Coach Reviews

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135 Reviews

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In the Handbags Shop category

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6% users rated Poor
7% users rated Average
7% users rated Very Good
38% users rated Excellent
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S Sandra Griffin
13 days ago

A Lovely Experience with Coach: A Customer’s Testimonial

As I sit down to write this review, I am filled with a sense of joy and satisfaction from my recent experience with Coach. From start to finish, my journey as a customer has been nothing short of lovely. The moment I landed on the Coach website, I was greeted by a seamless and user-friendly interface. Browsing through their collection was a delight, with each product accompanied by detailed descriptions and high-quality images that made decision-making a breeze. Placing my order was a straightforward process, and I was kept well-informed about the status of my purchase every step of the way. When my much-anticipated package arrived, it was like receiving a treasure trove. The attention to detail in the packaging itself spoke volumes about the care that Coach puts into their brand. Upon unboxing, the product exceeded my expectations. The quality was exceptional, and it was evident that every stitch and seam had been crafted with precision and expertise. It was not just a purchase; it was an investment in style and quality. What truly sets Coach apart, however, is their customer service. I had a query regarding my order, and the support team responded promptly and with genuine warmth. They went above and beyond to ensure that I was completely satisfied. In conclusion, my experience with Coach has been nothing short of delightful. From the ease of shopping online to the exceptional product quality and outstanding customer service, I can confidently say that I will be a loyal customer for years to come. Thank you, Coach, for creating a memorable and lovely shopping experience. I eagerly look forward to my next purchase.
L LF
14 days ago

Fabulous quality and fast delivery

My review for coach.com Ordered a bag for friends birthday present it’s a great size and great saving using the outlet. So many styles and different colours. Ordered using standard delivery and received it the following working day. So happy with the purchase
D Daniel Mclaren
14 days ago

Unparalleled Quality and Seamless Experience

I am thrilled to share my experience with coach.com and their exceptional product quality. Navigating through their website was a breeze, and I was pleasantly surprised by the competitive prices. The craftsmanship and attention to detail in their products truly set them apart. The high-quality materials and impeccable design exceeded my expectations, making every purchase feel like a luxurious indulgence. I can confidently say that coach.com has set the bar high for product quality and customer experience, and I cannot wait to shop with them again. Thank you for delivering excellence in every aspect!
P Phyl
14 days ago

Quality products

My review for coach.com Purchased from Coach numerous times; goods are delivered in timely manner. Products are of very good quality.
I Irene Calvo Fial
18 days ago

Reliable and Responsive Customer Service at Coach.com

I recently encountered an issue with an undelivered package from Coach.com, and I must say that their customer service team, particularly Jonathan, went above and beyond to assist me. Despite the transport company's failure to deliver my purchase, Jonathan promptly addressed my concerns and efficiently reimbursed the amount to my card. This experience has solidified my trust in Coach as a reliable company with not only quality items but also exceptional customer service. I highly recommend Coach to anyone seeking a seamless shopping experience and outstanding support. Thank you, Jonathan and Coach.com!
P Priscilla G
20 days ago

I ordered my bag jan 31st it is now…

My review for coach.com I ordered my bag jan 31st it is now feburary 6 and my order still has not shipped pretty dissatisfied with costumer service
V V Wordsworth
21 days ago

Transformed by Coach’s Quality, Disappointed by Customer Experience

I recently made a purchase on coach.com and was awed by the exceptional quality of the items I received. The beauty and craftsmanship of the sneakers and bag exceeded my expectations. However, my delight turned to disappointment when I realized that these premium products didn't come with dust bags and paper bags as I had anticipated. As a loyal customer who values a seamless experience, I was disheartened by this oversight. The convenience of receiving all necessary accessories with my purchase would have truly elevated my satisfaction. Instead, I found myself rather dismayed, especially when I discovered that I needed to go through the inconvenience of reaching out to a physical Coach store just to request these essential items. I believe that a brand of Coach's caliber should prioritize providing a complete and hassle-free experience for every customer. Therefore, I hope that Coach will take this feedback to heart and improve the customer experience by ensuring that all items come with the expected accessories, without requiring additional steps from the customer's end. Despite this letdown, I remain a fan of Coach's superior products, and I sincerely hope to see enhancements in their customer experience that align with the exceptional quality their brand represents.
J Julie Aspinall
21 days ago

Beautiful bag

My review for coach.com Website was easy to navigate and make a purchase from. Prompt delivery with expected delivery date and time updates. Good packaging and upon opening revealed my beautiful silver bag.
L lily
21 days ago

Great qualiy goods for life

My review for coach.com Great qualiy goods for life. I love all of my coach products, whether it be clothing, bags, shoes or coats. They are amazing quality, never look worn no matter how much i use them.
P Patrick Hamil
21 days ago

Transforming Family Style with Quality and Service

As a husband and father to two daughters, I know the importance of keeping the ladies in my life happy. When I came across coach.com, I was thrilled to find the perfect solution to their insatiable love for handbags. Not only did I score a beautiful belt for my son's birthday, but I also indulged my wife and daughters with some exquisite handbags. The quality of the products exceeded my expectations, and the reaction from my family was priceless. The girls were over the moon with their new accessories, and my son couldn't have been happier with his stylish gift. The joy that Coach brought to my family is truly unforgettable. Aside from the top-notch products, I was incredibly impressed with the level of service I received. The seamless shopping experience and timely delivery made the entire process a breeze. It's evident that Coach values its customers and goes the extra mile to ensure satisfaction. I highly recommend coach.com to anyone looking to elevate their family's style with high-quality products and exceptional service. Thank you, Coach, for helping me bring smiles to my loved ones' faces!
E Elizabeth McGuire
21 days ago

price and quality of the bags I…

My review for coach.com The price and quality of the bags I bought were excellent. Did take bit longer than expected to arrive and I think more updates from you would have been helpful.
A Amanda Stride
21 days ago

Great tracking and correspondence/…

My review for coach.com Great tracking and correspondence/ communication. Just really disappointed with this product compared to your other products. It felt very cheap and plasticky. I’m going to look at the Coach cardholders Instore in various colours instead. Thankyou
K Kyra Mann
21 days ago

Had a query with the bag when it…

My review for coach.com Had a query with the bag when it arrived, emailed customer services immediately with photos, not even sent a 'we've received your email notice' not heard from them at all! Terrible customer service. Shame.
C Clare Barker
21 days ago

Poor clasp on crossbody

My review for coach.com Clasp doesn't star fastened on the strap the slightest knock and it falls of with the bag landing on the floor - I am so disappointed as I am a huge coach fan and this has never happened before. This was a considered purchase and I am now reluctant to wear it as I don't want to scuff the leather or get it dirty. I am so disappointed I have delayed sending this review because of my upset I think I will get in contact with customer service
C customer
22 days ago

Lovely handbags but…

My review for coach.com Lovely handbags, but customer service is not so good. Queried why one bag came with a dust bag and another from a different store didn’t. All stores should offer the same service and attention to detail.

Introduction

Coach.com is a popular online luxury retailer that specializes in high-end handbags, apparel, shoes, and accessories for men and women. Founded in 1941, this New York-based brand has become synonymous with quality, craftsmanship, and timeless style. With a strong global presence, Coach.com caters to customers worldwide and offers a diverse range of products that are designed to suit every taste and budget.

Pros and Cons

Pros:
  • Wide range of luxury products
  • Excellent quality and craftsmanship
  • Competitive pricing
  • Free shipping and returns
  • Efficient customer service
  • Loyalty programs
Cons:
  • Limited product customization options
  • Website can be overwhelming for new users
  • Occasional product availability issues

User Experience

Coach.com offers an immersive shopping experience with its clean and modern design. The website is easy to navigate, and the search functionality allows users to find products quickly. The detailed product pages include high-quality images, product information, and customer reviews that assist users in making informed decisions. Additionally, the website offers helpful guides and tips on fashion and style that can be valuable for customers.

Pricing and Value for Money

Coach.com's prices are competitive when compared to other high-end luxury retailers. The brand offers a range of products at different price points, which allows customers to find something suitable for their budget. Coupled with the excellent quality and craftsmanship of each product, Coach.com offers fantastic value for money.

Alternatives

Some other popular luxury retailers that customers can consider are:
  1. Louis Vuitton
  2. Gucci
  3. Prada
  4. Burberry
  5. Michael Kors

Customer Service

Coach.com's customer service is efficient and caters to customers worldwide. The brand offers various channels for customers to contact them, such as email, chat, and phone support. The customer service team is knowledgeable, friendly, and willing to assist customers to the best of their abilities.

Product Quality and Selection

Coach.com offers excellent quality products that are made with superb craftsmanship. The brand has an extensive selection of handbags, apparel, shoes, and accessories that can cater to customers' different styles and preferences.

Website Usability

Coach.com's website is intuitive and easy to use, with a clean and modern design. The search functionality and filtering options allow users to find products quickly, and the detailed product pages provide all the necessary information for making informed decisions.

Returns and Exchanges

Coach.com offers free returns and exchanges within 30 days of purchase, provided the products are in their original condition. The brand offers a simple and straightforward return process, making it easy for customers to exchange or return products.

Promotions and Discounts

Coach.com offers various promotions and discounts throughout the year. Customers can sign up for the brand's email newsletter and follow their social media channels to stay updated on the latest offers and deals.

Reputation

Coach.com has an excellent reputation as a luxury brand that offers top-quality products and excellent customer service. The brand has gained a loyal customer base worldwide, and its products are highly sought after. The brand has received numerous awards and recognition for its products and services, which further cements its reputation as a top luxury brand.

Payment Options

Coach.com offers various payment options, including credit cards, PayPal, and Apple Pay. The payment process is secure and protected, ensuring that customers' personal and financial information is safe.

Loyalty Programs

Coach.com offers a loyalty program called Coach Insider, which offers various benefits and rewards to members. Members receive exclusive access to promotions, free shipping and returns, and rewards points that can be redeemed for discounts and free products.

Customer Reviews

Coach.com has excellent customer reviews, with customers praising the brand for its quality products and efficient customer service. The brand's products receive high ratings for their craftsmanship, durability, and style.

Community Involvement

Coach.com is actively involved in supporting various charitable organizations and initiatives worldwide. The brand has collaborated with various organizations to support initiatives related to education, the environment, social justice, and more.

Shipping and Costs

Coach.com offers free shipping and returns for all products, with no minimum purchase requirements. The brand offers various shipping options that cater to customers' different needs, with deliveries made within three to five business days. Additionally, the brand offers expedited shipping options at an additional cost for customers who require their products quickly.

Conclusion

Coach.com is an excellent online luxury retailer that offers top-quality products at competitive prices. The brand has an extensive selection of products and efficient customer service, making it a top choice for customers worldwide. With its excellent reputation and commitment to supporting charitable initiatives, Coach.com is a brand that customers can trust and rely on.