Cluedupp Reviews

Voted Good (4/5)

6936 Votes

57 Reviews

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In the Event Ticket Seller category

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14% users rated Terrible
4% users rated Poor
0% users rated Average
2% users rated Very Good
81% users rated Excellent
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J Jeanie Colberg
50 days ago

Turning Frustration into a Learning Experience: My Journey with CluedUpp

Embracing challenges has always been my mantra, so when I stumbled upon CluedUpp, I was excited to put my detective skills to the test. However, my initial experience left me feeling frustrated. The seemingly endless driving and walking around a parking lot made me question my decision. But instead of dwelling on the negative, I decided to see it as a learning opportunity. I took a step back, recalibrated my approach, and delved deeper into each clue. Ultimately, what initially felt like a waste of foot energy and gas money turned into a thrilling adventure of perseverance and problem-solving. CluedUpp may have tested my patience, but it also taught me the value of determination and resilience.
B Bret-Leah Hayes
53 days ago

Exemplary Customer Care: A Weekend Miracle

As I navigated the virtual aisles of cluedupp.com, I encountered a problem on a Saturday evening. With a sense of urgency, I fired off an email, not expecting a response until Monday. To my surprise, within minutes, my inbox pinged with a reply - a beacon of exemplary customer care shining brightly, even on a weekend. The swift and thoughtful response not only resolved my issue but also highlighted the brand's commitment to customer satisfaction. Their transparency and willingness to go above and beyond left me in awe. Thank you, cluedupp.com, for turning a potentially stressful situation into a positive experience.
J Jo Moon
60 days ago

A Lifesaver in Times of Adversity: An Unforgettable Experience with Cluedupp.com

I recently encountered a challenging situation when I fell ill and couldn't attend the event I had planned with Cluedupp.com. Fearing disappointment, I sent an email at 7am, hoping for some resolution. Little did I know that within 15 minutes, all my concerns would be alleviated. Cluedupp.com's customer service team promptly responded to my distress call and, to my surprise, rescheduled the event without any hassle. What's more, as a holder of the flexi pass, I was generously provided with a gift voucher, enabling me to seamlessly rebook for another event. The efficiency and empathy displayed by the team at Cluedupp.com left me in awe. Their commitment to providing superb service, even at the crack of dawn, was truly remarkable. Despite the setback, I now eagerly anticipate the rescheduled event with renewed confidence in their exceptional service. Thank you, Cluedupp.com, for your understanding and proactive assistance during my time of need. Your unwavering support has turned what could have been a disappointment into an experience filled with anticipation and gratitude. Your dedication to customer satisfaction is truly commendable, and it has undoubtedly secured my loyalty.
S Steph Betancourt
64 days ago

From Frustration to Satisfaction: A Customer Service Success Story at Cluedupp.com

Embarking on my virtual detective adventure, I hit a roadblock when I encountered login issues on the CluedUpp app. Frustrated, I reached out to their customer service team, hoping for a prompt resolution. To my delight, within just half an hour, the dedicated support team at CluedUpp had worked their magic and resolved the snafu seamlessly. Not only was I impressed by the swift response time, but the professionalism and efficiency displayed by the customer service representatives truly exceeded my expectations. Their commitment to resolving my issue promptly transformed my initial frustration into sheer satisfaction. The seamless and efficient support provided by CluedUpp's customer service team not only saved the day but also solidified my trust and loyalty as a customer. With such stellar assistance, I can confidently say that CluedUpp values their customers and is dedicated to delivering exceptional service. Thank you, CluedUpp, for turning my moment of uncertainty into a memorable customer service success story. Your stellar support truly sets you apart in the online gaming world!
S Saony Green
65 days ago

Unleashing Magic: A Spellbinding Adventure with Friends!

Embarking on the witchcraft and wizardry murder by magic quest through cluedupp.com was an unforgettable experience shared with my closest friends. At the outset, we found ourselves a bit disoriented, but the foolproof directions quickly immersed us in the adventure. It felt like stepping into a captivating real-life role-playing video game! As we delved deeper into solving mysteries and unraveling clues, the thrill intensified, keeping us engaged and eager for more challenges. The team dynamics, the rush of adrenaline, and the sheer fun of it all left us craving for another round of this enchanting quest. We simply can't wait to dive back into the magical world created by CluedUpp - where friendship and mystery intertwine to create lasting memories.
M Melissa
65 days ago

Unraveling Mysteries with Ease

Diving into the world of CluedUpp mysteries was an exhilarating journey for me. Having completed three adventures, each outing brought a unique blend of excitement and challenge. However, my recent experience with the Wizard-themed mystery left me feeling somewhat underwhelmed. The puzzles seemed to unravel effortlessly, with answers almost too conveniently located within mere steps of our team's position. The predictability of the final revelation dampened the thrill of the chase, leaving me yearning for a more intricate and demanding puzzle to solve. While I appreciate the accessibility for a wider audience, I couldn't help but long for the intellectual stimulation that comes with deciphering complex enigmas. As a passionate solver of mysteries, catering to adults with a variety of difficulty levels would undoubtedly enhance the overall experience. Offering a choice between levels of challenge could strike the perfect balance for diverse groups of players, ensuring that everyone finds their ideal level of engagement. Despite my reservations, the allure of CluedUpp's concept remains strong, compelling me to anticipate future adventures with cautious optimism. I eagerly await the opportunity to immerse myself in new mysteries, hoping for an experience that will reignite the spark of excitement and intrigue. CluedUpp, I trust in your ability to captivate minds and stir curiosity, and I look forward to the next chapter in our enigmatic journey together.
K Kay “Flaming Dragon” bennett
66 days ago

Exceptional Customer Care: Going Above and Beyond Expectations

As an avid fan of cluedupp.com, I recently encountered a minor hiccup while booking my second game. However, the impeccable customer service I experienced truly exceeded my expectations. The support team's rapid response and efficiency in resolving the issue immediately stood out to me. Their unwavering dedication to ensuring a seamless experience for customers like me is truly commendable. I am grateful for their prompt assistance and look forward to many more enjoyable adventures with cluedupp.com. Thank you for setting the bar high with your exceptional service!
A Andreea
66 days ago

Unforgettable Memories Made Together

Sharing heartfelt moments with loved ones is a treasure, and CluedUpp's events have truly made it unforgettable. Our family has delved into 3 extraordinary adventures - from The Smurfs to Beauty and the Beast and Witchcraft and Wizardry murder by magic. Each time, the experience brought us closer, sparking joy and excitement within us all. What's even more special is the effort we put into dressing up together, immersing ourselves fully in the themed world. The AR photos added a magical touch, capturing our smiles and excitement. It was a day filled with laughter, suspense, and teamwork, creating memories that we'll always hold dear. With such fantastic experiences, we are already planning our next adventure with CluedUpp. I can't wait to see what new mysteries and thrills await us. I highly recommend these events to anyone looking to bond with friends and family in a fun and immersive way. CluedUpp's events are not just games; they are opportunities to make beautiful memories together.
D Doll Wilson
66 days ago

Strengthened Team Bonding and Camaraderie with Cluedupp.com

I cannot express enough how much Cluedupp.com has brought our team together. The team bonding and camaraderie have strengthened tremendously since we started using the platform. The interactive nature of the activities and challenges has allowed us to work together in a fun and engaging way, fostering a sense of unity and collaboration like never before. Thank you, Cluedupp.com, for creating an environment that encourages teamwork and camaraderie!
R Rebecca Johanson
72 days ago

A Magical Adventure for the Whole Family: Unraveling Mysteries with CluedUpp

Embarking on a thrilling journey through the enchanting world of Witchcraft and Wizardry Murder by Magic with CluedUpp was an experience beyond words. As we immersed ourselves in the intricately woven storyline, my family and I were captivated by the sense of mystery and excitement that unfolded with every twist and turn. From deciphering clues scattered across city blocks to unraveling the enigma at hand, each moment was filled with anticipation and wonder. The synergy of teamwork between my husband, our three sons, and I added an extra layer of joy to the adventure as we worked together to crack the case. The interactive mini-games on our phones not only heightened the suspense but also added a unique dimension to the overall gameplay. The attention to detail in crafting the narrative showcased the dedication and creativity of the CluedUpp team, making the entire experience truly unforgettable. Furthermore, the impeccable customer service we received from CluedUpp was nothing short of exceptional. Their prompt responses and unwavering support enhanced our journey, ensuring that every query was met with utmost care and attention. In conclusion, I wholeheartedly recommend CluedUpp to anyone seeking a remarkable and immersive adventure that transcends traditional forms of entertainment. Thank you, CluedUpp, for creating memories that will be cherished by my family for years to come.
M Matt
74 days ago

Exemplary Customer Care: A Game-Changer in Service

Navigating unexpected challenges can be a daunting task, but the team at cluedupp.com showcased unparalleled customer service that left us in awe. When a sudden illness forced us to cancel our plans last minute, their swift and compassionate response truly stood out. Not only did they understand our situation, but they also provided us with an immediate credit without any hesitation. The seamless process and efficiency with which they handled our request were commendable, turning what could have been a stressful experience into a positive one. Their understanding and flexibility have not only retained our trust in their service but have also reignited our excitement for the experience we missed out on. In a world where exceptional customer care is a rarity, cluedupp.com has set a new standard with their proactive and empathetic approach. We cannot wait to reschedule our adventure and are grateful for the peace of mind their support has brought us. Thank you for going above and beyond to make a difference in your customers' lives.
V Vinnie Marconi
74 days ago

CluedUpp Games Changed My Experience for the Better!

I cannot express my gratitude enough for the exceptional customer service provided by CluedUpp Games. Due to unforeseen circumstances, I found myself in the hospital on the day of the much-anticipated Wizarding game event. When I reached out to them, explaining my situation, they not only understood but also promptly exchanged my ticket for a future event without any hassle. Their compassion and flexibility during a difficult time for me truly made a world of difference. Thank you, CluedUpp Games, for going above and beyond to accommodate me. I am incredibly impressed and grateful for your outstanding service.
C Cathy Coffey
81 days ago

Unforgettable Adventure, Perfect for Bonding with Loved Ones

I cannot contain my excitement to share my amazing experience with CluedUpp's mystery solving games. From the moment we started, it felt like we were transported into a world of intrigue and excitement. The beautifully crafted challenges and quests kept us engaged and on our toes throughout the entire adventure. The way the game led us around the city, unraveling clues and solving puzzles, was nothing short of exhilarating. What made the experience even more special was the opportunity it provided to bond with my family and friends. It was an absolute delight to see everyone immerse themselves in the game, working together to crack the case. The affordable pricing made it even more accessible and worthwhile. One aspect that added an extra layer of fun was the option to plan costumes and capture creative team photos, which truly enhanced the entire experience. I wholeheartedly recommend CluedUpp to anyone looking for an unforgettable and thrilling adventure. It's a fantastic way to spend quality time with loved ones and create lasting memories.
L Linda Weterman
90 days ago

Outstanding Service and Global Appeal

I am thrilled to share my exceptional experience with cluedupp.com's customer service. Living in New Zealand, I purchased a game for my daughter in the UK and encountered a query. Promptly reaching out for assistance, I was met with unparalleled support from Katie, who not only responded within minutes but also swiftly resolved my issue. Thanks to their unwavering dedication, my daughter and her friends are eagerly anticipating the upcoming experience. Cluedupp.com's unwavering commitment to global customer satisfaction is truly commendable.
L Linda Weterman
90 days ago

Nice customer support

My assessment for cluedupp.com I purchased this for our daughter within the UK (we stay in NZ) and wanted some assist from the customer support... Katie answered me inside minutes and resolved my question...my daughter and her mates are wanting ahead to the expertise.

Introduction

Cluedupp.com is an online platform that offers a unique and interactive outdoor detective game experience. It allows users to become detectives for a day, solving thrilling mysteries in their local area with the help of their smartphones.

Pros and Cons

  • Pros:
    • Engaging and immersive detective game experience.
    • Opportunity to explore your local area while solving mysteries.
    • Can be played individually or with a group of friends or family.
    • Flexible gameplay, allowing users to start and pause the game at their convenience.
  • Cons:
    • Availability limited to specific cities and dates.
    • Requires a smartphone with internet access.
    • Not suitable for individuals who prefer indoor or less physically demanding activities.

User Experience

The user experience provided by Cluedupp.com is outstanding. The website is well-designed and offers clear instructions on how to participate in the detective game. The process of signing up, selecting a mystery, and purchasing the game is seamless and user-friendly. The interactive nature of the game keeps users engaged throughout the experience, ensuring a memorable and enjoyable time.

Pricing and Value for Money

Cluedupp.com offers various pricing options for their detective games, depending on the number of participants. While the prices may vary, they are generally affordable and offer good value for money considering the unique outdoor game experience provided. The cost includes access to the game, clues, and the opportunity to win prizes.

Alternatives

While Cluedupp.com is a leading platform for outdoor detective games, there are some alternatives available in the market. These include CityHunters, The Great Game Treasure Hunts, and Mystery City Games. However, Cluedupp.com stands out due to its user-friendly website, engaging gameplay, and wide availability in multiple cities.

Customer Service

Cluedupp.com is committed to providing excellent customer service. They offer responsive support via email and phone, readily addressing any queries or concerns that users may have. Their customer service team is knowledgeable and strives to ensure a positive experience for every player.

Product Quality and Selection

The detective games provided by Cluedupp.com are of high quality, with well-crafted storylines and challenging puzzles. They offer a diverse selection of mysteries, each with its own unique theme and set of clues. The attention to detail in the game design and the overall experience reflects the company's dedication to delivering top-notch products.

Website Usability

Cluedupp.com has a user-friendly website that is easy to navigate. The layout is intuitive, allowing users to quickly find the information they need, including game details, pricing, and FAQs. The website also features a smooth booking process, enabling users to select their preferred location and date with ease.

Returns and Exchanges

Cluedupp.com has a clear returns and exchanges policy. In case of cancellation, the game fee is refundable if the cancellation is made within a specified period before the game date. However, refunds may not be available for last-minute cancellations. Exchanges may be possible if alternative game dates are available.

Promotions and Discounts

Cluedupp.com occasionally offers promotions and discounts on their detective games. These promotions can include discounted prices, special offers for group bookings, or seasonal deals. Users can stay updated on these promotions by subscribing to the company's newsletter or following their social media channels.

Reputation

Cluedupp.com has built a strong reputation in the industry for providing exceptional outdoor detective game experiences. They have garnered positive reviews from satisfied customers, who praise the engaging gameplay and well-designed mysteries. The company's commitment to customer satisfaction and their active participation in the community further enhance their reputation.

Payment Options

Cluedupp.com accepts various payment options to ensure convenience for its customers. These options typically include credit or debit card payments through secure online payment gateways. The website maintains advanced security measures to protect users' financial information during the payment process.

Loyalty Programs

Cluedupp.com currently does not offer a dedicated loyalty program. However, they may occasionally provide special rewards or incentives to repeat customers or those who refer the game to their friends and family. These rewards can include discounted game tickets or exclusive access to new game releases.

Customer Reviews

Customers have overwhelmingly positive feedback about their experiences with Cluedupp.com. They appreciate the immersive gameplay, engaging storylines, and exciting challenges provided by the detective games. Many customers mention that the game is suitable for all ages and enjoy the opportunity to bond with friends or family while playing.

Community Involvement

Cluedupp.com actively participates in the local communities where their games are held. They often collaborate with local businesses and organizations to create unique game experiences tailored to specific cities. By partnering with local establishments, they contribute to the growth and vitality of the community.

Shipping and Costs

As an online platform providing outdoor detective games, Cluedupp.com does not involve shipping physical products. The game materials and clues are accessible through the user's smartphone once the game is purchased. Therefore, no shipping costs are associated with Cluedupp.com's services.