUARANTEE for your data privacy. And if you disagree -- they cancel your account (email) immediately. I think this company should face legal problems because of collecting private data. Never never never. Stay away from this scam, no matter what they offer you.