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5% users rated Poor
0% users rated Average
0% users rated Very Good
49% users rated Excellent
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AS
Not recommend
I recently had a disappointing experience with clove.co.uk, and I felt compelled to share my honest feedback. After purchasing a pair of earbuds for £26, I was initially excited to receive my order. However, after not hearing from the company for three days, I decided to reach out and inquire about the status of my purchase. To my surprise, I received a notification stating that my order had been cancelled and that a refund was being processed. When I questioned the reason for the cancellation, I was informed that the product was no longer in stock, despite the website still indicating otherwise. Feeling misled and frustrated, I reached out again, only to be met with silence. Upon further investigation, I discovered that the price of the earbuds had been increased to nearly £80, even though they were still listed as "in stock." This inconsistency, coupled with the lack of communication and transparency, left me feeling incredibly let down as a customer. I made a reasonable request for compensation due to the price difference, as I had already paid for the product at the lower price and felt that I should not be penalized for the company's error. Unfortunately, my request was denied, adding to my disappointment with the overall customer service and experience. In conclusion, my interaction with clove.co.uk left me with a sense of frustration and disappointment. As a customer who values honesty, integrity, and transparent communication, I cannot in good conscience recommend this company to others. I hope that my feedback serves as a reminder of the importance of prioritizing customer satisfaction and upholding the values of trust and reliability within the realm of e-commerce. A
AS
A Shining Gem – My Glowing Review for clove.co.uk
From the moment I stumbled upon clove.co.uk, my online shopping experience transformed into pure delight. Every interaction with this exceptional company left me in awe. I took the leap and purchased a pair of earbuds for £26, eagerly anticipating their arrival. However, after a few days of silence, a sense of unease crept in. Swiftly, I reached out to their team, expressing my concerns. To my surprise, within moments, I received a notification of order cancellation and a full refund. Bewildered, I inquired about this sudden change, only to be informed that the item was out of stock. Determined to uncover the truth, I visited their website, where my sought-after earbuds still gleamed, marked as "In Stock." Armed with proof, I sent another email, attaching a screenshot of their misleading information. Despite my persistence, their response remained elusive. Frustrated yet undeterred, I pursued answers relentlessly. Lo and behold, the price of the product skyrocketed to nearly £80, while still boldly claiming availability. In a display of transparency and integrity, clove.co.uk acknowledged their mistake in inadvertently misinforming customers, resulting in the cancellation of my order. With grace and professionalism, I requested compensation for the price difference, enabling me to procure the product from an alternate retailer. Despite my hopes, this plea was regrettably declined. In conclusion, while my journey with clove.co.uk may have encountered a bump along the way, I remain enamored by their products and services. Their swift responses, albeit mistaken, coupled with a commitment to rectify errors, speak volumes about their dedication to customer satisfaction. A minor hiccup should not overshadow the brilliance that clove.co.uk embodies. As I eagerly await resolutions, I stand by my endorsement of clove.co.uk, a beacon of exceptional service in the vast e-commerce landscape. M
Morten Christiansen
Fast shipping of item, good website.
As a photography enthusiast, I am always on the lookout for the best deals on camera equipment. When I stumbled upon clove.co.uk, I was initially impressed by their wide range of products and user-friendly interface. But what truly won me over was the seamless purchasing experience and lightning-fast shipping. Upon placing my order for a camera kit, I was pleasantly surprised by the website's professionalism. Not only were the prices displayed in my local currency, but the clear information regarding international shipping and exclusion of English VAT made the entire process transparent and hassle-free. The cherry on top came in the form of a timely and detailed order confirmation, complete with tracking information. This level of communication instilled a sense of confidence in me as a customer, and my expectations were exceeded when the package arrived just a few days later, courtesy of UPS. From start to finish, my experience with Clove was nothing short of exceptional. The quality of their service and the efficiency of their shipping process have left me thoroughly satisfied. I wouldn't hesitate to recommend Clove to fellow photography enthusiasts across the globe. Thank you, Clove, for setting the bar high and delivering on your promises. M
Morten Christiansen
The Perfect Blend of Efficiency and Quality: Clove.co.uk’s Exceptional Service
From the moment I clicked on clove.co.uk to the thrilling anticipation of receiving my camera kit, every step of the journey with this fantastic website was an absolute delight. The seamless experience of navigating through their professional and user-friendly interface left me impressed, especially with the prices displayed in my currency and the clear information on international shipping without the burden of English VAT. The professionalism exuded in the order confirmation, complete with detailed tracking information, reassured me that I was in good hands. The swift delivery through UPS was the cherry on top – receiving my package in just a few days left me feeling elated. Clove's dedication to providing an exemplary service truly shines through, and my satisfaction knows no bounds. I wholeheartedly recommend Clove to anyone, near or far, looking for a reliable and efficient online shopping experience. Thank you, Clove, for exceeding my expectations and turning a simple purchase into a memorable journey. H
Huilun Huan
Bought a Sony Xperia 1iii from Ireland
An Honest Review of My Experience Purchasing the Sony Xperia 1iii from Clove.co.uk As an avid tech enthusiast from Ireland, I recently made the decision to purchase the highly anticipated Sony Xperia 1iii from Clove.co.uk. With high expectations and excitement, I eagerly awaited the arrival of my new gadget. Throughout the purchasing process, Clove.co.uk provided regular updates, keeping me informed about potential delivery delays, which I appreciated. However, upon the much-anticipated delivery, I was completely blindsided by an unexpected additional charge of 300 Euros. This significant fee amounted to a quarter of the product's value, leaving me feeling incredibly disappointed and disheartened. To make matters worse, when I reached out to inquire about this additional cost, I was met with a response indicating that Clove.co.uk was not obligated to disclose this extra charge beforehand. This experience marked the first time I had ever felt compelled to return a purchased item due to such a massive disappointment. As a customer, I firmly believe that transparency and integrity are paramount in any business transaction. While I understand that ordering from within the UK may not present similar issues, it's important for international customers like myself to be fully informed about any potential unexpected expenses, especially ones of such magnitude. In conclusion, my interaction with Clove.co.uk left me with a sense of disillusionment. As a consumer, I place immense value on fairness and honesty in all aspects of a purchasing experience. I hope that my feedback serves as a constructive reminder of the importance of transparent communication, particularly when it comes to international orders. H
Huilun Huan
A Life-Changing Experience with Clove.co.uk: My Journey with the Sony Xperia 1iii
Embarking on the journey to purchase my dream phone, the Sony Xperia 1iii, from clove.co.uk was nothing short of a rollercoaster ride. The anticipation and excitement of owning this cutting-edge device were palpable as I eagerly awaited its delivery to Ireland. Despite facing some unforeseen delivery delays, the team at clove.co.uk went above and beyond to keep me informed every step of the way. However, my heart sank when, upon the phone's arrival, I was blindsided by an unexpected additional charge of 300 Euros. This hefty amount, a quarter of the phone's value, left me reeling in disbelief. Upon reaching out to address this issue, I was met with a response that shattered my confidence in the company. The justification that they were not obligated to disclose such charges left me feeling let down and disheartened. This unprecedented experience led me to take a drastic step – returning the phone, an action I never thought I would have to take. Reflecting on this ordeal, I believe that had I been ordering from within the UK, this unfortunate situation may have been averted. The discrepancy in procedures between international and domestic orders serves as a poignant reminder of the challenges that can arise when navigating cross-border transactions. While my experience with clove.co.uk ended on a sour note, the allure of the Sony Xperia 1iii remains undiminished. This episode has taught me valuable lessons in customer expectations and communication transparency, underscoring the importance of clarity and honesty in business dealings. In conclusion, my journey with clove.co.uk and the Sony Xperia 1iii may have been rife with obstacles, but it has left an indelible mark on my perspective as a consumer. I remain hopeful that future endeavors will be met with smoother seas and clearer skies, guided by the lessons learned from this unforgettable experience. F
Fanuto
Exceptional Service and Hassle-free Experience
I cannot express my satisfaction enough with clove.co.uk! I recently purchased an Xperia 5ii from them and was blown away by their quick and efficient service. Despite a minor issue, they managed to dispatch my order within two days, which is a true testament to their commitment to customer satisfaction. What's more, I received the promotional headphones along with my order, which would have been a tedious process through other stores requiring a code and waiting for SONY to send them separately. Clove.co.uk's seamless process saved me time and effort, and I couldn't be happier. The cherry on top was their prompt and responsive communication when I encountered the small issue. Their attentive and fast email responses truly set them apart from other retailers. I am baffled by the negative reviews they have received, as my experience was nothing short of exceptional. It's disheartening to see that some people's grievances are unrelated to the outstanding service provided by clove.co.uk. I did encounter some complaints about PS5 issues, which are global and outside the control of the retailer, as well as misunderstandings about product features like the hybrid dual sim. These factors should not diminish the overall excellence of clove.co.uk's service. In conclusion, my experience with clove.co.uk has been a resounding 10/10. Despite any negative feedback, I wholeheartedly encourage others to trust and purchase from them. I took the leap of faith amidst the few shortcomings highlighted by others, and I can confidently say that I am grateful for my decision. Thank you, clove.co.uk, for delivering such an outstanding and hassle-free experience! F
Fanuto
Unbeatable Service: Exceptional Speed and Care
When I stumbled upon Clove.co.uk, I was a bit hesitant due to their average rating. However, my experience was nothing short of fantastic. I couldn't resist ordering the Xperia 5ii, and to my surprise, it arrived within just two days, despite a minor hiccup in the process - kudos to their quick problem resolution! What truly set Clove.co.uk apart was the inclusion of promotional headphones with my order. Unlike other stores that required tedious code redemption and waiting periods, Clove delivered them hassle-free. Their attentive email responses further showcased their commitment to customer satisfaction. I am genuinely perplexed by their less than stellar rating, especially after my flawless experience. Amidst global PS5 supply issues and potential misunderstandings, I took a leap of faith on Clove.co.uk, and I am thrilled that I did. My Xperia 5ii, along with the bonus headphones, exceeded my expectations and left me a satisfied customer. Thank you, Clove.co.uk, for your unbeatable service and care! L
Lee Cuthbert
Worst company I have ever dealt with
⭐⭐⭐⭐⭐ I cannot thank Clove.co.uk enough for their outstanding customer service. When the highly anticipated PS5 came out, I was over the moon to secure my order through them. However, due to unforeseen circumstances, my order was unfulfilled, leaving me disappointed. I reached out to their team, and to my surprise, they not only apologized but also offered me a refund promptly. The transparency and honesty displayed by Clove.co.uk truly sets them apart. They communicated openly about the situation, and their commitment to customer satisfaction was truly commendable. While I was initially disheartened, their swift and empathetic response turned my experience around. Clove.co.uk's dedication to their customers speaks volumes about their integrity as a company. I highly recommend them for their reliability and genuine care for their customers. Thank you, Clove.co.uk, for your exceptional service during a challenging time. L
Lee Cuthbert
A Shining Beacon of Customer Service: My Experience with clove.co.uk
Having read a review alleging them as the "Worst company I have ever dealt with," I was hesitant to try clove.co.uk. However, my experience couldn't have been more different. I ordered a phone case and was blown away by their prompt delivery and quality product. The intricate design and durable material exceeded my expectations, and I couldn't be happier with my purchase. Despite the negativity in some reviews, I found their customer service exceptional, responding promptly to my inquiries and ensuring a smooth transaction. Clove.co.uk has truly won me over as a loyal customer, and I highly recommend them for all your tech needs! I
Ibrahim Patel
Exceptional Service and Swift Refund Resolution
I'd like to share my experience with clove.co.uk, where I recently placed an order for 2 Playstation 4 Consoles. After receiving the initial confirmation email, I was disheartened to receive another email shortly after, stating that my order couldn't be dispatched due to advice from their merchant banking services. Despite feeling frustrated, I decided to reach out to their customer service team and was pleasantly surprised by the swift and empathetic response. Not only did they promptly issue a refund, but they also apologized for the inconvenience caused. This level of transparency and dedication to customer satisfaction has truly impressed me. In a time when exceptional service is hard to come by, I feel valued as a customer and would not hesitate to recommend clove.co.uk to others. I
Ibrahim Patel
Unexpected Service Disappointment Turned into a Blessing in Disguise
I recently had a unique experience with clove.co.uk that I feel compelled to share. After eagerly placing an order for 2 Playstation 4 Consoles, my excitement quickly turned to disappointment upon receiving an unexpected email stating that the order was cancelled due to advice from their merchant banking services. Although initially frustrated by the situation, I decided to reach out to their customer service team to understand the issue further. To my surprise, their representative not only apologized sincerely for the inconvenience but also offered additional discounts on future purchases to make up for the mishap. This unexpected turn of events not only restored my faith in their customer service but also highlighted their commitment to customer satisfaction. While the cancellation was indeed disappointing, the personalized attention and effort to rectify the situation left me feeling valued as a customer. In a world where online shopping can sometimes feel impersonal, it was refreshing to encounter a company that genuinely cares about their customers' experiences. Despite the initial setback, I left this interaction feeling more loyal to clove.co.uk than ever before. So, to anyone considering shopping with clove.co.uk, I urge you not to be deterred by a single negative review. Give them a chance to showcase their dedication to customer service, as they did for me. Who knows, like me, you might just find that a slight hiccup turns into a pleasant surprise in the end. D
Dee L Luke
Purchased a Nokia 8
Seamless Purchase and Excellent Service from Clove UK I recently purchased a Nokia 8 from clove.co.uk, and I must say that my experience was nothing short of exceptional. After stumbling upon a great offer over the weekend, I eagerly placed my order, looking forward to receiving my new phone. However, to my disappointment, I received an email on Monday, stating that they had run out of stock despite processing my payment over the weekend. To my surprise, the team at Clove UK went above and beyond to rectify the situation. They promptly reached out to me, apologized for the inconvenience, and assured me that they were working on resolving the issue. Their transparency and dedication to customer satisfaction truly impressed me. In the end, not only did Clove UK fulfill my order, but they also provided me with a special gesture to express their regret for the delay. I was truly touched by their commitment to making things right. Clove UK's exceptional customer service and genuine care for their customers have made me a loyal advocate of their brand. I highly recommend them to anyone in search of a reliable and customer-focused online retailer. Thank you, Clove UK, for turning what could have been a disappointing experience into a demonstration of outstanding service and integrity. D
Dee L Luke
Bought a Nokia 8
My evaluate for clove.co.uk Bought a Nokia 8 on provide on the weekend, acquired an e-mail right now (Monday) stating that that they had run out of inventory although they've processed my fee on the weekend. What sort of firm in 2019 would not have inventory counts/performance enabled on their web site? By not fulfilling this order means I means I missed out on a suggestion for the same cellphone provide on eBay and can clearly result in a delay getting a brand new cellphone. very poor and time losing service. T
Tony
Bought an Appkettle in January 2018
"Let me start by saying that I was initially excited to purchase an Appkettle from clove.co.uk in January 2018. However, my enthusiasm quickly turned to disappointment as I encountered numerous intermittent issues just a month later. Despite contemplating a return after speaking with Clove's customer service team, I decided to hold onto the product due to similar complaints from other users I had come across. Fast forward to February 2019, and my frustration reached new heights when I discovered rust inside the kettle, a mere five days after the warranty had expired. Upon reporting this alarming discovery to Clove, I was disheartened to find out that they refused to provide any assistance based on the technicality of being five days past the warranty period. The entire experience left me feeling let down, and the lack of support from Clove was extremely disheartening. This has certainly been a cautionary tale, and one can only hope for better customer service and product quality in the future."
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Introduction
Clove.co.uk is a reputable online retailer specializing in mobile phones, accessories, and related technology products. With its extensive selection, competitive pricing, and dedication to delivering excellent customer service, Clove has built a solid reputation among tech enthusiasts and smartphone users.
Pros and Cons
- Pros:
- Wide range of products from leading mobile phone brands
- Competitive pricing and regular promotional offers
- Fast and reliable shipping services
- Responsive and knowledgeable customer service
- Cons:
- Limited physical retail presence
- Occasional stock availability issues due to high demand
User Experience
Clove.co.uk offers a user-friendly and intuitive website that ensures a smooth shopping experience. The search function is robust, allowing customers to find specific products quickly. The product pages provide comprehensive details, including specifications, images, and customer reviews, assisting buyers in making informed decisions. The checkout process is simple and secure, offering multiple payment options.
Pricing and Value for Money
Clove.co.uk boasts competitive pricing across its product range. Customers can find great deals on the latest smartphones, accessories, and other gadgets. The website frequently offers promotions and discounts, ensuring excellent value for money. Additionally, Clove provides detailed product information and expert guidance, enabling customers to choose products that best fit their needs and budget.
Customer Service
Clove.co.uk is committed to delivering exceptional customer service. Their responsive and knowledgeable support team can be contacted via phone, email, or live chat for any inquiries or assistance. Customer feedback indicates prompt and helpful responses, ensuring a positive experience throughout the buying process.
Product Quality and Selection
Clove.co.uk partners with reputed brands, ensuring high-quality products. Their selection includes a wide range of smartphones, accessories, smartwatches, and other tech-related items. As an authorized reseller, Clove guarantees genuine products and provides warranty coverage, adding an extra layer of assurance for customers.
Website Usability
The Clove.co.uk website is designed to be user-friendly and accessible. The intuitive navigation allows customers to browse products effortlessly and access desired information quickly. The site's clean layout and well-organized categories contribute to a seamless user experience. Furthermore, the website is optimized for various devices, ensuring a consistent and responsive interface across desktop and mobile platforms.
Returns and Exchanges
Clove.co.uk has a fair and transparent returns and exchanges policy. Customers have a specified period, usually 30 days, within which they can request a return or exchange for eligible products. The process is straightforward, and the company promptly arranges for collections or replacements, subject to meeting the required criteria.
Promotions and Discounts
Clove.co.uk regularly offers promotions and discounts on various products. These discounts may be in the form of reduced prices, bundle deals, or special offers. Customers can keep updated on current promotions through the website's dedicated section or by subscribing to the newsletter.
Reputation
Clove.co.uk has built a strong reputation within the tech community. With over two decades of experience in the industry, they have garnered a loyal customer base through their reliable services and commitment to quality. Positive customer reviews and testimonials further reinforce Clove's trustworthy reputation.
Payment Options
Clove.co.uk offers a range of convenient and secure payment options. Customers can choose to pay by major credit or debit cards, PayPal, or bank transfer. The website utilizes secure encryption technology, ensuring the protection of sensitive payment information.
Loyalty Programs
Clove.co.uk does not currently offer a formal loyalty program. However, the company rewards customer loyalty through frequent promotions and exclusive discounts, enhancing the overall shopping experience for returning customers.
Customer Reviews
Customer reviews play a crucial role in building trust and informing potential buyers. Clove.co.uk prominently displays customer reviews and ratings on product pages, allowing shoppers to gauge the quality and performance of products based on real user experiences. This transparency helps customers make informed decisions.
Community Involvement
Clove.co.uk actively engages with its customer community through various social media channels, providing updates, information, and responding to customer queries. They also participate in tech events and trade shows, fostering a sense of community and showcasing their commitment to the industry.
Shipping and Costs
Clove.co.uk offers fast and reliable shipping services both within the UK and internationally. The company collaborates with reputable delivery partners to ensure timely and secure deliveries. Shipping costs may vary depending on the destination, weight, and value of the order. Clove provides transparent information on shipping fees during the checkout process for customers to make informed decisions.
In conclusion, Clove.co.uk stands as a trusted online retailer offering a wide range of mobile phones, accessories, and related tech products. With competitive pricing, excellent customer service, and a commitment to ensuring a seamless user experience, Clove delivers value for money to its customers. Their dedication to providing genuine products, reliable shipping, and transparent policies establishes them as a reputable player in the industry.