Introduction
Club Mahindra is one of India's leading holiday and resort companies established in the year 1996. Its aim is to provide members with high-quality holidays and experiences at various locations across India and the world. They currently have over 60 resorts in India and abroad.
Pros and Cons
Pros: - Large selection of holiday destinations across India and abroad - High-quality resorts and experiences - Membership program offers long term savings on holidays - Priority booking privileges Cons: - Membership fee can be expensive - Limited availability during peak season - Unpredictable availability of desired resorts during non-peak season
User Experience
Club Mahindra's website is user-friendly and easy to navigate. It provides detailed information on membership programs, resort locations and amenities, and holiday experiences. The search feature allows users to search for resorts based on their preferred location, travel dates, and the number of people travelling.
Pricing and Value for Money
Club Mahindra's membership fees vary depending on the number of years and the type of membership chosen. The prices range from INR 2.75 lakhs to 13.5 lakhs. Members are entitled to a week-long holiday every year at any of their resorts with various discounts on food and other activities. The membership program can provide long term savings to frequent travellers and those who prefer luxury experiences.
Alternatives
Other major players in Indian holiday and resort industry are Sterling Holidays, Lemon Tree Hotels, and Thomas Cook India. These companies offer similar holiday experiences and discounts, but have their unique selling points.
Customer Service
Club Mahindra has a dedicated customer service team that is available 24/7. They can be reached via phone, email, or chat. They are known for their prompt responses and efficient problem-solving skills.
Product Quality and Selection
Club Mahindra exclusively provides high-quality holiday experiences and luxurious resort stays. They offer a wide range of holiday options including beach holidays, hill station vacations, and cultural tours.
Website Usability
Club Mahindra's website is designed to be easy to use and navigate. The search feature allows users to search for the resort based on location, travel dates, and number of people travelling. It also provides detailed information on resort amenities, holiday experiences, and membership programs.
Returns and Exchanges
Club Mahindra does not have a return policy as the products are services provided are related to holidays, membership program, and resorts. However, they do have a cancellation policy in place that depends on the time of cancellation.
Promotions and Discounts
Club Mahindra regularly offers promotions and discounts to its members. They also provide various deals that are associated with specific seasons, festivals or occasions.
Reputation
Club Mahindra has built a strong reputation in the Indian holiday and resort industry with over 60 world-class resorts across India and abroad. It is known for providing high-quality holiday experiences and luxurious resorts stays at affordable prices.
Payment Options
Club Mahindra accepts payment through various online and offline modes such as credit card, debit card, net banking, e-wallets, and cheque.
Loyalty Programs
Club Mahindra's membership program is its loyalty program. It offers long term savings on holidays and various discounts on food, activities, and other services.
Customer Reviews
Club Mahindra has mixed customer reviews ranging from highly satisfied to highly dissatisfied. It is essential to consider both positive and negative reviews while making an informed decision.
Community Involvement
Club Mahindra has been involved in various community service initiatives through its CSR program. Some of the initiatives include water conservation, tree plantation, and education for underprivileged children.
Shipping and Costs
Club Mahindra does not have shipping costs, as the products are services offered are related to holidays, membership program, and resorts. However, associated travel costs, purchases during the stay and other expenses are paid for by the customers themselves. In conclusion, Club Mahindra is one of the leading players in the Indian holiday and resort industry. It offers high-quality holiday experiences and luxurious resort stays at affordable prices. However, it is crucial to consider both positive and negative reviews before deciding on a membership.
