Users Voice for Coach

82% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
16% users rated Excellent
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Review article published on: 07 Jan 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 1 4.5 4.1 1.4 4.8
Oct 2022 2 1 4.7 3.9 3.5 4.2
Nov 2022 2.7 1 4.5 4.1 5 3.9
Dec 2022 5 5 5 5 5 5
Mar 2023 1.8 1.5 4.1 3 5 3.1
Line Chart for Rating of peer stores

coach.com

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Detailed Coach Review by

Introduction

Coach.com is a popular online luxury retailer that specializes in high-end handbags, apparel, shoes, and accessories for men and women. Founded in 1941, this New York-based brand has become synonymous with quality, craftsmanship, and timeless style. With a strong global presence, Coach.com caters to customers worldwide and offers a diverse range of products that are designed to suit every taste and budget.

Pros and Cons

Pros:
  • Wide range of luxury products
  • Excellent quality and craftsmanship
  • Competitive pricing
  • Free shipping and returns
  • Efficient customer service
  • Loyalty programs
Cons:
  • Limited product customization options
  • Website can be overwhelming for new users
  • Occasional product availability issues

User Experience

Coach.com offers an immersive shopping experience with its clean and modern design. The website is easy to navigate, and the search functionality allows users to find products quickly. The detailed product pages include high-quality images, product information, and customer reviews that assist users in making informed decisions. Additionally, the website offers helpful guides and tips on fashion and style that can be valuable for customers.

Pricing and Value for Money

Coach.com's prices are competitive when compared to other high-end luxury retailers. The brand offers a range of products at different price points, which allows customers to find something suitable for their budget. Coupled with the excellent quality and craftsmanship of each product, Coach.com offers fantastic value for money.

Alternatives

Some other popular luxury retailers that customers can consider are:
  1. Louis Vuitton
  2. Gucci
  3. Prada
  4. Burberry
  5. Michael Kors

Customer Service

Coach.com's customer service is efficient and caters to customers worldwide. The brand offers various channels for customers to contact them, such as email, chat, and phone support. The customer service team is knowledgeable, friendly, and willing to assist customers to the best of their abilities.

Product Quality and Selection

Coach.com offers excellent quality products that are made with superb craftsmanship. The brand has an extensive selection of handbags, apparel, shoes, and accessories that can cater to customers' different styles and preferences.

Website Usability

Coach.com's website is intuitive and easy to use, with a clean and modern design. The search functionality and filtering options allow users to find products quickly, and the detailed product pages provide all the necessary information for making informed decisions.

Returns and Exchanges

Coach.com offers free returns and exchanges within 30 days of purchase, provided the products are in their original condition. The brand offers a simple and straightforward return process, making it easy for customers to exchange or return products.

Promotions and Discounts

Coach.com offers various promotions and discounts throughout the year. Customers can sign up for the brand's email newsletter and follow their social media channels to stay updated on the latest offers and deals.

Reputation

Coach.com has an excellent reputation as a luxury brand that offers top-quality products and excellent customer service. The brand has gained a loyal customer base worldwide, and its products are highly sought after. The brand has received numerous awards and recognition for its products and services, which further cements its reputation as a top luxury brand.

Payment Options

Coach.com offers various payment options, including credit cards, PayPal, and Apple Pay. The payment process is secure and protected, ensuring that customers' personal and financial information is safe.

Loyalty Programs

Coach.com offers a loyalty program called Coach Insider, which offers various benefits and rewards to members. Members receive exclusive access to promotions, free shipping and returns, and rewards points that can be redeemed for discounts and free products.

Customer Reviews

Coach.com has excellent customer reviews, with customers praising the brand for its quality products and efficient customer service. The brand's products receive high ratings for their craftsmanship, durability, and style.

Community Involvement

Coach.com is actively involved in supporting various charitable organizations and initiatives worldwide. The brand has collaborated with various organizations to support initiatives related to education, the environment, social justice, and more.

Shipping and Costs

Coach.com offers free shipping and returns for all products, with no minimum purchase requirements. The brand offers various shipping options that cater to customers' different needs, with deliveries made within three to five business days. Additionally, the brand offers expedited shipping options at an additional cost for customers who require their products quickly.

Conclusion

Coach.com is an excellent online luxury retailer that offers top-quality products at competitive prices. The brand has an extensive selection of products and efficient customer service, making it a top choice for customers worldwide. With its excellent reputation and commitment to supporting charitable initiatives, Coach.com is a brand that customers can trust and rely on.

Coach Recent User Reviews

User Rating

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Reviewer Name: Eric L. Johnson

Review Submission Date: 2022-12-08

Review Title: Worst buying experience I have ever…
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Review Description: Worst buying experience I have ever had. Nearly every order got screwed up. Missed important Birthday gifts because of this and the customer service team are there only to say sorry but nobody helps you! I will Never Buy from Coach Outlet online Again! Eric

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Reviewer Name: Mr Shafaat

Review Submission Date: 2022-12-07

Review Title: I bought a £295 bag and I was expecting…
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Review Description: I bought a £295 bag and I was expecting that when I’d receive it, it will be nicely packaged and presentable. I got a delivery from Royal Mail in a paper bag and seemed almost like I purchased something from Ali express. Never buying from coach again

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Reviewer Name: Rosamond McDowell

Review Submission Date: 2022-11-22

Review Title: Missing delivery not resolved
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Review Description: Ordered three handbags. Only two arrived in the delivery box, though I paid for three. Coach denied this and refused to reimburse or deal at all. Their customer service was slow and unhelpful. Be very very careful buying anything from this company.

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Reviewer Name: Hayley Thomas

Review Submission Date: 2022-11-04

Review Title: Rude Customer Service
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Review Description: Rude Customer Service. Stop responding. Allowed my code. When i chased shipling assured no problem just a delay due to being busy...only to recieve a cancellation 3 days later stating i had incorrectly used a code. I responded - they failed to reply. Sent a further response. Still nothing. I advised (and I know of many) who will proceed to the ACCC.

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Reviewer Name: Grace

Review Submission Date: 2022-10-06

Review Title: Lovely Customer Service at the Cannock Outlet
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Review Description: I went to the Coach store at the Cannock Designer Outlet today. I've been eyeing one bag in particular for a while, and finally bought it today at the student event. Jenna in particular was super helpful and gave lovely customer service. She was very kind and lovely to talk to. Another man helped me out too, sorry didn't catch his name, and was very helpful and kind too. I had a lovely experience, thank you for making my shopping experience wonderful!

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Reviewer Name: Parvathy Victor

Review Submission Date: 2022-10-01

Review Title: I had been to Coach Storegreat product great Customer service Harbour town…
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Review Description: I had been to Coach Store Harbour town Served by Mr. yoslu great customer oriented and worked to my need Never get tired in showing every product and thier discounts.Very pleased with the product and by Customer care by staff Yoslu

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Reviewer Name: Norma Ortiz

Review Submission Date: 2022-09-30

Review Title: I was a buy a shoes I'm use for one…
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Review Description: I was a buy a shoes I'm use for one event far away from my home and the shoes hurt me too badly . I'm returning I pay for returning pay for packing again and returning me back the shoes because was used but how i keep if I can't use again because it's not comfortable and hurt me

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Reviewer Name: Shontell

Review Submission Date: 2022-09-12

Review Title: While I'm a big fan of coach and I own…
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Review Description: While I'm a big fan of coach and I own many pieces. I'm not of fan of Lil Nas being the face of coach. This is a bit much and not classy. Lil Nas is over the top. If coach want another gay person there are more than Lil Nas to recruit. Actually, I think coach should step outside of the celebrity world.

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Reviewer Name: Damon Hall

Review Submission Date: 2022-09-07

Review Title: Bad CS
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Review Description: errible CS, I waited 2 weeks b4 I received an email with shipping info & then USPS is awaiting the package for days. I was supposed to receive in 5-7 days & CS is asking me to just wait on an update. Won't process my refund & I waited days for a manager to call & it never happened. I will NEVER spend my money on Coach again !!

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Reviewer Name: TD

Review Submission Date: 2022-09-03

Review Title: $400 bag's clasp broke after 6 months
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Review Description: I bought a bag for more than $400. The clasp broke after 6 months and the customer service doesn't answer my requests. Coach is overrated, I never had such a problem with MK's bags.