Clutter Reviews

Voted Good (5/5)

5824 Votes

40 Reviews

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In the Moving and Storage Service category

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8% users rated Terrible
0% users rated Poor
3% users rated Average
5% users rated Very Good
85% users rated Excellent
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A Autumn
55 days ago

Exceptional Resilience in the Face of Adversity

Being on the verge of canceling my storage with clutter.com due to a frustrating customer service experience, I found myself at a crossroads. Despite being stonewalled by a lower-tier customer service agent named Bashar, who showed reluctance to escalate my concerns, I decided to give it one final shot. Through sheer determination, I made two more calls to engage with the sales department, hoping for a breakthrough. Unexpectedly, my perseverance led me back to the same uncooperative agent. However, instead of succumbing to the same cycle of disappointment, I took a different perspective. Rather than dwell on the past encounters, I decided to proactively seek resolution for my long-standing account and potential booking for a future move. Although the road was bumpy, it reaffirmed my belief in the power of persistence. Despite the initial setback and unproductive interactions, I emerged from this experience stronger and resolute in my decision-making. Ultimately, the company's loss was my gain as I uncovered my inner grit and determination to navigate through challenges. This encounter, marked by initial frustration, ultimately transformed into a lesson in resilience and self-advocacy. In the face of adversity, I emerged as a stronger, more tenacious customer. This journey served as a reminder that even in the face of poor customer service, one can find empowerment through perseverance.
L LZ
125 days ago

A Lifesaver for Decluttering and Storage Needs!

I can't thank clutter.com enough for their outstanding service! After using their storage facilities for 2 years, I couldn't be happier with the experience. They took great care of my items, and their customer service was top-notch. The pickup process was smooth, and the storage conditions were excellent. I had a minor issue with a broken table during the pickup, but the team handled it professionally and compensated me fairly. They were responsive and understanding, providing me with a satisfactory solution. Their attention to detail and willingness to address any concerns truly set them apart. Not only did clutter.com keep my items safe and secure, but they also made the retrieval process seamless. I was initially worried about potential damage or loss, but everything was in perfect condition when I had it delivered back to me. It was a relief to see that all 15 crates were safely returned without any issues. I can confidently say that clutter.com exceeded my expectations in every way. Their professionalism and dedication to customer satisfaction are truly commendable. I highly recommend clutter.com to anyone in need of reliable and trustworthy storage solutions. Thank you, clutter.com, for your exceptional service!
P Prabhat Gusain
126 days ago

Sapir

I recently had the pleasure of working with Sapir, Carlos, and Collin from clutter.com, and I cannot say enough good things about them. From the moment they arrived, their warmth and friendliness immediately put me at ease during what is typically a stressful time. Their efficiency and professionalism were truly impressive, and they handled the packing and moving with lightning speed. I was absolutely blown away by the level of care and attention they put into their work. It's clear that they take great pride in what they do, and it made all the difference for me. Thanks to Sapir, Carlos, and Collin, what could have been a daunting task turned into a smooth and even enjoyable experience. Their exceptional service has solidified my decision to be a long-term Clutter customer. I am incredibly grateful for the hard work and dedication of these three moving professionals. Thank you so much for making the process seamless and stress-free. I wholeheartedly recommend Clutter to anyone in need of moving and storage services. Thank you again!
P Prabhat Gusain
126 days ago

A Team of Stars: Sapir, Carlos, and Collin Shined Bright!

When Sapir, Carlos, and Collin arrived at my doorstep, I didn't expect such a seamless moving experience. Their punctuality, warm demeanor, and lightning-speed efficiency truly set them apart. Their professionalism was outstanding, making the daunting task of packing and moving feel like a breeze. Their teamwork and dedication were evident in every step of the process, and I couldn't be more grateful for their help. Thanks to these three amazing individuals, my move was stress-free and smooth. Their exceptional service has not only earned my trust but also my loyalty as a long-term Clutter customer. If you're looking for packers and movers who exceed expectations, look no further than Sapir, Carlos, and Collin. They are the epitome of excellence in their field. Thank you for a job well done!
N Neil
126 days ago

Exceptional Service and Professionalism – A Testimonial for clutter.com

From the moment I booked with clutter.com, I knew I was in good hands. The team, especially Sapir, Collin, and Carlos, exceeded all my expectations with their professionalism and punctuality. Sapir's attention to detail and friendly demeanor immediately put me at ease. Collin's efficient and organized approach made the entire process seamless. Carlos's expertise and precision ensured that my belongings were handled with the utmost care. Their commitment to providing exceptional service was evident throughout the entire experience. I was truly impressed by their dedication to their work and the respect they showed for both my time and belongings. Thank you, clutter.com, for having such an outstanding team. I am incredibly grateful for the stress-free moving experience they provided. I highly recommend clutter.com to anyone in need of reliable and professional service.
M Mutale Nkonde
126 days ago

Sapier

When I reached out to clutter.com for help with organizing my space, I had the pleasure of working with Sapier, Carols, and Colin. Their teamwork and dedication truly made a difference in my experience. They were professional, efficient, and attentive to my needs throughout the entire process. Their attention to detail and friendly demeanor put me at ease, and I couldn't be happier with the results. I'm looking forward to working with them again in the future. Thank you, clutter.com, for bringing such a fantastic team to help me declutter my home!
F Freddy
126 days ago

Exceeding Expectations: A Review of clutter.com

When I decided to declutter my home, I turned to clutter.com for assistance. To my delight, Peter, Carlos, and Colin exceeded all of my expectations. Their punctuality and professionalism were truly commendable. They arrived right on time and immediately got to work, showcasing their dedication to providing top-notch service. Peter, Carlos, and Colin's attention to detail and friendly demeanor made the entire process a breeze. They handled my belongings with the utmost care, ensuring that everything was sorted and organized efficiently. Their expertise and commitment to customer satisfaction were evident in every aspect of their work. Thanks to the exceptional team at clutter.com, my home now feels more spacious and organized than ever before. I can't thank Peter, Carlos, and Colin enough for their exceptional service. I wholeheartedly recommend clutter.com to anyone in need of decluttering assistance – their professionalism and efficiency are unmatched.
S Sam
147 days ago

Terrible customer service and too expensive

I have had an absolutely amazing experience with Clutter.com! Their customer service has been top-notch, always going above and beyond to ensure that I am completely satisfied with their services. When I signed up, they took inventory of my items and provided me with access to the photos online, just as promised. This has been incredibly convenient for me, as I can easily keep track of the items in storage. I also appreciate the option to visit the storage unit to retrieve my belongings if needed. The location is conveniently close to me, and I have never encountered any issues with accessing my items. It's great to have the flexibility and choice between delivery and self-retrieval. During the winter, I requested the delivery of my winter boxes, and I was pleasantly surprised at how quickly and efficiently Clutter handled the request. The pricing for deliveries has been very reasonable, and I have never felt like I was overcharged for any service. Overall, I have found Clutter.com to be an affordable and reliable storage solution. I highly recommend their services to anyone in need of storage assistance. Thank you, Clutter, for making my storage experience so seamless and stress-free!
J Jamie
171 days ago

Dion

I cannot say enough about my experience with clutter.com. From the moment I reached out, the team of Dion, Kara, and Eddie made the entire process seamless and stress-free. Their speed, politeness, and professionalism were unparalleled. It's clear that they truly care about their customers and go above and beyond to ensure a positive experience. I can confidently say that they deserve a raise for their outstanding work. I was initially hesitant about using a storage service, but clutter.com quickly put my mind at ease. Their team not only handled my belongings with the utmost care but also communicated with me every step of the way, providing peace of mind during a potentially stressful time. Their commitment to excellence is truly commendable, and I will not hesitate to recommend clutter.com to anyone in need of storage solutions. Thank you, Dion, Kara, and Eddie, for your exceptional service and for setting the bar high for customer satisfaction. You are all invaluable assets to the company, and I am grateful for your dedication. Keep up the amazing work!
L Lizzie D
173 days ago

Francisco and Nicholas did a great job

I recently had the pleasure of working with Francisco and Nicholas from clutter.com, and I must say, they exceeded all my expectations. From the moment they stepped into my home, their professionalism and friendliness were evident. Throughout the entire process, they were incredibly responsive to my requests and instructions, making me feel truly valued as a customer. What truly stood out to me was their efficiency. They worked diligently and swiftly, ensuring that the job was completed in a timely manner without compromising on the quality of their work. It was evident that they took pride in their work, and that level of dedication is truly commendable. I would like to extend my heartfelt gratitude to Francisco and Nicholas for their outstanding service. Their hard work and positive attitude have made the decluttering process so much more manageable for me. They are a credit to the organization, and I would not hesitate to recommend clutter.com to anyone in need of their services. Thank you, Francisco and Nicholas, for a job well done! Your professionalism and work ethic have left a lasting impression on me, and I am incredibly grateful for the exceptional service you provided.
L Lizzie D
173 days ago

Exceeding Expectations: A Testimonial for Francisco and Nicholas

When I reached out to clutter.com, I didn't know what to expect. However, Francisco and Nicholas completely blew me away with their professionalism and dedication. These two individuals were not just good at their job; they were exceptional human beings who represented your company with grace and excellence. From the moment they arrived, Francisco and Nicholas exuded warmth and competence. They listened attentively to my instructions and requests, ensuring that every item was handled with care. Their efficiency was truly remarkable, and I was astounded by how quickly and methodically they worked. What truly set Francisco and Nicholas apart was their genuine friendliness and positive attitude. They didn't just move boxes and furniture; they made the entire process enjoyable with their upbeat demeanor and willingness to go the extra mile. I can confidently say that Francisco and Nicholas are a credit to your organization. Their professionalism, efficiency, and exceptional customer service have left a lasting impression on me. Thank you for sending such outstanding individuals to assist me with my clutter.
C Cherry
232 days ago

Warmth and Professionalism Combined: A Homeowner’s Delight

When I think of exceptional service, I think of clutter.com. From the moment they arrived at my doorstep, their warmth and professionalism were evident. The team didn't just provide storage solutions; they offered a sense of comfort and assurance that is rare to find. Their friendliness was a breath of fresh air, easing any concerns I had about inviting strangers into my home. Not only did clutter.com meet my storage needs efficiently, but they exceeded my expectations by creating a welcoming and stress-free environment. I can confidently say that clutter.com went above and beyond, turning what could have been a mundane task into a delightful experience. Their kindness and helpfulness truly set them apart, making them a top choice for anyone seeking storage solutions with a personal touch. Thank you, clutter.com, for your outstanding service!
E Ellen
245 days ago

The whole process was easy from the…

Stress-Free Moving Made Possible by Clutter I recently had the pleasure of using Clutter for my moving needs, and I can't speak highly enough about my experience. From the moment I booked their services online, I could sense that this was going to be a stress-free and seamless process. The convenience of being able to handle everything online, at my own pace, was a game-changer for me. It allowed me to plan and organize without feeling rushed or pressured. What's even more impressive is the thoughtful reminder messages I received leading up to my appointment. It made me feel like Clutter genuinely cared about my moving experience. On the day of the move, I received texts keeping me informed about the precise arrival time of the movers. Jordan and Bryan, the movers assigned to me, were outstanding. Their efficiency, attention to detail, and clear communication not only impressed me but also put me at ease during a typically stressful time. The entire process was a testament to Clutter's commitment to providing a customer-centric service that truly understands the needs of its users. I highly recommend Clutter to anyone in need of moving and storage solutions. They have set a new standard in the industry, and I am incredibly grateful for their exceptional service. Thank you, Clutter, for making my moving experience not just bearable, but surprisingly enjoyable.
E Ellen
245 days ago

A Stress-Free Moving Experience with Clutter.com: Seamless and Reliable Service

From the moment I embarked on my journey with Clutter.com, I was met with a seamless and stress-free process. The flexibility of completing everything online at my convenience was a game-changer for me. What truly stood out were the thoughtful reminder messages sent by Clutter, ensuring I was well-prepared for my appointment. On the day of the move, the timely texts detailing the arrival of the movers, Jordan and Bryan, reassured me that I was in good hands. Jordan and Bryan were not only efficient and swift in their work but also exceptional in their communication throughout the moving process. Their attention to detail and professionalism showcased the high standards upheld by Clutter.com. I was thoroughly impressed by their dedication to providing top-notch service. Thanks to Clutter.com, my moving experience was transformed into a hassle-free and organized journey. I highly recommend Clutter to anyone in search of a reliable and efficient moving service.
A andrea ballard sharp
255 days ago

Exemplary Service from Courteous and Efficient Movers

I cannot speak highly enough of my experience with clutter.com. Today, I was fortunate to have the assistance of David Richard and Trenton Breland in retrieving my belongings from storage. These two individuals exemplify what it means to provide exceptional customer service. Not only were they patient and friendly, but they also displayed an impressive work ethic that made the entire process smooth and stress-free. Their hardworking and courteous nature made me feel at ease and confident in the safe retrieval of my items. It's rare to come across such dedicated professionals who not only excel at their job but also genuinely care about the customer experience. I highly recommend clutter.com, especially with the assurance that you could be fortunate enough to have movers like David and Trenton attend to your needs. Their dedication and friendly demeanor truly made a lasting impression on me. Thank you, clutter.com, for employing such outstanding individuals who go above and beyond to ensure customer satisfaction.

Introduction

Clutter.com has emerged as a comprehensive and user-friendly online platform aimed at simplifying the process of storage and organization for individuals and businesses. With a wide range of services and a user-centric approach, Clutter has gained a solid reputation in the industry. In this review, we will explore various aspects of the platform to provide you with valuable insights regarding its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:

  • Offers convenient doorstep pickup and delivery services
  • Prioritizes the safety and security of stored items
  • Flexible storage plans suitable for different needs
  • Provides easy online booking and management system
  • Offers a range of additional services like packing and moving

Cons:

  • Availability limited to certain regions
  • Higher pricing compared to traditional self-storage options
  • Limited value for highly time-sensitive storage needs

User Experience

Clutter.com delivers a seamless user experience through its intuitive website and user-friendly interface. The online booking process is straightforward, allowing users to choose their desired storage plan, schedule pickup, and manage their stored items effortlessly. The platform's mobile app further enhances convenience, enabling users to access their stored items and manage their account on the go.

Pricing and Value for Money

Clutter offers competitive pricing based on the size and duration of storage needed. While the rates might be slightly higher than traditional self-storage options, the added convenience and security measures justify the value for money. The platform often runs promotions and discounts, optimizing cost-effectiveness for users.

Customer Service

Clutter is renowned for its exceptional customer service. The support team is responsive and helpful, assisting customers with any queries or concerns promptly. The platform values customer satisfaction and actively works towards resolving issues and ensuring a positive experience.

Product Quality and Selection

Clutter maintains high standards of product quality, ensuring that stored items remain safe and well-preserved. The platform offers a wide selection of storage plans, catering to diverse needs and preferences. From small personal items to large furniture, Clutter can accommodate various items efficiently.

Website Usability

The clutter.com website is designed with user convenience in mind. It features a clean and intuitive layout, making it easy for users to navigate through different pages and find relevant information. The website also enables seamless account management and scheduling, enhancing the overall user experience.

Returns and Exchanges

Clutter follows a transparent returns and exchanges policy. In case of any issues with stored items, users can contact customer support for assistance. Whether it's retrieving specific items or accessing their entire storage, Clutter strives to meet customer needs efficiently.

Promotions and Discounts

Clutter frequently introduces promotions and discounts, creating opportunities for users to save on storage costs. These offers can be found on the clutter.com website and are often tailored to specific storage plans or seasonal promotions. Subscribing to their newsletter ensures that users stay updated on the latest offers.

Reputation

Clutter has established a strong reputation in the storage and organization industry. Its commitment to customer satisfaction, efficient services, and secure storage options has garnered positive reviews from users. The platform's emphasis on safety and reliability has contributed to its trustworthy image.

Payment Options

Clutter.com offers various payment options to cater to user preferences. Users can conveniently make payments online using major credit cards or opt for automated payment methods. The platform ensures secure transactions, safeguarding customer information.

Loyalty Programs

Clutter does not currently offer a loyalty program. However, it consistently rewards customer loyalty through exclusive promotions and discounts. Regular users can benefit from the platform's cost-saving offers and receive personalized storage solutions.

Customer Reviews

Customer reviews play a crucial role in evaluating the credibility of any service provider. Clutter has received overwhelmingly positive reviews from its users, highlighting the platform's professionalism, convenience, and exceptional customer service. These reviews further enhance Clutter's reputation as a trustworthy and reliable storage solution.

Community Involvement

Clutter actively engages with the community by supporting local initiatives, charities, and environmentally friendly practices. The platform values sustainable storage solutions and takes pride in contributing positively to the communities it serves.

Shipping

Clutter offers reliable and efficient shipping services for customers who require their stored items to be delivered to a different location. The platform ensures that shipments are handled with utmost care and delivered within the specified timeframe, providing added convenience for users.

Costs

Clutter.com provides transparent pricing information on their website, allowing users to estimate costs based on their storage needs. While pricing may vary depending on factors such as storage duration and location, Clutter strives to offer competitive rates while maintaining the highest standards of service quality.

In conclusion, Clutter.com stands as an excellent choice for individuals and businesses seeking efficient and secure storage solutions. With its user-friendly platform, reliable customer service, and a wide range of services, Clutter simplifies the storage process and ensures customer satisfaction. While it may not be the most cost-effective option for all storage needs, the added convenience and guarantee of safety make Clutter a trustworthy and reputable choice in the industry.